This is so sad how this place sucks nowadays,the worst customer service they are not even the direct people from the actual insurance they are the middle people i called to make a change on my policy and the rude @ss Ambra or whatever her name is ,had the worst attitude and customer service ,she can't work customer service she will be better cleaning houses where you don't deal with customers!!!!!!!!great job Ambra keep adding 1 star reviews to your work place!!!!! read more

Absolutely horrible service. We got insurance through them a while ago and they have been impossible to work with. We've requested quotes and been met with silence. We've requested documents and been met with silence. Not sure anyone actually works there anymore. Do yourself a favor and stay far away. read more

Awful experience this is really not a business I stoped by to meet new agent for getting a quote . They said the agents are not available for a week , gave me an appt , I showed up a week after for appt , all this to just meet with an agent , I showed up no one has any info .. no appt .. waste of time ... no one really seems working there .. is this really a business ??? Wasting my time read more

I had to switch policies recently, and both Ricardo and Grace made it very easy and straightforward to make the switch. I really appreciate the help and support they gave throughout the whole process. read more

Kara was very helpful and I highly recommend them! The Oceanside location is very good.

We had to work with this business under very unusual circumstances. They were neither patient or kind or had any interest in customer service skills. If it were my own personal coverage that I was shopping for, I would absolutely look elsewhere. Fortunately we were able to get the coverage we needed via email and never met our agent in person. read more

The absolute worst. Customer service does not exist here. They don't respond to voicemails or emails, you're put on hold for 20+ mins only to talk to a person that has no idea what they're doing. They've overcharged me numerous times. Scary to think they're holding our livelihood and liability in their inept hands. Horrible experience. read more

I just moved all my policies away from them after many years. My policies had many mistakes in them. They refused to help me get a refund that was owed to me. They have zero customer service and they hardly ever respond to messages. The worst! read more

Cara my agent was amazing. She helped my son after he had a accident with another group. Help go through everything step by step. Then helped him find the right insurance for him. She always helps me with all my insurance questions! Cara rocks! Thank you Cara read more

8 months ago I would have given this company a 5 star review when I was specifically working with Daniel Lopez as my agent. Daniel was amazing and went above and beyond to help with me any issues or questions I had. He would always return my phone calls same day, as well as my emails and if he was still working on something he would update me so I was in the loop. However, a few months ago Daniel left The Insurance Place and I was given a new agent(Octavio Gonzalez). I used this company to receive commercial insurance for my auto transportation business. Since I have had a new agent, it has been nearly impossible to get anything done or answered. Due to unforeseen circumstances we had to put our business on pause and cancel our insurance policy since we were no longer going to be in business. This all took place early June of this year and to this day I am still fighting with this company to get the cancelation done and be reimbursed for unused premiums. I am always promised a call back and then hear nothing for weeks until I make the effort to reach out. I have reached out via phone call, text message, and emails and yet it still takes days/weeks before I hear anything. Within these last few months there has never been an incoming call from them, only outgoing calls from myself and even then it is still difficult to get anyone on the phone. Everyone is somehow always in a "meeting" and when I finally get Octavio on the phone, he magically has information for me that he JUST received before I called. I understand that you can't always get answers right away but they can't even give me a courtesy call to update me. I am the only one making effort to reach out and get information. To this day as I write this review, I am STILL trying to get my policy canceled and get my reimbursement for unused premiums. This entire process has been extremely frustrating and unbelievably unprofessional. I truly hope that this doesn't happen with anyone else who decides to use The Insurance Place. Management, if you are reading this I think its time for some updated customer service skills for your employees. Coming from a customer service background, this is never the way you should treat your customers/clients. read more

I have been a customer for many years but this year decided to go with another company that is more responsive to their customers. This company never calls to review your policy and I understand they are busy so I do call and ask. When it takes almost three weeks after multiple calls for them to reach out to me is not acceptable. Even though they have many insurance companies in their office they represent it is amazing one of the top competitive companies are cheaper ( like $500-$700) in home and auto insurance which surprised me so I will go with a more reputable company which is rated as one of the top insurance companies . read more

I love this place! I have been with them since I moved to California and they make everything so easy. Whether they assist via phone or email, they always remain professional and get the job done fast! They find the the best rates out there each time a policy is up for renewal. Sarah has been helping me the last couple of years and she has been fantastic! Highly recommend! read more

Octavio went above and beyond to provide us with the best customer service experience. He was able to give us a competitive rate on a commercial policy and had us insured the same day. When a previous agent (from another company) dropped the ball on our commercial insurance policy and left us uninsured, Octavio was able to pick up the pieces. He thoroughly investigated our situation and immediately came up with a solution. We were extremely impressed with his swift service. He has gained loyal customers. Thanks, Octavio! read more

