I was here to renew my license and health card just cause it was the nearest location the earliest…read moreappointment for me. I don't actually need an appointment. It was right after an holiday (day after new years) and there were very few people a head of me. I got everything done pretty quick and left when my actual appointment just started. I was called up about 5min in-between signing in and the start of my appointment.

What a frustrating experience! We've been to this location 3 times now for the same issue. We made…read morean appointment each time which meant taking time off work. Each time we had a different agent and each time we were told a different story about what paperwork was needed to put my name as a co-owner of a leased car we decided to buy. the agent wasn't rude: she just didn't care. She neither apologized nor acknowledged the inconvenience of our experience. Saying "sorry for the inconvenience " didn't cross her mind. It was clear that she wasn't very experienced. That's fine; no one's born to a job. She then asked her coworker some questions . What bothered us is that she asked these questions in another language. She had my passport, drivers license, and other private information in front of her and she's speaking another language which we didn't understand. Don't mind her asking questions to do a better job; however, speaking in a different language while you have private information in front of you from a client is disrespectful. It's rude. Even worse: no transparency. English is not my first language, but in 30 years of dealing with clients in the public and private sectors, I've never seen this happen. ( If we were guests in a non-speaking English or French country we would understand. This was not the case. ) Poor job training, lack of common sense, inconsistent and incomplete information and disinterest in our situation was evident. A bit of empathy and willingness to help would have gone a long way. Rename this location "Lack of Service, Ontario"

Service should be improved especially the employees who are dealing with people. Need good customer…read moreservice seminar.

I had a very frustrating and unprofessional experience at this branch while trying to apply for a…read morehealth card. I presented valid documentation showing my legal status in Canada (a PGWP application that allows me to work and remain in Canada while waiting for the actual permit), which is accepted by IRCC, my employer, and other ServiceOntario locations (as I later confirmed). But it was not good enough for the staff here. The employee "assisting" me insisted that I had to go to a different "headquarters" location in order for my documents to be valid for this application. Their manner was unnecessarily aggressive and dismissive, especially considering I was simply trying to access a health card. I went to a different ServiceOntario location the same day (not the 'headquarters' one). Staff reviewed the exact same documents and processed my OHIP application without any issues or questioning. After reading other reviews (on Google, not here), it appears that misinformation is REPEATEDLY being given at this location. This causes people to lose time, money, and access to essential services due to staff not being properly trained about their services and basic human decency. I would strongly suggest avoiding this branch and going to another ServiceOntario location where staff are knowledgeable and actually willing to help.

This place is always so friendly and willing to help out as much as possible. Joanne is who I…read moreworked with today among many other others and she has always been wonderful.

I could not help but frown when I walked into Service Ontario…read more... There were at least 6 people in front of me........and I hate waiting in line........ the exception maybe for food....and the food better be excellent!! This location allows me to renew Health Card, Driver Licences, Vehicle Registrations.. I still remembered that time that I have to go to a Ministry of Health office in order to renew my Health Card!! To my surprise, the line was moving really fast!! The staffs at the counters are so efficient in handling all the transactions and I had everything done in 15 minute or so!!

I had a great experience at this location. Naseem was so helpful with renewing my license and…read morehealth card, which happened very quickly. I arrived at 8:20 when they opened at 8:30am, so there were a few people in line before me, but they were all quick and efficient. Thanks for making this an easy errand :)

Came in without an appointment to get a parking tag. The receptionist addressed my problen with a…read moresmile and took care if my problen in less than 10 minutes.. Bravo for the great service

I went to the Niagaat Falls DMV to renew my license last week and had the best DMV experience I've…read moreever had. That says a lot. I worked with Trish behind the counter to renew my license, which required the dreaded new picture, but she was so friendly and made sure I had a picture that I was happy with. She was quick and efficient while remaining patient and kind. While I was there, her manager Diane came out to say hello and to ensure I was having a good experience. The process was easier than I could've imagined. I was prepared to spend all day there. Diane and Trish went above and beyond and I will be going to this specific DMV going forward due to these two alone.

