Where to begin. When the pump for our small private street that serviced 5 houses went out, many companies refused to even consider taking the job or helping us. Sewer Connection came to the rescue, putting in hours finding the right solution, contacting the manufacturers, helping us patch together a solution until a permanent fix could happen, and going to bat for us with the county when they were stalling on the permit. The county required all of us to get new sewer lines, so they took on that job, doing everyone's line quickly and efficiently. And since the sewer lines were wrapped together in the job, the cost was reduced for the individual households. Manny and the staff at Sewer Connection were incredibly professional. Always able to answer questions, and quick to explain things so we could understand what was going on. I am forever grateful for the help they provided our whole street in our time of need. Thank you Sewer Connection! read more

Mike and his Z crew did an excellent job of replacing our sewer lateral and clean out in early February. Mike and his team were professional, hard working and completed the work on time. Stacy, who handles scheduling and billing in their office, was great to work with also. I highly recommend Sewer Connection. read more

Owners Manny and Tracy are ultra responsive, ethical, and hard working. Their crew is very professional, friendly, and efficient. Their price is competitive and very fair. I highly recommend this company. read more

Dean came by within the week to camera our system and was quick, efficient, friendly and as informative as he was allowed to be. He had great communication throughout the day, and was flexible with moving the schedule so that I could be present during the inspection. Highly recommend. read more

It is a shame what this company has become under new ownership. I have worked with this company in the past and the quality is not the same. The new owners have no sense of customer service and compassion as the only goal they have is how much money they can get from you. They like to pull the give you a low quote to get you on with them then hit you with the " unforeseen " fees. Tracy is a nightmare to deal with when you finally are able to get her to call you back. I will definitely be taking my future business elsewhere from here on out. Steer clear as you think you are getting a good deal but by the end of the job you are paying more than another company would have charged. Ol' bait and hook! read more

My realtor recommended Dean. I do appreciate the fast serve, reasonable price, and most importantly the county certificate of passing the test for replacing the sewer lateral. Thanks team! read more

Used Mike and Z crew for our sewer lateral. They did a great job, he explained the whole process to me and completed the work quickly and with minimal inconvenience. read more

Tracy from Sewer Connection called and discussed my issue. They are under new management since around the time of my issue in early 2020. They have changed their front office practices after the management change so they are upfront about possible additional charges when they quote now. This would have made me a much happier customer the last time. Tracy was very friendly and is working hard to keep her customers happy. I would encourage everyone to check the newer reviews post 2020 since they have had a change in management to get a more accurate feeling for their current business practices. read more

5 stars. Mike and the Z Crew replaced the sewer lateral at my house in 2 days and that includes city inspection. Didn't even know they were here. Knowledgeable and very helpful when I went out to ask questions and they even impressed my hard to please dad when he stopped by to check out the work. Highly recommended. read more

Four months of absolute BS. Not showing due to permit issue, weather, need to find concrete contractor . . . . All BS. I called a different company that I used for other plumbing. They came out within two days and the work is scheduled for next week. read more

Professional service and the best prices. Friendly and reliable team. They did a sewer lateral replacement as well as some other work earlier in the year. read more

Technician was great, followed up with me on inspection after it was complete. No complaints there. When I called to get the report the lady took my information said she would send right away, 30 mins I called back and she basically bit my head off when I was checking on the status. Not great customer service. Not sure I will be using them again read more

Sewer Connection is outstanding.  They did a very large project for my neighbor and me in July (they replaced a 700 foot long sewer lateral that connected from the city main to two homes) and everyone that was involved in each step of the process was very professional, friendly, competent, responsive and communicative.  Tyler provided a very clear and detailed quote that was priced extremely competitively; Stacy and the admin team made all the planning and scheduling a breeze, plus they followed up on everything very quickly; the team who came out to mark the location of the sewer and measure its depth was awesome; Manny, the field supervisor, gave me a detailed rundown of the project before they started including what they were going to do and what to expect, then he was extremely communicative during the project and handled some unforeseen bumps so quickly and gracefully that I wouldn't have known about them except he communicated them with me, then he gave me a detailed rundown when the project was completed; and the work crews were fast, efficient and competent.  To top it off, they ended up going above and beyond the original project plan to ensure an even higher quality job.  My only wish is that Sewer Connection's services extended beyond sewer-related work, because I would hire them for every home project! read more

