As a Texan, I must say the online sales is perfect with great customer service. I am surprised…read moreWhite's Ford on 57 is from Ohio and not Texas. Dave Schneider for sales was on top of every detail and at times ahead of my requests. Jenna did a fantastic job getting the paperwork together. Larry was so accommodating. Management was spot on. Flawless everything. I searched the country for one specific truck, and White's Ford on 57 happen to have it. Friendly, smooth, no issues. The Tundra was born in Texas and is back home now where she belongs. Thanks everyone from the detailing to the service, well done. Bryan S Texan

My 2025 ford escape that I bought new had brake issues at 18k miles. Used car manager Boone Adam's…read morehad tried convincing me 18k miles on a set of brakes is normal interval and tried pushing the blame onto the driver. Not believing the story I dug deeper and spoke to a mechanic there, (Seth Kinser) informed me there was an open TSB from Ford and got it fixed under factory warranty the next morning. Highly recommend working with Seth Kinser very professional, friendly and efficient. Had I not dug deeper and listened to Boone, we wouldn't have been informed about the open TSB and would've been stuck paying the dealer over $1,000 for new brakes. Thanks again Seth Kinser.

I went to drop off my Toyota Tundra for a door handle repair for the next day and Leach's had not…read moreordered the part. When they tried to find one, they could not. They are also not COVID 19 safe. I cancelled and won't be back.

Excellent service. Reasonably priced. They worked with my Toyota extended warranty and resolved…read morethree issues that Wooster Volkswagen, Toyota couldn't. Over two years, they fixed every problem I had the first time.

Great service all around! Worked on my poor old Silverado…read more Front end work, ball joints and failing hydro boost for brakes. Very reasonable price, you don't feel like you being taken to the cleaners! Will definitely come back!!

Bad experience overall. Customer service is lacking and poor job at car diagnostics and explaining…read morethe issue to the customer. I felt like I was overcharged for lousy result. The issue with my car was not fixed and I walked away with a bill over $1,000. Yikes! Save yourself time and money and find better quality service for your vehicle somewhere else.

If there is a way to give them a zero, they would get a zero. The buying process took over eight…read morehours, and when I finally secured my own financing, they were then willing to deal to try to get their financing, but then made me promise I would not refinance for at least three months. I've already had the truck back in to have the radio replaced as it was bad. And for a brand new truck, it had already been driven as a courtesy car and had a flat tire and had a rope plug in the tire, and when I confronted them about it as I had an independent tire company evaluate the tire they told me there was nothing they could do about it because now conveniently it had a nail in the sidewall. Never again, already bought my Wife a 2026 traverse from Spitzer in Canton, night and day experience. Incidentally, the 20 year-old who sold me the truck is conveniently also no longer working there.

bought a 2014 gmc sierra they freshly undercoated in 24 thinking they had went over the frame and…read moremade sure everything was good prior to having it done since they deny they do it there even know I was warned "it's wet" when I looked at it After they had it there for 7 days. The problems started there in less than 500miles a vibration had kicked in that felt like rumble strips, took it back a week after buying for them to tell me it was it switching between 8cyl and 4cylinde, after having it back the 4th time they said I needed to drive it till the light kicked on so they could read codes, light never kicked so I called the AUL insurance and they told me to take it to my local dealership immediately, to which I was told the torque converter had gone through they transmission and they didn't know how it was still running, they replaced the transmission and when I told serpentini about it they wouldn't kick in a dime till I turned them into BBB then they gave me 1k towards a 5800$ transmission. less than a year later I replaced it again for the same issue but it was warranty work . Then went to trade it in last weekend At another dealership and They can see where the cheap spray on undercoat they used had peeled off and revealed a rust crack about 6-8 inches long in the frame Mind you it couldn't be seen before since they "had" it undercoated. Took it back to serpentini today for the service manager to tell me they would give me 7k for the truck since that's fair trade value even know I paid 17,500$ 20k miles ago and then tried to talk me into buying something else off their lot Saying "if you buy this new 40k Durango we can give you 12k for your truck" mind you I traded a 12k vehicle for the truck and they gave me 6k for and now they want me to eat 10k more for them selling me vehicle that shouldn't have been on the road With a cracked frame In The first place. You can clearly tell it didn't rust that bad in 2 years. I highly recommend going else more honest then serpentini in orrville!! BUYERS BEWARE!!!

We had a bungy cord puncture our tire. He was nice and fixed it that evening so I could make a…read moredoctor's appointment. the shop is two doors from our house it is convenient. Prices are comparable to other shops. We took our car back for an oil change, he called Ford to make sure he was using the right oil. Very service oriented

Must have visited on a bad day for them. One guy was disgusted that I wanted my tires rotated with…read moremy oil change. Made sure I knew that it would cost $25. Another worker did not like the way I pulled my truck onto the lift. He made a comment that I could not hear when I was leaving... but I don't think it was "thanks for your business and have a nice day. I have been going there for more than two years. Not sure if I will be back. The only person who was nice was the young man that took the payment for services.

My family has taken their cars there for years for oil change and they have been great. Highly…read morerecommended and professional.

We have been going to Fuerst Automotive for several years. Recently we took our car in for a…read morebroken control arm. They had to replace both since the other one was cracked too. Amy is wonderful. She kept us informed about the progress and the final price. I feel their prices are fair and they do a great job. They even send you pictures of the problem parts. We are very satisfied with them.

My husband recently passed away and 5 days later I suffered a serious ankle fracture that required…read moresurgery and a 2-month recovery. I was finally cleared to drive 2 days ago. Just prior to my husband's passing, he noticed a tire pressure warning light but he was unable to fix it or get to Fuerst for help. Today I drove our car for the first time since my husband died. I drove to Fuerst and with my cane hobbled to the front door to find that it was closed. As I got into my car to leave, Mike came out the front door to ask what kind of help I needed. I was in tears due to circumstances, apologized and explained. Mike offered condolences and even though they were closed, he told me to pull up and he would check my tires. Mike was so gracious, patient and kind. He properly inflated all 4 tires and said if the warning light returns to come back on Monday. As a family owned business, Fuerst Automotive continues to prove how much it values its customers and cares about the community. Mike is a prime example of that excellence. I don't know of many businesses that would've reached out when closed to help someone during a difficult time. I wish I could give Fuerst 10 stars because they deserve it. Thank you, Mike, for your kindness and help.