1. Serrano's Aquatics

    1. Serrano's Aquatics

    0

    Mesa, AZ

    Serrano's Aquatics

    5.0 (1 review)

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    10 months ago

    amazing service...guy works super fast and efficient and knows more about fish than anyone you probably know.

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    The Happy Fish

    The Happy Fish

    4.8
    (18 reviews)

    They literally changed our fish tanks' life! Our tank went from dark sad and gloomy to happy,…read morebright, and colorful. I couldn't thank them more for the glow up they gave our tank!! I love looking at it all the time :)

    HORRIBLE AND COSTLY EXPERIENCE!!! I called Jeremy to get an estimate for a custom tank build in…read moreJanuary 2020. I had a large tank was leaking so I had to move 2 large cichlids to a smaller temporary tank. He came to my house and took measurements. He knew the urgency of my request due to my fish being in a temporary holding tank... BUT I NEVER HEAD BACK FROM HIM. I tried to call, text, and email for follow up for 2 weeks on a timeframe... no response. After over 2 weeks of no response, I searched more and finally found a tank builder through Aquarium Arts in Mesa, which took another 3+ weeks to actually get a tank made. Never heard from Jeremy during this entire ~6 week process. The lack of response and delay in getting my fish into a new tank caused my huge Blood Parrot to get sick and eventually die, even after taking him to an aquatic vet twice for treatment. Jeremy was simply unresponsive, unreliable, and unprofessional. He had all of my contact info...phone, email, and address. He was at my house. He has no excuse for his lack of response. He likely didn't see the opportunity for the cleaning service as he seems to focus on salt water tanks, so he likely decided to just move on and leave me hanging... this is not a business that cares about customers, referrals, or being professional.

    Artistic Aquariums

    Artistic Aquariums

    4.1
    (56 reviews)

    i am getting my son into the wonder hobby of fish! hes 3 so ITS TIME!…read more We had just left one other aquarium that was, WOOF, and im so glad i stopped in here. First, the staff are young and super personable! quirky and friendly. one staff was particularly sweet, Courtney. She let my 3 year old bother her. he gets so excited "LOOK LOOK" and she played along, i really appreciated that. The fish looked so great and healthy They only had 2 bettas BUT they were in small tanks, not cups, and well cared for! one was in a planted tank, i am sure it was a red hellboy, it was a beautiful set up and great display. please sell me the whole display. the other was a remarkable black betta! i GREATLY appreciated their respect of all living fishes and they are really raising the bar for betta care in retail environment. When we are ready to buy, ill be back to courtney, she and i planned out a great 10 gallon community tank! im stoked. The also have meds on hand which, we all know, can be hard to find good products and great prices!

    I purchased premixed saltwater for my reef tank from Artistic Aquariums in Chandler yesterday at…read moreapproximately 3:45 p.m. This morning, while preparing to perform maintenance before leaving town tomorrow, I tested the premixed water with my calibrated digital refractometer. The salinity measured only 1.021, which is below safe level for a reef tank. Because I needed to use the water before my trip, I called the store around noon to ask what salinity they mix their water to and whether I could receive a refund or replacement if I was accidentally sold the wrong solution. I went to the store so I could demonstrate that I had not used the water and to work toward a reasonable solution before discarding it. The employee working that day was new, working alone, and genuinely did everything she could to help me. She was kind, patient, and professional throughout the entire interaction. Unfortunately, she had very limited authority and had to repeatedly contact the owner for direction. My disappointment is not with her, it is with the ownership and leadership. While there, we tested the water together. Their refractometer read approximately 1.024, while my calibrated tester consistently read 1.021-1.022. I recalibrated my tester in front of her and received the same results. I wasn't demanding confrontational or disrespectful. I tried to compromise. I requested either a refund or, at the very least, a store credit since the product was less than 24 hours old and unusable for my aquarium. The owner declined both requests. Instead, I was offered only two options as a "one-time courtesy": * Dump the water and refill the container with more of the same water that day. * Return within one week for a replacement. Neither option was workable because I was leaving town the following day. I even asked if the one-week timeframe could be extended since I would be away, but the answer was no. I also asked to speak directly with the owner. I was told he was too busy and would call me later. What makes this even more frustrating is that the store has a posted 14-day return policy, to which should apply to this product per the small print, and this purchase wasn't even 24 hours old. The one-week limitation I was given did not appear to align with the store's posted policy or with what I believe is reasonable customer service. To verify my equipment wasn't the issue, I stopped by Kona Reef and tested their premixed saltwater with my calibrated tester. Their water measured 1.025, confirming that my tester was reading accurately. This isn't really about an $8 purchase. It's about accountability, consistency, and standing behind the products you sell. I made every reasonable effort to find a fair compromise, but I left without a workable solution. If you value customer service and ownership that stands behind their products, I would encourage you to consider this experience before choosing to do business here.

    Serrano's Aquatics - aquariumservices - Updated July 2026

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