I really enjoyed working with Manny and his team from Sewer Connection on fixing my main sewer line. Communications with Manny were easy and stress free, which is so important given an ordinarily stressful situation. I have an historic home, and had been worried about roots growing through the old main line. Manny and his team were able to assess the situation and offer a solution that was much lower than other quotes. They were able to fix my line in half a day. Overall, I'm really happy with the results and the extra peace of mind. Highly recommend. Thanks Manny! read more

I just bought a house and my realtor just recommended sewer connection to do my sewer lateral , I was very happy with this company. The whole processes was amazing, Girls in the office were very professional , Manny and the whole crew were very nice and you couldn't even tell the had to move some of my plants. Amazing defiantly recommend ! read more

We had to have our sewer lateral replaced. The Sewer Connection was recommended by our home inspector and it was a great recommendation. We know that the current owners took over in 2019 and you can tell they want to do an excellent job in every way. It was a big undertaking, and my research showed that their pricing was very fair. We were able to trust the Sewer Connection with this important project because they explained everything, and every single person on the team (in the office and onsite) was helpful, knowledgeable, friendly, timely, and responsive. Thanks to Sewer Connection! Special shoutout to Tracy, Stacy, Manny, and the Miguels. read more

Manny and his crew replaced a sewer pipe across the street from us. Because our street is kind of narrow, some truck knocked over our mail box (don't know if it was their truck or someone else). Without batting an eyelash, they said they would reinstall our mail box, and they made it better than before. They dug a deeper hole, installed a longer post and surrounded it with concrete. They made sure it was absolutely level and plumb and correctly lined up with the curb. A lot of contractors would have said 'it's not my fault!' or made some other excuse, but not Manny and his crew. They got it fixed right away. In addition, their crew was very friendly and always cleaned up at the end of the day. If we ever need a sewer pipe replacement or concrete work, we will certainly choose them to do the work. read more

As promised, an update: Some problems have surfaced as a result of the sewer lateral replacement. However, one sign of a good service company is their attention to follow-up. Stay tuned, another update is coming ! read more

We were very happy with the coordination and work that Sewer Connection did. We had Manny & Miguel Jr along with their crew replace our 140ft lateral sewer line. They completed the job in the estimated time while coordinating with both the county and sanitary district for all the inspections. When they left, we couldn't even tell they were here, except for our new clean out and secondary clean out. We got several estimates for our job and felt like we got a professional job for a good price. Sewer Connection was highly recommended by our neighbor and we are passing on that recommendation to our friends and neighbors. read more

Manny, Miguel, and Junior were awesome. I'm a first time home owners and our sewer lateral replacement was more complicated than expected. They walked me through the options with patience and answered all my questions. Would definitely recommend them! read more

Sewer Connection replaced our sewer lateral. Whole organization was excellent to work with- office staff, crew, foreman. Very professional, hard working. Quick response to any and all questions. Went above and beyond. I would highly recommend them. read more

