That one star rating is actually negative 100 stars. Listen to this! I called Geico and instead of…read moregetting them....I got a scammer! From just telling him my name he was able to pull up my information and actually told me all the vehicles on my policy, years, makes, models and VIN. He asked what I needed to do and I told him I need to remove a car from my policy. He told me he did everything I asked. He then charged my credit card $200+ and after hanging up with him I checked my card and saw the charges were not from Geico so I called another number for them and after many calls got a human on the line. The agent told me that it was indeed a scammer. She told me that their system is hacked and that there are scammers in it 24/7 and although they constantly combat this...they can never get rid of them entirely. I asked her to look closely at my policy as he made changes and asked her to make sure everything was ok. She said he (scammers ) did all the changes correctly! WHAT!! I asked could he go in and simply cancel insurance on a policyholder if he wanted and SHE SAID HE COULD! And if he did and I got into an accident.....that I would not be covered!! WHAT! This is a MAJOR PROBLEM GEICO!! This is 100% true and they can and should contact me immediately. You have my number....Im sick of trying to call you! CAL ME IMMEDIATELY! FIX THIS ISSUE ASAP!!

I guess most people only leave a review on the GEICO Yelp site when they have a bad experience. We…read morehave had GEICO for our auto, renters and Umbrella coverage for the past 12 years. Have never had an issue with claims, in fact I have always been pleasantly surprised on how efficient GEICO has been in processing and taking care of us with any claim we have submitted. Prices are fair for California and we demand good coverage. Warren Buffett owns the company so they have sufficient funds behind them. Pretty much everything is done online and at our convenience. I carry a hundred dollar comprehensive insurance deductible which if I repair 1 broken windshield it pays for itself for the next 10 years. That is a bit of information I pass on to most people is to compare rates on comprehensive insurance premiums $100 deductible vs $500 deductible. The difference is marginal and 1 claim covers the extra costs of premiums for 10 years or more. We are happy customers of GEICO and I felt it only appropriate to leave a good review amongst the several negative reviews left by people that seem to only use Yelp to bad mouth a business.

My most recent experience with insurance quote from Yolanda was horrible. She was pretty…read morecondescending and made me feel as if Geico didn't even want my business. Had Geico for awhile. They have been getting worse and worse over the years so I moved my 7 cars and 3 houses from insuring with them to USAA. I had just about maxed out all the coverage on my vehicles and was giving Geico over $10,000 a year. I won't be referring them to anybody until things change with the company and they start helping out military members like myself again. TOO EXPENSIVE, BAD CUSTOMER SERVICE!

This company is absolute garbage. I got into a car accident while pregnant and because the girl was…read morea higher paying member, also basically a young 20 something year old whose parents for actually the ones paying an advising for everything, they were debating on whether or not to cover me because she literally pulled out in front of me in an area where informatives were sketchy as to what the mile per hour was which I was doing severely under, and we were both going uphill with our mirrors blocked because of the sunlight.. had I not caught her while she was going against advice to not tell her car and had she not literally told me verbatim that this was her third accident and she knew it was her fault.. they wouldn't have covered me. And then a week later my husband got nailed by a drunk driver and they would not cover him leaving us thousands and thousands of dollars in debt, because he had his Uber app active. No one had told us that we couldn't have the apps active we were under the impression that they had to just be in use like a passenger in our car. Also on two occasions while reporting this we caught the Geico representative in lies.

Had to call for roadside support today woke up to a flat tire. Has to get towed to Discount Tire…read morein San Marcos. Used the app to get the tow and it was pretty smooth. Driver was there in about 30 minutes and had me to the destination in like 20 minutes. Tow truck was from ASAP Towing and they were awesome!

Geico Insurance violated my privacy. A man from Seattle called me to tell me they merged my…read moreinsurance with his and he had the user ID and password for my online because he reset them. Also, he had our policy number. I have contacted Geico four years in a row because the insurance cards came in someone else's name. This man has our names, our address and our email and phone numbers. From THEIR web site. Guess what? They don't care. Took them TWO WEEKS to finally fix it. They blamed it on my husbands DL # from when he was 16 and lived in another state. This other guy never lived in THAT state. Don't trust Geico with your Insurance needs . They are HORRIBLE! I couldn't give a Zero or I would have.

Recently noticed my insurance card stated my coverage expired 10/21/2022, no big deal as my premium…read moreis auto deducted from my checking account. So I thought. I called Geico, spoke to 9 different people. Initial representative said there was an exclusion statement I needed to sign. No problem but why wasn't it either emailed or mailed? The Geico rep stated it was, I am certain it wasn't, why wouldn't I sign and get it back??? I explained that the policy expired 10/21 and its 10/24 clearly this is a mix-up as Geico is able to view my record and see that I have never let my insurance lapse. The rep then contacts the underwriter who says no problem I'll email the form send it back and there will be no lapse of coverage. I waited an hour no email. Called Geico again and went through the entire process again to be told the same exact thing. Another hour nothing. Third call, I get transferred to an underwriter Connie who states because the policy was cancelled that I am not able to sign the form now and I would have to apply for a new policy. Really? Does this sound right? Any insurance people out there that can chime in?

Got into an accident in 2022 and I kept getting mail through geico saying it will take 30 days to…read morereview my claim. Recently they said my claim was processed and that I should be getting my money once I sign my release forms and they're doing the same thing. 30 days of investigation for 3 months now and I still haven't gotten anything. I tried calling the people that are in charge of my claim but they never answer because they know my number and won't answer my call.

