What a frustrating experience! We've been to this location 3 times now for the same issue. We made…read morean appointment each time which meant taking time off work. Each time we had a different agent and each time we were told a different story about what paperwork was needed to put my name as a co-owner of a leased car we decided to buy. the agent wasn't rude: she just didn't care. She neither apologized nor acknowledged the inconvenience of our experience. Saying "sorry for the inconvenience " didn't cross her mind. It was clear that she wasn't very experienced. That's fine; no one's born to a job. She then asked her coworker some questions . What bothered us is that she asked these questions in another language. She had my passport, drivers license, and other private information in front of her and she's speaking another language which we didn't understand. Don't mind her asking questions to do a better job; however, speaking in a different language while you have private information in front of you from a client is disrespectful. It's rude. Even worse: no transparency. English is not my first language, but in 30 years of dealing with clients in the public and private sectors, I've never seen this happen. ( If we were guests in a non-speaking English or French country we would understand. This was not the case. ) Poor job training, lack of common sense, inconsistent and incomplete information and disinterest in our situation was evident. A bit of empathy and willingness to help would have gone a long way. Rename this location "Lack of Service, Ontario"

I am third in line. Took me less than 10 minutes to renew both my Drivers License and Health Card…read more I have a friendly pleasant lady helping me. Very efficient.

I had a great experience at this location. Naseem was so helpful with renewing my license and…read morehealth card, which happened very quickly. I arrived at 8:20 when they opened at 8:30am, so there were a few people in line before me, but they were all quick and efficient. Thanks for making this an easy errand :)

Came in without an appointment to get a parking tag. The receptionist addressed my problen with a…read moresmile and took care if my problen in less than 10 minutes.. Bravo for the great service

I haven't had their service yet, standing in line…read more This place has a negative aura here. Everyone seems miserable and sick. Everyone is complaining and I feel trapped like from the movie Get Out. SOS And there's various smells.

A lot of the people who work here are the worst and apparently don't know what they're doing. Even…read morethe manager. I went in to renew plates and after standing in line for 10 minutes and as the place was about to officially close (but everyone in line would be served) realized I didn't have the insurance information written on the form. I asked one of the employees standing near the door (& doing nothing else) to go to the car in the parking lot and get the info. She said because it was 5pm right then they were officially closed and no in and out. She said I had to call a friend to come to my car and get the info out for me and pass it in through the door...seriously. I spoke to the supervisor and explained the situation hoping to get some human rational thought and compassion but was told the same thing. My friend got there 10 minutes later and passed me the insurance info...there was no one left in line (yes, I would have already been done had they let me get the info out of the car myself) so I walked up to the counter and was told I didn't even need the insurance information since it was all in the computer!!! Not only are they inhuman, unreasonable jerks in this place they are incompetent ones. There was literally no need for my buddy to be dragged out to the parking lot to begin with! I would think the supervisor of a place like this would know such details...guess not. Our government employees at work for us, I guess.

Operator-06 She…read moreprovides very efficient service, with very good communication skill. She approaches each problem with clear cut solution- driven options She makes this location, my location of choice. She an asset to this location.

I had the worst experience. employee was so rude and when I called for the manager they lied to…read morethat there is no manage.

Service should be improved especially the employees who are dealing with people. Need good customer…read moreservice seminar.

I had a very frustrating and unprofessional experience at this branch while trying to apply for a…read morehealth card. I presented valid documentation showing my legal status in Canada (a PGWP application that allows me to work and remain in Canada while waiting for the actual permit), which is accepted by IRCC, my employer, and other ServiceOntario locations (as I later confirmed). But it was not good enough for the staff here. The employee "assisting" me insisted that I had to go to a different "headquarters" location in order for my documents to be valid for this application. Their manner was unnecessarily aggressive and dismissive, especially considering I was simply trying to access a health card. I went to a different ServiceOntario location the same day (not the 'headquarters' one). Staff reviewed the exact same documents and processed my OHIP application without any issues or questioning. After reading other reviews (on Google, not here), it appears that misinformation is REPEATEDLY being given at this location. This causes people to lose time, money, and access to essential services due to staff not being properly trained about their services and basic human decency. I would strongly suggest avoiding this branch and going to another ServiceOntario location where staff are knowledgeable and actually willing to help.

This place is always so friendly and willing to help out as much as possible. Joanne is who I…read moreworked with today among many other others and she has always been wonderful.

I could not help but frown when I walked into Service Ontario…read more... There were at least 6 people in front of me........and I hate waiting in line........ the exception maybe for food....and the food better be excellent!! This location allows me to renew Health Card, Driver Licences, Vehicle Registrations.. I still remembered that time that I have to go to a Ministry of Health office in order to renew my Health Card!! To my surprise, the line was moving really fast!! The staffs at the counters are so efficient in handling all the transactions and I had everything done in 15 minute or so!!

Stopped an hour before closing and wasn't allowed in the building. I only wanted to speak to…read moresomeone about getting the proper forms and ensuring I had what I needed to get a vehicle registered. I was just looking to get the paperwork and take it home so it's filled out for when I come back but they wouldn't even let me do that... I guess they were closed before the time listed online.

Everything waited about half hour with appt not to bad had all my dats and form filled out…read morecorrectly needed duplicate registration only 3 dollars really have to have appt or you'll wait forever

Well, if you have any limitations in finger dexterity, as I do, trying to register on my phone…read morescreen is a nightmare. I wanted to go at 10:30 to Eastern Hills location in Williamsville, NY, but couldn't select Tuesday the 24th at 10:30, as it kept including part of the next day. Tried for 30 minutes...5 times. I couldnt even expand the page and select that time...

Easy to find inside the (now defunct) Eastern Hills Mall. Find it near the old Sears side. Parking…read moreis plenty. I only waited a few minutes to renew my drivers license. Quick and efficient service. Nice surprise as I didn't expect that from the ill-reputed DMV.

My boyfriend's experience: He went late and begged this one…read morewoman Kisha to get him in (he came right before close). Kisha allowed him to get his motorcycle plates she was super understanding and kind!

My experience with a couple of the women at this office was dreadful. Nasty!!! The one lady with…read morered hair literally threw a number at me without saying a word. I did have a much better experience with a guy who worked there. I don't understand how they can get away with treating people like this. Where is the supervision?