Absolutely amazing service from every department! Starting from our wonderful, honest technician…read moreAlberto Philippe who provided a a thorough and professional diagnostic and AC replacement to Mary, who picked up the phone with all my questions to the billing department. Every single person at Western Rooter was professional, pleasant and helpful which is almost impossible to find lately. I can't recommend this company enough as they helped my elderly parents and didn't take advantage of them but treated them fairly and provided a quality repair for less than competitor's prices! Thank you so much for taking good care of my parents and for taking pride in your work with a great attitude!!

WR replied to my general inquiry for a plumber on Yelp very quickly as did numerous other plumbers…read more Looking over the process on Yelp seems like making an appointment required a phone call still anyway. Decided to give these guys a try so called them and was able to make a same day appointment. Robert texted ahead of time and arrived within the arrival window. He was very nice, answered all my questions, and fixed 1/4 problems we had. One other issue he says could not be fixed and another he could not find a problem to fix. For the last problem, he said he to see if he could get the part and that he would get back to me. If he made an effort to reach out I missed it and as far as I know he never followed up. Since I was surprised that a special part was needed, I went out to get my own part and will try to fix it myself later. He did fix the main issue we called him out for. Given the mixed experience, I will likely try one of the many other eager plumbers who contacted me on Yelp and give one of them a try in the future, but I will not be opposed to using WR again.

We had a laundry list of issues with the plumbing in our house since moving in and didn't know…read morewhere to start (water pounding/dripping sounds in the bathroom, mysterious non-functioning water lines in the yard, etc.). Ara came out, immediately knocked a couple things off the list (servicing our tankless water heater) and helped us come up with an action plan for the bigger issues. The whole process was super smooth and he went above and beyond making sure we both understood the issues and proposed fixes and gave us very reasonable quotes for everything. If you're looking for a quality plumber who actually cares, I would definitely recommend!

Andrea and his team helped complete a repiping for my parents' home. They were thorough and…read morecommunicated well throughout the project. We would highly recommend.

The whole process were perfect. Quoted the job. We agreed on the project date. A team member showed…read moreup early and ready to get started. The team member Alex was professional and got to work with just a few questions. There was no upcharge, or change in pricing, just a great completed project. The project was a location close-out for a warehouse we moved out of. This will be my company to use for all future projects.

Extremely disappointed with the level of customer service. I called today to request a quote, and…read morethe representative who answered assured me they would be able to assist. After I explained what I needed, he asked me to text over photos, which I did immediately. After receiving no response, I sent a follow-up text approximately 45 minutes later to check on the status. Unfortunately, I never received a reply. It is now the end of the day, more than 10 hours later and I still have not received a call or text. A simple update or acknowledgment would have been appreciated. The lack of communication was highly unprofessional and left a very poor impression.

I have nothing but great things to say about QP Plumbing! Oscar is very responsive, professional,…read moreeasy to work with, and an overall stand up guy with a high level of integrity. Last year we had a water heater installed by QP Plumbing. There was one part of the installation that was overlooked and caused us some issues. When I told Oscar, he took complete accountability and offered to give us monetary compensation. I told him if he could just provide us with a credit on future service that would be great. Fast forward to present day, we had leak with one of our pipes. Oscar was able to come immediately to diagnose the issue and got his crew here the next day to get the issue resolved. Oscar did in fact give me the credit we had discussed over a year ago which I appreciated. I certainly plan to use QP Plumbing for any of my plumbing needs moving forward and I would highly recommend them.

Gas pipe with severe corrosion that needed to be replaced. Oscar and his team were very…read moreprofessional and very seasoned. Oscar answered all my questions to my satisfaction and they completed the job thoroughly and thriftily. They even placed my front yard back to original state after digging through 50feet and 2ft deep. I highly recommend them.

We were extremely fortunate to be given Andy's name by a relative. Long story short....Andy made it…read morehis mission to not only fix our recurring issue but go above and beyond to determine the root cause. This diagnosis was something other plumbers failed to recognize and diagnose. A plumber that is honest and trustworthy (not going to take advantage of you), thorough, and highly professional and experienced is huge. Highly recommend Andy and his crew at Peter Lai Plumbing.

I experienced a good service from Peter Lai. He came out to install our tankless water heater in…read morethe garage years ago. It was a quick and painless process, and he also took away the old, bulky one. Very courteous and good at explaining what needs to be done. Thanks!

Licensed Plumber that is reliable, honest, detailed and polite - that can do drywall repair after…read morefixing your plumbing problems. Also able to do other misc handyman jobs. Ruslan was able to fix a plumbing leak and repair the dry wall, help address a bathroom tile problem, change multiple different types of shower cartridges, fix a broken cabinet, fix a broken closet, fix a a broken screen door and door hinge, fixed a malfunctioning toilet + bathroom faucet. Ruslan explains everything along the way which makes things run alot more smoothly. His assistant Charmaine is great as well, she's very attentive and easy to get a hold of for questions. Will be using Altadena Handyman for all my plumbing problems!

Ruslan is very professional and respectful. It's great he also has a plumbing license. He installed…read moreand tested three sink faucets and p trap setups. He also gave good advice when it came to installing a new shower valve. Since there was no way to access where the valve was without cutting the tile, the waterproofing would have been compromised. So according to him, it would be best to either redo the shower or we would have to use a bigger plate than the one that came with our shower valve to cover the big hole in the front in order to make space to work on the valve. Even though in the end we didn't touch the shower, it was mainly because of Ruslan's detailed explanation of what the work would entail.

