Stay away from this advance auto parts location. Worst customer service experience I've ever had…read more This guys should not be dealing with the public. Followed me around the store, guess thinking I'm going to steal something. Didn't even get welcomed when walked in and made a purchase. They didn't say everything at all. Not helpful. Worst advance auto parts store I've ever been to.

Me and my boyfriend had a rough day yesterday on his birthday. Our alternator died while 2 hours…read moreaway from home. The young kid that worked there (forgot him name) was our angel on our rough day. He went above and beyond to help us be able to get home. He tested our alternator/battery, jumped my car AND THEN GAVE US HIS JUMPER CABLES so if we died on the way home we had the cables to be able to get a jump. He said since it was my boyfriends birthday and we were having such a rough day that it was the least he could do. We didn't even spend any money at his store because they didn't have what we needed, and he still went out of his way to do all this and make our day. His manager/boss on the other hand was SO RUDE. We asked if they had any tools we could use to try and install our alternator, and he so rudely said "we have tools you can buy", when in fact they had tools we could've rented and then returned and got the full refund, but he didn't even tell us about that option. He wouldn't help us test our battery/alternator, he made the younger kid go and do it when he wasn't even entirely sure how to, he just had to figure it out while he was out there (which he did, because he is amazing). People talk so often about how crappy millennials are, but in my opinion it's the other way around. That older gentleman who was in charge had horrible customer service. He even left in the middle of the day and left the younger kid there in charge (who was obviously somewhat new because he he had to wait for the manager to get back to be able to figure out how to help us with something, so we would've had to wait 15 minutes for him to return from getting MCDONALDS). Overall the gist of this story is that the younger gentleman who helped us out was so amazing for helping us when he in no way needed to. Went above and beyond his job description to help us out. And the older gentleman who was in charge was so rude and needs to take a customer service class because I graduated with a bachelors degree in hospitality, and you sir get an F for your hospitality grade. Thank you, next.

We went here a few years ago to get a Truxedo Low Pro Tannow cover put on our Dodge Ram. The…read moreinstall went fine and we didn't have any issues until recently. We went with this brand because we were told it had a lifetime guarantee. The latch wore out and the cover would not stay down. I brought the truck in and asked if we could get it fixed under warranty. Photos were taken and we were told they would file a warranty replacement. Brad told me he would call me. A week goes by with no call. I was told that they were waiting on parts. Two weeks go by. I call. Same story. Three weeks go by. I stop in. I explain I need this replaced so I can move my son home from college. He says he will follow up with the company and call me back. Did I get a call back? No. I called a few days later. A woman answered the call and said she would have Brad call back. Did he call back? No. A month and half goes by. Brad tells me he followed up and they are shipping the items. They will be here Wednesday the following week. I call the following Friday. He states that he doesn't have the parts. He would check. He would call back. Does he call me back? No. At this point it has been over a month and a half. I call Truxedo and ask if Brad from Diversified Creations made a warranty request. Truxedo tells me that there is no warranty request. She calls him and he says he is 'working with his supplier' for the warranty request and Truxedo told Brad they will work with me directly instead. Truxedo tells me that you don't go through suppliers for a warranty replacement - that's isn't how warranty replacements work. Obviously, nobody submitted the warranty replacement. Brad repeatedly told me he would get me the parts and they were on order but never even made the warranty request with Truxedo. Truxedo verified this. If you are too busy, or don't want to bother with the warranty replacement, just tell me so I don't waste my time. Don't give me the run around for almost two months and then make me find out through Truxedo that you never sent in a warranty replacement with them for my issue, even though you told me you did and the parts were coming in. You never bothered to call me back any of the times I called. I do not recommend working with this business.

I have been coming to Diversified Creations since around 2011. Brad has always taken great care of…read moremy trucks and I have never had a single issue with any of the work done. They are a great family run business!!

This is the most trusted auto repair shop in the area and I highly recommend them. If it wasn't…read morefor Pat and the staff I would be living on the streets. Seriously, I pretty much live out of my car so without them fixing my car I would probably be under a viaduct.

Got my front breaks on my Audi A4 done. Great price, service, fast & friendly. Will go back for…read moremore repairs if needed.

Easy process, great product. Had a bedliner installed last week. It looks amazing and I have…read moreabsolutely no issues with it. Thanks for doing a great job.

This place used to be great to do business with! Apparently, with the new ownership, customer…read moreloyalty and customer service is not important. The manager Shane is very rude and doesn't care... He told me that he "hadn't heard of me" and to look elsewhere to get the kind of pricing I had come accustomed to in the past. Shane said pricing "wouldn't likely be cheaper". So, I did just that! I called the next closest Line-X installer their price was $60 cheaper, apples-to-apples. If you care about customer service and/or the price, go to the next Line-X installer.

The work they do may be great... I wouldn't know. We didn't get that far. I called to ask some…read morebasic questions about trailer hitch instillation on cars, specifically for bike racks. I never was able to finish a sentence or ask my question. They guy on the phone kept interrupting. When I tried to finish he said "get to the point". I kid you not! The last time he cut me off saying he couldn't get me a price without me giving him the car details. Well I wasn't asking about price. If he let me finish me sentence he would have known that. If he was busy with a customer he could have easily said "I apologize that I don't have time to talk right now, can I call you back later today?". But he really didn't seem to be interested in talking,...ever. I finally just hung up the phone. I looked at my phone when we hung up and we had talked a whole 1 min and 28 sec.

Called for a quote to install an autoslide fifth wheel hitch. Very polite, but let me know he…read moredoesn't install any kind of autoslide hitch, but does do manual Curt & Reese hitches. FYI.

Very professional, timely, and reasonably priced. Manager was super friendly. Waiting area was nice…read moreand stocked with water, coffee and snacks. Highly recommend

Excellent service, friendly managers. Definitely will return for future service and repairsread more