I bought my car here. Months ago. Found a tracker that was from them but they said they will contact me to set up the gps on my phone so I can track my car. I was unaware of that when I bought my car. but it's been 2 weeks no call backs or email. I've done both emailed and called the salesman and spoke to the store manager. Also I was promised a second set of key for my used car since I only have one. So far the car hasn't been a problem just that the engine light came on a month ago for the gas tank cap not being connected to the car I guess. My sales man was awesome. I just wished they take their customers need more serious especially if we trust them enough to buy cars there. read more

Serra Nissan - Started to have these pop up on my engine from no where - Car Dealers Near Me - Birmingham, Alabama

Horrible service department and definitely no friend to the military! Paid $3,000 for them to replace the ECM. Picked car up and none of the electronics were working (dash, mirrors, etc) - all of which were working when I dropped the car off! Immediately pointed it out and they wanted another $200 for a diagnostic fee to figure out WHAT THEY BROKE! They obviously didn't complete the job I already paid for! Take your business elsewhere! read more

Worst interview ever. I was there at 11:30 because that's was my interview. Don't apply here if you'r going to treat people like dog shit . When you call a head off time and asking for the interview if it was still at 11:30 she said yes .. Don't work here they suck at communicating read more

The staff is very friendly. The wait times can be long but I guess that can be expected at any car place when your getting a service done. The do have an old school arcade game with Pac-Man on it for kids to play. Bottled water and coffee are available at no charge. read more

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was corresponding via email all week with zacchary when i got to dealer on friday they were not able to fulfil their promise to get me out of my current car. after prosmising all week theat they would be able to help with no problem. dealership used to be reputable now i have questions about that read more

A COMPLETE NIGHTMARE!!!! I recently took my Nissan Titan truck in for a service recall, dealing with the airbag when I drop my truck off my horn was working just fine went to pick my truck up and the horn wasn't working at the dealership so I had someone to come out and look at it , per the Nissan paperwork it should working as well. They kept my truck over night claim it wasn't something that happened on their end and charge me for the part $289.Just picked up my truck now I'm stuck in the vehicle because the driver side door won't open and they can't get me out on top of that they claim it isn't their fault AGAIN so now I'm climbing out the passenger side door. Vincent Lavender wasn't any help im not sure why a sales manager was in the service department being rude claiming they didn't do anything to the door and they trying to charge me $100 just to take the door panel off to see what the problem is plus I would have to pay for everything eventho it happened at the dealership . All this has happened all over me bringing my truck in for a recall !!!!! Never again Serra Nissan don't bring your car here for NOTHING while I was standing there they lost another lady vehicle!!! When you ask for the GM they on vacation read more

This has taken me a while to post about. I'm finally not so angry so I am able to type this out to warn you. I've been extremely upset for quite a while. My grandfather and Mr. Serra were wonderful friends. We have always purchased from Mr. Serra. My grandfather always would say, "I'll only trust Tony and his son. No one purchases a car anywhere else in this family!" Let me tell you, he meant that too. Not too long ago my husband and I came into Serra Nissan to buy a new sedan for him. I had already told my husband we have to go here. My late Pop only trusted the Serras. I'm sorry dear, but this is the only business that will get our money. They take wonderful care of their customers, and make sure you are in a safe vehicle. All i have to say is WOW. Mr. Tony and Mr. Steve would be rolling over in their graves if they knew the way their business is being ran. First of all, they sold us a piece of junk that was never even checked! Well, they stated something small (the transmission) was "missed." Thats kind of scary right? That's a whole other story for another day. What had my entire extended family and myself completely disgusted is the way that we were treated. The GM, Curtis Lloyd, finally graced us with his presence after my husband's multiple attempts, (drop ins, phone calls, emails) to speak with him about our sedan when we came up to Serra Nissan to invoke the lemon law. We had every right to in the state of Alabama. However, before he had to be bothered to pull himself out of his comfy chair in his safe little office, away from conflict he sent out, Zac Willis. Once again just WOW. Apparently, he is 30 years old now. Still shocked at that. Anyways, Curtis sent this young child out to speak with us and to do his dirty work. I am much older than the little child manager, and the way he spoke to me in front of the Lord, and everyone was humiliating. As if I was the scum on the bottom of his shoe. Less than and not even a person. Lord, please help this next generation. I have never in my life encountered a child who spoke to anyone like this. Especially at their very own place of employment. Clearly this child's mother did not raise him right. Voices were raised things got heated, and finally Curtis Lloyd decided to come out of his office. Bless his heart to have to be bothered and have to speak with disgruntled customers that HE did wrong in the first place. It is solely his responsibility as the general manager to handle these situations and to return at least an email after 10+ attempts were made. We had been going round and round with this company for over a week. A company that my entire family has adored and thought so highly of for years. I just couldn't believe it. It has been a while since this happened, and I still am in shock. These men at Serra Nissan are not only HORRIBLE, DISRESPECTFUL, CALLOUS, DEGRADING, ARROGANT salesmen. They are truly just downright BAD HUMANS. Please do not purchase a vehicle from them. No matter how great the price seems, you cannot trust this company anymore. They are not the Serra Auto Company they once were. Honestly, for your safety and your family's safety do not even browse their website. I never want anyone to go through what my family had to go through. read more

