I have been here MANY times with several members of my family, and have always been seen quickly…read moreand kindly. My father even died here, and I would still recommend this hospital. It is also very clean, and has a good cafeteria (short hours), and the room food has always been good. Plenty of food places around too.

This emergency room team understands and operates with a sense of urgency. I like the set up with…read moreadjoining rooms to do an EKG and draw labs without having to see an MD first. The doctors and nurses in the ER were great. Very efficient and professional.

Excellent care. I have been using them for the past 10 years at the Cedar Park TX clinic and…read morewouldn't think of going anywhere else. The staff is great and all the doctors and nurses are very engaging and personable.

I went on a weekend after having surgery. Got accused of drug seeking. F that. Turns out one of the…read moreincisions (I had 3) had reopened. This used to be a good ER, but the mighty have fallen and I don't respond well to being patronized and then threatened. I walked out. This guy whose name I didn't bother to remember, got his degree and decided that I was wasting his time. He wouldn't even look at my foot, had he bothered he might have noticed why I was in so much pain avoid this place.

Beginning with the front desk lady that checked us in, people really looked down on the woman I…read morebright in to receive care. She even felt like they were being extra rude to her. Dr. Rabideau was even worse. You could really feel how he was looking down on the lady. The whole thing was so mad embarassing for the clinic.

This was our second visit here and it was not the best. After the nurse left the room, we sat in…read morethe room for 30 minutes with no update from anyone, my husband left to find the nurse or doctor and there was no one to be found. We left and told the rep at the front desk what happened and she was surprised the doctor never came in. Let's just say we wont be coming here again.

Wonderful staff! They spent so much time making sure my 4 year old felt comfortable with next…read moresteps. If I could give this place 100 stars I would!

My teenage daughter was admitted on her birthday and they went above and beyond making sure she…read morefelt celebrated. From stuffed animals to Kendra Scott earrings and a bunch of other cute stuff, she was spoiled. The nurses were the nicest, too. We're so lucky to have this facility so close to us. The emergency room staff were amazing, too.

We had a great experience at Family Hospital at Brushy Creek. Christina and Dr. Patel were so kind…read moreand caring when treating my son's fractured wrist. Thank you for taking such good care of him!

Shout out to Family hospital! I had a bad allergic reaction to an insect bite last night and they…read moregot me back in the room with an iv and meds within 5 minutes of arriving. I think it prevented me from needing an epi pen. Everyone was so kind, especially RN Laura who calmed me down and got the IV in on the first try (I have difficult veins). What an amazing resource we have available to us!

Surprise billing like many other reviewers here. The woman at the front desk told me they were in…read morenetwork with Cigna. They aren't. They billed me for $3200 for a few hours spent there.

The urgent care across the road from HEB up the street is a great option unless you are actively…read morebleeding. I'm going to repeat a lot of what user Angela S. said about this place. You know how they sell $10,000 watches that work great but honestly there are watches that are just fine for 3% of the price? I get that when I go to an "emergency room" I'm going to pay extra and I get that. But this was totally off the charts. Yes, they take your insurance here when the other places don't but you can still submit to your *existing insurance* and work their claims dept. Unless you can't stand your insurance, you should do that instead. PROS: - Great service, got right in, no issues with staff. The only reason this isn't a one star review is they did a great job. CONS: - You can fly from LA to NY multiple times for the price of a 20 min visit. Just unreal.

Visited today after I was told that the urgent care couldn't handel my medical crisis. Was seen in…read morea timely manner with professionalism and care. Thank you Dr. Kim!!!! He observed that I was in severe pain in the waiting room and immediately made his way toward me and made everything a bit more comfortable. Very kind and caring staff. My medical issue was adressed in a timely manner with concern and care. Thank you ER staff and Dr. Kim. I feel much better.

Arrived at ER around Thurs noon to find almost nobody waiting and several staff members sitting…read morebehind the glass admittance window casually talking among themselves. We were told to wait (about 30-40 min.) and then told to come back to fill out forms. I was in for major oak pollen problems and, instead of treating me for that, they insisted on a "full workup." When I asked why and that it seemed complete overkill to attach heart monitors, etc. (esp. since I had zero individual or family history of heart or lung problems), they acted surprised/offended. I was finally discharged after about 6 hours with scripts for 3 meds. The meds didn't work and I returned Thursday about midnight. The ER lights were all off and it was dark inside. My wife ran inside and got someone telling them I needed a wheelchair. They brought us in right away and then wanted to do a full history. I told them NO - I JUST GAVE ONE HERE JUST A FEW HOURS AGO SO LOOK IT UP. The ER person said they couldn't look up records; her machine would only take me in as a new patient So there I saw, panting to catch my breath, trying to give them info they already had. TOTALLY UNACCEPTABLE. It went downhill from there so, for brevity, I'll stop here. Will NEVER use again.

I'm confused by the bad reviews. I just had a great experience here after being turned away by the…read moreSt. David's urgent care down the road because it was an hour until they closed (seriously. Scott & White had me checked in and sitting in a very comfortable ER room within 5-7 mins of walking in the door. They let me fill out my paperwork as I sat in the room and waited for the doctor. Doctor was awesome- prompt, matter-of-fact, and gave me options. But he also took time to just chat with me. Everyone was very friendly. Now- some reviews mention billing and they did not take my copay up front. Maybe the billing side will be less of a great experience but for now I'm feeling great about my visit and treatment plan. It's nice to know caring doctors, nurses, and support staff still exist out there.

