Servicemaster Restore by Restoration Pros - Truly Exceptional Service! We had a major water issue at our home in Los Angeles, and Servicemaster Restore was an absolute lifesaver. Even though they're based in Oxnard, the distance never affected their responsiveness or the quality of their work. They showed up quickly, fully prepared, and handled everything with total professionalism. Greg was especially outstanding. He explained the entire mitigation process clearly and kept us calm during what was honestly a very stressful situation. His patience, knowledge, and reassuring attitude made a huge difference. The team went above and beyond from start to finish. If you're dealing with water damage, I can't recommend Servicemaster Restore by Restoration Pro enough. They truly deliver top‑tier service. read more

ServiceMaster Restoration worked with my insurance so there were no surprises. The did great work, shows up on time and left my house clean and presentable. Thank you to Jennifer and Salvador for all your hard work. read more

ServiceMaster Restoration by Restoration Pros - Installed the laminate, - Damage Restoration Near Me - Oxnard, California

We had a flood in our home and Mario Martinez of ServiceMaster was in charge of our demolition team. Mario was very knowledgable, honest, and friendly. He answered all our questions and was really patient. When there would be an unexpected issue, I could txt Mario after hours and he would txt or call me back right away. If there was something that needed to be fixed, he had someone dispatched within half an hour to take care of the issue. The head of the demolitions team (Angel) was really fantastic too. He communicated well and always kept me aware of what was being done to the house. ServiceMaster's demolition team was really respectful of our home and we really appreciated the service. Would definitely recommend Mario and his team in the future. read more

Having a house leak and needing to demolish the whole downstairs was nothing we anticipated or looked forward to. However, Greg at ServiceMaster Restoration made it a great experience! Although recommended by our insurance company, I immediately felt that Greg was "on our side." He was genuine and honest, and walked us through the process like we were family. He kept us informed every step of the way, even letting us know when he was on his way so we didn't have to sit in the dusty loud house waiting for him. And his crew of Tony & Jorge who did the demo were just as sweet & considerate, along with Manny. In these situations you never know what to expect or what you'll end up with, but I really think we got "lucky" with Greg at the helm, and his fabulous crew! I have since recommended him to others as someone who is reliable, trustworthy and genuine. And to me, having those human qualities are just as important as having the skills to do a great demo job. Please share our gratitude with Greg & his team. I feel like we made new friends! read more

The company did water damage mitigation involving the removal of drywall from my ceiling around a skylight to see if there was water damage. I was told that after the skylight was replaced, they would come back and do the drywall and painting. When I contacted them, I was told my house was too far from their office and that they would not finish the work. I wasn't too far for them to do demo, but too far to finish the job. Very disappointed that I was misled and left to find another company. read more

we hired service master restoration team to repair our kitchens water damage. the teams efficiency and productivity was superb! our contract manager Jennifer Vasquez went beyond and above to take care of all the damage, rebuilding the drywall , kitchen cabinet restoration and more. she helped me save money in total bill , to be specific I saved at least 2-3k in overall price. My husband Chris and I are very pleased with the results. I even took before and after photos of the cabinet and wall restoration read more

I was a Claims Adjuster for over 25 years with a major Insurance Company and worked in the Ventura county area quite extensively . In my time I dealt with hundreds of contractors. ServiceMaster Restoration by Restoration Pros in Camarillo is 1 of only 2 contractors that I would ever recommend or let work in my own home. I've dealt with Tarek and his Reconstruction Department for years and have nothing but great things to say. They work with you and your insurance approved estimate to get your house back to better than pre-loss condition. They have a great Construction department with estimators and project managers that are very knowledgeable and help to make a frustrating situation as easy as possible. They work with your Adjuster and Insurance Company Directly. That's another headache you don't have to worry about or deal with. A good relationship with your contractor and Adjuster is Very important. If you have an insurance approved loss you won't go wrong using ServiceMaster Restoration by Restoration Pros. Make sure to check it's the right ServiceMaster because each city has their own franchise. If that's not enough to convince you, the Customer Service in the Construction Department is top notch! Always Super Friendly on the phone and can just make a bad situation better.... And they're Dodger Fans!! I had to throw that in there. Champs follow Champs! If you do use them you'll be lucky enough to talk to the Department Manager who bleeds Dodger Blue! Awesome!! Use This Company! You won't be disappointed. read more