I can't believe the customer service from Octavio, it's not hard yet so hard to come by in today's world. On top of a bad record I also needed rideshare coverage and Octavio was able to help me get a better policy at a better price then the last time I called him up! He also got me a awesome home insurance policy last year when I bought a condo! The $80 broker fee I paid was well worth the $96 dollars a month I saved on my auto insurance and I was back on the road within hours! read more

I was in need of coverage for my 2011 Toyota camry, so I called the insurance place and Diana G. Was my agent she was quick and was able to accommodate me with 3 different quotes and I was able to get my car insured and gave me the best I can get. Thank you Diana for your time and help. I will recommend you for my friends and family. read more

Do not come here. The reps appear friendly and helpful but they will include a HIGH broker fee into your insurance premium. I finally left this place after 2 years with them and Mercury. THEY WOULD AUTO RENEW my plan without notifying me because I was on auto payment so by the time I wanted to cancel it, it was too late. I despise places that have no integrity like this one. I am now with wawanessa and they are offering me a BETTER premium compared to what I received from here. Way more affordable - almost half the cost! Never again will I come back. Stay away from this place. read more

Horrible experience. Horrible communication. Customer Service Representative's (CSR) are incompetent. My daughter was going to college in another state and we wanted to exclude her from the policy. They did exclude her AND they cancelled the coverage on the vehicle she had been driving. I only noticed when we received our next dec page and it was missing. We had been driving without coverage for 10 days. I specifically told the CSR that she would be commuting to school by bike and the truck was not going with her! When she returned from college we wanted to add her and was told since we had another daughter on the policy that there wouldn't be an increase in premium. Which I didn't believe, apparently they thought that my daughter, who was returning from college, had a learners permit and was not yet 16! The premium doubled. There were other issues. When we called to discuss the issues all we received was excuses and no apology. We wanted to give the agency one more chance and asked them to get quotes from other companies they represent, we were told that they could do that and the agent would be calling us back. 10 days later we are still waiting for the call, we have a new policy in place, with another carrier, which will start when this policy lapses. We figured we would be better off letting the policy lapse, rather then ask the Agency to cancel it on a specific date in the future (2weeks in the future) for fear they would cancel it immediately and we wouldn't be covered for those 2 weeks. Use them at your own peril! read more

I had the pleasure of meeting Diana. Just when I had begun to lose my drive in finding affordable auto insurance, Diana took the time to get me back on track. She was helpful, patient and kind. Going above and beyond is rare these days, so finding someone like Diana who was willing to put the work in was priceless. Thank you Silver read more

Shout out to Mario Olivares for saying my first name correctly and finding me the best deal out there! It was a great conversation and removed a weight off my shoulders! read more

Well I'm totally impressed, yeah brokers fees but guess what...? That's what happens when you go though a BROKER!!!!! Anyway Octavio was LA BOMBA!!! Could not get a Dec. page from AAA to start my mercury policy to save our lives, even after 30 calls combined. He either picked up or called back within minutes of me calling. Octavio stayed after hours helping me get the docs I needed to start my policy and was a total gentleman about it even though the process was a major pain in the ass. Best customer service I've seen in a long time. I give it 5 stars read more

I've been working with Octavio for years, he always has my best interest in mind. He's saved me a lot of money on my auto insurance. Great customer service. I highly recommend The Insurance Place. Ask for Octavio! read more

I just want to give a great big shout-out to John and Octovio here at the best insurance company around..I'm an actual client and I've been happily for 16 years.. back when it was a little office in downtown Carlsbad Village.. anyway they processed my insurance claim within two weeks I was in a beautiful car.. so professional so prompt always returning phone calls thanks again John and Octovio! Gotta love So Cal livin!!!! read more

My mom started with this place and once I became a car owner I started coming here too! Ambra is soooooo nice and helpful! It's my first time financing a vehicle and I had no clue what a deductible or full coverage even meant but she walked me through it thankfully! I've never had any problems here:) read more

All the staff is great! But shout out to Sarah Salazar, who is truly an advocate for her clients. She goes above and beyond to make sure you have the perfect plan that fits your need at the lowest overall cost!! Sarah has saved me tons of money! She is professional, courteous, and an expert in her field. Start saving money and call her now read more

I have worked with Diana from The Insurance Place numerous times for insurance needs--auto, home, earthquake--she has always been prompt, thorough, polite, and helpful. Other staff that I have contacted have also been very responsive and care about the customer. I highly recommend Diana and the company. read more

I've been dealing with The Insurance place for 8 years. They used to have great customer service, but now there customer service is horrible. Im shopping for a new insurance company. read more

Diana is wonderful agent. She's patient, detailed and thorough. She found a very reputable insurer who gave us better coverage for a lot less money. What could be better?! Call her today!! read more

I have nothing but great things to say about them. I was helped by Diana and she definitely does great work. I've used their services before they relocated from Chula Vista. They will help you get the best rate possible. Would recommend to everyone read more

A great insurance broker with awesome rates. Go above and beyond to find what you need. Been a client here for 8+ years. Diana is great a+++