Sewer Connection finally showed up after 7 months of false promises from Dean - it took this bad Yelp to get them to bust a move. Dean told me they would not do the job at all if I didn't remove the Yelp. I refused and told him he'd get sued, and he then made a date for a few days later. The team that did my sewer (run by Deans brother) were lovely and seemed to go a good job. I felt really bad for them that they have upset clients (not just me). The city did fine me for being past the 90 day deadline, and I left SC know. They did not offer to pay it and I would have come after them for the $, but the city dropped the fine when I pointed them to this yelp. My grant did go through, so that was lucky. Heres the original Yelp: I must concur with all the reviews (be sure to sort by date). These people took my money and never showed up- it's been 7 months. I bought a house in October 2015 and I had 3 months to replace my lateral, per city regulations. SC gave me a bid and said they could not do it until January, but told me that if they filed the permit immediately, the city wouldn't mind- that they do this all the time. I touched base in Jan when I didn't hear from them, and they had completely forgotten about me- couldn't remember the rate they bid, never filed the permit, etc. Changed the rate on me & I pushed back, showed them emails, and got it back down again. Said this was because I didn't pay a deposit- yet they never asked for one. I cut them a check that day, and they said they would have to wait until mid-March now. They again swore they would file the permit immediately and that the city wouldn't penalize me if they did so quickly. Since I paid them, I have put in no fewer than 25 calls & emails, and they respond to almost none. One time I had a date scheduled and they didn't show up. We are now headed into June 2016, 7 months later, and they STILL haven't replaced my line nor filed the permit. Please see the deposit check I have uploaded to Yelp, dated Jan 28, that clearly states "permit now, mid-March fix". They had no problem depositing it the very week I gave it to them- but still haven't done the 2 items the check referenced. Diana and Dean have turned out to be a nightmare to work with. I'm now risking city fines & I may not get the 2k sewer grant I already qualified for, due to being way behind on the time allowed. There is no 2nd side to this story, as you will see from their "sorry we are too busy to show up for 7 months" emails, attached. When reading their Yelps, I suggest you sort them by date- many people posting the same scenario as mine in past 6 months. read more

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WORTH THE WAIT! I had a great experience working with Sewer Connection and I would highly recommend them. The staff was very nice and professional. I had to have a sewer lateral replacement and called several other companies I got a great price from Sewer Connection. They are a very in demand company so my appointment was booked several weeks out, but they were definitely worth the wait. During the waiting process I had an issue and they sent someone out at no cost to me to resolve the issue. My job happened to be very complicated 13 feet deep, a very old house that I just purchased , and there were many PG&E connections so it required a very knowledgable skilled team. I was surprised that they were able to get the job done so quickly. When they left you would never have known they had been here. I would definitely call them again. It's now May 30th and I wanted to add an update since I have had other issues with my old house that have not had any updates since 1944. I have had some other issues completely unrelated to the sewer lateral. I called Sewer Connection as they will be my Number #1 Choice for all plumbing needs after my first experience with them. They are very in demand and so well priced that it can be difficult to get an appointment so I called another company and they wanted $3500 to re-plumb underneath the house. I got 2 more bids $2800.00 and $1850.00 The owner of Sewer Connection came out went underneath the house looked at everything throughly and did something to my toilet that made the water pressure stronger and better and he did it at NO CHARGE! I just couldn't believe it. I'm so impressed with them and the integrity with which they serve their customers. You might have to wait longer for Sewer Connection, but they will do the job perfectly and it will be more competitively priced. I would definitely say they are worth the wait, and I have recommended them to everyone I know. This is a 5 star out 5 stars business and I'm a picky and demanding customer. They exceed exceptions and you can't get a better price for real professional plumbers. read more

I had a chronic problem getting these guys to actually show up. The owner's name is Dean - he was supposed to attend the first appointment we set. I live 30 minutes away so I drove there. And waited.... And called.... No answer.... And waited... After 3 hours of waiting I decided to give up. The next morning I woke up sympathetic and called them back. Brian picked up and gave a few excuses about how busy they were yesterday, that they were having a computer issue, etc. He said he would meet me out there personally. At the appointed time on the 2nd day, I had driven 30 minutes again and was standing out front. Twenty minutes went by. I called. No answer. I called. No answer. Waited a total of 2 hours. Final call.... No answer. Then decided *67 my number before calling - that hides my caller id info. ANSWER!!! Various excuses were given that were plausible. One was that he had gotten ill. And the other is that they had an issue with their truck. He said he would call the next morning before 9am. Well, the next day 9am rolls around. No call. By noon, I decided to give them a ring. Picked up! The excuse this time was that the "slip had been lost". I love the use of passive voice in excuses. It diminishes the emphasis of the actor (ie. person who should be given fault). They said to meet them there in 1 hour. So for a third time, I drove the 30 minutes to the property. I was there at the appointed time. And no one showed. Needless to say, no response to phone calls. I'm not sure what is going on, but sounds like they are a 2 man crew, very informal and kind of winging-it. I moved on. read more