I seriously never thought I would take the time to write another review for this place but after…read moreyears of getting done so wrong it is worth my time.... I have been going here for years and am so tired of the terrible customer service. They never follow thru and do what they are supposed to do. I could go into detail but to spare you all my personal deets I will say that I've been waiting over 2 weeks to hear back from them regarding a referral. The check out lady had zero clue what she was doing and I had to walk her through the process and she still didn't get it right. In the meantime I have been dealing with a painful injury that requires physical therapy and I can't get the help I need. After not hearing back I called in only to be told they would call me back. They tried to blame my insurance company and then came clean and blamed it on a co-worked who didn't do their job. The guy even laughed about it... what's so funny dude? This is people's lives you're dealing with. My husband works his butt off and pays for insurance that we can't even utilize if this place does not do their job. There has to be some system in place to FOLLOW THROUGH until each patient is taken care of. When I have a task to complete I dot cross it out until it is done. Try that Scott & White! I am switching my Primary Care Provider to a new location and then having my son do the same so we don't ever have to deal with this place again. It's sad because I really liked you Dr. Patel & Dr. Gulgoski but service doesn't stop in the patient rooms.. it has to continue on after we exit the room, to check out and follow up....

My nurse, Ashley B., was amazing! A compassionate nurse makes all the difference and I'm so…read moregrateful to have had one.

I went to St. David's in Round Rock even though it's a little farther from me, mostly because I'm…read morenot a fan of the North Austin location's ER. Honestly, I'm so glad I made the longer drive, it was completely worth it. When I got there, there were just a couple of people already checked in and waiting. It took about 30 minutes before I was called back to triage. After answering a few questions and talking briefly with a doctor, they explained there weren't any open beds yet, so I'd need to wait until someone came to get me for a CT scan. That wait was around 45 minutes, and after the scan, they had a bed ready for me in the ER. After some bloodwork and a few hours, I was admitted to the hospital and stayed for two nights. Everyone I interacted with was professional, kind, and really seemed to care. Big kudos to Yanci and Terri for being superstar nurses! Also, the hospital is so clean, which is very important to me. Although having to sit in the waiting room for a bed to open up while in pain was frustrating, I received great care from start to finish, and I'm really glad I decided to go out of my way to come to this location. I'd definitely come back here if I ever need care again.

Thank you for taking the time to respond.(Owner)…read more I appreciate your acknowledgment and your explanation regarding the 10-minute grace period. However, I believe my concern goes far beyond the policy itself. It is about fairness, empathy, and the overall patient experience. Patients are routinely expected to be understanding when physicians run behind schedule. On several occasions at this office, I have checked in on time only to wait anywhere from 90 minutes to two hours before being seen. Patients accept those delays because we recognize that emergencies happen and physicians sometimes fall behind. Why doesn't that same understanding extend to patients? On the morning of my appointment, I left home well in advance. I encountered severe thunderstorms, road closures, traffic diversions, and multiple accidents. After arriving at your parking lot, I spent more than 10 minutes driving around simply trying to find an available parking space. Had adequate parking been available, I would almost certainly have checked in within your stated grace period. Does the practice take situations such as severe weather, inadequate parking, and circumstances beyond a patient's control into consideration before cancelling an appointment that took six months to obtain? My greatest disappointment was not that I was asked to reschedule. It was the attitude of the front desk employee. There was no empathy, no willingness to listen, and no attempt to contact Dr. Zikusoka's clinical staff to determine whether I could still be accommodated. On previous visits, I have personally witnessed staff make those calls for other patients. Healthcare should be patient-centered from the moment a patient walks through the front door. Unfortunately, that was not my experience. I continue to have the highest regard for Dr. Michelle Zikusoka. She is an outstanding cardiologist whose professionalism, compassion, and dedication are beyond question. My criticism remains directed solely at the front office staff and the way this situation was handled. I sincerely hope Austin Heart will consider applying the same patience, flexibility, and understanding to its patients that patients are expected to extend when the practice is running behind schedule.

What can I say? Dr. Z changed my life. Maybe saved it. I started seeing her 2-3 years ago after…read morelong-COVID. She was able to quickly diagnose the PoTS I knew I had based on actual numbers and data, whereas it had been previously been dismissed as anxiety, all in my pretty little head, a medication side effect, or even MS. I was told PoTS is rare. *PoTS is not rare. Finding a doctor who will test and diagnose properly is. Dr Z and I worked on diet and lifestyle changes and eventually began medication. I am in my 40s now: I went from barely being able to stand long enough to make it thru two 6hr shifts a week, to randomly becoming an adult gymnast who actually leaps and spins on the balance beam. Like what?! I have NEVER been in better shape from my blood labs to physique. I do better at work, too! Everyone at the office from the receptionists to the medical assistants are kind and caring. You can tell they enjoy working there. There's a good energy/ good vibes throughout the office. Cannot recommend this intelligent, compassionate, and personable provider enough. *I am a healthcare provider, but have no professional association with Austin Heart or St David