The small store that I work at was recently inundated by mortar dust from construction that was taking place on the outside of the building. Servpro was hired to clean the store, where everything was covered with a fine powdery dust. The bid was for $2700 and the owner of the building paid a $1300 down payment when Servpro arrived to do the work. 2 workers came and spent 5 hours cleaning.
When I returned the next day, I could see that much was still covered with dust and the floors were streaked where the dirt clearly was just pushed around by the mopping they did. I've included pictures of the dirt that was still visible.
I talked to the project manager and sent her the pictures of the remaining dirt and streaked floors. I was told Servpro would get back to me by end of day (Friday). At the end of the day I called to inquire about it and was told they got busy with some emergencies and would get back to me on Monday. On Monday I was told that management would be looking into it Tuesday morning.
In the meantime, because the building was dirty enough that spending a couple hours down there resulted in coughing and concern that it was not a healthy environment, I took it upon myself to do some cleaning. I spent 4 hours Sunday dusting, vacuuming and mopping the showroom.
When there was still no resolution from Servpro on Monday, my son and I spent an additional 2.5 hours cleaning the rest of the building.
On Tuesday, Servpro notified the owner that they would accept the $1300 down payment as payment in full for the work their people completed.
Their people completed very little work that didn't have to be redone, excluding the windows they washed and the light fixtures they vacuumed and/or wiped down. read more