Everyone expects for a salesman to lie. This dealership is no different. I bought my first car last week and unfortunately I came to this dealership. It was horrible. They lied. The car had a crack in the windshield that they put there and refused to fixed. So.... They damage your property and make you pay for it. The salesman, Ricardo Ibarra, told me that he was keeping the car overnight to have it's oil changed and to have it detailed. Neither one of these things happened. Then, I was given a loaner car with transmission problems. He had tried to sell me this same car. Now I'm stuck with a dirty car, bad oil, and a cracked windshield. I'm going to anyone who can help me. This is really wrong. The manager called me. He said he would get the windshield fixed, but never called back! $30,000 and I'm sold a freaking clunker! read more

AVOID AVOID AVOID.signed for a 2022 Nissan Leaf with a co-signer on the 12th of November. had To put 6k down. 5k by card and 1k in cash.They let me take the car home. It's now been 18 days and they still won't provide paperwork on the vehicle. they make a lot of excuses and give you the run around. so far,they're holding my downpayment hostage and holding the paperwork hostage. read more

Took my Rogue in for a recall and oil change with a tire rotation, the staff was meh I was addressed with male pronouns despite being female; the tires were rotated but the pressures were not adjusted despite asking multiple times about it, to make it worse they did not reset to tpms so the tires reflect on their correct location on the car in the info center. They said they reset the reminder in the info center for the oil change and tire rotation that also was not done. Overall experience was a 5 out of 10, I likely will not return after being insulted for wrong pronouns read more

Hands down, the worst place to purchase a vehicle. I wouldn't recommend them to my enemy! Very unorganized, very unprofessional, and if I could give them 5 negative stars I would. Please don't find out the hard way just go somewhere else. read more

I purchased my car from Serra Nissan and still go every now and again for services. I went into the dealership knowing exactly what car I wanted so I don't think I can speak too much to the process. I will comment that they were very pushy. Even though I knew what car I wanted, I still wanted to go home and think over it. They were VERY pushy and would barely let me walk out of the door. But from what I heard, pretty much every car buying process is like this. When I did return to purchase the vehicle it was a very painless process. Everything went very quickly and I was able to finance in house. I also return every now and again to get my car serviced. They run great deals and promotions that make the drive over worth it. They also give the option of signing up online for service appointments and such which really fits with my lifestyle. The service center is always pretty quick and everyone is always super nice. I wouldn't really recommend driving over there if you live too far away but if you're close you should stop in and give them a try. read more

Serra Nissan - Car Dealers Near Me - Birmingham, Alabama

AWFUL EXPERIENCE. ALL OF THEIR QUOTES ARE LIES UNTIL THEY ACTUALLY RUN YOUR CREDIT.. Not only did I waste 3 weeks getting bogus quotes on multiple cars...send pictures of my old car for trade in etc. (which they lied to me about as well. Manager offered me 900 less than what I was promised) but I wasted half of my off day driving up there only to be disappointed. They use a disgusting marketing tactic by promising you the cheapest price around, allowing you to test drive the car so you fall in love with it and than charging you double the original quoted price. STAY AWAY FROM THIS DEALERSHIP BY ALL MEANS. IF YOU DECIDE TO DO BIZ WITH THEM ONLY DO BIZ WITH VINCE. ONLY EMPLOYEE WHO WONT LIE TO YOU AND TREAT YOU WITH RESPECT. read more

I brought my best friend car here to get serviced. As soon as I pulled up I was welcomed by a staff in the service department. Very friendly smile. I showed them my coupon for the oil change I wanted and she explained the coupon to me. Their waiting area is very cozy. They have a snack vending machine, drink machine, coffee and popcorn. I've never had any issues with coming here. You will need to get here early if you don't have an appointment. They do get very busy once the morning rolls through. read more