We had a major leak in our upstairs bathroom which caused major damage to our living room downstairs. The Team came to our home and instantly put a plan in place. They were thorough and explained everything to us as to what would need to be done. We were given a timeframe which seemed too good to be true but they knew what they were doing which is why they met the lead time that was provided. Jennifer was our liaison from the beginning. She was super helpful because she always made herself available for questions or concerns. She stopped by to take pictures and make sure the job was moving along. She was so polite and professional. Radu the contractor was always there to answer questions or let us know what was going to be done the coming week. He was honest and informative. Under the circumstances, everything was made much easier than expected. read more

I experienced a slab leak and was referred to this business by my insurance company. BIG MISTAKE! Do not hire this substandard business. After a quick crash course on what it takes to take rid of moisture in my wall or flooring, I quickly learned that the rep who serviced my home did the bare minimum. Fortunately, in my moment of distress I learned what it to look for and immediately cancelled their service and advised that they were no longer needed. If you experience a leak and need restoration, try SERVPRO or ATI instead. read more

Our apartment had water damage, and Service Master Restore was on top of it from day one. I received a phone call from the Supervisor, Mario, and the next day, he was out checking the damage and providing our home with a dehumidifier. In a few days, his crew, Gustavo Jesus, and Alejandro were out to do the demolition. They have all been very friendly and helpful. Mario is knowledgeable, and you can tell he wants to help all clients during a very stressful period. Nothing but positive review for this crew! Thanks again for making this process easy! read more

ServiceMaster Restoration by Restoration Pros - Business Card - Damage Restoration Near Me - Oxnard, California

I recently had a flood and my insurance recommended this company. They did an Amazing job with the repairs. Soledad was amazing and had great communication throughout. The quality of work was great. I would definitely use them again and recommend. read more

ServiceMaster was referred by my parents insurance company. Subpar work that took way too long to complete. Terrible experience. Would not recommend. read more

We had water damage in our kitchen and living room, and we were extremely lucky to get to work with Mario and his excellent team at ServiceMaster, through our insurance. Mario responded fast on a weekend, and brought his team in -- they did very thorough, efficient work. They were also very nice and cleaned up everything after they were finished. We couldn't be happier with our experience and highly recommend ServiceMaster. Mario, thank you for making a difficult problem (water damage) so much easier for us! read more

ServiceMaster Restoration made the aftermath of an ice maker/fridge water leak, so enjoyable. Their professionalism, attention to detail, and renovation recommendations were spot on. I look forward to showing off my new flooring & stairs often! read more

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ServiceMaster in Camarillo has been helping restore and repair my home after the wildfires. There are several steps that need to be taken in this process. It's emotional at times, it's physically demanding at times and takes a lot of organization and skill. This week the contents portion of my house needed to be packed up and taken away. Cesar who has been overseeing everything has literally from day 1 been kind, informative and helpful and I'm so fortunate for all of your guidance and coordination on what my home needs. Ike who is handling the repairs is incredibly supportive, knowledgeable and kind too and Aurora and her team had a huge impact on helping our house take the big steps to becoming our home again. Aurora you are so amazing at what you do and yet again with so much compassion! You never made me feel like I was asking too many questions, you were patient and so incredibly organized with the huge job at my home and you were so wonderful with your awesome team too and I can tell they were all working so hard and respect you so much but you create such a positive atmosphere to work in. From the bottom of my heart I thank you all for what you've been doing to help get things safe and healthy again for returning home. I'm so fortunate to have a home to return to and I sure do know that and I'm extra grateful for all of your patience and understanding while I am going through this experience. You are an amazing team. I feel very blessed! read more

If I could leave no stars I would. They charge cash for an assessment of the work with no receipt provided. They send a teenager to your house to shoot a moisture gun everywhere and will tell you the water has risen 2 feet up the drywall. They overestimate the damage and tell you it will probably be 10-12k to repair. They bring no dehumidifiers or fans on first visit. Do they want the damage to get worse? Of course they do! I went to Home Depot to rent the machines and spent 1/100 of what ServiceMaster was going to charge. read more

My project manager, Jennifer Velazquez was very professional, and very caring. From the moment they started until completion, Jennifer walked me through step by step, told me what next steps were, how long it would take. She went out of her way to make sure I was happy with the work. This was a leak in a pipe in a 2 story house. It was complicated, I had mold mitigation, etc. I am very happy with the outcome. I had drywall replaced, rooms painted, and carpet replaced. All my living and dining room furniture was put in a pod in my drivewáy. Everything is back in the house. It looks perfect! read more

