I've been going here over 10 years. This dealership is the reason my cars have driven well. All the…read morestaff is very friendly and knowledgeable and they go above and beyond to make things comfortable for their customers. I purchased my vehicle here as well and have been very happy with it.

We have bought 2 vehicles from Serra. We were extremely happy with our first salesman; he was…read moreexcellent. One major complaint is when Serra says they check everything in a vehicle, they do not. After purchasing (as is) we realized the back windshield wiper was broken and leaking inside the vehicle. We were more upset with ourselves for not checking it before we purchased but we overlooked. Otherwise it has been an excellent vehicle. We decided to return some years later and purchased another vehicle. Different salesman and ended up being a horrible experience. We purchased a 3rd party extended warranty which is a horrible waste of money. Within 1week of driving off the lot, the transmission went. The warranty process is a nightmare which also leaves you without a vehicle because this warranty work takes forever and they don't want to cover anything; for example, with the transmission, they would only allow one to come from a junkyard. After two transmissions later and being without a vehicle for an extended period of time, it was finally fixed with the warranty. So we purchased a vehicle that we needed and then were without a vehicle for over 2 months. A family member ended up loaning a vehicle so we could get kids to school. Never had this problem with an actual Ford warranty. The vehicle continues to have problems to date and the vehicle currently sits in a shop while we wait for the warranty paperwork; it has already been three weeks . The only way I would ever recommend purchasing here, is if you pay to have an inspection done at ford or elsewhere. If it passes inspection, we would only purchase a Ford warranty. They are clearly not going through their vehicles and we feel just doing fast sales. Vehicle looks great on the outside, but if you are not a mechanic, you don't know what's going on under the hood. I challenge you to do better. When people come to you to purchase a vehicle, they are doing more than just purchasing something, they are trusting you to help them get kids to school, get them to work, get someplace in an emergency, etc. Do your thorough inspections that you say you are doing. Our vehicle would have never passed a proper inspection. And the warranty you push is a waste of money. I know you have some good people working for you, do better and get your ratings up. Change how you do business. Care that you are selling a quality product. And if there's issues, price it accordingly and be honest. With our transmission, it was obvious from a mechanic standpoint to not purchase by looking at the fluid, but we would have never have known that and trusted you.

After an exhaustive search, I finally found the used pick up in my price range with good…read moreaccessories and features. The mileage was higher than I'd like but the F150 Lariat was too good to pass up. I spoke with Mike and set up an appointment for a certain time and day and Jessica emailed me that the truck would be ready for my review and test drive upon my arrival. Wednesday rolled around and we left Waterford for Washington knowing we'd have a 45 minutes drive to the dealership. I brought my girlfriend along anticipating that she would drive my vehicle home after we made the deal on the truck. I had emailed Mike at 8am that morning that I would see him around 11:30am. When we arrived, we were guided to a waiting area and met by Mike who offered us coffee or water and asked if I had checked my text messages. I hadn't as I was in the process of tying down things at home before we left. Mike casually mentioned that the truck was sold the evening before and that he texted me of that fact. I would have expected a phone call and voicemail rather than the text at the very least. I asked why it was sold when it was on hold for me. He explained that used vehicles are not their "bread and butter" and are sold on a first come, first served basis. Mike was very nonchalant about the matter and changed the conversation to my price range and vehicle preferences. Was I open to look at other trucks - which I was at that point. He showed me four other possibilities but, oh! Unfortunately, although they all had "hold" on them had been sold. Classic "Bait and Switch!" He offered to look for other vehicles and call me when they showed up. I told him flatly to forget it and walked out. Now that's what I call customer service. Not!! Suburban anything will never see my business again.

I was extremely apprehensive in leasing for quite some time prior to coming here, as I'm weary of…read morethe stereotypical car salesmen stuff. But I took a leap and went to this location and had Joe help me. I was encouraged by Joe to get 10.5k miles / year despite me saying I need more due to a longer commute. I was informed to not worry about it and to just do 10.5k, and that my back was had and I'd be looked out for. Once my lease was up, I 100% needed to worry about it... After being told we could just roll mileage over to a new lease. Joe had quoted me for a certain price that was well over what other dealers were offering. Due to this, my wife had called him and asked what's going on, and he quoted her for a lesser price than what was given to me. This disrespect to me & shady practice disappointed my wife and I greatly. We paid the heavy costs and happily went to a different dealer for a fraction of the cost and less nonsense. Stay clear.

