Rate my experienc? How about we create a new system?? 0 to + 10 then on the same scale 0 to - 10. Realistically the minus side DOES NOT go negative enough. Here's My LIST: #1 $10,000 Tiger Wood floor basically destroyed. Brian hires one of his "buddies" who came into my house and sanded 15 coats of Aluminum Oxide off the floor. Yep destroyed the protective layer. All that was required was buffing. MORON. #2 Missing property and items brought back to our home that didn't belong to us. #3 DAMAGED furniture. Brian's response was "we're not furniture movers" ????? Why did you remove absolutely everything from our home then ????????? WTF? read more

Just awful service. i had a flood in my home and dealing with Servpro was worst than the water. They cut numerous holes the ceiling and neglected to patch them all once my home was dry. I had to call them out three times to fix construction issues. There staff ripped up my carpet where it couldn't be repaired and they refused to fix it and finally they place the dehumidifier to close to my fridge and it burned out the motor resulting in me having to buy another one. It was awful dealing with this company. never again read more

We had a water pipe break in the ceiling. We called Servpro and they were there within an hour, and this was late in the evening. In two hours Josh and his crew had the basement carpet bagged up and out and fans and huge dehumidifier running. They were diligent in coming back to check humidity levels and had us taken care of quickly, making a bad situation much more bearable. They were hardworking and friendly. I would recommend them highly. I'm just hoping I don't need them again! :) read more

My basement egress window was destroyed during a storm about a month back. My basement is unfinished and there was no standing water when they arrived. There was sand and mud only and the basement isn't very large. They were quick getting out there and the workers were friendly. However, it cost me $1800 just to remove sand and mud and not a lot at that. I figured a couple hundred and the workers said not to worry since it wouldn't cost much. It took them maybe a hour of work if that and then they said they would come by the next day to clean up the basement. They came by and said they needed to leave their dehumidifiers another day or two and when I asked if that cost extra, the gentleman said no. But it did and I shouldn't have been naive. They also never cleaned up the basement. There was still glass everywhere and still mud and sand. I'm not sure what I paid for but I would highly recommend you look elsewhere for a cleanup service. read more

We highly regret hiring Brian Burkle's Servpro franchise in Grimes for mold remediation. The first job was scheduled for 7/20/15 and as of 9/18/15 work is still left unfinished. We've had the crews scheduled to come out for 2 different jobs that were to take a total of less than two days as told to me by Brian, but it's taken 5 separate days to get jobs worked on and 2 months later they're still not finished. We've been no-showed on twice and not notified that they chose to cancel on us. We've been canceled on a 3rd time (this time they at least had the courtesy to tell us in advance rather than waiting for us to call and find out when they were many hours late on the other days they no/showed...but still, we're being canceled on more often than we have jobs that we've hired them for! Unacceptable). We were refused a proper work estimate (complete with updated diagram of the area to be remediated, correct work description, etc.) multiple times for the second job. We were given one estimate for the second job that was literally the exact same one from the first job, same diagram of area to be treated (and these jobs were for two separate areas in opposite sides of the house), same cost, same description except for line 3 on page 2 of a 4 page estimate. Line 3 was to be the updated job description, but the description was incorrect according to what Brian and I had agreed on for the job. Crews showed up having wrong directions for the job because of this. Brian repeatedly insisted he was giving me an updated/new estimate when in fact he was not-- the vast majority of it had the exact same info and details as our first job, and they were two different jobs in two different areas. Mold affected areas of our home have repeatedly been left unremediated/untreated or left behind when they should have been removed after crews have said the job is done. Steps of jobs that he had in our estimates have been skipped over (such as fogging and sealing treated areas with an antimicrobial spray/Kilz), we've been lied to and yelled at as customers as well. If I had the option to give 0 stars I would have. The paperwork they had us sign states that a supervisor is to do a final walk through on jobs but this has not happened at all after crews considered each job finished...and both jobs were left unfinished in multiple ways. A simple walk-through by a supervisor would have caught the many mistakes I have caught (and I'm not even someone who works in this industry, I'm an educator). The two months they have been dragging their feet to get our jobs done have been a complete waste of our time, have created a great deal of undue stress with no resolution and have caused me to deeply regret hiring them for the job. We have lost use of half of our home due to the high spore counts we have (that are triple and quadruple what is safe) for 2.5 months now since the discovery of the mold. Brian was aware of our mold spore counts and health issues from the first day of the job on 7/20/15 and that our doctor wanted us to stay out of our finished basement but did not make it a priority to get our job done in a timely manner. If our home isn't remediated to the point of showing spore counts in the safe range by the time closed window weather arrives, our doctor wants us to move out of our home because we will no longer be able to stay upstairs where spore counts are in the safe range and flush our house with fresh air from outside to counteract the dangerously high spore counts. We cannot afford to live in a hotel, and my parents live just far enough away that my husband would be in violation of his on-call work contract for Mercy Hospital that states he has to be within a 30 minute drive in case of emergency surgeries after typical work hours. I now have to hire another company to finish the many steps in the jobs they said they would do but could not get right, so I feel as though I am having to start over with this mold remediation. I said it once and I'll say it again, I highly regret hiring Brian Burkle's Servpro franchise. We have not had a single job go right in their care. We have also contacted Servpro Corporate to help oversee this process of negotiating a resolution, but that has proven to be ineffective. The effort on their part to oversee a resolution was minimal at best and they are no longer trying to assist in a resolution. A review on the BBB will be up soon as well that gives more info. read more