This company is a joke. They do not meet order commitment, have poor quality, and fail to execute on delivery dates. The one star is for Monica, she was wonderful. She just works for a joke of a company with shoddy craftsmanship and over priced furniture. We got taken for a $9000.00 ride. This will be our last purchase.
After spending $9000.00 on a couch and two chairs I can tell you that this is one of the worst customer service experiences I've been involved in for some time. The couch and two chairs were ordered on September 28th with the hope to have them in time for Thanksgiving. Got the couch, great condition, undamaged, and just how we wanted it. Monica, our sales person, was awesome. Now for the chairs..allegedly back ordered due to a supply issue with the leather. Well, they came in last week, finally and we went to pick them up on 12/9. The company that did the fabric on the cushions for the chairs sewed the pattern of the fabric inside out on the cushion so the pattern looks transposed. Who does this? Who does Seville Home Partner with? Obviously, not anyone that has quality at heart. Additionally, the chairs were delivered to Seville Home with torn fabric on the corner of one of the chairs. To date, we have paid for over over half our order, including one of the chairs. So, Seville Home has most of our money and we have 1/3 of our order. Monica, our sales representative has been incredible and awesome to work with during the entire process and we really appreciated all her work to get us the couch and chairs exactly the way we wanted them.
On Sunday, 12/9, when the damage and backwards fabric was discovered we got to meet a "manager" named Joyce. Joyce was useless. We will receive no discount on our price for all of this headache she informed us and she had no answer as to how or when the damaged, incorrectly sewn fabric, would be fixed, replaced, or rebuilt. Joyce was EXTREMELY condescending with her tone, flippant about the damage, and provided ZERO solution or customer satisfaction. Joyce kept telling us that Seville Home stands behind it's manufacturers. What a joke. Ironically enough, my wife was looking at other items in the store and found a table she really liked. After this awesome experience we will never spend another penny in this store. My wife went to Nebraska Furniture Mart (where we have bought 80% of our furniture to date) and found the exact same table for $200.00 less. She bought the table last night from Nebraska Furniture Mart. Go to Seville Home if it's closer than Nebraska Furniture Mart. Find what you like, then call Nebraska Furniture Mart and you can probably get the exact same product for less money and from a company that will stand behind it's product and provide customer satisfaction. read more