My expectations were exceeded today by technician Jorge Martinez! He reviewed all the components of my HVAC system. My issues were fixed & my HVAC runs quietly cool. Jorge also installed a new thermostat, that can be controlled by my phone! I enrolled in the Q-Club maintenance program. Jorge was professional & very knowledgeable. Thx to Quigley, I'm ready for another hot Texas summer! read more

Quigley Heating & Air Conditioning - George Martinez, technician Quigley. - Heating & Air Conditioning/HVAC Near Me - Farmers Branch, Texas

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We were a customer of another HVAC company for many years. One of our HVAC units went out in May and we were told that we needed to replace our entire system for $40,000 +. Delay after delay and almost three months of no AC we asked for a second opinion by Quigley. Quigley sent out a technician the next day! He found rusted out screws on the HVAC unit that he had to drill through to access the service panel. Inside he found a broken cooling fan for the compressor. It was a $800 fix!!!! Integrity is doing the right thing when no one is looking. The Quigley technician could have easily told us that we needed a new unit as well. Instead, he took the time to do the right thing and appropriately and honestly assess the situation. You have earned our trust! Thank you and we are so glad that one of our friends recommended Quigley to us! read more

We have been a customer of Quigley Air for many years. They have recently replaced our entire system including the furnace. The quality of the products and service was wonderful. A great value for the money. A quick shout out to Frank and Tory for a thorough job. I would highly recommend this company if you're in need of Air Conditioning services. read more

Had a great experience with Quigley Heating and Air! Recently moved into a new "old" home that had to have all the ductwork and insulation removed, new ductwork and insulation run through the attic and crawl space under the house, new insulation and new return air vents. The team at Quigley was professional, friendly, and on top of everything from the initial call to the completion of the job today. The installers took all the appropriate COVID measures so I felt 100% safe having them in my home. They gave me updates along the way, cleaned up everything and had me check all work to ensure I was satisfied before they left. I have used Quigley Heating and Air for over 20 years and will never trust another company to work on my HVAC equipment. read more

I have used Quigley for years. We had them replace our units at our 4400 sqft house a few years ago for about $20,000. Our AC went out at our new 2300 sqft home and we called them out to bid replacing the unit. This was either total incompetence by the "climate control expert" or total price gauging bc it's been such a brutal summer. They offered us one option that even the lowest SEER rating was over $30,000. To put what we put in the old house would be almost $40,000. We had two others companies come out to bid and they came in at just over $20,000 for variable speed 18 SEER and presented several options. We are obviously never using Quigley ever again and will be calling to get our service plan (that we have had with them for years) canceled and hopefully refunded. I asked to talk to a supervisor and was just sent back to the same climate control specialist who suddenly realized there were much cheaper solutions than $40,000. Shameful! Total incompetence or more likely price gauging. I can't begin to say how disappointed I am with this company. Buyer Beware! The climate control expert actually was also super rude and told us of someone else could do that "all" that work for $X we should use them and then basically said he would not remove the old system for that 2nd quoted price and there would be more charges if we wanted that? Awful! read more

The AC fan capacitor went out and needed replacement. Although I could've done this task myself, my HVAC needed a tuneup which was too much for me so I reached out to Quigley. The tech was very professional and the company provided measures to ensure a safe experience by sending over the tech name, photo and est time of arrival. There were no sales pitches and the tech did an excellent job at a fair price! Highly recommend! read more

After 3 weeks of repeated service calls, almost $500 and far too much missed time from work, the relatively new HVAC system Quigley sold me, along with a silver service plan, is not functional. I am sick of the lengthy service window, of being told to rush home to meet a repair person only to wait hours for them to arrive and of "repairs" that leaves me as bad off as I was before I called. Or worse. I was very happy with Quigley for years but this last round of bad service has just been too much. UPDATE: Subsequent to my posting this review, the owner of Quigley attempted to resolve the problems with my HVAC system and issued a partial refund of their charges for repairs. read more

We have a 6+ year a/c relationship with Quigley and they installed all 3 of our a/c systems. We feel they do a good job at reasonable price and I love that they are so communicative about their arrival times, They give an honest window and then text when the tech is on their way. Any issues I have had have been easily resolved with the excellent management team. Michelle in particular is able to communicate well and explain away any confusion I may have about why something was done. read more