Geico treats disabled Veterans like trash even if you have been with them for 20 years and never…read moremissed a payment they will not cover you when you have damage done to your vehicle. Doesn't matter if you have full coverage they will tell you it's not covered by your insurance or find a way not to pay out. Don't waste your money here.

I would definitely not recommend Geico to anyone seeking recommendations for auto insurance. After…read morespending an exorbitant amount of time on the phone with customer service, and being reassured by two different agents that my claim was fully covered, and the auto body shop having my husband's car for nearly a week waiting to begin the work, Geico at the very last second informed me that my claim wouldn't be covered. We've wasted so much time with the car sitting at the shop and so much time going back and forth with them on the phone, and they've been nothing short of a nightmare. I'm not sure what kind of business can get away with telling a customer TWICE that something is covered and then just randomly backing out at the last second but it's certainly not one that I'll continue giving my money to. Now I have the pleasure of spending the day searching for new auto insurance because this isn't a matter of policy, it's a matter of failing to deliver on a promise that was made by TWO different employees and a "manager" stepping in and reneging at the last second. This company is unreliable and dishonest, AT BEST.

We had this insurance for twelve years and all of a sudden our insurance lapses ! We have no…read moretickets or accidents so when we called we were transferred five times by five different people to a non working number! When we asked for a manager he didn't even speak to us and told his employee to say tell them to go somewhere else! This company has gone to complete trash! Sad

Piss poor communication and customer service. Charging me for an INSURED driver that lives in my…read morehome. Sent them the required documentation and STILL charging me. Worthless. Do not use this company!!

Everyone here is super nice and dedicated to helping you. I really appreciate the fact that they…read moreare open for a bit on the weekend too! Shout out to Rosie and Travis - thank you for your diligence and for actually helping me after dealing with 6 months of other nice but not so helpful people!

Another frustrating experience with AAA. I went in to pay my daughter's vehicle registration, and…read moreeven though she's listed on my AAA account, they refused because my name isn't on the vehicle registration itself. Meanwhile, the DMV allows you to pay anyone's registration without an issue. At this point, AAA has turned multiple simple DMV-related transactions into unnecessary headaches. I'd recommend using a registration service or just going directly to the DMV instead.

Walked in to take care of some business that could only be done at a branch on my Saturday. Waiting…read moreline was 12 deep. 2 windows open. Line moved slowly. Oh, boy. This branch serves several surrounding communities. Seemed overwhelmed. By the time I got to the front someone came out and opened another window. My teller apologized for the long wait. Very nice. I was done in about 3 minutes. And on my way. Good branch staff. It's just a pain in the ass getting there. It's in a huge Walmart, Koles, CostCo super mall right off a freeway interchange. Stop lights every 50-60 ft. Ugggghhhh!!!

Sara in The loan department at Navy Federal Credit Union at 709 center dr in San Marcos was…read moreAMAZING! I got approved for a car loan went in the bank to sign all the paperwork and SARA made it Quick and Painless! I was dreading it thinking it would be like buying a car at a dealership with hours of paperwork,loan agreements etc but it was Not. Her Mild manner along with her knowledge &professionalism made it a very quick and simple process. It's been over 2wks ago I've been meaning to write this review and finally got the time to do so.I'd like to Thank Sara for all her help in making it a smooth transaction. I'm also hoping she gets recognition from her higher up bosses for job well done. Sincerely, Michelle M

Integrity, honesty, insight... hard to believe there are still insurance agents who hold firm to…read morethese values! I called Vlad's office because I was unsure about how my current insurance agent's office was handling our affairs. Vlad graciously took the time to thoroughly talk through my concerns and our family's situation, gave valuable insight into the insurance landscape, and encouraged me to share my concerns directly with my current agent so they can use the challenges we faced as training opportunities for their team. He cared for my concerns and invested time in understanding the situation as if I was his own client, while also caring for my own agent and the individuals on their team.... What a blessing to receive genuine help and insight, and to witness such integrity!

Teresa is so personable and helpful. The price offered to me for car insurance was less than half…read moreof what a State Farm offered me that was based in Carlsbad.

A friend of ours referred us over to the Allstate Patrick Patterson Insurance Agency over in San…read moreMarcos and said the owner over there was super easy to work with so we had him take a look at our policies to see if he could beat our current rate. Not only was he easy to work with, Patrick also identified a couple gaps we had in coverage and had a quote ready for us in just a few minutes. Because of the discount Allstate gives when you have multiple policies we were able to get some better coverage than we had with Liberty Mutual for a better price. Even though we use direct pay, I love that the location is on my way home and easy to get to, on the chance we have to stop by with a question or something. I'd recommend this particular Allstate in San Marcos over some of the others in the area simply due to the fast and accurate service Patrick gives!

I have never worked with Allstate until this year when I met Patrick Patterson and decided to be an…read moreagent in his office and Honestly I have been so impressed with everything Allstate does. They are thorough and really care about their customers. When I moved my policies over to Allstate from Geico I couldn't believe it! I saved $100! I used to work for other Insurance companies and we were competive with Geico and the other quick shop companies. Allstate cares about their products and they value their customers. I am honored to work for such a great company and for Patrick Patterson. I highly suggest joining our Family here at Patrick's office. You will always be in good hands!