Mario Alondra has been the best part of my water leak and insurance response. He has answered over and above questions and been over and above knowledgeable and available! Best, Cynthia read more

We worked with Mario after finding water damage in our kitchen. He was incredibly helpful and responsive. It was a smooth process, no complaints! read more

They ran the repairs for a water damage job, were recommended by my home owner insurance, and were easy to work wit. Their sub contractors were very professional and did great work, always cleaned up the work area each time they worked here. read more

I had a water heater failure / Blowout that flooded my down stairs bedroom, Laundry room , front room , and Family room. Randy Welde and Jesus and the team of workers did an excellent job from day 1. They kept me informed every step of the way and worked with me to upgrade my flooring from carpet to Laminate flooring. My house looks fantastic everyone that walks into my house cant believe how different it looks. One of the workers his name is Jose went above and beyond he seen that my cabinet door was coming off its hinges and he was nice enough to rehang the doors on the cabinet. That was not even in there scope of work to be completed. Jose and his helper where some of the best workers i have ever came across. Great Job all the way around. GREAT TEAM !!!! I would definitely Recommend and use them again !!! Thanks again Guys for all your hard work. read more

This is without a doubt the worst contractor I have ever dealt with in my life. They were very slow, did not communicate and would flat out deny that they were told something that they had been told multiple times to my face. I am not happy with the work that they did. I do not think that they are bad people, they are all nice, and most people were very competent but there were critical people on my project that let the project down and there was no way around them. For that reason, I could never use this company again. read more

Services Master is the worst!!! They are so unprofessional. They lie about everything and worst workers. Don't sign any contracts because you are going to regret so much. Make sure everything they tell you is on paper because they are going to deny everything. Don't hired them they don't know how to do the job. read more

If you are ever in need of a restoration and mitigation company, it's probably because something terribly bad happened to your home! While I hope this never happens to you, rest assured if it does this is the company you want by your side! From the start Alma, was able to coordinate the team and put us at ease! It was really amazing how fast, thorough, thoughtful, professional and caring she and her team were. In these crazy times we live in, it is so wonderful to know that people, teams, and companies like this still exist! THANK YOU ALMA !!!!!!!!!!! read more

I had hoped to have option of a "zero"! Bathroom water leak. Wall and floor damage 11/22. I thought that asking my insurance rep for a recommendation would have been a wise choice! DEAD WRONG-will NEVER do that again! Job completed 5/23 with months of idle time due to inattentiveness and lack of attention to detail by the entire job management people at SMR! I was the "perfect" customer. I had provided ALL of the necessary details for paint, floor selection etc., etc. to the estimator, project manager and everything was delayed by their incompetence! Dozens of phone calls from me to get project moving when it repeatedly came to screeching stops! Then the endless billing errors, snafus, incorrect billing, DOUBLE BILLING and unsubstantiated demands for payments that did NOT EVER ADD UP PROPERLY! They consistently laid blame on our insurance company claim rep to deflect their utter egregious inadequacies! The insurer was flawless in their work! This is a scam business that put customer service last, if at ALL! These are devious, underhanded, conniving persons at all levels. STAY AS FAR AWAY AS YOU ARE ABLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Dr. Mark W. read more

Due to water damage in our condo, we were referred to ServiceMaster Restore in Camarillo by our insurance company to restore our bathroom, flooring, and garage ceiling to previous condition. We met our project manager, Randy Welde, who brought the foreman, Jesus and his helper, Kevin to do a walk through. That day Randy advised us that the job would take one week, and asked if we were ready to start one week later on Monday. We were able to reach the office easily and received assistance immediately. During the various stages of work we were kept advised of the scheduled work by Jesus, Kevin and Randy and we stayed in our home during the restoration. Randy, Jesus and Kevin were polite, hard working and very knowledgeable, asking questions of how we wanted specific items done, and giving us great assistance when we needed advice. Randy kept involved with the schedule and checked in with us via phone calls and site visits. The work completed was a great value and resulted in a beautiful finished product. We are very happy and rank this business a 10 out of 10. 5 stars! read more

