My family and I have been loyal patrons of Generation Pharmacy for several years, but that ended…read moretoday. Last week Monday, I called to inquire about a specific brand of medication. The representative I spoke with was curt and told me they would never offer that brand and to call other pharmacies. I said okay and asked them to not fill the prescription. After a few days of calling around, I found out CVS offered the medication so I contacted my doctor to have the prescription sent there. That same day, a package of the wrong brand arrived at my home from Generation - they filled the prescription without my permission and it was on a Friday after they closed so I could only leave a message. On Monday, a different rep called me back and said it was autofilled by their system, even though there was a note with my request to not fill the prescription. This rep offered to send someone to retrieve the incorrect meds and reassured me that my insurance would not be impacted; even though they had already billed my insurance for the meds they sent me. She transferred my prescription to CVS and the next day when I went to pick it up, CVS informed me that I need to pay out of pocket because my insurance was already billled. Because I needed the medication, I paid for it when typically this is fully covered by insurance. When I called Generation about this, the same, rude rep who I spoke with the previous week answered and was not helpful, placing the blame on the insurance company. While most of their reps are great, I will never go back because of how badly that rep screwed up. While CVS is not the best, they will at least confirm an auto-fill before fulfilling a prescription. What is most frustrating is I called Generation ahead of time and asked them to not fill the prescription and they didn't take any action to remove the auto-fill. I had to pay out of pocket even though I have insurance that would fully cover the cost! Save yourself the headache and find another pharmacy that offers reliable service and better hours.

Could not have worse customer service. These people must have been trained at Comcast. My son had…read moreseveral prescriptions called in from the doctor's office in January. I was told they needed to file an appeal with the insurance, but they would let me know within a week and call me with an update. 4 weeks later, with no updates and no medication, I called again. Ended up paying out of pocket because they offered to refile the appeal and call me back. In July, another prescription was called in for my son. Same process, was told they would have to call in a prior authorization. I was promised they would call me within a week to give me a status update regardless. 4 weeks later and we are now in August, still no update, no meds, no calls. I call and they say I have to reach out to the doctors office. Just absolute liars and despicable service. Go anywhere else.

Hann's is the most pleasant and helpful pharmacy experience my wife and I have ever had. After a…read morehellacious experience with OptumRX, my wife and I reached out to Hann's overnight to ask if they could fill a fertility drug my we needed. I sent a text to the number on their website and someone responded immediately, answered our questions clearly, and helped us transfer our script to pick up the medication the following day. I can't recommend them enough. I wish we knew about them earlier in the IVF process.

Excellent, same day service that came through in a pinch. Staff are knowledgeable and put my mind…read moreat ease.

This is bar far the most efficient business I have ever dealt with …read more Fast , friendly and accurate . Does it get any better ?

Great service. Excellent delivery. Really helpful call line. I enjoy using this pharmacy.read more

TL;DR: Family Care RX is THE Gold Standard for Pharmacies and small, family-owned businesses…read morenationwide. I switched to Family Care RX about a month after moving to NoVa during the Great Vyvanse Shortage of 2023/24. They were the only pharmacy around who had it, and since then have been the most reliable and warmest pharmacy I've ever used. They're swift, attentive, and, from administration, to healthcare, to customer service, show care for their patrons unlike any pharmacy I've ever used. If I could give six stars I would. Thank you for everything!!

They are so helpful and friendly! They go over and beyond to make sure that prescriptions are…read morefilled and mailed timely! So appreciative!!

I love this NoVa pharmacy so much. It's small and independently owned and operated but they are…read moreable to handle any prescriptions. They can order specialized medicine and common everyday meds, the whole gamut. The pharmacist Ashley is a gem. She's professional and personable. She is pleasant and kind and does whatever it takes to make your experience as smooth and seamless as possible. I love the neighborhood pharmacy experience because they know my name, diseases, treatments and medications without looking them up unlike the big pharmacies where you are simply a number. She goes out of her way to make your experience top notch, and for me she has never failed. I would recommend NoVa Pharmacy to anyone! I promise you won't be disappointed!!

Wonderful woman owned pharmacy. Best service around, and no long lines of grumpy people.read more

I feel that Dr. Michelle Fuselier is godsend. She is very attentive to the need of her patients…read more(i.e. me!) I have never had any issue making an appointment with her, and what totally blew me away above and beyond is that she provides her patients with her cell phone number. She is accessible at all times. Of course I would never take advantage of this, but it is reassuring that I don't have to jump through hurtles to get find her in case there was an urgency of needing her attention. She, herself, sends you a reminder text message to let you know that your appointment is that day. She calls you to make sure the new medicine you are on isn't giving you any negative affects. She is an amazing listeners and genuinely cares about your well being. I am speaking from my personal experience. To have a doctor who is as hands on as she is blows me away. I have never had that type of service. She's not a concierge doctor either. Hours are great as well. Her practice is open Tuesday-Friday from 12-7pm. Every other Saturday they're open as well. IF you can't get in during working hours; it is nice to have that extension where you can get there after the fact. She is my primary care physician, and I am happy to have her as that.

Dr. Michelle Fuselier is the best doctor I've ever had! She's been my family practice doctor for…read morethe last 5 years and I can't imagine having anyone else. She's responsive, compassionate, and empathetic. She works so hard to accommodate her patients and I can attest to that. Everyone who works in her office is wonderful, patient and kind. :)

I scheduled an appointment with Eastern Roots Wellness after confirming that they accepted…read moreinsurance, including my United Healthcare plan which covers acupuncture. I booked the visit a couple of weeks in advance, completed all required forms, and provided my insurance information. They also required full payment upfront, explaining it would be adjusted later to account for any copays or insurance coverage. When I arrived for the appointment, the receptionist immediately informed me that Eastern Roots was not in-network with United Healthcare and that I could instead submit an out-of-network claim. That was not an acceptable option, as out-of-network costs are significantly higher. It was clear the practice knew this in advance but failed to notify me until after I had driven over an hour to get there. When I requested a refund--since I was unwilling to proceed with a provider that misrepresented their insurance status--they refused, citing their 24-hour cancellation policy. However, I hadn't canceled the appointment; I arrived in good faith, expecting coverage. Only once I learned the true facts, which the clinic already knew, did I decline to continue. To make matters worse, the owner, Sarah Alemi, did not speak with me directly and instead sent an email referencing the cancellation policy. At this point, I have disputed the charge with my credit card company. I would strongly caution others to verify network participation and transparency before booking with this practice

Dr Sarah is amazing! She is a great listener and adjusts her treatments based on input from…read morepatients. Easy to schedule an appointment and always accessible to answer questions. I'm so glad I found her!

"Finally, a pharmacy that makes life easier! After struggling with CVS for a long time, I'm so…read morehappy I moved my prescriptions here. The staff is wonderful, the location is convenient, and the delivery service is seamless. They are closed on weekends, but honestly, the service is so good I don't even mind. Highly recommended!"

I don't write a lot of reviews but I feel like I need to share: This is the greatest pharmacy of…read moreall time. They are super nice, always have the hard-to-find prescription I need, will proactively request refills from your doctor, and--wait for it--they DELIVER. It's like a concierge pharmacy experience. 10/10. No notes.