My family has been seeing Dr. Setterlun for at least 20 years. She has noticed things that no previous eye doctor has seen. Her methods are old-school to some, but I've been to the computerized shops and they suck. She takes the time to do a thorough examination. As for how long the appointment takes, that's the nature of the exam. It takes your eyes time to dilate, so yes, you need to sit and wait while that happens. Bring your phone and play solitaire or something. My eyes are super important to me and if getting a thorough exam once a year means being there for an hour or so, I'm going to do that. If you're in a hurry, go see the computer eye exam at the mall. read more

My wife and I both went to Dr. Setterlun for eye exams and glasses (and contacts for me). We had a great experience. First, she got us both in within a few days. She and Vicky were great, and the insurance was handled smoothly (we actually have a vision discount through our insurance). They were both professional and friendly, and Dr. Setterlun even asked my wife to bear with her while she handled an urgent walk-in (and gave the person the correct advice that a specialist was what he needed). The prices on services and glasses were competitive, even though we would gladly pay a little more after our multiple disappointments from the big chains (where my wife was misdiagnosed with a cataract, which Dr. Setterlun said was just a badly incorrect prescription.) One funny thing that I noticed is that Dr. Setterlun is a stickler with the answers to her eye exams... You can't say "I don't know" when she tells you to try and make out the letter! You need to try, even if you guess! It's a pleasure to have a local professional who gives such quality services. They both take their time to make sure everything is right. The office is clean and pleasant, although some of the equipment is older than I am (it takes me back to when I was the only kid in my grade school class who had to wear glasses). We'll stick with them as long as the practice is there. read more

I'll start off as another reviewer did by saying that I don't understand the negative reviews on here. I have never written a Yelp review before, but made up my mind to do so for Brookfield Eye Care because my service was so outstanding. I am a recent transplant to the Chicago area. I loved my eye doctor back in Kansas City and thought I probably wouldn't find anyone I liked as well as him, well, Dr. Setterlun blew it out of the water. She and Vicky were warm and welcoming and capable. I felt welcomed and in good hands, as they really seemed to know their jobs well. It was one of the most thorough eye exams I've ever had, and all the while, Dr. Setterlun was explaining to me why we were doing what we were doing or what to expect from the test. And when the exam was over, Vicky was very knowledgeable about my insurance (as well as kind--she talked to me like I was an old friend), and I felt like I was in great hands. Prior to moving to Chicago, I worked as a standardized patient for a medical school, evaluating med students' bedside manner and capabilities, so I've become used to watching doctors' with a critical eye, and I have to say that Dr. Setterlun knocked it out of the park. She was fantastic at patient care and making me feel informed, comfortable and at-home throughout the entire visit. Lastly, to give you a concrete example of what I am talking about: I arrived about 15 minutes late to my appointment this morning, and I believe I might have been the first appointment of the day--which I know can screw up a Dr.'s schedule for the rest of the day. Neither Vicky nor Dr. Setterlun did anything to make me feel guilty. They were nothing but kind and soon, I was feeling welcome and relaxed. I could NOT be happier at the new eye doctor that I happened to pick and I can't wait to tell my loved ones back home that I've found my new eye doctor with whom I'm in great hands. I will be going to her for as long as I'm in Chicago. 10/10 will definitely go again. read more

I've been going to Dr. Setterlun for at least 10 years, and I've been very pleased all along. I have a birth defect and only have vision in one eye....so I'm very, very, very picky about my optometrist and eye care and demand a personal approach. Dr. Setterlun takes the time to answer my questions, present alternatives (contacts vs. glasses, bifocals vs. not, etc.) and does a very thorough eye exam, which I really appreciate. Vicky and her other office staff are equally helpful and personable. The frame selection for glasses isn't massive, but it is decent. It's not the cheapest, I'm sure, but I don't mind because of the personal service. If you're looking for two pairs of glasses for $99, this is not your place. I definitely do not want an exam from a cookie-cutter, assembly-line optometrist at those sorts of places. If you don't either, I think Dr. Setterlun and her office will do you well. read more

Something tells me business is extremely slow. Prices are grossly inflated. You lost a customer...so now you can retire.

