Operator 8 should not be working in customer service at all…read more Yesterday morning (January 2nd, 2025), between the times of 11:50am and 12:30pm my 10 year old daughter and I arrived at this office. We patiently waited as we were number 31 and arrived when the cue was at number 8. Things were moving along well and there seemed to be an upbeat and swift flow amongst the many staff working. Looked like a good rapport within the staff and the manager. As soon as 31 was called, we stood up immediately and then the number switched to 32 just as we stood up. We were confused. We walked towards two operators beside eachother saying we were 31 to be met with Operator 8 rudely communicating with an angry tone at my child and I saying, "I called 31!". We froze and were confused. I replied "I didn't hear anyone call 31, but we're 31." She proceeded to reply in anger and annoyance "Ok, but I called 31!". Wow. We stepped to her desk, my daughter kindly said to her she would like to renew her health card. This women looked annoyed at my child, ignored her, looked at me with further annoyance, then pointed her finger at me and my child and said, "I will not be speaking to her, I will be speaking to you as you're the parent." She then cut me off before I could talk and further chastised me that my daughter's card expired over a year ago. I told her one of my main reason ( not all as I could barely get a word in) as the offices hours conflict with mine, and I'm off this week. Her angry tone escalated from there as though I was a bad parent for waiting this long to renew. I have valid reasons I shouldn't have had to justify to this terribly rude women. At this point I put my hands up and asked why she was being so rude to us. She then raised her voice even more from the heightened volume it already was, drawing attention from the entire office of staff and customers waiting, to then accuse me of having been aggressive to her when I initially stepped to her desk. The manager stepped in, acted consolingly to this operator, not analyzing the entirety of the situation deeming me the problem. She took over and clearly saw I wasn't rude or aggressive at all. She swiftly got our transaction going, however, Operator 8 then stepped back, leaned against a filing cabinet and just stared right at me constantly with a hateful expression. I looked up at her perplexed and asked why she was staring at me this way? She rolled her eyes and the manager assisting us told her to go have her lunch. I asked this manager how someone like that gets a job at a place like this? Her response: "She's actually my best employee." How? From what I observed yesterday, if that's so, that's concerning my tax dollars are hiring people like this. I proceeded to say, we did absolutely nothing, this manager rebutted back "Well, we have cameras and I'll see from there" as though it was a threat towards our behaviour. We were not rude or aggressive at all, but on the defensive immediately upon arriving to her desk due to what we were met with. We are Canadian Citizens, born and raised in this country. I have been working and paying taxes for 32 years, with zero criminal charges, and just a plain old kind and respectful human being with basic human rights. Yesterday my child and I were treated as though we were trash and unlawful citizens. No one needs to be treated like this. I've been in customer service for 3 decades. I understand stressful environments. But the analytical observation and just plain consideration, decency and respect were at its lowest yesterday with this employee. With an end result of increased anxiety and negativity for all involved. My 10 year old stated as we left, "That lady was so mean and we didn't even do anything!" Thank you to this service for making my child and I at the start of our day and year feel like felons, when we're actually quite the opposite simply because an employee has no respectful customer service skills and defaults at her own trauma projections at innocent people.

Just would like to say that this was the best service ontario i've been to. There was no line,…read moreKerry was a huge help and she was very knowledgeable when helping me. Definitely worth the drive and will be coming here for my services from now on.

Operator-06 She…read moreprovides very efficient service, with very good communication skill. She approaches each problem with clear cut solution- driven options She makes this location, my location of choice. She an asset to this location.

I had the worst experience. employee was so rude and when I called for the manager they lied to…read morethat there is no manage.

First visit here to do ownership change and get new plates. When i walked in there were so many…read morepeople waiting that I thought I'd be there for hours. Much to my surprise, the counter staff were so good that the crowd was looked after very quickly! Be sure and take a ticket and before you know it your number will be called. Total time was probably 15 minutes!! Very efficient and knowledgable staff!

Venue 3/5 McCowan…read moreexit on 401, free parking in plaza. Long lineup as always for walk-in on Saturday and the lineup is outside so check weather accordingly. Typical time for wait is around 1-1.5h for walkin. They have a cutoff before they close the building. Service 4/5 The staff are pretty fast though which was appreciated when they were going through the queue. I had a question regarding license plate Transfers and the lady was able to help me and provide me with the correct documents to transfer the plate.

I haven't had their service yet, standing in line…read more This place has a negative aura here. Everyone seems miserable and sick. Everyone is complaining and I feel trapped like from the movie Get Out. SOS And there's various smells.

