Our experience with Grateful Dog on Thursday, November 6th was deeply troubling and ultimately…read moreunacceptable. This was our dog Indio's first visit. When we picked him up around 5 p.m., he had a severe laceration on his lower eyelid and was visibly shaken. A young staff member admitted he was in another room at the time and that no one was supervising the dogs when the injury occurred--despite Grateful Dog's website explicitly promising "supervised play, indoor and outdoor." It was clear this employee was not trained to handle incidents of any kind. He also told us he had been instructed over the phone by his boss, Ernie, to clean the wound and apply ointment without notifying us. Ernie made a judgment call based on a dark photo instead of contacting us. As a result, our dog was left with an open, untreated wound for the rest of the day with no communication whatsoever. We took Indio straight to the emergency hospital, where he required full sedation and several hours of treatment. He remained there for nearly six hours. Both the ER team and our primary vet agreed that the lack of supervision, failure to notify us, and the attempt to treat a significant injury without consent were irresponsible. Indio is now on multiple medications, wearing a cone for weeks, and his emergency care totaled $1,295.26. When we later spoke with Ernie, his attitude was shockingly dismissive. His exact words were: "I've been doing this for 30 years -- didn't seem like a big deal." No responsible professional minimizes an injury requiring emergency sedation as "not a big deal." We then emailed a detailed summary with photos and documentation. After that, Grateful Dog completely ghosted us. No response, no acknowledgment, no concern. Accidents happen. But zero supervision, untrained staff, unauthorized medical treatment, a manager who downplays the injury, and complete silence afterward are not accidents -- they are serious failures in judgment and care. If you're considering this facility, ask very direct questions about who is actually supervising your dog and what their real protocols are. Our experience suggests there is a significant gap between what's advertised and what actually happens.

I've been taking my dog to The Grateful Dog for the last 3 or so years and I can't say enough good…read morethings about them! The staff is incredibly attentive, friendly, and genuinely cares about every dog that walks through the door. It gives me such peace of mind knowing they treat my dog like family and go above and beyond to make sure she's happy, safe, and loved!

Unprofessional in many ways. I agreed to meet him at his location at 6 pm; no show at our agreed…read moretime; he said to meet him at another dog park across town. No show again; then when he finally got our dog at 8 pm, he fed him at 10:30 pm without checking with us. Our dog vomited, and he claimed that he had kennel cough w/o evidence, & insisted on returning him to us immediately that night. Of course, he demanded 150% of the daily boarding rate to return him & clean up his vomit, and threatened to not return the dog's belongings. Our dog was vaccinated & was healthy & acting normally when we got him back. Not happy and definitely don't recommend!

Amad is the best dog walker - my dog doesn't usually like strangers, but my dog has warmed up to…read moreAmad and really loves him. Amad is also very responsible with my dog (and other dogs), and interacts with the dogs throughout their walks - I know this because I've met Amad while he is walking other dogs just so my dog can say hi. If Amad has availability, you would be lucky to have him as your dog walker.

Brad and Natalie are amazing. I have a super anxious chihuahua mix and Brad made sure he felt…read morecomfortable, even giving him a seat in the front nearby him! He was super reliable and when I needed to adjust days he always was there. He never forgot once. I don't know how he was so organized! Tyson loves Brad!

Wags Paws & Heart is the best dog walking service in the city. Natalie & Brad are like family! My…read moredog Duchess started in the pack walk 9 years ago, and it's been amazing to see this small family business flourish. Uncle Brad also helped us with checking our mail, and watering our plants when we'd travel for extended amount of time. They are punctual, easy to deal with, and take amazing care of my beloved dog. Always get a daily picture update, and know they take the best care of all the dogs. Sadly, I just moved out of their service area, but will always hold a special place in my heart!

My two furry girls were never left alone. This summer we had to leave them for 10 days, we were…read morevery anxious how the girls were going to react, plus we didn't know which pet hotels were good for them. Our next door neighbor advised us about Doggy Dash. We called right the way and talked to Andrew, and he guided us through all the details. We felt very comfortable. We left them few days before to see how they would react. Andrew and his team truly good take care of them. Doggy Dash provided excellent cat sitting services for my furry girlfriends. The caregiver was attentive and followed all the instructions meticulously. Their professionalism and care ensured my cats were content and well-cared for during our absence. We will definitely use them again for our next trip! Girls said "Thank you Doggy Dash! "

Doggy Dash is reliable and trustworthy with an amazing team of walkers. I have worked for Lizzie as…read morea dog walker in the past and appreciated her amazing leadership and kindness. I am now thrilled to have a pup of my own that I know I can trust in the care of Doggy Dash's team. Andrew, the manager, has been so helpful in getting me and Dawson started with walks and is flexible with our needs. I highly recommend Doggy Dash's services!

Jane is the best! Over the years, she has been kind, safe, reliable, consistent, and adorably…read moreloving with my cat and has been always in good communication. She is the best, and I highly recommend her services.