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This was the second service. The first service I waited four hours for a oil change and and then to look at tailgate that doesnt lock right away with the fob unless you open it and close it. So I came in after scheduling a appointment, which they asked me could I come that time, not me asking them, and I got the ever so favorite phrase from the service coordinator that they are short handed and don't know how long it could take. Of course I drove forty minutes across town and no on called me telling me they were short handed. So they were to look at a few issues that I have had since I purchased it new. One being the tailgate that didn't lock on first try, the second the LED light that quit above the passenger seat unless I wiggled it or bumped the roof when I opened the door, and the brakes which had started grabbing. I demonstrated all three before going to the waiting room. I waited for nearly five hours and then the service coordinator came in and used the ever so popular displacement technic, like I'm a idiot, saying she's been pulling her hair out with my truck. I guess trying to induce sympathy from me, which I was the one that waited for five hours. So she takes me to the back and to the service area between two lifts and there a mechanic proceeds to tell me he can't duplicate it on the tailgate. I said give me my fob. I then locked it and opened the tailgate, then closed it again with it locking afterwards. He said "well". Then I said let's do it again because of the apparent disbelief, really. Same thing again. So then I said what else have you looked at, and he said the light. He said if you slide it this way then jiggle it, it comes on and I said, "so I'm supposed to open the door and wiggle a switch on a new 49,000 dollar vehicle,Seriously. I then said what else have you looked at, like the brakes and he said I just got on it. I was in disbelief when I said I have been here since 8:30 for five hours. I said give my keys. Caught the coordinator out front and told her that I was tired of hearing short handed every time I get here and I don't schedule they do. At lest call me before I drive across town so I don't have to hear that crap. I then said where's your general manage and she said inside. When I got inside they told me he was in a meeting. I had seen them for hours running in and out a room where he was eating pizza and this is what I was told "he was in a meeting". I then went back to the service area no mechanic, then I asked the coordinator can I get out of the back of the shop to the road and she said yes. I drive my own vehicle out of the service area, can you believe that and they let me. I have since called Nissan of North America filing a complaint against them for service. And as of now sort of getting the run around on a answer from them. Long story short should have bucked on the deal when the inexperienced salesman misstated information which led to me giving them more money on a down payment, even after already signing paperwork. I thought I was investing in a service situation, boy I was wrong. read more

This dealership epitomizes everything bad about the car buying experience. Although they did not have the car my wife wanted, they swore that they could do a dealer trade and have the car delivered in one day, two at the most. We left them a $10,000 check in good faith so that when they confirmed the trade with another dealer, they could go ahead and get it moving without our having to drive all the way back up to Center Point just to write them a check. However, no sooner did we walk out the door then they cashed our check without ever getting a commitment from another dealer. When they failed to contact us for two days, we checked with our bank and found out that they had already cashed the check, so we contacted them. After eight phone calls and two days of getting the run around, their sales manager finally called me and admitted that they had cashed my check but had not found the car we had agreed upon. He swore that if I gave him just a few more days, he would have our car here in a week at the most. I asked him point blank if there was going to be a problem getting my money back if he was unsuccessful, to which he replied "Absolutely not." Needless to say, a week later when they had still failed to find the car and I went to get my money back, both the sales manager and the general manager gave me a song and dance about their check clearing service and how I would have to wait another week to get my money. The fact that they had failed to arrange a dealer trade and therefore had no business cashing my check in the first place did not seem to bother them in the least. Their sense of honor differs greatly from mine. This experience reminded me greatly of the scene in the movie Fargo (google "Fargo TruCoat scene"); I could not express it better myself. PS - I wish I had read the other reviews here before I went there. read more

I contacted Serra Nissan about getting my name off their mail list. I have been receiving unwanted mail from them 3-4 times a month. I was transferred with a lady at "accounts receivable" with whom I explained the problem I was having. She said a third party does their Marketing but they wouldn't allow them to give there names to customers & they send thousands of letters for various dealerships. I asked for the information for their corporate office (where it was located & there number) which she also com couldn't give & rudely told me to "google it". She was completely unprofessional. And even mentioned that many people have called them about this including a widow who's been getting mail addresses to his deceased wife. Yet, they steal decided to do nothing about it. How incredibly inconsiderate. read more