These guys are the ones to call if you need/want your lateral replaced! They were able to squeeze us in ahead of schedule because we had a ton of trenches all over the place, and I was annoyingly persistent. They brought in a huge crew and finished the job in a day. They did everything, including digging in the street and and patching the asphalt. They even left us a couple of boxes and installed a sewer popper so that we wouldn't have a valve sticking up in our walk way anymore! They were much more affordable than any of the 5 other folks I received bids from (for the lateral grant replacement program here in Marin they make you get bids from at least 3 plumbers on their list). read more

Yelp says 5 stars is "As good as it gets! In our case the company did better than that. The job started as a difficult job, and through no fault of Sewer Connection, it got quite a bit harder. It would have been impossible for the crew to have handled it better. They were the ultimate professionals. I have used a lot of specialty contractors over the years, and absolutely none have reacted better. When they started hitting unforeseen obstacles it became obvious the job would take extra time, but there was no whining or mention of pulling off an uncompleted job; the work was completed on the revised schedule. Lisa, in the office, was great too. She was absolutely on top of the situation with the city and sewer district. Probably we would have made some missteps without her help. read more

Mike Magatelli and the Z Team did an awesome job! They were friendly and completely professional from the moment we met them. They explained the steps in the process, were on top of the inspections with the city and answered all of our questions. We appreciated actually being shown the work along the way. They were also very respectful of our property and when the job was done cleaned up thoroughly -- couldn't have been cleaner -- there were no signs our sewer lines were just dug up. We definitely recommend Sewer Connection! read more

Total pros and good guys. Highly recommend you check with Sewer Connections in El Sobrante if you need any sewer work in the east bay. They're busy because they're good so plan ahead if possible. Check in with Jesus at their office. read more

I got multiple bids and Sewer Connection was one of the lowest AND they had the best on-site customer experience. I ended up having my entire sewer lateral replaced and Mike the foreman of the Z-crew was great. He was very communicative including spending extra time with me showing the live video feed of my lateral during the testing phase so he could give his diagnosis, discuss with me my options, and ultimately provide a clear recommendation which made sense. He also facilitated working with the City to get all permits and the certificate of compliance after the job was complete. I'm very happy with the overall work this team did. read more

Our sewer lateral was clogged with roots, discovered during an inspection of all laterals while the main sewer line was being replaced, and the service district mandated the repair. We obtained 3 very different estimates from local companies - Sewer Connection was by far the least expensive. While scheduling had to be a bit flexible (which was not a problem at all as it was not an emergency), they were able to do it sooner than the other two contractors. Communication with the person doing the estimate was great, he was straight forward and experienced per our specific needs. Phone communication with the busy office worked best - they were pleasant, efficient, and helpful. They do require a deposit before scheduling, which makes sense, before they pull the permits and get utilities mapped. The work crew arrived on time, were careful of our crooked little driveway, and completed the repair in a day as promised. After inspection first thing next morning, they filled it in and replaced the excavated drive with a perfectly matched color and pebble texture concrete. They left the entire area cleaner than it was before they did the work. They were considerate of our needs to get in and out, friendly and seemed very experienced. I highly recommend considering them if you need a sewer line repaired! read more

