I really appreciate Servicemaster by Cronic. Specifically Halie E. their fire restoration manager. She was the first person we met after the Carr Fire and we knew less then nothing at that point about this entire process. Having chemically sensitive/medically sensitive health issues was a real factor for us in this restoration. As we learned more and educated ourselves about the different ways to mitigate odor and contamination our desires changed to be much more specific. We found a product line called Benefect that was the only product line we wanted to use in our home. We did not want ozone treatment for health concerns and I would self describe us as the "problem child" of the family or those "high maintenance" clients that most companies don't want to deal with because we take up more of their time and are very specific with all our questions and wanting to know more. Through it all Halie has kept a helpful and supportive attitude, which we so appreciate! Based on that alone I would recommend them to anyone but they have truly gone the extra mile to accommodate our needs - even breaking from their tradition and using a product line they don't normally use so we can have the peace of mind and low impact to health we desired. We have had them work on 2 zones of our restoration so far and we have much more to do! Pam & Jesse who came out for a top down clean were THE BEST to deal with and left our space clean and restored back to normal. They, like Halie, had this wonderful attitude and didn't treat us like we were problematic at all - they were professional and kind and warm. And they did a great job! It was such a relief walking into a part of our home and knowing it was SAFE again for our family. Smelling nearly NOTHING - no perfumes - no smoke- no ozone or chemical residue that could make us sick - just clean neutral air! Don't hesitate to use ServiceMaster by Cronic - Ask for Halie to manage your job and Pam & Jesse specifically to do your cleaning - you will be so glad you did! read more

I cannot say enough good about Cronic Disasters Services and Service Masters by Cronic. The morning our family was leaving for vacation the boat in our garage caught on fire. We caught it in time so the garage and house didn't burn down but our garage sustained a considerable amount of smoke damage and the boat wrecked. Our insurance company recommended Cronic to us and they showed up at our house within 30 min of calling. Knowing we were supposed to be leaving on vacation, the staff at Cronic's assured us they would work directly with our insurance company and would take care of everything before we returned home from vacation. We were able to go on vacation with a peace of mind knowing Cronic and our insurance company were working together daily. They even made sure to only call us when absolutely necessary so we could focus on the vacation. When we returned home we walked into a brand new garage that looked better than when we first bought the house. A couple weeks Servicemaster arrived with box trucks to unload all the stuff that was in our garage during the fire but they had cleaned, deodorized, and even organized everything. What appeared to be a nightmare turned out to be a blessing in disguise. Cronic and their favorable reputation with our insurance company not only gave us a great peace of mind but they did outstanding work and truly helped us to focus on our vacation. The bill was only our insurance deductible and the fact that our insurance company recommended them over everyone else spoke volumes to us about their integrity and reputation. Thank you Cronic and Servicemaster Team! read more

Today I had the pleasure of meeting Deena, Felicia, Pam and Steven as part of Servicemasters by Cronic's recovery team out of Redding. They arrived to help us get past a small fire in our bathroom causing minor structural and smoke damage. Angie answered first who put me in touch with Hallie immediately after the fire. Hallie developed our estimate and has been our contact person throughout the process. I mention all of this as part of my praise and by way of explaining that without them we would still be trying to figure out what to do. We were at a loss on our next steps after the fire until talking with Angie. What a team! Halley guided us through their service steps and gave us hope we'd get past it all. She has been orchestrating all the steps needed to recover ever since. Right from the beginning and through their efforts today I have been amazed at what they know and what they do. There was an assessment, a plan... carefully explained, then executed, step by step that continues at this writing. All of it has been done with a high degree of professionalism and courtesy. I am so thankful to have made that call and very grateful for everyone's efforts. I don't wish a fire on anyone, but should it happen call these people. Honestly, with the exception of our insurance company, Servicemaster by Cronic was literally the only other call we've had to make. Kudos guys..... Herb read more

Came home after being gone a few days only to find that the coupling nut on my master bath had failed which resulted in a pretty large water leak and subsequent water damage. I soon found myself in the unfortunate position of having to make an insurance claim on my home owners insurance in order to get the issue reconciled. Within an hour of getting off the phone with my insurance company, Spencer, who had received a service order from my insurance company, had contacted me and was on his way to assess the damage and determine what was needed in order to get the situation under control. Within record time, Michael and Greg had setup dehumidifiers and fans throughout my house in order to start the dry-out process and over the course of the next several days, Cody came out twice to check the status of the dry-out, followed by Greg and Jesse, and then again by Michael on the last day. Without a doubt, I can't recommend this business enough. Not only did they put my mind at ease, in what I would easily define as a disheartening and chaotic moment in my life, they were also extremely personable and went above and beyond the call of duty to make sure that not only were all my questions answered but that I was reassured throughout the entire process. Thanks guys! You truly are the rock stars of your trade! read more