After visiting what felt like every dealership in Michigan, with very long waits and terrible…read morecustomer service--I was ready to give up. Then my boyfriend found Heidebreicht Chevrolet and introduced me to Mr. Steven Wilks. Steven greeted us right away, and his mix of professionalism, friendliness, politeness, and real mechanical knowledge made him stand out from all the other salesmen I had met on my journey. No pressure, no fluff--just honest guidance and a clear understanding of what I needed. (And with a smile!) :) Even when I backed out of my first choice, Steven didn't flinch. He showed NO signs of disappointment. He understood how I felt, so he encouraged me to find something I truly loved, (which mattered to me, once again I knew I was at the right place, with the right salesman), I felt respected, and that my business mattered..like he actually WANTED my business..and then.... I did....I found one. I truly fell in love with this car. He walked me through each and every detail--from financing to paying cash--with full patience and clarity. While other dealerships turned me away for having a modest budget, Steven made it work, and he made it easy. Now I'm driving a car I LOVE, a car that I NEVER thought I'd be able to afford, a car other dealerships turned my away from with my budget. I'll absolutely be back, just not anytime soon..I'm enjoying this car & think I will be for a long time. I am SO over the moon happy with my new ride. 10/10 Customer Service !!!! 10/10 No-Very Little Waiting Time 10/10 Trust !!! 10/10 Selection of Vehicles Thank you Heidebreicht Chevrolet, and thank you Steven Wilks!!! :) You've got a lifelong customer now!

Worst Service Experience Imaginable - Beware the Service Department!…read more​I purchased a used 2016 Silverado from Heidenbreicht Chevrolet and had a great experience with the sales team. However, the service department has been a complete nightmare, and I urge anyone considering buying a vehicle here, especially a used one, to proceed with extreme caution. ​Within one month of purchase, while the truck was under full warranty, I brought it in for issues with hard shifting and transmission hesitation. ​Initial Refusal: Over the course of three separate visits, the service department insisted there was "nothing wrong" with the truck, despite my clear and repeated concerns. The staff was rude, dismissive, and demeaning, making me feel like my concerns were invalid. ​Management Intervention: I had to escalate the issue to management before they finally agreed to investigate. They eventually replaced the transmission wiring harness, assuring me the problem was solved. I immediately informed them that the issue was not fixed, but they swore it was fine and sent me on my way. ​Now, shortly after the warranty has expired, my truck has major transmission failure. I am left with a large repair bill and several years of payments remaining on a defective vehicle. ​Had the Heidebreicht Chevrolet service department simply done their job and properly diagnosed and fixed the transmission when I first brought it in--repeatedly--the repair would have been 100% covered under warranty. ​Instead, the only "solution" offered by Marissa was a measly $1,000 off a repair that is now going to cost thousands out of my own pocket. This offer is insulting and shows a complete lack of accountability for their negligence. ​In summary: The sales process was fine, but the service department is dishonest, incompetent, and unprofessional. They actively ignored a major problem while the truck was under warranty, resulting in significant financial damage to me. Do not trust their service department.

Getting a new car is nice and all but the prices are super outrageous right now! Leasing seemed…read morelike the way to go but prices today made me think otherwise. I met Karl Pierce 3 years ago when I leased my vehicle. It was my first lease so he made sure it was painless and stress free. Well folks he did it again! I have got to be the most indecisive person on this earth, but good ole Karl stuck by me. Not only did he give me the best quotes on the leases, and believe me, I did my homework - KARL was able to find me a used vehicle to purchase! Love love love this vehicle! IF you are looking to lease or buy- please do yourself a favor and see KARL PIERCE at Jim riehls Romeo. His persistence to make you a happy client will amaze you- take it from me- the most indecisive person on this earth!

Went to get an appraisal on my car and they told me my engine had low oil pressure and they could…read moreonly give me $8,000 for it do not go here they lie about your vehicle being bad so they can buy it cheaper . Had to take it to a mechanic and they checked it and told me they were lying that my car was perfectly fine . Horrible service would never come back here again

I don't live in Michigan but travel to visit family often. Twice, now when visiting I've needed…read moreservice on my Jeep Willys first time was back breaks and the second was switching out the old winch with a new improved winch. They are great at listen to me and have delivered 5 star service each time!

5 star service! They were able to fix my vehicle in great time and awesome service, I'll definitely…read morebe going back! Thanks for helping me with my wiper blade!!

