Employees just sit behind the counter and stare at their phones. If you need help,go someplace elseread more

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I'm sharing our experience in hopes it leads to a fair resolution--either from Champion Buick GMC…read moreor from Stellantis/FCA. My wife and I purchased a 2019 Ram 1500 Limited from Champion Buick GMC on August 25th. The sales experience itself was positive. Brad and David were genuine, helpful, and made us feel comfortable during the purchase. We knew the truck had higher miles and no dealer warranty, and we accepted responsibility for normal used-vehicle risk. What we didn't expect were issues tied to incomplete repairs and inspection oversights. We drove the truck daily from the day we bought it. On October 4th, the truck suddenly overheated, the AC blew warm, and a check-engine light appeared. After scanning it, I discovered the cooling fan wasn't operating. Upon inspection at home, I found a basketball-sized nest, chewed plastic, damage to the headlight housing, and scratched washer tubing. This didn't occur while the truck was "sitting"--it never sat idle and is driven daily in a suburban neighborhood. Further investigation revealed a known issue on these trucks: leaking washer bottles dripping directly onto the cooling-fan harness, causing corrosion and fan failure. The dealership had replaced the washer bottle prior to sale, but the repair was not completed properly. The bottom mounting bolt was missing, the hoses were not replaced, and washer fluid continues to leak directly onto the harness (visible blue residue). I temporarily restored the fan by cleaning the connection, but the failure returned within a week. We are now making payments on a truck we cannot safely drive due to overheating. On October 25th, we ran into Brad, who sincerely tried to help and asked us to bring the truck in. Brad did follow through and called us back. However, the decision not to assist was made by management (Michelle), and Brad was put in the position of delivering that decision rather than management addressing it directly. That was disappointing given the circumstances. We also later discovered the truck was sold with an open recall that had been outstanding well before our purchase. At this point, I have the front end disassembled again, the washer bottle is still leaking, and I am facing harness replacement and potentially larger electrical repairs--all stemming from what appears to be an incomplete pre-sale repair and inspection. I'm not posting this out of anger. I'm posting because I believe this situation deserves review and accountability. We had a good initial experience, and we want to believe Champion Buick GMC--and Stellantis/FCA--stand behind customer safety and proper repair standards. I'm asking for Champion Buick GMC or Stellantis/FCA to step in, review this case, and help resolve an issue that originated from incomplete repairs and inspection oversight. We're open to communication and just want a fair outcome for our family.

Terrible customer service! They don't want to help when you have an issue. Not there problem once…read moreyou drive off the lot no matter warranty! Would NEVER recommend them!

they always have the parts i need and sometimes a lower price but always good serviceread more

Amazing staff,down to earth understanding and caring,goes above and beyond for their customers…read more Definitely going back there if needed next time we're down there.

Stay away from this advance auto parts location. Worst customer service experience I've ever had…read more This guys should not be dealing with the public. Followed me around the store, guess thinking I'm going to steal something. Didn't even get welcomed when walked in and made a purchase. They didn't say everything at all. Not helpful. Worst advance auto parts store I've ever been to.

Me and my boyfriend had a rough day yesterday on his birthday. Our alternator died while 2 hours…read moreaway from home. The young kid that worked there (forgot him name) was our angel on our rough day. He went above and beyond to help us be able to get home. He tested our alternator/battery, jumped my car AND THEN GAVE US HIS JUMPER CABLES so if we died on the way home we had the cables to be able to get a jump. He said since it was my boyfriends birthday and we were having such a rough day that it was the least he could do. We didn't even spend any money at his store because they didn't have what we needed, and he still went out of his way to do all this and make our day. His manager/boss on the other hand was SO RUDE. We asked if they had any tools we could use to try and install our alternator, and he so rudely said "we have tools you can buy", when in fact they had tools we could've rented and then returned and got the full refund, but he didn't even tell us about that option. He wouldn't help us test our battery/alternator, he made the younger kid go and do it when he wasn't even entirely sure how to, he just had to figure it out while he was out there (which he did, because he is amazing). People talk so often about how crappy millennials are, but in my opinion it's the other way around. That older gentleman who was in charge had horrible customer service. He even left in the middle of the day and left the younger kid there in charge (who was obviously somewhat new because he he had to wait for the manager to get back to be able to figure out how to help us with something, so we would've had to wait 15 minutes for him to return from getting MCDONALDS). Overall the gist of this story is that the younger gentleman who helped us out was so amazing for helping us when he in no way needed to. Went above and beyond his job description to help us out. And the older gentleman who was in charge was so rude and needs to take a customer service class because I graduated with a bachelors degree in hospitality, and you sir get an F for your hospitality grade. Thank you, next.