WARNING....Do NOT hire this company! They are an absolute nightmare! After 3 visits to "fix" a heating/AC issue the end result is, not only is the issue NOT fixed, now NOTHING is working!!! They show up late, take too long, then do not fix or resolve anything. They management is a nightmare to deal with. They are crooks. Run the other way. Trust me. We went from a thermostat that was 5-10° off in one room to NO HEAT in the whole house, in the coldest month of the year, thank you Quigley! read more

I hired Quigley because the neighbors on NextDoor recommended them. The furnace upstairs was being replaced and they came over to give an estimate. Since the upstairs is rarely used, I told them that it does not have to be the extreme end of the spectrum. I also asked whether they can do individual rooms with a slim system. They gave me a quote for the furnace but not the individual rooms. When I asked them for that just to see what it was, the guy actually screamed at me on the phone to say it won't work. I said I wanted an estimate anyway and he screamed the price at me. I left it for a while because I was a little perturbed. Then they called and asked if I was still interested and, I said I was not sure. Then they said they will drop the price by $1,000 so we can get it done. I thought that was fair so said go ahead and do it. They came and did everything and I was pleased that it was done. I waited and waited for the invoice and it never came. After 2 months, I was going to call when the invoice came in by email so I paid it. The day after I paid it, the owner called to screamed at me that I had not paid for the work they did. I told him I was wondering where the invoice was and just got it the day before so made the payment. OK was the response. Not, thank you or sorry the invoice was late. Not sure if they expected me to pay without an invoice. Fast forward 10 months and the annual furnace maintenance comes and tells me that the furnace is not installed up to code. OMG. So I called them and spoke with a lady who said she would schedule me for that. Sounds good. Then, I get home and see a nasty (and I mean really nasty) email from the owner reminding me that I was on a tight budget and told him NOT to bring it up to code. Therefore, he is taking me off the schedule and, basically, he was telling me to take a hike. UFB. I responded that I never said I was on a tight budget, just that I was not spending a lot of money because it was hardly used upstairs so did not need top of the line. But I also asked HOW a professional could do an installation without bringing it up to code. That was unethical and illegal! Needless to say, he never responded. I DO NOT RECOMMEND DOING BUSINESS WITH ANY COMPANY WHICH CUTS CORNERS AND THEN BLAMES THE CLIENT FOR THEIR INABILITY TO FOLLOW THE LAW. I had to hire someone else to bring it up to code. read more

So glad I found Quigley! The heating unit sitting on top of our office building decides to go kaput during mid winter. Time is of the essence (I can't let my office staff freeze!) so I hit the phones getting quotes. This is a huge job so shopping around matters. I chose Quigley over other companies because: 1) Quick. They were lightning quick getting us a quote. As I said, can't have my staff freezing. Those little portable heaters can only do so much. 2) Fair price... and I had checked around. The only lower bids came from individuals, not businesses. Having a warranty and knowing it will be professionally installed is definitely worth paying a little extra. 3) Professionalism. From start to finish, Charity, Chris, and the tech staff were professional, quick, and just awesome to do business with. I'll be definitely be using Quigley in the future for other properties I own. It's a relief when you can find a reliable, competent, and fairly price contractor. I found that in Quigley. To all the staff at Quigley, thank you for being awesome! read more

Over the holidays, I ordered myself an Ecobee. Being reasonably handy and exceptionally adept at watching YouTube videos, I planned on installing it myself. I quickly realized my mistake (Mistake #1) and hired an Amazon "happiness guaranteed" professional (Mistake #2). They assigned someone from a hot water heater company with 0 reviews, and despite my misgivings, I kept the appointment. (Mistake #3.) The young man who showed up had ZERO clue what he was doing. Three hours later, the poor thing gave up and told me he'd put everything back the way it was and make sure Amazon didn't charge me. I felt sorry for him until we hit a cold snap two days later and I realized I didn't have any heat. Frantic, I called Quigley on Friday morning, December 30th, and was assured they'd have someone out between 12 and 5. THEN I realized I had a dental appointment. I called back to see if they could work around my schedule, and they said yes! As promised, MJ called 20 minutes before arrival. Once MJ got into the HVAC system, he saw that the previous tech had re-wired my system incorrectly, causing a blown transformer. Within two shakes of a lamb's tail, MJ had the transformer replaced, the Ecobee installed, AND the heat back on! ...but thirty minutes later, I heard a loud pop. Both my heat the the Ecobee were dead. I flipped the breaker to the HVAC and power to my entire condo died. Once I flipped the main breaker, I sadly texted MJ, who returned within 30 minutes -- at 7PM on a Friday night. It turns out a wire had accidentally been closed in with the HVAC door. Once again, MJ quickly and efficiently saved the day. I think Quigley might've saved my life. read more