The folks at Servicemaster are friendly, honest, and professional. We highly recommend giving them a call. My husband and I had a different company come to our house in August to give us an estimate for mold remediation. The company claimed they would begin work August 15, however they never showed up and we recieved no phone calls. My husband tried contacting them multiple times, meanwhile our insurance has had us on a tight deadline to have the remediation completed. A friend suggested we try Servicemaster and we are so happy we did. Even though they had a busy schedule, Chris and Shawn were able to squeeze us in and started work quickly. Everyone involved in the remediation was great at communicating what was happening throughout the process as well as showing up to our house on time. Ryan and Jorge were quick and thorough with the mold removal and were respectful of our home, keeping everything clean and quiet while our 1 year old napped. A mistake was made during the project but Stephen caught it, he and Kyle did a fantastic job fixing everything. We appreciate that Servicemaster will go above and beyond to make things right. Thank you for all your hard work, you were wonderful. read more

Holy frijoles...I was thinkin' my blind and deaf dog did some serious urinating in my bedroom. After soaking up this liquid for a few weeks, my friend, Kim, suggested I call my insurance company. My insurance company sent out Damon from Servicemaster Restore. I discovered water in places in the wall I knew my dog couldn't possibly lift his leg that far to relieve himself. Damon used his magic 'red light baton' and found four walls needed to be cut out in different places because the toilet's seal (next to the bedroom) wasn't functioning right and which caused some water damage. Damon (later joined by Terry and Doug) all kept assuring me there will be contractors to replace the walls and carpet. (Supervisor) Doug, contacted/updated my Insurance Adjuster, David each day and I never had to worry about a thing. They worked around my sleep and work schedule and were trustworthy and super knowledgeable about disaster repair. I worked mostly with Damon. I told him he should mentor younger men and teenagers. His work ethic...you so seldom see it in humans like that any more. I feel completely blessed to have had the Servicemaster Restore crew in my home! ¡Absolutamente fenomenal! read more

My house was effected by the recent Carr Fire, and required emergency board-up for my door and windows, smoke damage cleanup of the interior, and my HVAC ducting cleaned. Once the evacuation was lifted on Friday at 6:30 in the evening, Jordan Heberlein, had the construction guys, Ryan and George, there by 8:00 to board us up and protect us from any potential looters. Halie and Jordan were there the next morning, on a Saturday, to assess the smoke damage and write up an estimate. Halie got the estimate THAT DAY to my insurance adjuster, and arranged the crews to come in that week. Thanks to Servicemaster by Cronic, we were able to get into our home at the end of that week. They were very professional and detailed, and the awful odor in my home is only a memory. We are more than impressed with everyone there. My expectations were met, above and beyond. I highly recommend Servicemaster by Cronic! read more

Servicemaster By Chronic Redding Team, came down after the Sonoma Firestorm and got to work right away. I had a tough time finding a company to help us due to the high demand in the Santa Rosa area, but Servicemaster was able to schedule us immediately. We experienced pretty bad smoke damage and Hallie was so helpful walking us through the entire procedure of the clean up and process. The team that came in was so professional and knew exactly what they were doing and did it in high efficiency mode. I can't believe the detail they put into the smoke damage clean up... down to each leaf on my plants. Pam, Felicia, Laura, Ben, Stephen and Damon did an amazing job! And they were fun people seeming to enjoy their job too! I high recommend Servicemaster for any disaster related or cleanup. I hope I don't have another mess like this, but they will be the first I call! read more

My dads house needed some serious work after a septic tank malfunction. (You can only imagine ). After multiple obstacles and issue after issue, long story short, the guys that moved my dad's furniture back into his house while we were unable to be present left it in an absolute disaster. When we were able to get back there Pam, Heather and Felicia were sent in to "unpack boxes". Instead they walked into a total mess. These ladies took to tackling the distaster in stride. They were professional, courteous and worked an absolute miracle by organizing and moving everything they could into it's right spot. I can not say enough about how amazed and impressed I was by these wonderful, hard working ladies! I truly hope that once we can get everything back in order that they are ones that are sent back to us, in fact, I think that it will be our request. read more

We are in our 2nd day of having a top to bottom house cleaning from smoke damage after the Santa Rosa Fires. We have a team that is the hardest working group of people we've seen. It's led by Pam Polonus who is overseeing our group, and one next door. Our team also includes Ben Stoner, Laura Sanchez, Anthony Penca. These hard workers are ALL DESERVING of a major bonus for all their work! Arrived on time, go right to work, stay busy all day and Pam is handling all coordination, training on some delicate work, double checking things are right, and making sure the crew is also taken care of. It's quite a large job and one she handles with great care, respect for all involved (even our kitties!), as well as her crews. Couldn't ask for more (except would love to know they have been well taken care of with a nice bonus for their hard work!) read more

