I called just to get basic cost information for duct cleaning. I ended up calling the "national…read moreline" for ServPro who took my information and relayed it to the Kenosha location. I spoke with a representative from the Kenosha location and was informed that she could not give me information. She said that she would give my information to a salesman to call me back. I live in Kenosha so I decided to just stop by the office for my basic information. I was told that they could not give me information and I had to wait for a sales rep. I didn't get a return call until the following day. Sad, sad service!

From the owner: SERVPRO of North Kenosha County is the top choice for cleanup and restoration. We offer…read morecomprehensive residential and commercial services, specializing in storm, fire, and water damage restoration services, mold remediation, pathogen and biohazard cleaning, and more. Available 24/7, our team manages everything from damage assessment to full reconstruction. With over 2,260 franchises nationwide, SERVPRO handles both small residential jobs and large commercial projects. Our trained professionals work to minimize disruptions, assisting with insurance claims and disaster recovery to help you quickly return to normal.

Top shelf care and client services. I called at 6:15 this morning, expecting to get an answering…read moremachine, but the owner, Steve picked right up and came over in 30 minutes to access the damage and to schedule his competent, kind and respectful crew. I'm praying for the best and I feel like I have a valued partner in this catastrophe along with his fantastic team. Do not hesitate to call them for emergency issues. The real deal here....

From the owner: RestoreMore Inc. is your trusted partner for comprehensive water and fire damage restoration…read moreservices in Southeast Wisconsin. Specializing in carpet cleaning, building restoration, and general contracting, we bring expert solutions to homes and businesses impacted by disaster.

Ken was very easy to work with, he let us know when he was on his way and arrived right on time. We…read morehad some pretty bad stains and did not expect the carpet to come as clean as it did. We couldn't be happier with the results and the service.

This is our third or fourth experience with Ken who is always friendly, punctual, and…read moreprofessional. Great service with a smile.

We had the roof of our condo suffer serious water damage in both of our bathrooms and Marathon…read moreRestoration came in a few days ago for us and actually told us what they could do and what we would lose in our house. Our insurance is covering a Hotel for us for the time being while we take cover of this very, very, very serious situation. Currently, they are recommending us to use a Restoration & Repair company to fix our condo unit. The overall value and cost, our insurance is covering for us. When their worked was finished in just 1 week, it was right and it was correct and they promised things and they did exactly what they promised. Nothing else damaged, broke, etc. I strongly, strongly, strongly recommend that if you ever have water damage in your home, apartment, or condo unit, or any other building or place or non-home related building, please, give them a call and they will work stuff out the correct and right way with you. Thank you Marathon for your such hard work, high effort, and quality on-the-top service as you guys were very nice.

Save yourself the hassle and do not hire this company. They are very unprofessional and it was a…read morenightmare dealing with this company. It is over 8 weeks since I had water damage in my basement and it is still not done. I had to fight with the insurance company and they finally agreed that there was more mitigation to be done. Marathon told me and according to the contract, that they would come every day. They didn't come one day. I called the owner and he told me that they weren't coming that day. When they came the following day, they claimed my phone was disconnected. They then said they had the wrong number. I called them that day to tell them that I would not be home until after 2:30 so they had to know it was not disconnected. They also told me that I told the owner that I would not be in the rest of the day. I asked about caller ID and they said their number was a 1-888 number and they didn't have caller ID. I find hard to believe. It was another day of wasted electricity. First they tell me that the carpet pad needed to be replaced. Later they told me that other companies would come in and tear the basement apart but that they don't do that. So all the other companies are doing it wrong. There were so many red flags with this company that I decided to hire another company for the rebuild. I am so glad I did. The companies told me that there needed to be further mitigation before they could do a rebuild. They told me that the carpet pad needed to be removed, baseboards detached and anti-microbial sprayed. They also found moisture readings of 29%. Two other companies also found high moisture readings. Marathon came to my house and I told him what the other company said and he called me and the other company a liars. He started yelling at me. He stormed out of my house and left. I called him on the phone and he yelled at me and hung up. The owner called and he told me that they were coming to my house and he demanded I have a check ready. They came and I did not answer the door. I contacted an attorney and he said that I have a right to look over the invoice before paying them. I found out from another contractor that I have 30 days from when I received the invoice. I had a company that said they would look over the invoice for me. I called for the invoice and was told that they would drop it off and that I had 30 days to pay. Later the owner calls and says that they are coming to my house to remove the board that had the high moisture level and I should have the check ready. He went on to say that there better not be any shady business. I was afraid so I called the police for harassment. He denied everything and told the policeman that I have 30 days to pay. He was also told not to have any contact with me for 30 days. He continues to call and harass me about having the check ready and that he was going to sue me. The bill was not even due for another 3 weeks. I called the police again and now he wants to work with my insurance. He wants to come and tear out my carpet and pad for free. I had already contracted the job to another company. My insurance company is denying my estimates from rebuild companies because they are for mitigation (what Marathon was suppose to do) and not rebuild. Finally after over 7 weeks the insurance adjuster agrees to meet with me and the contractor. He re-inspects the area and agrees that there is still water damage that still needed to be dealt with. He will not cover the damaged rug or closet door because it was damaged from Marathon. The closet door was just lying against the wall. Luckily the contractor saw it before it fell on someone. I did send this information to the local tv station and according to them Marathon did not deny any of this. He did deny yelling at me and did apologized for the mistakes they made on their end and that they would remove the carpet pad for free. He also claimed that I was refusing to pay the bill. It wasn't even due yet. I call Marathon to remove the carpet pad and now he is saying that he would only remove the carpet because the pad is glued down. He told me that they don't have the right equipment to remove the pad and would have to subcontract out. I was willing to have them contract it out but he wasn't. He also said that he would reimburse my contractor to remove the carpet. He told me the he would have taken out the pad in the beginning but the insurance adjuster would not allow it. The insurance adjuster told me that Marathon assured him that the carpet pad was good and did not have to be replaced. Marathon talked to the adjuster the day after they first came to the house. According to the contractors, the carpet pad should have been removed the first day. The contractor said that it just looks like they just put in fans, air purifiers, etc. They said they charged a lot of money. They did give me a 20% discount. I don't know if it will cover my expenses.

