Water Leak Remediation. Would not commence work without my signing a contract I was not allowed to…read moreread while my house was actively flooding. Demolished custom kitchen cabinets they had been forbidden to touch from the beginning, illustrating either not understanding the difference between restoration and remodeling and/or simply ignoring the preferences of the homeowner. Team members consigned items to "trash" that were NOT trash, including a roll of almost-new carpeting that could have been used to re-carpet the stairs from which they tore carpeting (unnecessarily). Used far more dehumidifiers 24/7 than necessary, and for a week to 10 days longer than necessary. Can't wait to get the electricity bill. Allowed crew to use a carport (not part of house) as a shortcut for their crew to carry demolished flooring to their truck, leaving it with a broken door, boxes of garbage and boxes they had packed to take to storage but did not take. Left refrigerators and a full freezer without power, resulting in hundreds of dollars' worth of spoiled food, its smell, and requiring remediation on the main fridge for the lingering smell. After stating they were finished, we were left with nails sticking up out of floors on both levels of home; drywall dust and paste everywhere both inside the house, and outside on the front steps and driveway; a large pile of demolished plywood subflooring, and the above-mentioned boxes of garbage. The large panel of drapes from a sliding door had been tossed outside in a heap, now wet, stained and drywall-dusted. At this point, they were fired. WORST OF ALL, they have still not provided--a month later--either me or my insurance company with either an INVENTORY or the location of virtually all of my possessions taken to storage from my home. So was this remediation of water damage or the world's slowest home robbery?

highly recommended, great work and great employees. I was super satisfied by the customer serviceread more

We discovered water damage and mold in our home after moving our daughter's bed…read more I found Damage Control Remediation on Yelp and called them first. Joel came out the same day to survey the damage. He was amazing! He brought in a plumber and an asbestos abatement team that we ended up needing, and made the entire process as painless as emergency home construction at Christmastime could possibly be. He even reached out to check on us the day after Christmas. Every single contractor he brought in was as nice, knowledgeable, and as professional as they could be, and they all worked with us to keep the costs down. Do not hesitate to call Damage Control Remediation! They're real pros!

Great experience on a moments notice!…read more We had a flood over our kitchen floor. Joel came out the same day I called him to assess the damage. He provided an estimate for removing damage and dehumidifiers. After cutting out the area he determined the water intrusion did not require equipment and reduced the cost of the job dramatically. The quality of work was excellent. Containment was placed during the work and edges left clean and taped off.

After being flooded by a neighbor's water leak, our condo propert management used CCR to repair…read moredamages to our unit. The communication regarding when workers would be there was zero- unless we contacted and asked for information. The workers would show up hours after their supervisor said they would be there, and on two occasions, not at all, with no communication to let us know that they wouldn't be there. Repainting had to be done 3 times - wrong color; painting over drywall mud they left on trim from repairing holes they cut in walls. Flooring had to be placed twice because they forgot to use the underlayment that was sitting next to the boxes of flooring. While reflooring, they removed a baseboard heater and tried to shove it under the bathroom cabinet - laying floor in front of it. In order to remove heater, flooring had to come out or be scratched up. The wiring that needed to be capped off was taped up with painters tape instead, with power left on. They left the common areas filthy with construction dust and debris. We cleaned these areas after they left, on many occasions. They left garbage from the renovation for us to dispose of. Because we left an unfavorable review on the sign off papers, they hounded us with phone calls afterward. Their bill to our property management company was inflated and included areas that were not damaged. Workers took personal phone calls while working and talked while "working" on replacing our drywall and paint - not paying attention to what they were there to do. Parts of our vanity, sliding doors and toilet were thrown away by work crew and had to be replaced. We finally became so disgusted with the quality of workmanship that we asked them to leave with work uncompleted. They wanted to come back, but we are not allowing them access.

The most disturbing thing was that several family heirlooms were missing after they finished. I…read morecontacted the office and was told someone would get back to me. After several weeks, I contacted the owner, who said he would look into it. He never got back to me. My family treasures are irreplaceable and I am heartbroken.