Brian AKA HP and Corey are amazing! They helped us after a trip from Charlotte to get my sisters…read moredream car!! They were patient and helpful. They were dedicated to getting all the paperwork done so that we could get on the road quickly due to us having a long trip, even arranged a pickup for us from the airport! Anthony and my sister talked and joked the whole hour drive as i slept in the back. We were hungry and they got pizza for everybody working and us! Definitely a great experience.

they committed a fraud called title, skipping, it's a crime. The vehicle was titled in…read morePennsylvania. never transferred to Michigan or notarized, or to Indiana, which is where I found it on their website because i didnt like anything on tneir lot while looking. The car was titled to Pennsylvania wrecked and fixed and auctioned in New Jersey which I believe is where savvy bought the car from and then never had it notarized or titled at to any of their dealerships. I wonder since for it to be titled/notarized and was needing a rebuild title because they had to have to inspected it. I dont if they didn't want to pay for it or it they didn't think it would pass. From the reviews I've noticed most shouldn't have passed. I'm this company can't keep doing this to people. I used every last dollar I had because I has just Lost my husband and couldn't take a risk making payments with the way the economy Had been. The car I and dreamed of for years I found in their online location. I located it in Indiana paid 5000 for deposit plus traded in my other civic for 9500, and then when tbe Honda clivic SI was delivered few days later and paid out more cash for the vehicle. Then I found out they charged me $799 for a GPS that I told them I didn't need since I own the vehicle and was not financing. They said oh we will remove it and never did and I callsd the company of the GPS cause Abby said id get a insurance deduction, another lie. If I wouldn't have met nice cops, after several months of having to drive with illegal tags I had on it still It was the police officer had a friend at the DMV and they were nice enough to help the paperwork so that my husband had just passed away and didn't have any other I didn't know what I was doing, and they saw me calling Auto Savvy. They tried to say that they would fax a copy of a from you the car was never titled in Utah. Everything they did was illegal. I am now contacting a lawyer. This needs to be stopped because I see that still doing it all over the country. CHECK THE BBB FOR AUTO SAVVY, I'm coming with lawyers. I'm not hurt and neither are my kids that ride it. But some of the other stories I read on the BBB have not been so lucky my pain and suffering will be taken care of, but I wanna make sure the most important is they this to people you cannot do that to people and hold your head high and think it's OK to make money on other people suffering and they wonder why the world is the way it is it's because of people like this I have many many more pieces of paper showing every document signed given many misconstrued and overcharged for things I should not have been charged me a lawyer will be called will be handled. beyond wrong for somebody to do I have attempted to call them to get the title straight and that's how I end up having it impounded and they kept blowing me off even when I told them I was at the police department trying to get it handled. They said they were going to fax over notarized to me as soon as possible, which you can't do Because it's legal it has to be done in person. The fact this company can continue to do this and get away with. It is just beyond me. I just wanted to show you the title. In fact the car I handed in in December when the police officer was looking into the title the original looked into the car that I had handed into them as a trade-in and they said it was in California and still in my name something in that car with them in my I could be in a lot of a lot of trouble like if that person were to kill somebody in that car I would go to jail for manslaughter or something stupid like that. This company is completely wrong and going around and doing a lot of stuff and getting away with it

Sold me a lemon cat from a pop up lot that she had rented to get rid of his bad cars I was unaware…read moreand young so I purchased a vehicle. The vehicle died after three days from too much stop leak in the radiator he refused it back he offered for me to come a get another car I went asked him why he sold me the car that he did and he said that he didn't want to sell the car to me. He was waiting for some young guy to come around that was gonna want to use it as a project car. None of this information was brought to my attention beforehand. His name is Chuck Saab. 2 years later my friend accidentally bought a car from his shop, not knowing that this was the one I was talking about to never go and he sold he a bad cars.

We were looking for a new small SUV. We ended up getting the small SUV, selling them a car we…read moredidn't intend on selling and also getting a Truck! The pricing was too good to pass up. The sales team, Brodie and Chuck were absolutely amazing. The ease of the process was unremarkable. Everyone dreads the process of buying a car. They made it so easy, convenient and seamless! We have referred a few others to them, and we will be returning in the future if/when we are in the market again. Thank you D&B! Kristyn L

i was seeking a good shop that didn't overcharge me and that were honest with what was wrong and…read morenot just seek the $ and this was this shop that i called and they had my dakota done in a day for a new hub assembly on the front driver side they even did 2x the work for the same price and the work i mean i couldn't complain at all there is no more noise at all im definitely taking it back

Been meaning to write a positive review for this place. Everytime my vehicle has been in bind, all…read morethe problems it had were pricy fixes. We all know these newer pickups as of I say 2015 and up, have been nothing but shit. Most mechanics see dollar signs when they see those trucks roll up to their place. And hey, ill admit I'm one of those idiot buyers who thought, hey the newer the better. Anyways, I always felt that Mr. Bill gave me a very fair price and had my truck back in adequate time. I feel like Mr. Bill and his whole staff are very honest. And, honestly most mechanics aren't that fair or nice. So thank you guys.