Serra Nissan - Car Dealers Near Me - Birmingham, Alabama

NEVER BUY A CAR FROM THIS LOT! They sold me a car and the transmission went out not even 2 months later. Then they didn't even offer to help pay for any of it or offer any service. The management laughed in my face. I am a full time working college student and will have to take out a loan to fix the damages. I would give this place zero stars if I could! read more

I had such an unfortunate experience here. We came to the dealership after getting something in the mail about lease take overs. When we got there, we were told it was "just to get you in here" and that they didn't offer that. Given I had driven a decent distance, I decided to hear what they could offer. I felt the sales person was rather nice and honest but the manager spoke to me in a very demeaning way, like I was an idiot and used very shady tactics. I would not recommend this place. I had bought a car from Serra VW right next store before and was planning to be a repeat customer of Serra but, never again. read more

My 2018 Nissan Murano's panoramic sunroof had been leaking. I took it in multiple times and they could not permanently repair the roof. I contacted Nissan Corporation home office and also filed a complaint with the Better Business Bureau. An arbitration specialist from Nissan contacted me and agreed Nissan would pay for the repair after sending a specialist to Serra Nissan to look at my car. Serra Nissan has had my vehicle since January 20,2021. I went to pick my car up on February 23, 2021 only to find that they new headliner they put in did not match to sunroof shade and now the shade looks filthy with water stains. Nissan Corporation nor Serra Nissan will take responsibility and replace the water damaged sunroof shade. Anyone can clearly see from the picture that I took that it does not match and see the filthy water damaged shade. Serra Nissan takes NO pride in their workmanship or how they treat customers. Why would they think it is alright to return my car to me looking as it does and the work incomplete? Shame on you Serra Nissan and Nissan Corporation. read more

Serra Nissan - Car Dealers Near Me - Birmingham, Alabama

This place is awful. The other review is pretty spot on. Just go up there and see for yourself. The sales dept is terrible. They don't listen to the customers. Hope you don't know what you want, otherwise your going to leave mad. read more

Terrible people. I called on 01/09/19 to see if they had this car still available and they said it was, i scheduled a appointment to look at it the next morning, i called 30 minutes before i left to double check if it was there and the said yes, so i drove 45 minutes to buy the car, they sat me down, took all my info, and ran my credit. The manager then comes up to me and says they sold the car last night. Wasted my whole day for nothing. read more

DON'T BUY NISSAN. I bought a car from here two years ago. I told them my budget and let them know what I was looking for as far as price goes. The price they gave me was including me trading in my previous vehicle which was a 2007 Nissan Altima. Minus some cosmetic issues the car was still in great condition. Once we started the paperwork for me to purchase my vehicle I realized they were trying to give me $100 for my car.... When I told them I wouldn't accept that and I would be keeping my car they were obviously annoyed and the final price went up by over a $1000. Regardless I ended up still purchasing the car. About a week ago my car started driving weird and was shaking when I would try to accelerate. It go so bad that we had to have it towed to the dealership. After they checked it out I was told it needs a new transmission and they would be willing to pay for 50% and I would owe close to $2000. I spoke with Nissan customer service and was told that there is nothing else they can do for me because I am 11,000 miles outside of the warranty. The car is only 4 years old and has been kept in excellent condition so there is no reason for the transmission to go out other than there being a manufacturer issue. I have always been a loyal Nissan customer and have referred other people to purchase from there because I have loved mine. I will never purchase from nissan again and will be telling everyone I know what an awful experience they have given me. If you're looking to purchase a new car I would suggest you look elsewhere. read more

2700 of trumped up fake doc fees on top of their final price.... 995 destination on a used trade in, 700 document fee, 995 nitrogen tires garbage... bunch of crooks read more

they have great customer service, they even greet u with a nice smile when you show up. i love how caring they are.

Very unprofessional GM I don't know the GM's name, but he appears to be of Arabic descent. Regardless, during the negotiation phase where my dad was going over the numbers, and trying to work the deal, the GM says "You have been speaking for 15 minutes, now I'm going to talk!". That's not what you say to a potential buyer. That's not the end...my dad, whom has bought over 80 cars (for he and my mom, alone) and has a dealer's license, knows Tony Serra, and mentioned this. Well, the guy didn't like the way the negotiation was going, and said to my dad "What, can you not afford this car, do you not want Tony to know that you can't afford it?" (the car was for me, but I take my dad along for the negotiation process). Of course, my dad says "I can buy this whole damn place!", which happens to be true if he wanted to. So, then he turns to me and says "You cannot afford the car?". I say "Yes, I make 90k a year, but I will pay what I want to pay, and you are deceiving.". So he gets defensive as we walk out talking crap, and screaming that he will put me in a Versa blah blah blah....he follows us out the door, and continues to be irate that we walked out, and told us "DO NOT COME BACK". Well, I think you can guarantee that I won't be back. Mustafa Shabazz was the original salesperson, and he was OK, but when it came down to the GM, a total unprofessional shill. read more

