I've been here several times and it's never very often as visits can be years apart depending on my…read moreneeds are but mostly it would be for a drivers license renewal that requires a photo. My most recent visit was because I had received notification that I finally required a change over for my old health card (yes, the red and white one that never expired) to the new green photo ID health cards. While it can be considered an inconvenience to have to constantly renew your new health card every 5 years at least it's in sync with the expiry of your drivers license so when you do have to return to one of these Service Ontario offices you can kill 2 birds so to speak. While I enjoyed having a "forever" health card I understand why the province wants to get rid of the old cards. They never expire and you cannot tell who is really using them since there's no photo. Having a photo ID card for OHIP makes sense since it will help prevent abuse of our system in which we all pay to help fund. This office is fast, there was 7 people in front of me not including those already being helped at the counters and I was in and out of the office in just over 10 minutes which included my time at the counter. I've always noticed this office is fast and really not as busy as some of the other Service Ontario offices I've been to in Etobicoke which is why I always use this Burlington office. Plate stickers you can get through the mail now since the Ontario kiosks have been removed years ago. This particular office in Burlington is fast, convenient and efficient. I've never waited more than 20 minutes in all the times I've gone.

I went to the Niagaat Falls DMV to renew my license last week and had the best DMV experience I've…read moreever had. That says a lot. I worked with Trish behind the counter to renew my license, which required the dreaded new picture, but she was so friendly and made sure I had a picture that I was happy with. She was quick and efficient while remaining patient and kind. While I was there, her manager Diane came out to say hello and to ensure I was having a good experience. The process was easier than I could've imagined. I was prepared to spend all day there. Diane and Trish went above and beyond and I will be going to this specific DMV going forward due to these two alone.

I never got a notice to renew my license a month before. I go there to renew my license but They…read moretake their lunch break 10 minutes before they actually go to lunch. They told me to go online to renew on their website but i saw no such thing.

I came to this Service Canada for a passport renewal. I made an appointment ahead of time online,…read morealmost two months in advance. Even then, it was really hard to find the perfect time slot so definitely check often and early if you want to make an appointment. There was a lot of signage on the outside of this location. One of the signs instructed those with an appointment to skip any line and go directly to the welcome desk. I read this twice before heading in. There was a line of about 8 parties of folks waiting to be seen on one side of the stanchions. It was mortifying to be the one person on the other side walking right past the line. I actually walked back outside to check the sign again before doing so. I'm really glad I followed the instructions though because once the Service Canada member was done assisting the current guest, they immediately asked me if I had an appointment to ease my insecurities. At check-in, I confirmed the details of my appointment. I was then sent to the waiting area where I was told I'd hear my name called. There isn't a speaker or number system there so you really have to listen since the reps are behind plexiglass. I only waited 10 minutes past my allotted appointment time to be seen. The rep that helped me was friendly and polite. Pretty day and night from some horror stories I had at DMVs in the US!

great service, great staff on Tuesday Dec 10 , 2024 arrived…read moreat 8am at service Canada in Oakville 8.30 0ffice opened, i was the first one to enter after i register in 3 minutes i was called by my name by Mrs, BEULAH she took my paper of course after warm welcome and smile 8.45 i was out in my car she is great lady she deserve 5 star service, i am here to say thank you to her and every one in the center which i believe they doing there best to make the life easy .... GOD BLESS YOU BEULAH Hamza

I've visited my share of ServiceOntario locations, and this one is by far my favorite go‑to. The…read morestaff are highly experienced and have been here for as long as I can remember. The office space is small, and they only allow three or four people in at a time, so there are often lineups outside--when one person leaves, the next one goes in. I like that the location is easily accessible right off Highway 20, with plenty of parking. Saluti

I haven't had their service yet, standing in line…read more This place has a negative aura here. Everyone seems miserable and sick. Everyone is complaining and I feel trapped like from the movie Get Out. SOS And there's various smells.