Scheduled for cooling inspection special in March. I asked what it included and was told that it included all necessary AC checkups. Upon arrival, technician told me it didn't include outside unit cleaning; nor many other important checkups. He stated that those would cost twice as much to do. Called their scheduling agent and was told that was correct but gave me a $10 discount for not informing me of that. That worked out ok.. But then, two months later, our AC unit stopped working and called to see if they had any guarantee on their work or at least send a technician to check it for free. Of course they didn't and wanted to charge just for the "inspection" That's not the customer service I was expecting. Not using them again. read more

They will charge you a diagnostic fee of$87 even if they serviced your ac a few days ago all while trying to hustle you to buy a service package from them. Terrible customer service. I recently moved into a new house and Quigley AC serviced the ac units shortly before I moved in. The day I moved in the A.C. unit was not working at all. I called Quigley since they had just diagnosed and serviced my ac units, who told me we now had a major coolant leak. While I do understand that new problems can arise and I didn't expect them to repair my ac for free I did not expect them to charge me $87 to"diagnose" the unit that they'd just serviced. They say they warrant their work for 30 days but the fee still applied!!? Call Terry at Blue Ribbon heating and air if you want quality service!!! read more

Had a great response from Quigley during a summer emergency in which the AC stopped working. Turned out to be a gecko short circuiting the outdoor unit! Based on this, I took an annual contract with them. The technician wasn't so pleasant, and when he found an issue that required a part, I scheduled a visit and stayed home during the work day for the installation. They showed up two hours late without the part and with no apology. When I called to try and reschedule, they were equally unapologetic. I just called to schedule my semi-annual service and was told my contract was expired, despite the fact they've only been to my house once and no one told me I was at risk of expiration. Very disappointed by the lack of communication and service an will be taking my business elsewhere. read more

My A/C quit working soon after Quigley "fixed" it the second time by replacing the thermostat. I knew that Quigley would not ever be able to diagnose the problem so I called Jesse's AC and Appliance Service. He quickly diagnosed the problem and had it repaired in 30 minutes and charged me 137.42. Quite a bit lower than the 374.00 Quigley charged me for not fixing it. The woman in the office refused to let me speak to a service technician who would know more than her and after wishing me a happy Thanksgiving, hung up on me. read more

My air conditioner was leaking from the ceiling when it was turned below 79 degrees. Quigley first came out to service my unit on a Saturday. One of the many frustrating things about Quigley is their inflexibility with their windows of service times. The only option they provide on a Saturday is 9:00 a.m.-3:00 p.m. so our entire day was going to revolve around when Quigley may show up during that 6 hour time span. The technician came at 9:30, did some work to the unit, and left telling my husband it was fixed. But as soon as my husband turned down the air conditioner, it immediately started leaking again. Called them back to inform them they did not fix the issue and had to speak to the technician, customer service, and the service manager to be told they needed a certain part that they wouldn't be able to get until Monday. The service manager even saracastically told me that "they didn't have a warehouse on wheels" when I demanded they return on Saturday to fix the problem they never fixed in the first place. Funny how the technician originally left saying the problem was fixed and now the story is that a certain part is required. Same technician comes out at 4:00 on Monday. Can't fix it. Tells me it's a pipe issue and that all the pipes need to be replaced because their copper. He's talking about removing sheetrock at this point. It has now been 5 days since I originally called Quigley regarding this issue and I still have a leaking conditioner... that can't go below 81 degrees... in July... in Texas. Then tells me he can't tell me when they'll be back out since the scheduling office is closed but assures me I'll hear from someone the next day. Next day comes and there has been no word from Quigley at 3 p.m. Call them and the customer service representative actually says to me "we don't know how to fix the problem or if we can fix the problem". Tells me she'll have the service manager call me. Service manager never calls but the customer service representative calls back and tells me they're now going to send a LEAD technician over to take a look at things because their other technician is just a maintenance technician. Tries to give me a window of 8-noon or noon-6 p.m. When I ask her if they can come to our apartment first since we've had so many issues, she actually tried to tell me that wouldn't be possible. But when I reminded her of how frustrated I was, they made arrangements to get someone here at 8:00. Lead technician comes out. This is now the 3rd attempt at fixing the problem. He says it's not a pipe issue at all but that the pan is rusted. He's also able to temporarily fix the problem until we can get a new pan. So I'm able to run my air conditioner below 81 degrees in July in Texas without a waterfall in my hallway. I do want to say this technician(Brad) was great. Took his time and knew what he was doing. One week later, Quigley was finally able to do something about the problem. If you took the time to read this forever long review, I hope that it was worth it and that you're convinced to find another company besides Quigley. I will never use Quigley again due to their horrid customer service and awful communication. Oh, to top it all off... there was not once an apology. read more