The small store that I work at was recently inundated by mortar dust from construction that was…read moretaking place on the outside of the building. Servpro was hired to clean the store, where everything was covered with a fine powdery dust. The bid was for $2700 and the owner of the building paid a $1300 down payment when Servpro arrived to do the work. 2 workers came and spent 5 hours cleaning. When I returned the next day, I could see that much was still covered with dust and the floors were streaked where the dirt clearly was just pushed around by the mopping they did. I've included pictures of the dirt that was still visible. I talked to the project manager and sent her the pictures of the remaining dirt and streaked floors. I was told Servpro would get back to me by end of day (Friday). At the end of the day I called to inquire about it and was told they got busy with some emergencies and would get back to me on Monday. On Monday I was told that management would be looking into it Tuesday morning. In the meantime, because the building was dirty enough that spending a couple hours down there resulted in coughing and concern that it was not a healthy environment, I took it upon myself to do some cleaning. I spent 4 hours Sunday dusting, vacuuming and mopping the showroom. When there was still no resolution from Servpro on Monday, my son and I spent an additional 2.5 hours cleaning the rest of the building. On Tuesday, Servpro notified the owner that they would accept the $1300 down payment as payment in full for the work their people completed. Their people completed very little work that didn't have to be redone, excluding the windows they washed and the light fixtures they vacuumed and/or wiped down. I've included pictures of the mop heads and the filter from the shop vac I used to re-clean. Disgusted that the money was not refunded as the cleaning had to be redone.

ServPro of Marysville/Arlington were prompt, efficient, courteous and did an awesome job for us! I…read morewould highly recommend their services. Carol L. Panagos Granite Falls Community Coalition

Stay. Away. Green…read moreState used an unregistered contractor for unlawful electrical and plumbing work, without pulling permits or having inspections, and then incorrectly told us they weren't needed. And that's just the beginning of our problems with them. We haven't been able to use our master shower in 7 months because they caused a leak just before Thanksgiving of 2025, and they haven't fixed it. Our Christmas photos have 3 large, beautiful holes in the ceiling, above our tree. And their contractor left our jetted tub in a hazardous state, without GFCI electrical protection, and we've been told not to use it for our own safety. You can see they've been cited for multiple issues - the state provides a tool to verify contractors, here: https://secure.lni.wa.gov/verify/ Their tile installer did extremely poor-quality work. Like jagged breaks in glass accents, wandering tile cuts, edge pieces not lining up, grout in the wrong places, and lots more. The account manager and project manager reviewed his work and said it was industry standard. Literally, they looked at this big, jagged piece of glass glopped in with grout (among tons of other problems, large and small) and told me it's industry standard work and they wouldn't fix it. Not joking. It makes more sense when you hear that: - the account manager is the son of the project manager, - the project manager hired his son-in-law for the tile work, - the son-in-law had been in business less than 6 months, So, he did bad work which they defended. There are actual industry standards, and I read them, and his work definitely doesn't meet them. And then, still, the tile guy installed the underlying waterproofing incorrectly. It's incomplete, it's incorrect, and it doesn't follow manufacturer instructions. He made our shower curb flat instead of angled to drain water, so we ended up with standing water, growing mildew, on top of incomplete waterproofing. The repair they proposed, I discovered, would have been incorrect and not manufacturer approved, too. And then Green State told us we'd have to pay to fix it some of it. They say they have a workmanship warranty, but they ignored requests to warranty their work. So, to recap, they hired an inexperienced in-law who did bad work, asked us to pay to fix their bad work, then refused their warranty. Then there's the hole into our attic they made around September 2025, told us was fixed multiple times, then come to find out they hadn't, so they finally fixed it at the end of January 2026. Or that they fabricated our new countertop wrong, so there's a gap between the side splash and the wall. Or that they didn't seal it with silicone either so water can go straight back to the wall... So, like I said: Stay. Away.

Green State Restoration is amazing! From the very beginning when we scheduled with Ruslan, to the…read moreday Max came out to our home, we were super happy with Green State Restoration. We hired Green State to clean up our attic and crawlspace as we had signs of past rodent activity and wanted to get it cleaned up and mitigated to stop future rodent activity. First of all, they were able to fit us in on New Year's Eve which was only 2 days after we originally got in contact with them. All other companies we talked to were 2-3 weeks out. Not to mention, they were the most affordable of all the companies we contacted. Max came to our home to do the work and was incredible the whole time. He answered all my questions, kept me up to date on what he found, and even fixed a vent pipe we didn't know was broken for no extra charge. He was in and out in about 2.5 hours and got us the final report by end of day. I would 100% recommend Green State Restoration to anyone who needs cleanup and mitigation. They are fabulous!

