Bad experience with billing Playing games.....go somewhere…read morethey give you a real bill and service...big mistake alot dentist out there

I visited Dr. Weisenfeld's office this week for a cleaning and checkup. I was seen on time by the…read morehygienist Melissa. She was very professional and made me feel at ease. The cleaning went well and then it was time for my checkup. Dr. Weisenfeld did a very thorough checkup, not only looking for any problems with my teeth but also checking for oral problems and cancers. All went very well. I have been going to his office for more than 35 years and have always had a very positive experience.

DO NOT go to these people. I only chose to go to this dental office because it's near my job. All…read morethe ladies at the front desk are rude and they talk about you in another language right in front of you. Their office is small, cramped, and there's always way too many people there. The actual dentists that work there are nice and they're the OnLy reason this place gets two stars. I went there a couple weeks ago for a 1:30 filling appointment. I went to sign in, and at 1:50 I was told "the doctor isn't here". I was dumfounded because I couldn't figure why I wasn't informed not to come there. I understand that people get sick and call out from work. That's not a problem. My issue with this place is that they never told me to not come. Not only that, but when they told me he wasn't in they were nasty about it. I thought I made a mistake so I asked when my appointment was and the girl said " today at 1:30, but the doctor's not here." They were just rude and unapologetic when they were the ones that wasted my time and travel expense by not informing my of his absence early on. I only needed one my gilling do I went back a week later. When I was done I asked for my records. And now all of a sudden they want to be nice. Saying things like " we can fax over anything to any specialist if you Need us to" and "what do u need them for? Is it for you?" " you need to come back for a root canal " " the records are 25 dollars " .... Sigh At this point I'm saying in my head " they're my records, it doesn't matter why or what I need them for. They're mine. Give em to me. The fcuk." Lol Needless to say I'm not going back and I'm telling anyone reading this to run farrrrrrrr away.

This is the worst dentist office I've ever been to it's filthy dirty and I'm waiting 3 hours so farread more

Staff is excellent, very polite and efficient. Trust them…read morewith my dental issues. Easy to get an appointment on with staff!

The whole team is very attentive and caring. I had an emergency and they were able to fit me in to…read moreremedy. The office is very welcoming. I am so happy I found you.

Richmond Hill Dental Design and Dr. Cisternas are the best! The staff are super nice and we never…read morewait much at all. The office is clean and new and the atmosphere is nice. I wouldn't trust my family's dental care with anyone else! We travel quite a bit to get there and it is always worth it. Highly recommended!

I came in for pain in a tooth that lasted 1 day and resolved before my appointment…read more *After taking X-rays the first thing Dr Cisternas did was immediately chastise me for not coming in for a checkup since my last visit. I told him I lost 3 people during Covid and left his office several messages in May of 2020 but never received a call back. He told me I still needed to take care of my health, no I'm sorry for your loss, nothing! Sorry, but teeth which will eventually all fall out for everyone does not trump the life and death situations we all faced during the COVID-19 pandemic. As a nurse I can assure you that dealing with stress of covid in the hospital and all the deaths made my routine dental checkup less than a priority. *He told me I needed two root canals and a cap and that one of the two, a pre-molar needed treatment promptly and he could not drill and fill it per the appropriate ADA established treatment guidelines. I didn't even have pain in that tooth so it was quite a surprise. *He then conducted a pulp vitality test which based on my research was normal "a)Normal Response: Healthy pulps are expected to respond to sensitivity testing by eliciting a short, sharp pain which subsides when the stimulus is removed, indicating that the nerve fibres are present and responsive". Dr Cisternas told me that the pain I experienced confirmed I needed a root canal. Besides being inaccurate, I scarcely needed more pain from the electrical shocks when I came in because of pain in a lower molar. *Dr Cisternas advised me that he could see on the X-ray that a nerve was wrapped around the root of lower molar, this is the tooth that had brought me into his office. I worked in radiology for 9 years and as far as I know X-ray's cannot see the soft tissue of nerves. The fact of this I confirmed with another dentist. *When I told Cisternas I wasn't interested in a root canal for a tooth that wasn't hurting me, and asked for alternatives. He very condescendingly said I had two options, he could pull the pre-molar (not related to the tooth with pain that brought me in) or do a root canal and a cap. I said I would think about it and be in touch. *I was told my copay was $45, which I paid and left. 2 weeks later I called the office after I received the EOB (explanation of insurance benefits) stating I had no copayment or fees that I was responsible for. The secretary/manager told me it was for the pulp vitality test which wasn't covered. As a participating dentist his agreement with the insurance company prohibits him from passing on these charges as they considered it to be part of another procedure that was billed for. I had to contact my insurance company to obtain my refund! Later in the day I receive a call from the secretary/manager that they will issue me a refund but that they will no longer accept Aetna PPO my insurance. Who cares! Like I would go back there again! HA! I got my tooth fixed by another dentist in SI (with all 5 star reviews) without any problems at all and I am as happy as a clam. In fact, my new dentist is hands down the best dentist I have ever seen in my life! His injection skills were beyond excellent and hardly detectable. The results are perfect!