Mike and the Z Crew installed a code compliant two-direction clean out with backflow preventer in our home in El Cerrito and then scheduled a successful private sewer lateral inspection with EBMUD. Mike and crew were prompt, communicative, and did nice work. They avoided water and gas lines near the sewer lateral and, upon passing the PSL inspection, backfilled, compacted and repoured cement with rebar to match the existing cement. The price was reasonable and the service was excellent. Thanks. read more

I've always used SC but never again. Met the guy at duet in Hercules who said everything was good with no work needed. Report arrives with a price of $2,500! They refused to honor what was told and refused to come back to property. Advanced Trenchless inspected and said everything was fine. SC is a ripoff!!! read more

Mike and the Z crew were punctual, courteous, professional and friendly. I highly recommend them!

Mike and the Z Crew recently completed a sewer lateral replacement at our home in Marin. It was a little challenging to the work scheduled through the main office, but once the Z Crew was engaged, it was a great experience. Mike and crew were very careful, communicative, and considerate despite having to work in over 90 degree temps. Special props to Mike for his concrete work in our driveway, he did a masterful job matching the old pebble finish. read more

They whole crew was very professional ! Lovely ladies I spoke to in the office through out the whole process and helped explain everything to me in the process. Defiantly would work with them again ! read more

Very professional outfit from the bidding process with Dean to scheduling and the work completion. We had a very complex sewer lateral replacement project mandated by our sanitation district. Mike and his Z Team did an outstanding job with both the actual work, completing inspections and the final clean up. I would highly recommend this group and would definitely use them for any future work I might have. read more

As our street is due to be repaved this summer, it was recommended that everyone get their sewer laterals inspected, and replaced, if needed. A group of neighbors got together, got recommendations, and called a few companies for estimates. Sewer Connection, Inc, had a similar price to other companies. However, their workers were much more helpful. The ladies who answer the phone were the most helpful; not only do they help you on the phone, they fill out the necessary paperwork for the sewer district and let you know every step of the way what is happening. The guys who came out to do the four laterals in my neighborhood were efficient, friendly, and knowledgeable. I highly recommend Sewer Connection, Inc, if you need sewer lateral services. read more

I am a Realtor called this company to do an video inspection for your client once. It took them more than 3 weeks to produce the report. The report came in for more than $5,000 and we missed the opportunity to re-negociate with the Seller. My buyer did buy the property but never call this company to repair. I believe as an agent. We really should call an reliable company. Not this. Please Agents, Please do not use this company as I made an mistake. I end up paying almost $3,000 to help my client to resolve the issue. Learn form my mistake and never use this company again. read more

This company is horrible. They have been a no show on two occasions and I have never received any return calls from them. When I have been able to get through to them, I have spoken with Brian and received excuses such as: "our computers crashed", "we are going on vacation", and my favorite "I am not sure why none showed up on the scheduled date, so let's reschedule for next week" - no show. This company is completely unreliable. Don't waste your time. read more

While the receptionist was very nice my experience with this company was awful and now we have wasted weeks with them and still havent had our sewer lateral inspected. We are going with another company now. I made an appointment with them to go do a full inspection and they said that we didnt have to be home that was totally fine. The day of the appointment I got a call about how he had double booked himself or something and would come later. Then we had another phone call where I explained to him everything and said that we DO NOT have a clean out and it would have to be done another way. He said fine and that he would get it done. 2 weeks later!! I realize that I havent received a call, email, report, bill, or anything. So I call and leave him a message and the company and no one calls back. Finally the next day I get a hold of the receptionist and she says sorry she will figure it out that same day...no call back. The next day I call and she tells me to call his cell. No answer. I leave a voicemail and call again and finally he answers. Then he cant remember if he did it or not so he has to check and call me later. He calls me much later and says that he had called me and left a message that he needed to get into the house...I never received a call or a message although we had been communicating fine all day. End of this long story is he gave me the run around about not doing it and then didnt even have the courtesy to follow up with me later and let me know until 2 weeks after all of this. Dont waste your time $175 vs $250 for other guys is not worth the hassle to deal with them. read more