I never got a notice to renew my license a month before. I go there to renew my license but They…read moretake their lunch break 10 minutes before they actually go to lunch. They told me to go online to renew on their website but i saw no such thing.

I've heard to be prepared to wait an hour and to queue for a long time.. honestly I went in the…read moreevening between 4-5pm and was seen to in 10 minutes. I don't think I feel sat down for a whole 2 minutes before i was called .. the man who dealt with me was lovely, friendly and very helpful, and swift with the service without feeling rushed.. this branch is great to come to!

2nd time been there, my experience is the worse, this i a veru cultural place, if you are not east…read moreIndian help is limited, they threat you disresfectful and very demeaning. Left went to the Wexford located, subperb customer service and very diverse.

I haven't had their service yet, standing in line…read more This place has a negative aura here. Everyone seems miserable and sick. Everyone is complaining and I feel trapped like from the movie Get Out. SOS And there's various smells.

A lot of the people who work here are the worst and apparently don't know what they're doing. Even…read morethe manager. I went in to renew plates and after standing in line for 10 minutes and as the place was about to officially close (but everyone in line would be served) realized I didn't have the insurance information written on the form. I asked one of the employees standing near the door (& doing nothing else) to go to the car in the parking lot and get the info. She said because it was 5pm right then they were officially closed and no in and out. She said I had to call a friend to come to my car and get the info out for me and pass it in through the door...seriously. I spoke to the supervisor and explained the situation hoping to get some human rational thought and compassion but was told the same thing. My friend got there 10 minutes later and passed me the insurance info...there was no one left in line (yes, I would have already been done had they let me get the info out of the car myself) so I walked up to the counter and was told I didn't even need the insurance information since it was all in the computer!!! Not only are they inhuman, unreasonable jerks in this place they are incompetent ones. There was literally no need for my buddy to be dragged out to the parking lot to begin with! I would think the supervisor of a place like this would know such details...guess not. Our government employees at work for us, I guess.

The "teller" was helpful, but we were less then impressed when we got here and realized we filled…read moreout the wrong form (at home so we could be prepared!) for our vehicle registration (transferring from another state) AND the wrong form for changing our address (to get a new license reflecting our current address, not just a sticker). The website doesn't clearly specify which forms need to be filled out for which circumstances, if you bought a car out of state and need to renew your registration, but you're actually registering for the first time in NYS. For example the DTF-803 versus the DTF-804 form. The "address change" form, MV-232 found online should suffice for changing your address, but they insist when you get here that you fill out the "Application for Enhanced or Real ID...." form, MV-44EDL, which is the form you fill out if you're getting a NYS license or ID for the very first time. The only correct form we filled out in advance was the Vehicle Registration Title Application, MV-82. It was a Friday morning (11am) and pretty busy. Almost all seats were filled, but the process went pretty quickly. Less then 2 hours. I wish we could make appointments online like other counties and states offer! Overall, it was DEF quicker then a CA DMV!

I visited this branch to renew my Health Card (OHIP). After waiting in line for an hour and a half…read more(since online appointments were fully booked two weeks in advance), the clerk reviewed my documents, consulted with her supervisor, and informed me that they couldn't resolve my issue. Instead, they directed me to the Ministry of Health, where appointments are only available by prior booking. However, I didn't trust their response and decided to visit another Service Ontario branch. As i expected, my issue was resolved within 10 minutes, and my OHIP was successfully renewed. Conclusion: The staff at this branch are slow and lack the professional

Long wait times, nowhere to sit in Staples, and no consideration for people waiting as to letting…read moreus know approximate wait time. Labs can do this on a screen, why not Service Ontario. It's like they have no respect for our time. This is incredibly disgusting. Shame on the provincial government.