when I come to this pharmacy i feel myself at home . They…read moreare real professional and helpful . they love their customers . This is the best pharmacy

It is the Best pharmacy ever. The pharmacy team is very helpful and they are very skilled. They…read moretake their time while talking to the patients

My family and I have been loyal patrons of Generation Pharmacy for several years, but that ended…read moretoday. Last week Monday, I called to inquire about a specific brand of medication. The representative I spoke with was curt and told me they would never offer that brand and to call other pharmacies. I said okay and asked them to not fill the prescription. After a few days of calling around, I found out CVS offered the medication so I contacted my doctor to have the prescription sent there. That same day, a package of the wrong brand arrived at my home from Generation - they filled the prescription without my permission and it was on a Friday after they closed so I could only leave a message. On Monday, a different rep called me back and said it was autofilled by their system, even though there was a note with my request to not fill the prescription. This rep offered to send someone to retrieve the incorrect meds and reassured me that my insurance would not be impacted; even though they had already billed my insurance for the meds they sent me. She transferred my prescription to CVS and the next day when I went to pick it up, CVS informed me that I need to pay out of pocket because my insurance was already billled. Because I needed the medication, I paid for it when typically this is fully covered by insurance. When I called Generation about this, the same, rude rep who I spoke with the previous week answered and was not helpful, placing the blame on the insurance company. While most of their reps are great, I will never go back because of how badly that rep screwed up. While CVS is not the best, they will at least confirm an auto-fill before fulfilling a prescription. What is most frustrating is I called Generation ahead of time and asked them to not fill the prescription and they didn't take any action to remove the auto-fill. I had to pay out of pocket even though I have insurance that would fully cover the cost! Save yourself the headache and find another pharmacy that offers reliable service and better hours.

Could not have worse customer service. These people must have been trained at Comcast. My son had…read moreseveral prescriptions called in from the doctor's office in January. I was told they needed to file an appeal with the insurance, but they would let me know within a week and call me with an update. 4 weeks later, with no updates and no medication, I called again. Ended up paying out of pocket because they offered to refile the appeal and call me back. In July, another prescription was called in for my son. Same process, was told they would have to call in a prior authorization. I was promised they would call me within a week to give me a status update regardless. 4 weeks later and we are now in August, still no update, no meds, no calls. I call and they say I have to reach out to the doctors office. Just absolute liars and despicable service. Go anywhere else.

This is the best pharmacy. The techs are so helpful and they are top notch h on customer service…read more They are so efficient. A quick call for a refill and they will have my rx in the mail to me the same or next day.

A pharmacy that truly cares. Great service! The best! I highly recommend them. If you haven't…read morealready give them a try.

Hann's is the most pleasant and helpful pharmacy experience my wife and I have ever had. After a…read morehellacious experience with OptumRX, my wife and I reached out to Hann's overnight to ask if they could fill a fertility drug my we needed. I sent a text to the number on their website and someone responded immediately, answered our questions clearly, and helped us transfer our script to pick up the medication the following day. I can't recommend them enough. I wish we knew about them earlier in the IVF process.

Excellent, same day service that came through in a pinch. Staff are knowledgeable and put my mind…read moreat ease.

Akina pharmacy has almost killed my dog not once, but 6 different times…read more My dog has heart failure and I had to call this pharmacy every other month since early 2024 due to multiple mess ups. After I had enough and attempted to move my business elsewhere, Akina Pharmacy still CHARGED MY CARD over $150 after I told them I wanted to unsubscribe from their services. If you want good customer service, don't look here. Some guy on the Akina pharmacy phone line even hung up on me twice when I asked for help. Akina pharmacy sent my dog's medication to the wrong address 3 months in a row, even after I called multiple times to confirm the address. Akina pharmacy did not send the medication at proper times and twice I ran out of pills before the new ones arrived. I called to voice my concerns and customer service told me it would get to my home on time. That was a lie. They sent one necessary medication that would arrive on time, but couldn't bother with a second medication that is also life saving for my dog. This is by far the single most incompetent service I've ever used. I'd give negative stars if I could.

I use this pharmacy for my dogs medication and the customer service is always great! In the case…read morethat something goes wrong between vet office and them, they are quick to address it and resolve it which I really appreciate!

Came here for CoVid shot…read more Very efficient appointments, opens a day before, simple form, insurance verification by member id and group id. Everyone was quick and friendly. Would come here for my second shot. CoVid safety was also well taken care of. Highly recommend this, $1.75/hr garage parking or park on street.

The service I received in this pharmacy was beyond any other in the area. I came in, asking for…read moreassistance for a project of mine, and they were able to assist me with their selection of good value in the most genuine way possible. I recommend this place to anyone who enjoys good customer service within the Columbia Pike area

The staff is fabulous pharmacist and knowledgeable. Sarah is so helpful. They are to be recognized…read morefor their excellent service and communication with customers.

Great staff. I pick up from here monthly. No issues. They answer phones more often than CVS. Happy…read morewith all my prescriptions here. I always refer them. They always find me good prices also

I love this NoVa pharmacy so much. It's small and independently owned and operated but they are…read moreable to handle any prescriptions. They can order specialized medicine and common everyday meds, the whole gamut. The pharmacist Ashley is a gem. She's professional and personable. She is pleasant and kind and does whatever it takes to make your experience as smooth and seamless as possible. I love the neighborhood pharmacy experience because they know my name, diseases, treatments and medications without looking them up unlike the big pharmacies where you are simply a number. She goes out of her way to make your experience top notch, and for me she has never failed. I would recommend NoVa Pharmacy to anyone! I promise you won't be disappointed!!

Wonderful woman owned pharmacy. Best service around, and no long lines of grumpy people.read more