FIRST, the ladies who work there are awesome. That was my first impression…read more Now, we moved to the area this last year and I apparently convinced myself I'd never need a refill even though the company called me several times for me to schedule one. Then, "all of a sudden" my tank was at zero, panic central! I went in today and not only was the costumer service great BUT they are coming same day to save us and refill the tank. Thank you guys so much! I don't usually leave reviews but you guys deserve this one 1000%! Happy NY! I would leave 10 stars if I could!

Horrible service, and they lie. They will interrupt you, promise you gas, and never show...I paid…read more$500 and two weeks later ..nothing. They charge you extra if you go to zero, so I called someone else, they filled it no problem. Then employees from Northern Sierra showed up like an armed gang, and put a lock on the propane tank... They will hang up on you, put you on hold and forget about it... I will buy my own propane tank just to not deal with people who are this disrespectful

I had a great experience with Acme propane in grass Valley. Michelle, the customer service…read morerepresentative I talked to on the phone was outstanding. She was extremely helpful, knowledgeable and kind. They came out within two days after I called them, filled up my tank to 80% which is for my safety. the price was great. I am extremely happy and will continue to use them after year. Thank you ACME.

I scheduled a fill up of my propane tank with acme. They never showed so I called the morning of my…read morescheduled fill up and they told me they called me that morning and left me a vm that they couldn't service my area because their trucks don't go that far. Mind you, I had been on their schedule for 2 weeks at this point. I never received the vm they claimed they left. So I called around to other propane companies to see who was cheapest and in those 2 weeks, the price of propane went up by almost 20 cents per gallon. I called acme back and explained that when I scheduled the fill up they were given my address and knew exactly where I was located & their failure to notify me would now cost me an extra $100 to fill up my tank. The manager said he was sorry but there was nothing he could do. Just be aware, they are not willing to fix what they messed up. I will never do business with them.

Jason at Suburban Propane has been wonderful to work with!…read more I was in and out of the hospital and still trying to run my life efficiently. Jason offered tremendous support during a very difficult time

I received a notice in the mail that said I am past due with my payment. I paid the day I received…read morethe bill in the mail. I called the local office and Anthony said "we don't hang the invoice on your door no (sic) more". How am I supposed to know what I owe before it is considered late? I can only wait for an invoice. Not happy at all.

What a great local Tire shop They do tires, brakes ,…read moresuspension, hitches, lift kits and more. It's very classy and they are always available, I love that when you're in a pinch. Support local companies and their services !!!!

Driving into Grass Valley from Auburn on a Sunday afternoon, we were dismayed to see the tire…read morewarning signal light up in our Subaru. Fortunately, Sierra Tire answered our call and instructed us to pull into their second bay. We were warmly greeted by Joe and Oscar, who immediately checked the pressure in the four tires and looked for nails or screws. They discovered all of the tires were overinflated! Oscar suggested checking the spare, which was underinflated and the likely case of the warning light. Both gentlemen were efficient, professional and absolutely delightful! Their customer service skills were exemplary! Our Sunday afternoon was rescued by these two amazing men!

I don't know where I would be if this place was not so accommodating to my emergency needs on a…read moreFriday before a holiday weekend. I had the pleasure of working close with Kaylee. Absolutely an amazing experience. Thank you will never be enough.

Delivery fuel before tank is empty and not have a rude person conduct business the way she does.read more

Horrible service. I sold my rental house in August. I was paying for the lease of tanks only…read more The new owner was the former tenant and had an Amerigas account for the propane only. First call they said they would have to remove the tanks and the tenant would have to setup a new account. Seriously. I told them to do what they had to do but it seemed a little ridiculous. I let the tenant/new owner know so he could call. So that was August. I called again in September to be sure all was good. They told me that, yes, the new owner had it all squared away! Then I get a bill from Amerigas for a new lease. That came in January. So now I'm dealing with this mess again and getting told the same thing over and over... Yes, we'll fix it.. it will take 5 days. Well it's been many, many five days and still not fixed. This is just one story of many of my pain with this company. My suggestion? Avoid at all costs.

If I could give 0 stars I would. My account is on Auto-Refill. Thursday 12/15/22 my heater stopped…read moreworking and I could not cook on my gas stove. My husband checked our propane tank, our tank was empty. I called Amerigas to ask why my tank has not been filled. They said on 12/14/22 I was scheduled for delivery but my driveway was icy therefore they could not deliver to my location. First off I've been home all week during the 14th, there has been no snow and my driveway is clear since we are located directly next to a post office which is always clear. They said they would schedule a 24hr emergency delivery for Thursday 12/15/22 delivery for me. They said that I needed to be present at the time of delivery to check for a leak. The whole day Thursday I did not leave the house waiting for my delivery. No call or delivery on Thursday from Amerigas. Friday morning comes, I need to go grocery shopping which is over 30 minutes from where I am located, so I call Amerigas again to get an ETA. They said no delivery has been appointed to my area yet, no ETA for me. The remainder of Friday we still did not receive a delivery or call from Amerigas. Saturday 12/17/22 my family has been fed up with the cold & not being able to cook, so we leave to our closest family members home 3 hours away. Today, Monday we head back home, expecting to have a filled propane tank. I call on our way home, they said they still did not fill our tank and do not have a scheduled delivery for my area. Fed up with them & their no concern for the health and well being of my family. I stated again, that they were supposed to send an emergency delivery within 24 hrs, and said we must be present. It has been 5 days still without delivery. If we stayed there we would have died. It has been hitting below 30 degrees every day. They said they could not give an estimate of when we would receive our delivery, but should be within 24 hrs. I couldn't stand being lied to again, so insisted on speaking with a manager/supervisor. They then transferred me to a call center to someone who barely spoke English. She said they would have to put me on hold for the information to load on her end about my issue. I was on hold without any contact for over 1 hr. My husband called Amerigas from his cell phone, since I was on hold for over 40 minutes. He asked to speak with a supervisor after he retold our issue, she then replies with there are no supervisors available and to wait for a call back within 24 hrs. If we do not hear from them or receive a delivery to call them back and request to speak with a supervisor. We are just going in circles at this point and cannot get any confirmed information. Just arrived home Monday 12/19/22 still no propane, my thermostat says inside my home is 33 degrees. I would not recommend Amerigas to anyone. Horrible customer service.

This company got me going when the seller of our house left us with an empty tank. They were able…read moreto squeeze us in the get the new tank out here and filled up in a timely manner. Customer service has always been polite, kind, understanding, and immensely helpful. Delivery guy is great, initial setup guy was great. Everyone was great and so helpful with my first rodeo on propane. It's been just about 1 year and I'm extremely satisfied with the service.

dont use this company.i had a contract to supply propane, did not honor contract or call when we…read moreordered gas. when i called them because of no show; oh the gas is 3x the cost. i orderd 3000 gals.