I can't say enough about this company. They called and showed up when they said they would. They followed through on everything. Everyone was friendly and professional. Their work was absolutely beautiful. I had horrible water damage in five separate areas in my ceilings and the repairs made everything more beautiful that the ceilings were to begin with. They left my house spotlessly clean. If you are need of any restoration, this company should be your first phone call. Every person you come in contact with will be wonderful. I wish there was a way to give more stars than five! read more

This is the worst company I've ever work with or ever had work done, all they do is prolong the time ,the guys un-professional use your facilities and make a mess lunch in your garage and make a mess they leave the trash behind they don't show up on time and they definitely don't show up when they said they're going to do repairs just go on and on and on I would never use these guys again and I got them through my insurance company Amica they're the worst repair people I've ever work with. read more

Stay away, stay far far away! This company when they found out my insurance company does not want to pay extra storage time for my things after a homeowners claim, is now telling me I have to pay the extra storage time even when I said to deliver back my things when the 4 week storage time my insurance company agreed to was up. Also, I have spoken on the phone to the male owner and have found he lies callously: first lying that it was him I was speaking to on the phone, and he (owner) writing a letter to my insurance company that I had not let them know I was concerned regarding toxic chemicals he used in my home to kill mold. This is so untrue!!! I had previously visited their office in person speaking to Letty, and letting her know my concern and asking for a copy of the label on the chemicals they used. Letty went into the office of the owner and apprised him of my concerns, and it was the actual owner that sprayed my kitchen. Then calling and speaking with the owner himself, as above, when he lied to me twice before disclosing that it was, indeed, the owner I was speaking to when I relayed to him my concerns again. UPDATE on September 17, 2020: Letty has reached out to me today and is trying to work with me after I CC'd her in an email to my insurance adjuster talking about delays by the company that is handling restoring my kitchen. UPDATE on September 18, 2020: My stove and oven range left outside uncovered by this company has signs of rust. I was told by Letty when I called her yesterday that she would send someone to my home first thing this morning. They also left boxes outside in my backyard uncovered. It is now 1:43pm and no one from this company has called me or showed up to assess the situation. How sad! I have been asked by Letty yesterday to remove my review of their company. Until things are handled to my satisfaction, this review will stand and I will update as conditions change/improve, God willing! read more

Amazing service. Tristan and Ricky arrived around 12:00 pm and left by 2:00 pm. They arrived just about 1-1/2 hours after I had contacted ServiceMaster Restore, which was recommended by my homeowner's insurance company, Amica. They cleaned up the tremendous amount of glass debris that had fallen from our 66 inches by 90 inches Fleetwood sliding glass door that had cracked into smithereens. They cleaned up all the glass, carting away about five bags of glass. Then they boarded it up in a way that did not damage the structural integrity of the door frame and could easily be removed by glass installer. Also, the boarding looks very secure. I was impressed with their punctuality, expeditiousness, politeness and workmanship. I couldn't ask for a better disaster repair service. I recorded their contact information in my permanent rolodex because they were that good! read more

ServiceMaster Restoration by Restoration Pros - Broken sliding glass door (photo taken from outside) - Damage Restoration Near Me - Oxnard, California

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When it comes to water losses and smoke damages, my insurance agency won't call anyone else but Service Master Restore!! Alma Vargas and her team are quick to help and always kind, professional and educational with my clients! I know my clients are in good hands and I don't have to worry! The feedback I always get is positive and as a business owner, that is gold! read more

Our house flooded and we needed everything replaced. These guys were quick, attentive, friendly, and professional. So happy with all the work that was done! read more

I had a major flood in my home. ServiceMaster's entire team were very professional and courteous. Especially Alma, Paul, Randy, Ceaser, Tarek & Letty. I am very satisfied with the results. I would highly recommend ServiceMasters. read more

Professional, efficient, safe service! Having never gone through a claim process I'm happy ServiceMASTER has been there. Always available to answer questions, walked me through process and I felt they valued my time and respected the intrusion of both my issue and their necessary treatment. Look no further, this is the company you put in your contacts and trust with your home. read more

