Beginning with the front desk lady that checked us in, people really looked down on the woman I bright in to receive care. She even felt like they were being extra rude to her. Dr. Rabideau was even worse. You could really feel how he was looking down on the lady. The whole thing was so mad embarassing for the clinic. read more

This was our second visit here and it was not the best. After the nurse left the room, we sat in the room for 30 minutes with no update from anyone, my husband left to find the nurse or doctor and there was no one to be found. We left and told the rep at the front desk what happened and she was surprised the doctor never came in. Let's just say we wont be coming here again. read more

I am a retired cardiologist and former physician President of Austin Heart. I am biased as an ex St David's employee but people ask me where to get care. I have personally used this facility at least 5 times, my son twice , my granddaughter once and today my wife. So living in Texas at some point you get whacked by allergies and despite everything you try you give up and you need steroids. I tried not to treat my family when I was working (they never listen anyway) and now I have a better excuse. We went to St David's because the earliest appointment was 5 days away for a pcp and my wife's coughing could not go on another 2 nights no less 5. As always we are greeting promptly and pleasantly. The front desk staff (Cindy) was exceptional as well as the nurses Dallas and Allison. The ER doc Dr Shah was outstanding. Simply put - I was a cardiologist for 37 years and the St David's ER is where I and my family went and go when we need urgent or ER care (and unfortunately cannot get into pcp at times ). As a doc patients would always ask me what I tell my family to do. I tell them to use this facility. Great 8/28 Round Two My wife initially improved but had persistent cough. Developed leg swelling and one knee became painful. Family doc had been treating but woke up today feeling tired, more short of breath and it was time to go back and rule out something more serious As before greeted warmly by Marcia the front desk staff this time. Allison the prior nurse remembered us and ushered us back in. My wife set her purse in the patient restroom sink as she needed to use the facilities. Heard water running as the purse set off the motion sensor and water flooded her purse. Tina the X-ray tech quickly entered the rest room to save the day. Not a good start. Lisa (another nurse) and Allison quickly had her assessed this time they ordered ECG, repeat chest X-ray and full labs. As a doctor I had a list of common to bad things that could be going on and knew that the only way to sort this out in a 64 year old was the repeat tests. Dr Andrew Skiles was fantastic. My wife thought he looked like a 25 year old movie star (he is 40 and father of 3 with a set of twins) Quick, professional, compassionate and competent describes everyone we met. Thankfully my wife appears to only have a particularly nasty virus with reactions to meds (that were needed ) and no underlying horrible illness. My wife probably feels the same- but I feel a lot better. As before St David's ER is where a doctor went when his family needed care. read more

I'm the administrator of a healthcare facility, so I tend to be highly critical of healthcare facilities in general, but particularly so when I'm seeking healthcare for one of my children. Yesterday, when my 13-year old daughter began fainting with vomiting, I knew she needed emergency attention. I was fairly certain the fainting was from dehydration, but I was concerned about taking her to a children's facility because while I did want to get her better and make sure it wasn't something more serious, I didn't want to have a 40 million dollar workup with an admission. From the second we walked in to this facility, I was positive that I had made the right choice. An RN met us as we entered and the receptionist told me that she would come to the back with the registration paperwork so that they could get started taking care of my child. (Major brownie points). As soon as we got to the room, another RN joined the first and they began treating my daughter immediately, one working on getting her sorted and vital signs, while the other got the history of the illness from me. They were fast and efficient but very kind and spoke to my daughter in age-appropriate terms - and kept her calm by informing her of what was going on. The doctor was in quickly, and he was similarly efficient and nice. I completely agreed with their treatment plan and medication orders and feel that they handled things perfectly - not only by the treatment they gave, but also by the treatment they didn't give - like a head CT - which would have been unnecessary, traumatic for my girl and an unnecessary expense. AFTER my daughter was being treated and AFTER she was doing better, the registration employee came in to the room to collect insurance information. I handed her my credit card at the same time, but she came back to tell me what the charge would be before she ran the charge. I knew what my copay would be before I handed her the card, but I thought it was very considerate of her. I hope we do not need emergency care again in the near future, but if we do, this will be our FIRST stop. The only reason I wouldn't go here first would be if I knew someone needed to be admitted to a hospital, but for all other emergency care, this facility was great. read more

I wanted to take a moment out of my day for the sole reason of y'all taking 1-2 hours out of your night while working on me the day after Christmas(12-26-16.) Thank you! You were courteous, and caring for a U.S. Marine veteran who recently moved to Austin, TX. I walked in at 9:00pm sicker than a dog and asking if y'all accepted V.A. Insurance. Without a blink of an eye, I was admitted into a room and assisted until I signed my release papers. From a Marine, with a family full of Law enforcement officers, RN nurses, and first responders I will keep it as simple as this.. Y'all are life savors. Dr. Rabideau & Team, Thank you. I hope y'all have a happy holidays and a stunning New Year. Your Patient, - Vincent read more

St. David's Emergency Center - Cedar Park - Emergency Rooms Near Me - Austin, Texas

The doctor I saw was great but the nurse, who also seemed to be working as the receptionist, was rude and had poor bedside manner. Coldness would've been understandable, but snide comments were made in between asking me questions. read more

The worst medical care I've ever seen. I made a huge mistake by taking my daughter there. They absolutely misdiagnosed her symptoms and it was horrible as a parent to sit there and watch her reaction to the medication. Stay away and take your kids to another medical clinic that has staff with knowledge. read more

One star because I didn't receive the same professionalism as the last reviewer. Waiting time was about 2 hours but my main concern was that they did not listen to my concerns or take them seriously. As a result, I was left feeling worse leaving then upon arrival. Also, Roger who works in the ER reception is extremely rude and condescending. read more

Had allergic reaction to over the counter Ned and treated immediately . Great service.