I have used a many HVAC companies over the years and my conclusion is that this is a hard business to get right and the industry is full of people who will sell you more than you need and always blame the previous company. The Quigley group won't sell you more than you need and if they get something wrong they make it right. I have also noticed a lot of improvement over the last year in their scheduling and consistency. In general I think most of my friends don't take good care of their equipment and wait until their are issues to service their HVAC... yet they don't do this to their cars. Anyway get a service contract, put the dates in your calendar, schedule regularly and save yourself a lot of $$$. read more

I have used Quigley for years, they are local, family owned business. They are professional, knowledgeable and fast. They are not a small time HVAC company working out of their van, they always answer their phone and they will always make it right. read more

I called them this morning for AC service and was told we could be seen between noon and six with a 30 minute call. Sure enough, I get a call at 11:45 and Ray was here in 20 minutes. 30 Minutes later we have cool AC. Great response and will be my first call for any future AC needs! read more

We called Quigley on a Friday morning at 8 am when we woke up with a broken air conditioning unit. The lady who answered was so courteous, but more importantly, the service guy, Ulises, was there by 11 am! He fixed it quickly and the price was very reasonable. He was easy to talk to and did not try to sell us on anything more than we needed. Would definitely use them again! read more

We recently had to replace our AC/Furnace. Quigley personnel was very professional, did an accurate assessment and installed the unit on time. They were more expensive than other bids but we felt it was more important to have quality and professionalism when spending so much. read more

I'm writing this review two years after Quigley installed my system, but I feel compelled to affirm the negative reviews of the company because I had a similar nightmare experience with them. The installation was faulty. They had to fix something that was not explained to me a few weeks later. Their maintenance program was too expensive so I sought another company. One year after installation the new company discovered on a maintenance check that the coolant was leaking--which should absolutely not happen with the system we purchased and so soon. It turned out that the part responsible for regulating the coolant was NOT the one I paid for and was contracted for: You have to read extremely small fine print to see the serial product numbers on the contract and then compare them to the numbers on the warranty to discover this. It turned out that Quigley had switched that part to the cheaper option. I spent hours on the phone with the manufacturer, the accreditation/regulation board to verify the switch and to explore my path for recourse. It was only after we threatened to take the company to court did they agree to honor their contract. But before they'd agree to switch the part for the one we paid for, we had to sign an agreement not to take legal action. The whole experience was time-consuming and painful. We're still out the money we had to pay for the deficient coolant. The system is working fine now, but buyer beware. read more

I had an issue after the service had been completed and paid for, and Jeff was the utmost professional in how he handled my concern. He quickly fixed my issue, and he was a pleasure to deal with. I would recommend them anytime. read more

I've been using these guys for over 12 years! Only for my business at first. Now they service both my home and business. They have always treated me fair! I went with another company once when I had a last minute emergency and my HOA suggested suggested the guys they use. I was appalled by the service... only time I have ever strayed. These guys actually care about building a relationship with you. I am writing this review because I recently had them out to my salon and again, the service was exactly what you would expect from a family owned business. My a/c unit decided to swallow the cheap filters I bought:/ the tech was so nice even tho I was embarrassed about my lack of care for my unit! Lol! I was also 30 min late to let them in... of course they were there right when they said they would be. He's serviced both my a/c units, cleaned the outdoor units... and checked to make sure the coils were not a mess with no additional charge. I was so thankful for the customer service for the first time I decided to leave this review despite using them for so long and never sharing my experiences. I recommend them to all my friends. Thanks Quigley, hope you guys read these! It's been a real pleasure working with your team. read more

Quigley was very quick to respond to our ac not cooling. We had a 30 year old system and decided to replace the unit. They were very prompt and did an excellent job. It was installed and up and running in one day! I would defiantly use them again. read more

Quigley was the best! On time and professional. They provided awesome service and I highly recommend them!!