I went to a checkup appointment a year and a half ago and it was fine. I wasn't crazy about the selection of glasses, but I don't wear glasses too often so it worked. The reason I'm giving such a low rating now, is because I just called to make an appointment for my soon to be kindergartener and husband. They asked for some insurance information, I gave it to them, they wanted more. My husband called the benefits person at his work and was told that there was no other information and we had already given everything we should have to. We called the office back and was immediately told the "benefits person is an idiot." Horrible customer service! Additionally, she coughed the entire time I was on the phone with her, without saying "excuse me" or anything. So rude. We will find another eye care doctor in the area and will not recommend this office to any of our friends. read more

Love Dr Setterlun the most thorough eye exam you will ever get, the selection of eyewear is awesome - a lot of designer frames!

I'll start off by saying I don't quite understand the negative reviews on here because every time I've been to this office, I've been treated with the upmost respect and courtesy. It's a smaller office with a limited supply of eyewear, however the service makes up for the lack of glasses displayed. The eye exam was extensive to the point where the doctor discovered I had a detached retina that required immediate surgery. 2 months later post surgery (schleral buckle), I see great and recognize that had it not been for Dr. Setterlun's thorough eye exam, I would have possibly lost permanent vision in one eye!! They have made a life long costumer out of me. read more

I had just called on off chance they might have an opening and asked about a "fitting fee" which my current doctor does not charge and is a bogus charge on top of what they bill your insurance...and was told "maybe you should go back to him." Just plain rude. read more

I visited her twice. Twice was two times too many. I was board to death waiting in the dreary lobby for an hour. Plus the exam took forever. I have no problem with thorough exams, but she was ridiculous. While reading the letter chart, she asked me to read a line. I told her several times I can't see the letters...not one. She then said, 'make up characters.' I'm thinking, WTH! Only reason I went to see her a second time was to pick up a pair of overpriced glasses I no longer wear. Prices are unbelievable expensive. I didn't feel comfortable from the time I walked in. Practically ran out the door. read more

I have been going to Dr. Setterlun for years, since I was 16 and I have never met anyone as pleasant and thorough! She tends to book up in advance, however it is always well worth the wait. Also, for families out there, Jill does a great job with the little ones! The selection of glasses is varied and high quality. read more

I have been seeing her for about eight years. I have always been unhappy with the bogus fitting fee, the 45-60 min exam time, the 50 plus year old equipment, the fact that they send you a postcard to schedule an appointment for say January but they are booked already into February, but now I've had the final straw...... the receptionist. I was always uncomfortable listening to her tell me stories about her son and all his piercings. Thanks but no thanks. I ran out of contacts and called the office to pick up a copy of my prescription so that I could purchase contacts at a cheaper price somewhere else. She asked me in such a rude tone "Well where did they go!?!?" She asked me as if I should be ashamed that I blew through my supply of contacts which I paid for. Are you serious? I was furious and drove over there to confront her face to face. She didn't like that very much. I couldn't bear to go back in there. I was sent my prescription in the mail. Why didn't you just offer me that in the first place? Along with a "Is there anything else I can do to assist you?" Don't count on that. That would mean she would have to provide you with good customer service. Another thing she doesn't like. Good riddance! I look forward to watching your office close someday. read more

The eye exam I received was just fine (a little slow, but I didn't mind that the doctor was taking her time). However, I was charged a bogus "fitting fee" of about $90 on top of what my insurance covers. This cost was not mentioned or discussed up front. They could have at least provided me a courtesy mention when telling me how much my insurance covers. What is the point of having good vision insurance if an office is going to decide to add an arbitrary (large) fee? I will not be going back to this office again. read more

I was a little anxious about getting a new prescription as the last expensive pair of trifocals I ordered from a big chain eye exam place after a quick appointment (over $900 for progressive lenses) were so poorly prescribed that I could neither drive or read in them. Dr. Sutterlin at Brookfield Eye Care put me at ease with the thoroughness of the exam. The optician was also incredibly thorough but the appointment wasn't so long as to be a burden. When I picked up my new glasses today, my vision was as crisp as I've had in years (and as a former airline pilot, I was always fussy with eyewear) and the price of the frames was quite reasonable given they were "designer". I also had no wait time of more than a couple of minutes with both my initial and follow up an appointment. I was not charged an extra "fitting fee' - the exam being priced less than $100 which is what I paid at my previous eye doctor in Indiana. I will be a returning patient! read more