I enjoy getting my fiance's car cared for there at Serra Nissan. However, they seem to be a tad bit "ghetto" and "unprofessional". Most of the workers reek of cigarette smoke and most of the guys try and "hit" on me. I feel uncomfortable at times but the service is okay. read more

These people are extremely shady. Im paying $56,000 for a 20 thousand dollar vehicle. They traded my car as soon as i gave it to them. Not giving me the option to keep my old car. I repeat they are janky and extremely untrustworthy as far as salesmanship goes. read more

I purchased a 2014 Nissan Juke and I absolutely love my car. This is by far the best car purchase I've made. The staff worked with me to get the best deal and I walked away with a portable DVD player which was a cool added bonus. read more

One of the worst choices I have ever made was going to this dealership. Please read reviews and take them into consideration before visiting. The sales team there were very rude and honestly very harassing. They are extrmely pushy and will not take no for an answer. I felt so uncomfortable with the situation that happened and the fact they would not let us leave, that I decided to leave a review for future customers. Honestly it is worth the drive to go to a different Nissan Dealership, trust me. If you are female car shopping alone, I would avoid this dealership at all cost. read more

I recently went in to have my tires replaced in 9/2014. I really enjoyed the assistance and care that I received from the service department staff. I was told about discounts that were available for the purchase and also the services were expedited timely. The crew was very helpful and pleasant as always (better service this year, than last year). Plus I always enjoy the complimentatry Coffee!! Love the Nissan staff. read more

Worse dealership ever. Came looking for an suv. Stayed for 3 hours just to be lied to the whole time. Suv was stated 18,000 online but when came look in person, it costs up to 23,000. They said because there were some hidden fees. I told them it's too much, and they advise me if i want to finance with serra nissan. I told them if I can see if serra nissan will offer me lower interest rate than my bank. And I told them that I don't want too many hard inquiries on my credit. They promise me it'll be only soft inquiries, so I agree to see their interest rate.Long story short, I didn't get the suv because they wouldn't come down on their price and the interest rates were too high. When I came home, 3 new HARD INQUIRIES showed up on my credit history from SErra Nissan dealership. Do not buy from these liars. They'll trick you with their online price and lie to you when you come look in person. DON'T WASTE YOUR TIME AT THIS DEALER. read more

Went to purchase a car at Serra Nissan Used Cars Supercenter. First I was insulted by a so called manager named Shawn Ryan about the price of he car and what I wanted to pay for it. And then he told me I wasn't allowed in his office, so I then I asked were there a computer that I can see so that I can look at other cars that's on the lot, so the salesman et me look at the computer, Shawn came out and said I couldn't look at the computer, and said that I must have not been in a corporate office before. He spoke to me like I was nothing. I'VE bought several cars from Serra Nissan and will NEVER go back there after this visit, and I wouldn't recommend them to anyone. read more

I just purchased a 2011 Kia Rio from here. It was a trade in that they had just gotten a few days ago. I am a college student so I needed something safe, reliable, and has good gas mileage. They assured me this was the car for me and that it was even under the original warranty. They promised that it would be $5000 out the door like I told them I had when I called and asked if they had anything in that price range for me to look at. After about 5 hours of sitting in the dealership, they finally agreed on the $5,000 after trying to make me pay $8,000 even though I told them I could no go over $5,000. Then, they inform me that I would have to come back on Monday to get the car. I tell them, several times, that I need to go back to Huntsville for school on Sunday so I cannot come back on Monday. They tell me it is just since we had to wait so long that they want to do an extra servicing on the car. They finally admit that their mechanic was fired and that they actually found that the car needed new rotors but that there was nothing else wrong with the car. They decide that they will fix the car and bring it to me on Monday. Fast forward to Monday. I texted the man bringing me my car but he never responded. I have a very busy schedule and I needed to work out when we could meet. My mother attempted to call him twice but he would not answer her either. Finally, around 7:15 PM while I am at work, the salesman calls me five times in the span of 15 minutes. I could not answer immediately (as he would have known had he been professional and worked out when we could meet) but I called him back 15 minutes later (at 7:30 PM) and went to find him since he did not know where he was on my campus. As soon I got into the car, the check engine light was on. I called he man that already had left and he came back. He also promised that the car was driving fine and the check engine light was not on the entire 2 hour drive from Birmingham to Huntsville. He assured me that his manager would fix the car free of charge since we bought it "as is" but the car was in good condition when we bought it and the check engine light was not on. The next day, as I was going to take it to the Kia dealership for service, they inform me that they will not be paying to fix my car since I bought it "as is". We attempted to talk to the general manager, Umair Rehman, but we kept being told he would call us back in ten minutes and then never hear from or be able to get in touch with him. I obviously was upset but since there was still the original warranty, I decided no big deal. So, I call Kia again to ask what the warranty would cover and I then find out that they lied to me about the warranty and so the car I bought will not be fixed by either parties. I was informed that this is the most corrupt dealership and that any other dealership would willingly pay for the repairs as they promised. read more