Dr. Zaccariello truly saved my day. After an unexpected fall and two chipped teeth, I called Dr…read more Zaccariello in distress. He fit me in the next day and came in on his day off and bonded my two teeth. My teeth look exactly the same as they did before. He is amazing at what he does and is in this profession because he cares for his patients. I cannot recommend him enough. He knows exactly what he is doing and is truly here to help you. I cannot thank him enough for what he has done for me. He is truly the best of the best!!!

Very professional and kind staff. The doctor loves what he does and it shows. Very attentive, kind,…read moreand honest.

receptionist are VERY rude, purposely prolonged my appointment, not knowing me, and my family were…read morealready in their system. The dental service overall is good quality. However, the customer service is really bad.

I found Harry Weisenfeld D.D.S threw a friend and he did work in my mouth without any pain. He…read moregave me a needle with novocaine to numb my gums. I didn't even feel it needle and had no pain while he was woking in my mouth. I give this Dentist 5 Stars Thanks Doc

I've been going to Dr. Santos' practice for over 15 years. She and her staff are always…read moreprofessional and go the extra mile to make patients feel cared for. They send helpful reminders, offer weekend hours, and share good advice to improve oral hygiene. When the flash snowstorm hit last Thursday, her staff called and rescheduled me for early Saturday morning which I appreciated. My one regret is I sometimes put off scheduled appointments because my teeth really do feel great after a thorough cleaning!

Dr. Santos and her team are amazing! I go to their office biannually with my brothers and they…read moretreat us quickly and are so kind to my younger sister as well! The dentists at this office are very compassionate, easy to talk to, and friendly. The office itself is very clean and comfortable. Highly recommend!

Amazing Dentist and A great Staff. The office is kept beautiful, they keep to their appointment…read moretime, and don't have you waiting long.

Always a great experience. My teeth are in great shape and cared for thoroughly. I didn't have to…read moretake a single painkiller when I got 3 of my wisdom teeth out and no stitches! The office is run efficiently, on time, and they always send a hand written card thanking me for my visit. I always recommend Dr. Hecht and his team!

Over the years i have had to try other dentists and was never happy. Finally i am Very happy. My…read morefirst visit here and i have to they did a good honest job. They are very friendly, very thorough and get the job done with great conversation. Easy to get to, great neighborhood, plenty of parking. Even though we do not need to return i wouldn't mind.

Great Dentist! He is so nice and does a great job. His office is nothing fancy, but who needs…read morethat when you are getting great care and honesty. I have the worst teeth and he fixed everything and it was completely painless. I only wish I still lived on Staten Island so I can still be under his care. Highly Recommended.

I had a great cleaning with Fiona. dr. Kluchman is wonderful . Clean office, friendly staffread more

As a woman who has alot of dental and white coat anxiety, they have made me feel very at ease. I…read moreneed alot of work done and have fallen off the grid, im very happy to have chosen them. These guys get glowing reviews from me - that anxious dental lady.