The small store that I work at was recently inundated by mortar dust from construction that was…read moretaking place on the outside of the building.  Servpro was hired to clean the store, where everything was covered with a fine powdery dust.  The bid was for $2700 and the owner of the building paid a $1300 down payment when Servpro arrived to do the work.  2 workers came and spent 5 hours cleaning.   When I returned the next day, I could see that much was still covered with dust and the floors were streaked where the dirt clearly was just pushed around by the mopping they did.  I've included pictures of the dirt that was still visible. I talked to the project manager and sent her the pictures of the remaining dirt and streaked floors.  I was told Servpro would get back to me by end of day (Friday). At the end of the day I called to inquire about it and was told they got busy with some emergencies and would get back to me on Monday.  On Monday I was told that management would be looking into it Tuesday morning. In the meantime, because the building was dirty enough that spending a couple hours down there resulted in coughing and concern that it was not a healthy environment, I took it upon myself to do some cleaning.  I spent 4 hours Sunday dusting, vacuuming and mopping the showroom. When there was still no resolution from Servpro on Monday, my son and I spent an additional 2.5 hours cleaning the rest of the building. On Tuesday, Servpro notified the owner that they would accept the $1300 down payment as payment in full for the work their people completed. Their people completed very little work that didn't have to be redone, excluding the windows they washed and the light fixtures they vacuumed and/or wiped down.

Don't use this company!! It took 1 1/2 years to "finish" my…read morewater damage project. The finish work was so bad I finally told Jonny, the lead, to just go away. I will pay for competant trades to finish the job. Their painters are the worst, the drywallers not much better. The tile guys horrible. My bathroom door doesn't close because the threshold is too tall. The paint on the wood trim is two different shades. How hard is it to paint the entire piece of trim?? I could go on, but I think you get my story. The demo guys didn't put up dust barriers between the rooms so almost my entire downstairs was covered with tile and grout dust. I works with contractors almost every day. These guys give legit trades a bad name. They certainly do not care about the quality of their work.

It's no wonder their ratings are so poor. Search on YouTube for work that they promised to do for…read morean old lady (Gloria), and they still haven't done the work (they've even been paid for the work). It's been 15 months! Shame on AARP for hiring Puget Sound Restoration. :(

What a great business to work with. Wonderful to have NW Sound crawls to provide the paper work for…read moremy PSE rebate. Provided a very clean and well organized clean out of my crawl space making a tunnel to my front door to my crawl space so insulation would not go everywhere while removing. Promptly, started at 8 AM and left at 5 PM. With no trail left behind. Sent Video of before and after where my crawl space was insulated tightly down. All pipes were foamed so no mice can come back. They place traps to periodically come back to make sure it remains sealed. 253-315-0172

Our house had a moisture problem from seepage hidden underneath, and of course then we found the…read moremold. UGH! Anyways, Sound Crawls was recommended to us. They basically inherited the business and experience from Clean Crawls (which was a big name contractor around King and Snohomish years ago.) We met 2 people from Patrick's crew, they were polite, hardworking, and super chill. The crew always showed up on time -- which is saying something because I-5 can be so unpredictable. Pat kept me in the loop the whole time with updates and photos of the damage. We're first-time homeowners and Pat took the time to explain things to us. Gave us tips etc. Straight-up, no BS or NO upsells! The work they did for us was top-tier. I am a "perfectionist" and I was happy with how everything turned out. If you see your home as an investment (because it is), Pat and his crew should be your go-to. The best part is they're honest. None of that, "Oh, we didn't include this in the original quote because we didn't see X, Y, Z coming." The guys on the crews been around for 15 YEARS and pretty much know what's probably going on beneath the surface before they even start. They handle all sorts of things like crawl space work, drainage, insulation, vapor barriers--the works. If you got a house problem, they got a solution. ** One thing to note: they are super hands-on and always busy, so if you call and don't get through, give it another shot. I think my wife said she called them 2-3 times because the crew's always on the road. **