A lot of the people who work here are the worst and apparently don't know what they're doing. Even…read morethe manager. I went in to renew plates and after standing in line for 10 minutes and as the place was about to officially close (but everyone in line would be served) realized I didn't have the insurance information written on the form. I asked one of the employees standing near the door (& doing nothing else) to go to the car in the parking lot and get the info. She said because it was 5pm right then they were officially closed and no in and out. She said I had to call a friend to come to my car and get the info out for me and pass it in through the door...seriously. I spoke to the supervisor and explained the situation hoping to get some human rational thought and compassion but was told the same thing. My friend got there 10 minutes later and passed me the insurance info...there was no one left in line (yes, I would have already been done had they let me get the info out of the car myself) so I walked up to the counter and was told I didn't even need the insurance information since it was all in the computer!!! Not only are they inhuman, unreasonable jerks in this place they are incompetent ones. There was literally no need for my buddy to be dragged out to the parking lot to begin with! I would think the supervisor of a place like this would know such details...guess not. Our government employees at work for us, I guess.

Service should be improved especially the employees who are dealing with people. Need good customer…read moreservice seminar.

I had a very frustrating and unprofessional experience at this branch while trying to apply for a…read morehealth card. I presented valid documentation showing my legal status in Canada (a PGWP application that allows me to work and remain in Canada while waiting for the actual permit), which is accepted by IRCC, my employer, and other ServiceOntario locations (as I later confirmed). But it was not good enough for the staff here. The employee "assisting" me insisted that I had to go to a different "headquarters" location in order for my documents to be valid for this application. Their manner was unnecessarily aggressive and dismissive, especially considering I was simply trying to access a health card. I went to a different ServiceOntario location the same day (not the 'headquarters' one). Staff reviewed the exact same documents and processed my OHIP application without any issues or questioning. After reading other reviews (on Google, not here), it appears that misinformation is REPEATEDLY being given at this location. This causes people to lose time, money, and access to essential services due to staff not being properly trained about their services and basic human decency. I would strongly suggest avoiding this branch and going to another ServiceOntario location where staff are knowledgeable and actually willing to help.

This place is always so friendly and willing to help out as much as possible. Joanne is who I…read moreworked with today among many other others and she has always been wonderful.

I could not help but frown when I walked into Service Ontario…read more... There were at least 6 people in front of me........and I hate waiting in line........ the exception maybe for food....and the food better be excellent!! This location allows me to renew Health Card, Driver Licences, Vehicle Registrations.. I still remembered that time that I have to go to a Ministry of Health office in order to renew my Health Card!! To my surprise, the line was moving really fast!! The staffs at the counters are so efficient in handling all the transactions and I had everything done in 15 minute or so!!

I visited this branch to renew my Health Card (OHIP). After waiting in line for an hour and a half…read more(since online appointments were fully booked two weeks in advance), the clerk reviewed my documents, consulted with her supervisor, and informed me that they couldn't resolve my issue. Instead, they directed me to the Ministry of Health, where appointments are only available by prior booking. However, I didn't trust their response and decided to visit another Service Ontario branch. As i expected, my issue was resolved within 10 minutes, and my OHIP was successfully renewed. Conclusion: The staff at this branch are slow and lack the professional

Long wait times, nowhere to sit in Staples, and no consideration for people waiting as to letting…read moreus know approximate wait time. Labs can do this on a screen, why not Service Ontario. It's like they have no respect for our time. This is incredibly disgusting. Shame on the provincial government.

Got here at 9:35. Was second in line for my service (drivers license and ohip renewal). Super quick…read moreand efficient. Had to sign a new signature and they took a photo. In and out in 15 minutes.

Best Service Ontario I have ever been to. I walked over on a Wednesday around 10am. I was taken…read moreright away and had my drivers license and health card renewed in about 5 mins. Thank you for the hard work and great service, 33 Victoria Ave!

I've heard to be prepared to wait an hour and to queue for a long time.. honestly I went in the…read moreevening between 4-5pm and was seen to in 10 minutes. I don't think I feel sat down for a whole 2 minutes before i was called .. the man who dealt with me was lovely, friendly and very helpful, and swift with the service without feeling rushed.. this branch is great to come to!

2nd time been there, my experience is the worse, this i a veru cultural place, if you are not east…read moreIndian help is limited, they threat you disresfectful and very demeaning. Left went to the Wexford located, subperb customer service and very diverse.