Jason came right out to fix my central air conditioner...did I mention it was Sunday...and super…read moreHOT outside? He and Al stuck with it until they were sure it was fixed right and putting out blessed cool air. Thank you both so very much! I'm keeping your number for sure! Trudy L

I'm new to Rockford and bought a 10-year-old condo. I've been adding to my list of local…read morecontractors to do work and found Jason at Ideal Temp Control & Plumbing. Through a Yelp chat we arranged a time to do a fall clean and check of my 10-year-old furnace. He outlined what the service entailed and it was quite comprehensive compared to other services I used in my previous home. Prompt on our appointment. I enjoyed that through the service call he had no issue discussing what he was doing and any concerns I had with my system. We identified a couple of things that may have been out of calibration for years before I ever bought this place. He dialed them back in and it may save me money! Jason is a new businessman who has invested in his education for this industry and invested in the proper tools to get the job done right. I'm confident my furnace is in tip top shape and ready for winter. I suggest he can do the same for you.

We had a whole house Tankless HW unit removed and a new one installed. The Service Technician…read moreBradley was professional and friendly, and kept us informed as to the status of the job. We called 8 or 9 plumbers, but the job was too big for them or they just didn't want the job. We were referred to Total Plumbing by a plumber and we are happy we followed up with them. They were out in a day and we once again have hot water. We will highly recommend them to everyone we know, A BIG THANK YOU TO BRADLEY AND Total Plumbing and Heating!

Top quality work and fast. I would not call anyone else. I had called them because the heat would…read morenot come on at my daughter's house. I was worried about my grandkids when they came home from school. This house has a boiler system and most don't know how to work on them. It was fixed before they got home! Excellent! We were so relieved. Thank you so much.

I needed a plumber to repair /replace my spigot (which I unsuccessfully tried to fix)…read more Not having a "go to" plumber, I went onto Google to search for people. Tactical plumbing had a lot of positive reviews and that is always a good sign! I called and Aaron picked up, he was friendly, communicative and professional. He told me he could come out the next day to fix my issue. Gave me a verbal estimate, which he held to at the end of the small project. Aaron arrived in the window of time which he said he would. He even had to leave to go get the correct part number, but was only gone for minutes. All in all, he was quick and seemed to perform quality work. The paperwork said his work had a 30 day warranty, which is reassuring. I also asked him a barrage of questions about the spigots and also some other things having to do with valves on my faucets (for some potential future work)....He was very transparent with me and took a few minutes to share with me a ton of useful information which I found very helpful. I am big on customer service, the little nuances are what does it for me, this company has employees that look you in the eye when they speak, they give you a firm handshake at the beginning and end of the job, and they follow through with everything they say they are going to do. Would recommend Tactical to anyone needing a plumber.

I can't stress enough how great this company is I would hire them 100% of the time…read more They saved me from a nightmare of an inspector who not only "dropped the ball " by missing my first appointment. But one week prior to my inspection report being due to my buyers, told me to hire someone else because they refused to do an inspection report if I couldn't provide a document from 1950 that they said likely didn't even exist ....No I'm not kidding ... I called Bloyer, explained my situation that I essentially needed an inspection and water test ASAP. I had the buyers realtor bugging me for the report. I spoke with Chris who came out the very next morning and did the inspection. They got me the report and water sample report within a few business days. They even went out of their way to call the lab to check on the status of my samples and called me with updates because they knew the time crunch I was under. Amazing company, super friendly, PROFESSIONAL, and caring employees.

I called for well inspection and they said they would have owner call me and they never bothered…read more I have an older pit well on property and needed inspection for potential buyers. I called maybe twice if not them and another local well company. I guess if it's not a big job they don't bother to respond. The guy who took number and said owner would call was pretty rude too seemingly because I tried to describe the well and admitted to little knowledge as to what was there - which I later learned about with a internet search engine. So, I don't know how their work is but I know they were not of any value to me, just a waste of time and missed opportunity waiting for a call that was a false promise.

I badly clogged my kitchen sink drain, exhausted all DIY options until I gave up and called RN…read more Rick was fantastic and was able to fit me into his schedule on short notice. Very friendly, professional and knowledgable. He saved my weekend. I highly recommend their services. A+ all around.

In rather short notice, Rick replaced my kitchen faucet with one I provided in a quick, competent…read moremanner and it works great! The price was also reasonable!

I found them through the thumbtack app. Placing a service call was easy. Scheduling an appointment…read morewas easy. Nathan was professional and he provided good service as he had to replace some bad hardware in my bathroom tub area. He also had to replace some old lead pipes and replace them with copper. The cost was a great price. My only con is that I was left to repair my wall that he cut into since I didn't have an access panel. Although it hasn't been expensive to repair it has taken a while because It was unexpected. Otherwise I have had no additional concerns. Ask as many questions about your project as you need too to ensure you don't run into my issue but otherwise I would absolutely recommend.

I have a 10 family building. needed a shower valve and trim installed. I had the drywall torn out…read moreand the plumbing exposed. I sent them pictures. they called back told me that there is nothing out of the ordinary there and gave me an estimate of $450.00 about. my bill was $712.00 about 63% over the estimate. I realize that it is only an estimate, but I would think that anyone that has been in business that long could give a better estmate than that. the work was good, but it was supposed to be good. the plumber, dave, was on time, but he was supposed to be on time. when I told dave that the estimate that they gave me was $450.00 he said I didn't tell you that. it was rob that told you that. is that the way they operate? I guess so. they did it to me. rob is what they did to me. BAIT and SWITCH. this work was done 2/9/23

Called for a simple leaking drain in my tub, took two visits and this company still couldn't figure…read moreout the simple problem (misaligned rubber O ring on tub drain). Plumber did not inspect the pipes, use a snake camera, or take anything apart on either visit. Visit #1: Showed the plumber the source of the dripping by turning the shower water on. Plumber was convinced it was a loose faucet, so he put caulk around the seal and told me not to use the tub/shower for a day. This obviously didn't work. Visit #2: Leaking persisted the next day when testing the water. Plumber came out, but I was unable to make the drips occur (although there was water on the floor of the basement and in a bucket). Plumber said there is nothing he could do - Did not inspect or diagnose anything. Called another plumber and it was a misaligned rubber O ring on the tub drain (new construction home). Five Star Plumbing left me with no real work done and black fingerprints all along my hallway and bathroom walls.

They have been working with me for over 20 years on my VERY old farmhouse. They have come through…read morefrom my plumbing to furnace needs. ALWAYS have been courteous, professional, knowledgeable and great value for their excellent work.

Came on short notice to help with an emergency furnace replacement. Good craftsmanship, competitive…read moreprices and there when I needed him. No doubt who I'm gonna call when I need help.