A totally professional company that provides immediate response by professionals who are experts in attacking and stopping the source of water leaks and other calamities that cause damage to homes. I have used Servicemaster by Cronic twice, and, both times, was absolutely pleased with the results. The employees are on time, highly professional and very aggressive in stopping problems in order to minimize further damage. They explain what they are doing and return daily to ensure their actions are achieving the desired results. Servicemaster works hand-in-hand with Cronic Disaster Services to provide a "one-stop" source of mitigating and repairing damage to homes and quickly returning it to "better than original" conditions. I highly recommend both Servicemaster by Cronic and Cronic Disaster Services. read more

We live in Mary Lake and although our house is still standing, the Carr Fire left soot and ash throughout the house, attic, and garage. Servicemaster by Cronic came in and inspected, sent a recommendation to our insurance company -which they immediately paid- and the work began. Servicemaster then cleaned out the ash from the attic, power washed the outside, and completely cleaned the inside of the house and garage. Their teams were AWESOME! Our house has never been so clean...closets, mini blinds, book shelves, walls, and ceilings... they even organized the stuff in the garage so we could actually park a car in there! We have already noticed a difference in the air quality inside the house and can breath easier. Thanks to everyone at Servicemaster for making a stressful process so easy! read more

We had a flood a our house and service masters were called by my insurance company. It was after 5 pm on a Thursday. Service masters were at the house by 6:30 with several people and vac and removed the standing water and placed all furnishing on water prove blocks. They were there until 2:30 the next morning working.For the next 8 days they were there drying the place out and packed up all items for storage. They work hard and were very willing to due anything asked of. They worked thru the 3 day weekend and into the next week. Pam,Dean Felicia, Heather,Jesse, Richard ,Mike,Robert,and Jeff made a real difference, and made a disaster good with their great attitude and hard work. I would recommend them anytime you need that kind of help. read more

These folks were great at helping repair damage to my walls (due to a damaged tile shower surround). The staff were all very helpful and accommodating to my work schedule. Ben communicated with me and was thorough in his estimation of what it would take to get everything-up-and-running again. The company sent a gentleman named Will out. Will handled the demolition, minor plumbing, painting and touch-up work by himself. -was reliable, knowledgeable communicative on his schedule, time-frames and worked well with my schedule. I would have Will back to help if I ever had another situation like the one I had. A good company, (suggested by my home insurance company). I would call them again, if I were to need help in my home.. read more

My wife, one month old son and I are finally able to come home after a month of being displaced by the Tubbs fire in Santa Rosa. Service Master has an amazing team. We had exceptional service from: Pam, Nate, Damon, Felicia, Ben, Steven, Laura and Anthony. Each and everyone was extremely helpful, polite, considerate and kind. They were able to answer all questions and did a phenomenal job in restoring my home to a brand new condition. I would never hesitate to have this service Master team take care of my home again, if the event occurred. I sincerely appreciate their professionalism and personalization of care. Honestly some of the best service. My wife and I can rest easy knowing our home is safe for our son once again. read more

Servicemaster was incredible to work with. They were courteous fast and worked great with my insurance company. I started my process with Spencer and Mike they were quick and got the house dried out and answered all my questions no matter the time of day or what day it was. After their portion was completed I started working with Shawn and Cody for the mold mitigation. They also made the process very smooth and were there to answer all my questions and make sure that everything went smoothly with my insurance company. I couldn't rate them high enough, it truly was a good experience for what the situation was. I look forward to starting the process now with the project manager that is going to repair the damages. read more

We experienced wind and rain damage due to recent storms. Our insurance put us in contact with Servicemaster and Cronic. They came in and found serious mold and asbestos. They went right to work cleaning up the mess and preventing additional damage. The total effort went on for a couple of weeks and they were there checking progress and making sure that the job was done right. The people we delt with, both at the office and on site, were the best-- providing great service and answering our questions fully. We cannot recommend them enough, Done ritght and done as quickly as possible. We have given them 5 stars because they earned it at every step. We will use them again, if needed, without hesitation. read more

I just want to say this company is awesome!. a big hand for Ryan..that is one hard working young man. we had a pipe freeze and needless to say my room became a disaster area! they didn't even make us wait at all and it was New year weekend and Ryan spent most of his eve working his butt off and didn't leave until everything was cleaned up, fans everywhere , and even coming New year day to get more of the insulation from the atttic. so I thank you very much for sending us such a hard worker with a great attitude even though you could see how tired he was. also, thank you Shawn for bringing me boxes first thing in the morning and Steve for checking for asbestos..great job to an awesome company read more

This team was incredible after smoke damages from Tubbs fire in Santa Rosa, CA. Pam, Stephen, Felicia, Deena and Mike. Their work ethics are top quality. They worked my house from ceilings to floors, from inside to exterior. Thanks for cleaning my home, I'm so grateful. I can't get over how special attention was given to attic, Stephen finds a water leak from roof vent that was not found by insulation company hired to do this part of the job. Service Master cleaned up what insulation company should have done. It's rare to find services today where workers care and do what they are hired to do, and do the right thing for customers. Appreciated and very grateful. read more