We've had a great experience with our membership program with Serveway! Any time our ac and/or heater starts acting a bit funny, it's awesome to know that we can get them to our house usually within the same day. Anyone who lives in Texas knows how serious it is to have proper maintenance in the HVAC world with our insane weather. Thankful to have a company we can trust come out and be super professional. Highly recommend! read more

See all

Called Serveway for appointment to check on my AC not cooling. Me working nights, I was surprised they were able meet my needs and do an 8am appointment the next day. Kelon Washington was the technician that arrived to the diagnose my AC issues. I cannot say enough good things about Kelon. The amount of time and diagnostics he performed went way above and beyond any other HVAC tech that had checked out my system before. First impressions are Important. My First Impression is 5 Stars!!!! read more

Had a great experience recently with Roberto and his team with Serveway. I bought a house with an HVAC unit installed in 2018. The property inspection determined that there were a handful of issues that were likely a result of lazy installation which resulted in bacterial growth and the unit not running as efficiently as it should. Luckily Serveway was able to remedy all of the issues without having to replace the unit. Roberto & Juan showed up promptly & communicated well. When we ran into a hiccup at the very end of the job, they assured me that they would come back first thing the next morning with an electrician to get everything taken care of. The electrician they brought with them the next day was just as great and everything was resolved as quickly as possible. I joined their maintenance membership and saved about $1k on the work as well which seems like a great deal! Serveway was recommended by my realtors and I'll definitely be recommending them to others as well! read more

Arrived at my home to complete a tune up Roberto and keylon did an amazing job keep up the great service work.

So many good things to say about Serveway Heating and A/C and Brian! 1. Fair and honest pricing 2. Great communication - they confirm the appointment and call you when on their way. They have never missed an appointment. 3. Again...they never miss an appointment. 4. The technicians are fantastic! We get Brian for our technician and he is great! He explains everything well and gives us recommendations to extend the life of our systems. Brian is polite, efficient and friendly. I recommend ServeWay heating and A/C to everyone. read more

The level of professionalism that this company displays is not what we have been used to when it comes to HVAC services! The only thing missing from Serveway's service are white gloves! The patience and precision that their technicians display is extraordinary! Our technician was Marquis and he helped us understand what was going on each and every step of the way. I would highly recommend Serveway Heating and Air Conditioning for both their emergency on call service as well as their biannual system check. read more

A month ago the AC went out at one of my rental units and Serveway was prompt with the repair. The tech quickly diagnosed the issue and scheduled a time to come back out to the property. Everything went well. When it came time to pay the bill the tech advised me that I could save up to 15% on my repair if I signed up for their maintenance membership program for $15 a month. Before signing up I asked about the termination policy and if there was a fee to cancel. He assured me that there wasn't a fee to cancel but asked that I keep the membership for at least a month. Sounds like a no brainer right? I signed up and saved money on my repair. Today I called Serveway to cancel my maintenance membership and the customer service rep let me know that the savings I received due to the membership would be due in order to cancel and that the service tech should've told me that they ask that I keep the membership for a year rather than a month. This was new information and while I appreciated the upfront savings I would've rather had upfront honesty. If your savings from the maintenance membership are more than $180 then go for it but buyer beware. read more

I used this company a month or so ago. A gentlemen came to my house as I was unable to change the temperature on my thermostat and needed heat blowing instead of AC. He came up with an $8,100 quote with no real break down other than all the parts that were needed, and at the bottom a total of somehow $8,100. He was really kind and tried to have me do financing that day & start the replacement process. I went and got a second opinion the next day from another company & was told all I needed to do was get a new thermostat as my current one was bad and change my air filter. This company tried to take advantage of coming to a young female homeowners house and seeing what they can get away with, when all I needed was a new thermostat!!! I don't suggest them if you are a single female looking for a trustworthy opinion. read more

Serveway came to service my heater THREE times from December-January. The technician didn't catch that there was a BURNED WIRE in there, leaving me at risk for an electrical fire. He made excuses as to why the vent in my kitchen was blowing cold air, and did not diagnose the real issue or attempt to repair. After three waste-of-time visits with Serveway, I had a different company come for a second opinion. He found the burned wire, and diagnosed and corrected the issue that the Serveway technician just made excuses for. I'm horribly disappointed in this company and their employment of technicians who clearly don't have the knowledge needed to get the job done, and keep their customers safe in their homes. read more