Genuinely great experience in a plumbing emergency. Our home suffered an unexpected main-line…read morebackup due to the faulty design of an old cast iron Pomona tee. This happened around 6am, I reached out at 8:30am, and Kyle arrived at 10:30am. Our technician, Kyle, was incredible. He drew clear diagrams to help me understand exactly why a snake couldn't clear it. He quickly provided an estimate to replace the fitting with a modern bullhorn design to eliminate future issues, and also noticed our downstairs toilet wax ring needed replacement. While I initially considered replacing the wax ring myself after researching it, I am so glad I left it to the professionals. The toilet weighed nearly 100 lbs and the floor bolts were severely rusted. Kyle gracefully applied a discount to the overall package that helped soften the blow. The best part was the incredible timeline: he provided the estimate and got the entire job done the SAME DAY. In a house with four people and no running water, this rapid response was an absolute lifesaver. Kyle began the work immediately and was very respectful of our property. He communicated with me every step of the way, showing me the problems and explaining his solutions. He dug out the clogged fitting, replaced it, backfilled the hole, and finished by resetting the toilet. By 7pm that very evening, our plumbing was fully restored! Kyle was kind, knowledgeable, and highly professional. Thank you from a very relieved family in a 50-year-old Anaheim home!

Great experience! Victor was professional, friendly, and fixed my plumbing issue quickly…read more Appreciated the fast service and quality work.

Arrived promptly, courteous, fixed clogged line in under an hour! We have used them on many…read moreoccasions over the years and have always been pleased with their work.

Five stars. I own a rental in Burbank that had been backing up for the better part of a year, and…read moreCharlie's is the company that finally got it sorted. I called on a Wednesday afternoon with sewage coming up through a shower drain. Cesar came out that evening and worked late into the night, but the line would not open, which told us this was not a normal clog. The next day they excavated, got down to the blocked section, removed the clogged pipe, and jetted it clear. Once it was open they ran the camera, and it showed exactly why this kept happening: the old clay pipe was cracked and offset, with a corroded section of cast iron next to it. Cesar walked me through the footage and laid out the options, and we went with a full trenchless pipe burst replacement. The thing that stood out most was the communication. Cesar answered every question I had, no matter how small or how many times I asked, and he answered them fast. Everything was in writing. The scope grew as they found more, but every increase was explained and quoted before they touched anything, and the final bill matched the contract to the dollar. When they ran into an extra connection at a bend they handled it at no charge without me asking. My tenant works from home with strict privacy requirements and a hard cutoff time, and they worked around her schedule every single visit. Small things, but they say something: the whole crew showed up in matching Charlie's uniforms, trucks clearly marked, everything organized. When the job had to pause for the city inspection, they tarped and secured the excavated soil, covered the pits with plywood, and left the property clean and safe with my tenants living there the whole time. Their mascot is great too. After a week of dealing with this, having a team show up looking like they knew exactly what they were doing was reassuring. The crew did the entire 65 foot pipe burst in one day during an Extreme Heat Warning, close to 100 degrees, and still had water back on that night. They pulled the permit, coordinated the city inspection, and passed it. Huge shout out to Cesar, Javier, Hector, Oscar, Giovani, and Adrian. These guys worked hard in brutal conditions and I'm grateful.

Andy was so easy to get in touch with and helpful in navigating small issues with a new home!…read moreResponsive and explained issues thoroughly. He is understanding of wanting a good value but will be honest with you about recommendations. Highly recommend for any plumbing needs!

Andy showed up originally. Did what I thought was helpful and thoughtful work. Then his brother Sam…read morestarted arriving solo, after I'd seen him join Andy on projects, obviously learning. No problem but Sam is not Andy. Sam did pretty good work but not careful like Andy. Turns out, Andy is not the Andy that I thought he was. I discovered that even Andy made decisions during a shower upgrade that after a few months turned out to be poor choices and left me dealing with problems that cost me money & time. I liked Andy but I'm looking for a new plumbing business. (Andy: Don't make temporary shortcut decisions that will cause customers problems in a few months - communicate with them!)

I'm so grateful I reached out to Doug. We had an unpleasant smell coming from a bathroom sink and…read morehad already hired another plumber to take a look. That plumber told us the issue was likely due to our drains not being properly vented and that fixing it could involve breaking into walls and cost somewhere in the $4,000-$10,000 range. I sent Doug a message on Yelp, and he responded quickly with what turned out to be the correct diagnosis: biofilm buildup in the sink's overflow area. Even more impressive, he told me it was something I could probably fix myself. He offered to talk with me by phone and patiently explained what was going on, which I really appreciated because I honestly didn't even understand how that part of the sink worked. In the end, I was able to fix the problem myself with a flexible brush and a little bleach- less than $10 total. Doug could easily have come out and charged me, but instead he gave me honest, expert advice and helped me avoid a huge unnecessary expense. That kind of integrity is rare, and I'll absolutely be calling him first for any plumbing issues in the future.

Doug is the best, great communication and installed a new regulator the right way. Will be calling…read morehim for all plumbing problems.