Disclaimer: I've only interacted with the staff. I did not purchase anything or get an eye exam…read more I stopped by one afternoon hoping to ask a few questions and browse their selection. Unfortunately, the experience matched what several other negative reviews had mentioned about the staff's attitude. There were three employees working at the time, and not one greeted me, offered help, or even acknowledged me in a friendly way. Instead, I was met with stares and an overall vibe that I was inconveniencing them just by being there. I genuinely wanted to schedule an eye exam and pick out a new pair of glasses since this location is so close to me, but after less than two minutes, I felt uncomfortable enough to walk right back out. It's disappointing, especially knowing others have experienced the same unwelcoming behavior. I hope the management takes this feedback seriously, because the convenience of the location can't make up for how poorly customers are treated.

The doctor was very good but she recently resigned. My one star is due to rude and condescending…read morestaff. Will never go back after three terrible experiences. Last straw was walking into the office while the staff were complaining about me asking to see an itemized bill. It was very awkward once they learned who I was.

Everyone at this office are very attentive and professional! Dr Russell gets back to you so quickly…read moreand he's aware that some meds are really expensive and will work with your drug coverage, which I appreciate immensely! I would highly recommend Dr Russell and the Professional Eyecare staff! Thank you for thoroughness and quick response!

Always great! Dr. Russell does an amazing job! Highly recommend him. He is thorough and an…read moreexcellent listener. Thank you.

I just picked up my new glasses and I am very happy with the service that I received at Town…read moreEyecare. They were very helpful, and pleasant to deal with.

Professional careful optometrist, good selection of high quality frames, appointments easy to make…read moreand always on time. Plenty of parking in the strip mall and right across from the Mandarin House, a Korean style Chinese restaurant.

Staff was so rude, disrespectful, and unprofessional Had to ask many times for paperwork and eye…read moreresults. Don't recommend going here

I wish there was a less than one star. First of all I never received am appointment confirmation…read more After filling out my paperwork I was brought into a room and was told what the doctor recommended for me. The technician said your glasses are for reading, I said no it's to see that's why I am here. My recent healthy eye exam recommended I se an Optometrist, there might be something else. The first thing she then said we will go ahead and do a health eye exam and that will be $49. I said I just did that and that's why I am here. my intake form had all of the symptoms I have been suffering with. There was a price sheet what I might also need. I already called to make sure they were in my insurance system. I was told yes. I have never ever walked out of a doctors appointment . I felt like I was at a car dealership and they just want to sell you the add one. I can not say anything good about this practice.

Finding the right team to care for my eyes, let alone my family's, is no easy task. Dr. Klover…read moretakes the time to get the right fit for your eyes, and that attention to detail makes me feel much more at ease. Couture Vision has the feel of a small boutique shop in downtown Naperville with none of the boujee-ness associated with shops like this. They are friendly, patient, and kind here.

I am writing this for 2 or 3 years ago. This store in order to push sales, told us that we can get…read morefree exams and glasses. We pay first then to claim money from our insurance. We spent over $1600 for the glasses, then waiting from them to get insurance's check, we visited them several times, but never got paid. It has been almost 3 years past, we are still waiting. We know it was Actually a lie, it was their tricks to push sales. The place people was ok before, but looks wired now, does not looks like normal people. Will not come back to visit anymore.

Dr. Lehr is wonderful. I visited his office because I was experiencing issues with eye redness. He…read morewas thorough in his evaluation and diagnosis. My eyes were cleared up in a few days thanks to him. He's super kind and knowledgeable, talked me through the entire process and explained everything well. After my eyes cleared up, I came in for a regular exam. My previous prescription was not great (even from day one at another office), but thankfully he accurately updated it for me. Highly recommend visiting his office for your eye care needs!

Been going here for years. They do not seem to care about their patients anymore. Great doctors,…read morebut the rest of the office feels like dealing with a used car salesman that's more interested in making an overpriced sale than actually caring for their customers. Promised that the glasses would take 3-5 business days. Told Friday they would be in on Monday. Call Monday to be told they don't get deliveries on Mondays.... Why not mention that on Friday?!? Six business days later still no glasses but plenty of excuses why it's not their fault. Well who else's fault could it be? Well, I suppose it's my fault for trusting you then.... Lesson learned!

Wanted a diabetic eye exam. Was told I needed a vision exam first and then would have to come back…read morea different day for the eye exam. I did not want a regular eye exam. They said I had to do both. Gave them my vision and medical insurance cards. Dr was nice and glasses were reasonably price. Next exam was a month away. The day before they called and said that someone marked down I was self pay. Um no. Oh we need your insurance. No you have it and when I was in a photo of it was taken. Oh must be we are out of network then and I would have to pay the entire cost out of pocket as they wouldn't do the paperwork for me to get reimbursed. By this time wasn't going to argue so I just told her to cancel the appointment. She said ok and hung up. Went elsewhere with no issue at all. I went somewhere else and was able to get just a diabetic eye exam with no proof that I had a regular eye exam. They wasted my time. I have since dropped the vision insurance. Since I know now both eye exams are not required like this told me they were, I will go elsewhere.

Fairly priced, they accept most insurance, and their inventory is great. Customer service with kids…read moreglasses is great. My daughter broke her glasses and they got them repaired within two days.

I have been going to Eye World and Dr Sirohi for many years now and every time it's a great…read moreexperience! She is fantastic as well as her team! I used to go to the "big box" eye places (never again) and was so fortunate to have found her! I love the personalized attention and even if 2 years go by since my last exam she ALWAYS remembers me. Trustworthy, very knowledgeable and super sweet! Highly recommend!

Great service extremely courteous.. I was traveling from out of town and my frames broke, I was…read moreable to get replacement frame from my hometown optician but needed someone to transfer prescription lens to new frame. Eye World was gracious enough to help me out and they did not charge me a penny for this service