Very disappointed with this company. My AC was not running downstairs and I called in my home warranty company. Serveway Heating & Air Conditioning was dispatched to my home for repair. The tech came check it up and told me there was nothing wrong with the AC in order to lower the downstairs temperature I need to set the temperature of upstairs AC the same as downstairs (now thinking back what kind BS explanation is this?!) and he just left (basically no work was done). The AC was still not working after few days and I called the home warranty company again for a warranty recall. This time the company sent 2 techs over did bunch of testing and still drew the same conclusion - its my house's AC system weird design and there's nothing they can do. I ended up found another company to come over and diagnose and tech immediately found the issue, the motor was dead on the AC unit and had to be replaced. After that everything is working again. read more

Brian and his Serveway team were fantastic. Our entire system went out on us unexpectedly and the Serveway team inspected, serviced and replaced our units within 24 hours. Every employee was professional, respectful of our time and home, and we are very grateful! Thank you, Brian and Serveway! read more

Great service! Always been dependable and honest each time I've needed them. Brian & Oscar we're great to work with. I would definitely recommend to anyone! read more

I've had Serveway service my AC unit on a few occasions over the past couple years and I can't praise them enough. Here's a company that truly values customer service and I'd hire them for that reason alone, but on top of that they also have competitive pricing, knowledgable technicians, and a knack for the intangibles that helps them stand out. Some examples: honest, respectful, patient, punctual, diligent, and considerate (e.g. the first thing they do when they enter my house, every time, is put on shoe covers). Brian is phenomenal, but everyone that Serveway has sent to my house has always been a great ambassador for the company. They're at the top of my list when it's time to replace my unit. Consider me a loyal customer. read more

Exactly the way it should be. I called, they answered. They told me a time, they showed up in that time. They diagnosed, (condenser fan motor and capacitor) discussed, showed options, and repaired. Offered service after the fact and advised of things to watch out for. Great experience. No complaints. read more

I cannot thank Brian & all the hard working technicians at Serveway enough. They are trust worthy, reliable, honest,&skilled. They showed up on time & were fast. The Serveway team was so kind & I felt totally secure leaving my 91 year old mother alone with them while I was at work.Without going into detail I truly believe Brian & his team saved my mother's life. She never would have survived this heat & without Brian & his team's help I never would have been able to get her air repaired. If you want a team that you can trust to get the job done right ...call Serveway. They are amazing! read more

Unfortunately I had to replace one of my units last week and was really bummed about it. Ryan and Devon helped me through the entire process. I wish all companies had employees this nice and helpful. In the past I've had ac repair companies either talk to me like I'm a child (because I'm a woman and obviously wouldn't be able understand anything about ac units) or not give me any helpful information and just fix the problem and leave. Not these guys. They walked me step by step through everything giving me multiple options with fixing my unit and answering all my questions, along with giving me helpful tips to better maintain my systems. They are probably the 4th or 5th ac company I have dealt with while being a homeowner, but leagues above everyone else. Couldn't be any happier with my new unit and the service I've received. Thank you so much. You are officially my go to company for anything ac related! read more

Let me start by saying Serveway is a great company! We had them come do our spring tune up this past spring, and then in the middle of the summer on a Saturday our AC stopped working. Brian, came to our rescue and got it working for us, informed us of some not so great news, and then was very honest about how we needed to handle the problem. I'm always weary of AC companies because most are not honest, Serveway is honest and reliable with outstanding customer service! They are now the only company I will call. read more

Brian, the technician was knowledgeable and worked quickly to locate the issue. He identified the issue and had the part on his truck. I have heat again. :) Thank you Serveway for the communication (via text, email and phone call) that helped me know when to be home, when the tech would arrive and an electronic copy of my receipt. read more

Brian is a true professional and puts the customer first. Brian is knowledgeable and willing to work with you on your best options. On a Friday, 5pm he offered to go out of his way to get the parts needed for the job, parts office was closed, but that alone showed he cared. His team is growing and makes a lot sense how he treats his customers. Call Serveway for your hearing and air condition needs. read more

I had great experience last summer with Serveway Tech. It seems he is not longer with them. The new guys just started making up charges as soon as they showed up. I had a warranty, and I refused to pay for these additional charges. I got another contractor to come and check my unit and it turns out their diagnosis was wrong as well. Very disappointed. I will not recommend them to anyone. read more

Trying to sell you new unit, had my unit serviced for preseason 2 weeks before tec said in good shape, These scam artist come in and every thing on last legs needs replacement , told them to get out due to what prior tec said, Just not a good business practice to lie to make sales read more