Workers did a great job. Ge was very cagey about price asked about insurance amount first and then…read moreit was over insurance amount, and took a long time to provide final bill and wanted immediate payment without bill review. Turns out he overcharged us almost a 1000 $ for things they didn't do or remove. Took 4 times of sending bill back and in person visit to prove it wasn't done for final bill and before bills were corrected threatened us with a lean on our house.

We used Tom and his team to remove attic insulation that contained asbestos. Tom knew that we were…read moreunder a tight timeline. He provided me with a fair quote (I gathered two other quotes and he was very competitive), performed the work in a timely manner, provided excellent communication, and when we used a 3rd party company to test the air after his work was completed, the house passed with flying colors. I would definitely recommend Tom to others.

Flood damage = nightmare, but The Dry Guys are the calm in the storm…read more Professional, prompt, thorough, great value and THE EXPERTS! The Dry Guys did our water/flood mitigation for our bathroom, which had seeped into a walk in closet and downstairs to another bathroom and office/bedroom. I called to speak with their office and within minutes their project manager called me back and was over within the hour. The next day their team came and we're extremely thorough and explained everything regarding what was wet/damaged and what they were doing to mitigate. 3 days with their equipment and they came back today - everything dried out. We hope we never need them again, but if we do - THE DRY GUYS are OUR GUYS! We cannot recommend them highly enough.

The Dry Guys never disappoint! Excellent work, no drying time and very professional. We use them…read morewhenever we can. Our biggest complaint is how far out we need to book, so plan in advance people!! They are super popular!

Please do not use this company. Upon arrival at the home, we were instructed there is was a $50.00…read moreService Fee to come quote the job. They DO NOT tell you this when you call them.

From the owner: With almost 40 years experience restoring residential and commercial buildings to a clean and…read morehealthy condition, your first call to a carpet and water damage or mold remediation company should be to Clean and Fresh Restoration, Inc.

The team at New Life did a fantastic job replacing our aluminum siding and roof after a major hail…read morestorm. They were creative, diligent, and thorough in dealing with our insurance company to smooth over any glitches, and the work they did was phenomenal. They did a great job staying on schedule, reassuring us about our questions and concerns, and addressing all of the little details. Neighbors of ours who also suffered hail damaged but went with other companies were envious of the quality of the job NLPR did for us. Our home looks immeasurably better than it did before, and I would definitely hire them again and recommend them to friends and neighbors.

From the owner: New Life Property Restoration LLC has been the top name in the restoration industry for over…read morefifteen years. We are a family owned and operated company, specializing both residential and commercial clients. At New Life Property Restoration LLC we have long-standing experience in dealing with the repairs and repercussions of water damage, storm damage and roof repair and renovation. Our service technicians are dedicated to restoring your home or business back to its pre-loss condition. More than that, we will help you successfully navigate the emotional and financial stresses that can occur when your home or business experiences damage. When trouble strikes, let New Life Property Restoration LLC help you to restore and rebuild, as well as deal with the hassle of the insurance claims process. With the experts at New Life Property Restoration LLC as your advocate, you'll know that you're receiving the best possible care in these trying times. Our mission statement says it all! At New Life Property Restoration LLC, we promise to pursue excellence in every endeavor, do what we say we are going to do, and help those who need it most.

Great response time, job was completed efficiently. Jerome is very responsive. He cleaned up the…read morejob site after he was finished. He did his best to hide the radon fan on the side of the house

Jerome came by and did a thorough inspection. Looked at the radon reduction system in the basement,…read morechecked the fan outside. Brainstormed on improvements. He even helped me save money with ideas on how I could check for radon. Definitely the right guy to go with for radon inspection.