It was my first time going there earlier this week and everyone there was wonderful! good with explaining everything, nice, accommodating. wish I could see them as my PCP and " Specialists"! Wish more doctors and Staff were like that! Thank you! read more

Most of their doctors and nurses are really awesome! But Dr. Gertz and the staff there today is the exact opposite. My mom went in with a broken tooth, exacerbated by an inexperienced tech at her dentist's office. She tried waiting it out until her oral surgery appointment on Thursday, but the pain became too severe. She came in and thoroughly explained the situation to the nurse and the doctor. He said he could do a pain shot and then send her home with a mild pain medication. The nurse came in with nothing more than basically prescription Motrin, and said he decided against the pain shot because it was just a tooth. Obviously, he's never experienced a broken tooth. He also suggested clove oil. Last I checked, we went to a medical doctor, not a homeopathic loon. Guess we were mistaken. Don't go here, and if you do, see a different physician. read more

The staff are always eager to help help me and my children as quickly as possible. Every visit has been professional, friendly, courteous with our needs addressed and treated to sustain us until we could see our Primary Physicians. The environment is warm, welcoming, and always clean. I would recommend them to anyone I know or meet. Thank you, St. Davids Emergency Center for all that you do for my family and my community. Christina read more

My husband came here for some possible broken ribs. The customer service of the nurses and staff at the main desk could use some work for sure. Some of them acted like we were such an inconvenience when we asked to get a copy of the x-rays and stuff to take to his PCP and the doctor seemed in a rush to get out after telling us what was going on for a total of 30 seconds. We didn't seem very confident in the care we were receiving so we plan on getting a second opinion tomorrow. I'd avoid this place if possible. read more

We were ecstatic when we went here at 1:30AM on a Saturday morning and there was NO wait. Not only was my husband seen immediately, but he received excellent, friendly, and accommodating care. Dr. Simpkins was his doctor, and we were very pleased with him. He also explained to us that this facility is able to provide everything that a hospital ER is able to provide, so we will definitely choose this ER in case of an emergency. read more

If you need emergency room services, but don't want to waste away waiting to get checked in, you should try the St. David's free standing ER. I walked right in and before I could even fill out my paperwork, I was called in by Elizabeth, my nurse. Everyone was professional, helpful and courteous. My evening nurses were also awesome (I got to sample both shifts since I arrived at 6pm and their shift changes at 7pm). I don't recommend having an emergency to find out how awesome these guys are, but if you do, I'm sure you'll agree. Thanks to Elizabeth, Hew and Rany for the excellent care. read more

Went in at 3 am after my 11 month old went from 102 fever, to 95 after having diarrhea and screaming for over an hour like we have never heard her, she also stopped eating and drinking. We got scared and decided to take her just to make sure everything was okay since she is so little. I knew coming here was a mistake before we even got here. We should have went to a children's hospital instead. We went inside, the two people standing at the front desk asked us what we were there for, then immediately dismissed our concerns. They didn't even take my daughters temperature, or even look at her, she was on the floor in her car seat where they could not even see her. They just kinda laughed at us for bringing her and told us it was all normal. The next day I told her pediatrician that we had taken her in because of the fever jump, and she replied "you did the right thing", then I explained to her that they promptly sent us home without even one look at her, and she was completely shocked by this. This is a baby! She ended up having an infection, and thankfully we were able to find this out from her pediatrician and treat her properly. read more

I'm very pleased with this hospital and the knowledgable staff. I went in because I was having heart palpations that iv been having for years without being able to figure out what's going on wrong because multiple doctors could never tell me. I'm 22 and know that this wasn't normal and this time it was BAD. Well I stroll on in and demanded as politely as I could to be taken back asap for a EKG and had two to three nurses help me get undressed and get Hooked up immediately. Turns out I have an A FIB! The doctor came in right away and stayed with me for a few minutes explaining what was going on and stayed with me while they did the IV and started my meds, he let me know what I would be feeling from the meds and how long it would last, told me I was in good hands and to try to stay calm. I felt like they all were taking really good care of me and genuinely cared about my physical and my mental state. I was all alone and scared and even one of the nurses held my hand while the other did an IV since I'm scared of needles. Me saying thank you will never express how thankful I am to the nurses and doctors who helped me that day. So if you're reading this THANK YOU for helping this scared 22 year old and for your constant reassurance and positive attitudes with me!! read more