A lot of the people who work here are the worst and apparently don't know what they're doing. Even…read morethe manager. I went in to renew plates and after standing in line for 10 minutes and as the place was about to officially close (but everyone in line would be served) realized I didn't have the insurance information written on the form. I asked one of the employees standing near the door (& doing nothing else) to go to the car in the parking lot and get the info. She said because it was 5pm right then they were officially closed and no in and out. She said I had to call a friend to come to my car and get the info out for me and pass it in through the door...seriously. I spoke to the supervisor and explained the situation hoping to get some human rational thought and compassion but was told the same thing. My friend got there 10 minutes later and passed me the insurance info...there was no one left in line (yes, I would have already been done had they let me get the info out of the car myself) so I walked up to the counter and was told I didn't even need the insurance information since it was all in the computer!!! Not only are they inhuman, unreasonable jerks in this place they are incompetent ones. There was literally no need for my buddy to be dragged out to the parking lot to begin with! I would think the supervisor of a place like this would know such details...guess not. Our government employees at work for us, I guess.

I've heard to be prepared to wait an hour and to queue for a long time.. honestly I went in the…read moreevening between 4-5pm and was seen to in 10 minutes. I don't think I feel sat down for a whole 2 minutes before i was called .. the man who dealt with me was lovely, friendly and very helpful, and swift with the service without feeling rushed.. this branch is great to come to!

2nd time been there, my experience is the worse, this i a veru cultural place, if you are not east…read moreIndian help is limited, they threat you disresfectful and very demeaning. Left went to the Wexford located, subperb customer service and very diverse.

I had a great experience at this location. Naseem was so helpful with renewing my license and…read morehealth card, which happened very quickly. I arrived at 8:20 when they opened at 8:30am, so there were a few people in line before me, but they were all quick and efficient. Thanks for making this an easy errand :)

Came in without an appointment to get a parking tag. The receptionist addressed my problen with a…read moresmile and took care if my problen in less than 10 minutes.. Bravo for the great service

I visited this branch to renew my Health Card (OHIP). After waiting in line for an hour and a half…read more(since online appointments were fully booked two weeks in advance), the clerk reviewed my documents, consulted with her supervisor, and informed me that they couldn't resolve my issue. Instead, they directed me to the Ministry of Health, where appointments are only available by prior booking. However, I didn't trust their response and decided to visit another Service Ontario branch. As i expected, my issue was resolved within 10 minutes, and my OHIP was successfully renewed. Conclusion: The staff at this branch are slow and lack the professional

Long wait times, nowhere to sit in Staples, and no consideration for people waiting as to letting…read moreus know approximate wait time. Labs can do this on a screen, why not Service Ontario. It's like they have no respect for our time. This is incredibly disgusting. Shame on the provincial government.

Here I would like to express my special thanks to the receptionist and the Service Ontario employee…read moreat the College Branch. Today, Tuesday, July 21, at 10 am, I went to renew my health card and was met with a very excellent and helpful receptionist and Service Canada employee, Ms. Edith, who was very understanding and kind in handling my entire situation as a person with a disability. I am truly grateful to all the staff at Service Ontario, especially the excellent receptionist and employee, Ms. Edith.

I've come to this location for at least 15 years. I've renewed driver's licenses, health cards,…read morevehicle permits, etc. The agents are always courteous. Prior to the pandemic, wait times were 1 to 1.5 hours. There was an online chart giving typical wait times throughout the week. Very useful. During pandemic times, most common services require an appointment but a few don't have appointments. When you arrive, there is a pre-screening person at the front. Because of appointments, there are far fewer people in the waiting area. You still get a ticket to wait but wait times are now 5 to 15 mins only! The waiting seats have signs to block off seats to ensure physical distancing. There are screens showing the called ticket numbers showing you which agent booth to go to. There are 43 booths. Certain booths are assigned certain functions. They accept debit and credit cards for payment. There is no free WiFi but part of the waiting area has access to the free TD Bank WiFi. Mobile internet is also available even though the office is in the basement. There are no customer washrooms but you can use the mall washrooms.