These guys were GREAT! I honestly could not have asked for a better customer service. Everyone, from the person I talked with on the phone to the AC/heating specialist that came out to my home were polite, haste to get out to my home, and there to answer all my questions and concerns. read more

Would highly recommend... We've use Quigley for years at our old house and have always had quick response and great service. They've always fixed the problem and I never felt like they were trying to up sell stuff I didn't need. We recently bought a new place and had them check out our systems. We had them replace our furnaces this past winter and they just checked out our AC and install a float switch. Outstanding service every time. read more

My mom had an issue with her heating unit when the temperature dropped to 38 degrees. Quigley arrived quickly and diagnosed the problem and fixed it within two hours. Quigley then performed a full system check and the unit has been running perfectly ever since. read more

I was happy with them on previous occasions, and maybe I'm not entirely unhappy this time. I've used them for the installation of one HVAC system and all the repairs on that system and one other, over the course of 15 years or so. In this case the bad part appears to sell for around $100 to $130 on the internet. They charged me the $86 diagnostic fee and $599 installed for the the repair. Less than 2 hours and a $130 part for $685 seems very expensive. I'll try someone else next time. read more

I have been a customer for 20 years with Quigley, BEST FAMILY business to work with. Always show up on time and fix the issues. They have always given me the best advice when I needed to make a heating or a/c update. Friendly personal with a smile. read more

We bought two brand new units within the past 12 months (upstairs and downstairs). Only the upstairs unit works as a new unit should. We can never adjust the downstairs thermostat to a comfortable setting. Quigley has been out numerous times and we have been told that the thermostat needed to be moved. The thermostat has been in the same location since 2003 and worked perfectly until we replaced the outside unit. I would never recommend their services. read more

They gave me an appointment the day after I called (understandable that they couldn't give me one the same day as it was August), the repair person arrived during the time window, the repair was completed efficiently and it was less than I expected. I couldn't ask for anything more. read more

Great service, they are fast to respond and very efficient! Had our furnace worked on And I loved it! Not only did they do a great job but also have very affordable and reasonable prices! I would recommend them to anybody living in Dallas! read more

I'll start with the positive: the folks at Quigley are very nice people and they eventually got most (but not all) of the job done. However, due to their extremely poor follow-through, terribly unresponsive customer service, and frustratingly inefficient process, I would not in good conscience recommend Quigley to anyone I know. The first tech that came out only diagnosed the problem. He told me someone would call me within 24-48 hours with an estimate to repair. After waiting four days for someone to call me, I finally called them. They had no idea there was any follow-up required but said they'd send a guy out later that week. That tech, Chris, was only there to give the estimate. He promised to personally make sure someone would come out within a week to make the repairs. After not hearing from anyone for several days, I texted Chris for an update. No response. (He later said he had been sick...sorry but I still look at texts even when I'm sick.) I then emailed Quigley. No response. I finally called and asked for the owner, Brandon. He was able to get someone out a few days later to fix the unit, which took ALL DAY because apparently he came with the wrong parts or something. So it takes three appointments with Quigley just to get repairs done. The repairs were done on a Friday. Monday morning we noticed a leak coming from the attic where the AC units are. I called Quigley and asked to speak to Brandon. I was told I was being transferred to him but, instead, I got his voice mail. I left a message but he never called back. I then called Quigley back and insisted that someone come out immediately to fix the leak. They did, which was a great relief. When Oasis, a customer service rep, followed up, she offered to have one of their contract painters come out to make the repairs to our ceiling caused by the leak. Very nice gesture! However, after three follow-up messages over the last two weeks, I'm still waiting on them to call me back about that painter. Throughout this whole ordeal, every call or in-person appointment was like starting over...apparently they don't share information within the company. Two days ago, we started having a problem with another unit that, coincidentally, seems to be the same problem as the one Quigley just fixed on the first unit (wonder why they're leak scan of all three units didn't detect this one???). Needless to say, Quigley didn't get the business this time. Nor will they get any future business - or referrals - from me. Very disappointing experience from some really nice people. read more

Called their 24 Hour Repair Line in an emergency and they stated they couldn't take the call and maybe tomorrow - their 24 hour commitment is false advertising and they were not pleasant to deal with in any regard. read more