We're so happy we found Jane, who was highly recommended by a friend. Jane had taken such good care…read moreof our friend's dog. Our family went on a 1+ week long vacation, and we didn't have to worry about our 8-year old small dog, because he was happily having his own vacation with Jane. Our dog was able to meet & play with other small dog friends (Jane also took care of throughout this period), go on long walks in different parks, lay on soft surfaces, sleep in the bedroom, look out windows onto the street-basically everything he loves to do. Jane sent us daily email updates with photos, which we loved and looked forward to during our vacation. We picked up a very happy and content dog after our vacation. We would definitely use Jane's pet sitting services again and highly recommend her.

Alex from SF Dog nanny has been a part of our pup Sky's l life for the past year (since she was 4.5…read moremonths old!) and he has been nothing but wonderful! Alex forms a great connection and trusting bond with his pups. Sky is excited when she sees Alex and most importantly we trust him with our baby. In addition, he is flexible with our schedules and prices are reasonable. Going out with Alex and his pack has greatly contributed to Sky's socialization, we are so grateful for that! We plan to continue to use Alex's services for years to come!

Alex is professional, reliable, pleasant to communicate with, and passionate about his work. What i…read moreparticularly love is that he truly enjoys his work and time with dogs. Our dog loves him, too. The positive energy really shines. It's been about 6 months and Im super grateful to have found him. The dog walking and boarding services have been great.

Jeanette has been full time with my mini schnauzer for 3 years. Everyone asks me how I trained my…read moredog so well and it was all Jeanette. She is so loving and caring of our pups. We love Jeanette!

I don't know what I or my wiener dog Willy would do without Jeanette! Willy loves his daily walks…read moreand it makes me so happy and stress free at work knowing that my pup is getting great exercise, socialization, and love. Not only does she provide such great care of my dog, but she is very responsive and always takes the time to answer any questions I may have/provide advice. Would highly recommend her and if yelp allowed it would give her ten stars!

We love Diane!! Diane has been walking our puppy Tasman for a few months now and I am so happy we…read morefound her! There's nothing worse than that feeling of guilt when you head to work and have to leave your puppy behind. Now that we have Diane, the guilt has gone away! She's extremely punctual, flexible with changes in the schedule and most importantly- she loves Tasman as much as we do! He's always SO excited to see her when she picks him up and he's totally wiped out when she drops him off. A dog owners dream! Additionally, Diane sends daily recaps with pictures after every walk. One of my favorite times of the day is when I get that email! :) Thank you Diane!

Diane has been walking my dog Sushi for almost 2 years now. I can't say enough good things about…read moreher and her service. She cares for her dogs like they were her own. I've never felt more secure leaving Sushi with anybody else, truly. I trust her with the life of my dog like nobody else. One of the saddest things about moving out of the area is that Sushi will no longer be able to meet up with her friends every day under Diane's supervision. Diane, you're the best!

Rhonda has been taking care of all four of our cats for a few years now. She is absolutely amazing…read more She sends photos, updates, discusses her own kitties, and is so so so patient with our last minute needs and fretting. We are always so last minute with our wacky schedule and Rhonda is always there. Although this hasn't happened yet, I know that when I even lose my house keys ill probably text Rhonda for help. :) I trust her completely with our kitty children. Thanks Rhonda!!!

Rhonda was recommended to me by a local dog walking company that was too booked for my bolognese…read morepuppy Oliver. I travel Monday - Thursday so it was imperative that I find someone reliable to take care of Oliver during the day while my roommates were at work. Rhonda started walking Oliver when he was 12 weeks old and has been walking him ever since! There have been several times that I've had to travel at the last minute during the week and on the weekend and Rhonda has been available and willing to take Oliver at the drop of a hat. I've scheduled Oliver for two walks a day and Rhonda often takes him for the entire day. She sends me updates through out the day and even sends pictures! Since I'm not in San Francisco during the week its nice to receive pictures of Oliver happy :) I can't imagine a better dog walker for Oliver! I'm pretty sure Rhonda has become his preferred companion and probably wishes he had two walks a day on the weekend!! I trust her implicitly and especially recommend her to anyone with a special situation like my own. She's made my puppy feel like he's got a second mom during the week!

This is a bitter sweet review as we are moving and are outside of the coverage area. There are not…read moreenough superlatives to describe the Citizen Hound experience. Every dog walker and employee is exceptional, treating our dog as their own. Special shout out to the amazing Wes (our first walker), Alex our interim and finally Grace (gonna miss your beautiful face and great commentary on the daily recaps). Hopefully with little Niko leaving it frees up a spot for some other lucky dog to have the best experience. Love you guys, forever thankful.

Citizen Hound has been an absolute gift to our family for over 7 years. From the moment David came…read moreto meet our tiny 9-week-old puppy, we knew they would be in the best hands -- and we were right. The entire team has shown incredible love, care, and professionalism every step of the way. They've not only given our dog years of fun, exercise, and socialization, but they've also helped us learn so much as dog owners. Every walker we've met has been warm, reliable, and clearly passionate about what they do. Our dog absolutely adored their time with Citizen Hound -- the excitement when they arrived said it all. Knowing they were with people who treated them like family gave us complete peace of mind. They're more than just a dog walking service; they're a community of people who genuinely care. We'll always be grateful for the joy they brought to our dog's life, and to ours. If you're lucky enough to live in their service area, don't think twice -- your dog will thank you every single day.