***Beware if this company*** I don't like to leave bad reviews for people or companies as a rule. I feel however that this company's lack of professionalism and poor service must be out there. Contacted this company after my parents home was damaged from the recent fires in Malibu. They sent out a rep named Paul Shortino. Paul is a very nice guy and I met him along with several other contractors, when they came to meet with my elderly father and inspect the house to create bids and estimates for my parent's insurance claim. I spent over an hour walking them around and showing them the various issues for example the smoke damage, carpets, HVAC etc. Paul explained that he would need to come back for a follow up in order to take "exact measurements" so that he could enter it into his computer program to generate the estimates and quotes to provide the insurance company. I agreed to meet with him the following week wanting to expedite this as soon as possible. The following week I met with Paul and proceeded to spend another 4 hours at least measuring every single room of the house. And after it was completed Paul (who I will say again was a really nice guy and seemed to know what he was doing told me he'd have a estimate the following week. Now this is where things went bad.... The next week came and went and no quote or estimate came. Next, the holiday's (Xmas) came and I could understand that it might have to wait. After the holidays still no estimate, and when I contacted Paul by the cell phone he provided me not response. Finally, after a week he let me know that he was gravely sick and could not provide the estimate but would contact me when he felt better. Another week and nothing. Another week nothing. Finally today I contacted the company asking if Paul was the only employee that could provide me with an estimate and they responded that "it will take to long to create the estimate so they cannot." So, I waited over 6 weeks, spent over 5-6 hours of my time measuring and showing them the house and work to be done to never get a response and then be told they cannot provide an estimate because it would take them to long!!!! This was so unbelievable and laughable I actually had to have them repeat what they were saying on the phone because I've never heard of such a thing. The job to provide a quote was too much work for them. Yet somehow, 911 Restoration, Unique Restoration and others were able to do it. What really is irritating and disappointing is the total lack of communication and professionalism on the company's part. If their guy Paul was to sick to follow up with a perspective client why not have another person do it? Or even better if you don't want the job or you're too lazy and unprofessional to even provide a estimate why not at least communicate that and not hold up something so serious as fire restoration, clean up and repair. This company is not to be taken seriously. There are many others out there and I recommend you skip this one if you don't want to waste your time as I have. Basic courtesy doesn't exist with them. Professionalism doesn't exist. Like is said at the beginning I don't like leaving bad reviews usually, because any service or product can have a bad day it make a mistake and I fell like it's unfair sometimes. However, when you are not professional and don't exhibit even a modicum of basic courtesy, respect for other people's time and are rude, then that is when I am grateful for services like yelp so others may not suffer the same as those before them. This wasn't a bad incident or special circumstance. This was and could have been handled differently at so many points. On the flip side of looking at it I'm grateful they showed such terrible customer service before they were hired or paid so maybe they did me a favor. Terrible work ServiceMaster Restore by Restoration Pros. There is nothing about your service that is masterly or pro. read more

Service master was recommended from our Insurance company. Back in the beginning of January for water damage to hardwood floors and walls. First they come in with their fans and humidifiers remove all my property from the whole house including items cabinets in the hall, closets and kitchen, Their team member tells me they will be there every step of the way to guild me through the process. The Insurance paid for hotel and we are still there. Service Master demo all the floors and then do nothing for months, the estimator Paul didn't submit original estimate without the tile holding up the whole job. The Insurance company paid them right away for all the other items they submitted for, A total of $50951.62 so there is no reason they can't get the other job done. I had to call every week for status updated and they pointed finger at each other. For months this was going on. At this point all that has been do is restraining cabinets which took them 3 days to do. I finally got fed up on 4/1/21 and asked the insurance company to get the money back and I would have a flooring company install tile and hardwood. I have yet to see the money. I have put the job on my credit cards so that we can move back into our home. Now Service master is saying all I'm getting back is $13000.00 and they want me to pay the deductible. Don't trust them! read more

Amazing service and amazing work! Letty was so helpful every step of the way - she really went above and beyond. And the cleaning/restoration work the team did was top notch - excellent quality and attention to detail. I very highly recommend this company! read more

Wow talk about a great company to trust Service master in Camarillo is that company. I had smoke damage to my home while all those fires were happening they were so professional and so quick and getting everything done so fast Tristan was very knowledgeable and great customer service. Also Jenny is the nicest employee out there . No only she answers you phone calls all the time but she happy to help you. Thank you for everything really appreciate great customer service. read more

ServeMaster responded promptly with my water damage. The guys were kind and through. It was a pleasure to work with them at this very difficulttime. Omar and his crew were excellent. Thank you guys! read more

ServiceMaster Restoration by Restoration Pros - Damage Restoration Near Me - Oxnard, California

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Awesome job done by Cesar and his team! I recommend ServiceMaster restore by Restoration Pros in Camarillo to everyone having