Service Now of DeKalb were called to clean a dryer vent that was plugged. Jason W arrived right on time and proceeded to diagnose the issue and very efficiently totally cleaned and cleared the vent system to like new condition. Highly recommend Service Now. read more

Fast service, arrived when schedule, very professional, courteous, tried options before suggesting a solution, would highly recommend!

I had a persistent basement drain backup that I couldn't resolve on my own. Nate from Services Now Home Services came out while I was at work and took care of everything. He was professional and friendly with my family, explaining his process clearly and sharing what he found. He also taught me about common plumbing issues in older homes like mine and gave me great tips for preventative maintenance to help avoid future problems or at least delay them as long as possible. After talking to Nate after he fixed the problem, it was obvious that he stands by his work. I really appreciate that kind of confidence and pride in craftsmanship. This is exactly the experience I hoped for when hiring a professional to fix an issue in my home. If I ever have any plumbing needs at my house again, I'll absolutely call Services Now Home Services. Thanks again, Nate! read more

I called Service Now after shower faucet broke and I couldn't turn the water off which forced me to turn the water off to the house. Ryan came out and was very professional and friendly. He was in and out in 90 minutes, which included leaving to get the part. Great service, would highly recommend. read more

Ryan came to test our water. We have well water and a couple filters. He said that the water tested good and a new filtration system was not needed. I really appreciate his honesty. I will not hesitate to refer them. Thank you. read more

Everything I expected and more! We had Service Now for our last inspection and were pleased then too! Anthony and Toby came in did their process, explained their findings and moved on! They had an opportunity to arrive early and asked before they came through a main office call! Janiel(my spelling I know is off) She was pleasant, professional and respectful in her ask of arrival change. From my initial call I was advised of the person coming to the change on the day of appointment. I'll continue to rely on Service Now with that type of customer service! read more

Ian & Deshaun were very nice and friendly. Work was done e quick, also came out fast.

I scheduled an appointment through their website for 8am to 10am this morning to deal with a clogged drain. When I called this morning to get a better sense of their timing, I was told nobody was available today. The person I talked to apologized, but said there was nothing she could do about their scheduling system. She made it sound like this is an ongoing problem. read more

I've been using Service Now for over a decade with no issues. The technicians who visit my home are friendly, well trained and innovative when it comes to solutions. read more

Ethan and Anthony are the last service representatives to come out. But whoever comes out to service my furnace, air conditioner, sump pump, or water softener, have been really great. They are all professional, friendly, and answer any questions you may have. I have never had any complaints about the jobs they have done and everything afterwards is working great. They go above and beyond what is expected. I would always recommend them. Thank you Service Now. read more

Ethan came out to service the heater today. He was very professional and informative. I really appreciate their great service. It is so very nice and rare to find so many nice people in a company. I highly recommend Ethan and the team. read more

Anthony from Service Now came out today to perform yearly furnace maintenance and give me an estimate on furnace ductwork. He was on time, performed the maintenance in a timely manner, and answered all my questions about the ductwork job. I've used Service Now for several years and have always had a service contract with them. I have never been disappointed in their service or cost. read more

We, recently, called on Service Now once again. As always, they were prompt, courteous, professional, and extremely polite. Shane arrived early one chilly morning to add railings to our existing porch. He was his usual pleasant, hard working, self, in spite of the nasty weather. We are delighted with the outcome from Service Now once again. Thanks Shane! Vince was here a few weeks ago for a plumbing situation that we had. He arrived on time and fixed the standing water in our bathroom sink. Vince is a delightful man who efficiently gets the job done. We no longer have standing water in our bathroom sink thanks to Vince's efforts. We have a roof situation that needs to be fixed, so we will be calling on our favorite "fix-it" crew, Service Now. read more

I have used Service Now several times for all types of service. Everyone that I have encountered has been a professional and they have done an absolute perfect job. Be it my evac pump or my hot water heater. I would definitely say this is the team you want to call whether it is an emergency or just need to be proactive. read more

Our AC was not cooling the house like it needed to, I originally called another company who determined that we needed a recharge on the coolent, but it's banned and would cost a lot of money to replace; would be better off replacing it. They gave me a quote, but couldn't get it in until the end of July! Just to be sure I called ServiceNow. They came out and gave me an assessment and I ended up doing a package deal for a new AC and Furnace. The products they use come with a great warranty and the business themselves has a great warranty. They got it I. the following week and moved it up before another heat wave! Everyone I dealt with was great! So thankful we found this company! read more

I have called and used this plumbing service before. I am a Plumbers Daughter, Sister, Grandaughter and Niece. My Grandfather started the Plumbers Union! Call them. They can fix anything in your home. They do rodouts. EXCELLENT SERVICE! TRUST ME. CALL THEM. read more

I have used this company for many years now. They are great! When you call (24 hours a day) they come over fast. Always explain everything in detail. Offer solutions if you can't afford service that you need. Try to get you a good deal on all work. Have a discount club you can join which saves you hundreds of dollars on service repairs and parts. Installed a new high efficiency furnace (90 - 95%) at a very reasonable price for me. Just can't say enough good things about them. I see other comments about charging too much or finding more problems that need to be fixed. All I can say is that is their job. They don't want you to keep having problems. They want it fixed right. And yes, old furnaces do leak carbon dioxide. They probably saved your life. read more

we have "joined" service now, that is, we pay a fee to them, and get discounts on services when we need them, which has worked out well for us. We have used a variety of their services, including electrician and plumbing, they are responsive, which was important when we had a gas leak. And the service has been pleasant, nice folks. And just found out that they can service our generac generator, are an authorized service provider, which adds a level of security to our system. We are old folks and so the simplicity of having one campany that does it all is comforting. read more

I've been using Service Now for years. They have always taken care of my HVAC and Pluming needs quickly and at a fair price. I've never had them suggest anything that I wouldn't expect from other trade services. I like to have people I can call if I need help and Service Now has been there and helped. Glad to work with them, and look forward to their continued help. read more

Used to be one hour heating and cooling - they come to your house to "inspect" your furnace and then tell you it's leaking carbon monoxide and "disable" it for your safety- then tell you how they have specials going for new furnaces leaving you without heat - i wish I would have caught on sooner before I feel for it - would have had them charged criminally read more

Very happy with complete HVAC replacement, Chris Carpenter stopped by my house in a matter of minutes to discuss replacement and went thru several options and within a week installed system and am completely satisfied with everything! Super friendly and no pressure approach when making a choice of options. Thanks so much Chris and for the great job! Very satisfied and would highly recommend Home Services Now to anyone looking for a straight forward and honest no pressure answer to whatever you need. read more