I purchased my car from Serra Nissan in January 2009. I always take my car to be serviced in the service department and I must say Kali is the best. She always makes sure I have a great experience and no matter what service is being performed she keeps me informed every step of the way. I must truly say she is an asset to this company. Truly great customer service is hard to find, but she definitely sets the benchmark on how it should be done. read more

I bought my 2014 Nissan Pathfinder from Serra Nissan and I had an excellent experience. I was there to look because I did not like the idea of having a car note although my current vehicle had been giving me a lot of problems. When we got there they were not pushy and they allowed us to look at the cars on the lot without being bothered. I don't like to be approached as soon as I arrive at a dealership. When we went in a spoke to a salesman they were able to get us what we were thinking about for the price that we wanted. Therefore, I felt better about the car note. I have been make since then for routine maintenance on the vehicle and they have been great every time. read more

I can always trust Serra Nissan to tell me exactly what's going on with my car and work with me to fix it.

We had an issue with a Nissan Versa that was bought from the Serra Visser dealership in Cullman, AL. Four weeks after driving the Versa off the lot, the car exploded with me in it. Fortunately, I was able to get out of the car without injury. Long story short, we dealt with the Serra Nissan dealership in Center Point, AL. Randy Visser (owner of the dealership) and his staff was extremely helpful in dealing with all of the nonsense with Nissan Corporation of America in Nashville. We was able to get a great deal on a 2014 Nissan Rogue and love that SUV! The staff at this dealership are outstanding and met every need that we had! I would highly recommend these guys! ! ! read more

My husband started working for this company without any prior experience and was taken advantage of. He was told he'd get a weekly check for $400, which they cut taxes out of, leaving about $320 or less each week.He worked all day from 9 am to 8 pm. He also worked 6 days a week, with one off day on Sunday and possibly another during the week. He was promised and signed a contract to get paid a $200 minimum on each car he sold. He was also told he had to split car deals until he was off of his 90 day probation, or whenever the managers thought it was better for him to be off of probation. My husband was there a month, and in that month sold 6 cars. Not too bad for someone who had never sold cars a day in his life. But with this company it didn't matter whether you were a good salesman or not. They fired the good and the bad. My husband waited a month to get his commission check, and today, Sep 14th, 2018, he brought home less than $100. He waited an ENTIRE month for less than $100 on 6 cars. He asked his manager Vince Lavender, who is also the guy that hired him, what was the minimum on each car. Vince tells him $25.00 for a split deal, and $50.00 for a whole car deal. They make these men work 60+ hour work weeks,giving them $300 a week, and make them wait a month to get less than $100.00 in commission? This is not right, and I will not sit back and let my husband or anyone else be taken advantage of by this particular company. read more

Like most consumers in 2018, we did our research via the internet before visiting a dealership. We were searching for a used car under $10,000 for a young driver. The car that met our criteria was on the Serra Nissan website, so we called the dealership to verify the presence of the car on the lot and to inquire whether the internet pricing was correct. We were ASSURED that our out-the-door price would be at or LESS THAN our budget. So we drove forty-five minutes to the dealership, introduced ourselves and asked to see the car. We were taken to an office while they "looked for" the car, and asked for all of our financial information. We gave our basic information, then asked to see the car again. Instead, the salesman explained the "fees" that would be added to the internet price. A thousand dollars for a paint sealant we did not ask for, a DELIVERY FEE for a USED CAR, along with other random items that added up to nearly $1600 ABOVE THE PRICE. At that point, we left--without ever setting eyes on the car. The salesman and the manager literally chased us out the door, asking what they could do to sell us a car. The short answer? TELL THE TRUTH. read more