We saw that our ceiling was starting to cave in from a leak and reached out to several plumbers on a Saturday. Western Rooter was the first to reach out and we scheduled an appointment for today, 6/2/26. They sent Richie, who was polite, prompt, and professional. He identified the damage quickly, 2 leaks, and fixed both in the same day. I asked him to remove some additional debris from the water damage and help me access a water shut off valve in a wall, and he gladly helped with those too. Great customer service, I would definitely recommend them. read more

We had Western Rooter out to our house for a big job that we'd been avoiding for a while (shower drip, a couple of sink drips, pressure regulator) and Robby was great! He came and gave us an estimate, and it was cool that there is a discount for multiples of the same job. He came back the next day to do the work and he walked me thru everything he would be doing and how long it would take so I could plan around the water being off. Got it done sooner than he expected! After he left there was one place that I saw was dripping a teeny bit, I texted and he came back the next day, fixed it, no problem! Coincidentally we needed a backflow test so we had Alex out the following week and he was great too! He let us know that although we passed this year to be ready for next year being a problem, and we appreciate the heads up! The backflow test was $100 less that another place we used to use so we win! We will absolutely use Western again and would recommend them 100%! read more

We had our home warranty company call to service a clogged laundry line. They cleared it but caused a backup in the bath tub and kitchen sink. After hours on the phone with the previous plumber and the warranty company, they were not able to send someone out until after the weekend so we decided to look for an external company. After checking out Yelp, I called Western Rooter. They answered on the second ring (yay no voicemail box), and they walked me through the process. We were scheduled immediately to be serviced (weekend emergency). I cannot thank them enough! I was stressed out and really discouraged but Ritchie was prompt, knowledgeable, and professional. He cleared out the clog, cleaned out the black sludge in the tub, and even was kind to my very nosey and friendly 3-year-old who wanted to greet him at the door. Their prices were reasonable, the communication was excellent and SO easy. Western Rooter has a loyal customer in me. I will be happy to recommend them to anyone. read more

Josh came out to check on a foul odor that popped up occasionally in our kitchen sink. And while we weren't able to locate the problem, Josh was incredibly honest and straightforward and did not want to recommend any costly services that wouldn't yield real results. At no cost, he checked all of our pipes for gaps and leaks and surveyed the under-sink for moisture -- and also gave us recommendations for better disposal performance and cleaning. If and when we do have any plumbing issues, I'll definitely be giving Western a call for service. read more

Jairo came by on an emergency call when no one else was willing to, he came by and fix my leaking toilet super fast. Super cool and chill guy, I would definitely recommend Western Rooter read more

Great experience with Western Rooter! John was very responsive and got us an estimate immediately, and quickly scheduled service. Bryce and Josh were very knowledgeable, friendly and got the job done in one day. I felt assured I made the right choice with Western Rooter and highly recommend them! Thank you all! read more

Western Rooter - Plumbing Near Me - Arcadia, California

Western Rooter sent Richie Ortiz out the next day to assess and give an estimate. Richie was on time, super professional, and very knowledgeable. He came back the next day with the replacement tank and did the installation, quickly and professionally. He was respectful of my home and left the area he worked in clean and tidy. Highly recommend Richie! read more

Aside from the technician, Daniel, showing up 20 min late... he was very professional, fixed the issue we have with the Halo 5 whole house water filtration system without trying to upsell us on anything. Would definitely keep their contact info for plumbing repairs in the future. He charged us for the service call which is more than fair. Thx Daniel! read more

We hired Western Rooter and Plumbing to repipe our house a few days ago. We are very satisfied with their services. This company has a vert strong team of technicians and plumbers. They know exactly what they are doing. What is more, their service fee is very reasonable. If you are looking for a reliable plumbing company, Western Rooter and Plumber is the best choice. read more

Jaime and his team were extremely professional, honest, fair, and hardworking during our sewer line repair. We felt we were in great professional hands and the job ended up perfect. We had pipe bursting and resleeving done and I couldn't recommend this crew more. A++++. read more

I've used Western Rooter for 2 years now, always my to-go plumbing service. Always someone who answers my calls on time, and always someone responsible who comes to the scene. Shoutout to Brandon Diaz for helping scout and find a leak, and walking through the whole thing with photos, videos explaining the situation, and giving a recommendation of the solution and fix Appreciate it! read more

Pablo came to fix my sink plumbing issue. Polite and did great work. Highly recommend!

We've now had Western Rooter out twice, with completely excellent work both times. Last year a pipe-burst job to replace our sewer outflow down a long driveway, then last week to fix indoor pipes that massive roots had gotten into. In both cases Jaime and his crew started right away and completed the work quickly with great quality. Definitely our go-to now for anything related to plumbing! read more

Justin and his team did a great job! We've had ongoing issues with our sewer line and Justin explained what was happening and options to fix the problem. It was handled properly and professionally all within the same day. read more

I had a mysterious leak in my kitchen that led to water coming up through the grout. Alberto was diligent and dedicated in finding the source of the problem which was a bit tricky, and was able to do the repair. He also did a tankless water heater servicing all with a warm, friendly, super helpful personality. He took the time to answer my many questions and explain everything really well. A very stressful experience was made easy and professional from the time I called the number to the check out at the end. I am VERY thankful to now have a plumbing expert in Alberto that I feel in 100% good hands with from now on! THANK YOU Alberto!! Your card is on my fridge forever more!! Grateful for you! read more

Exceptional value for coming out on a holiday weekend to unclog my bathtub. Gave suggestions on how to properly maintain drainage to avoid buildup in the pipes. Thank you for the quick, clean, and professional service read more

Rene and the team at Western are outstanding. They pick up the phone when you call. They sent out a technician quickly and he arrived on time. Communication is excellent. Rene installed two smart toilets. (Most other plumbers were scared of them.) He replaced the rubber ring that came with the toilet with a larger wax ring that he provided free of charge. Highly recommend. read more

Western Rooter - Plumbing Near Me - Arcadia, California

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Hi there, I want to tell you about my experience with Western Rooter. Over time, I've had different plumbers from Western Rooter come to my home, both in the past and just recently. Each time, I appreciated the communication about when they would arrive. Every plumber has expertise, and each one was kind, thoughtful, and respectful. They were patient and clear in explaining the problem in my home, even taking the time to explain things a different way so I could understand what needed to be done. The plumbers from Western Rooter work closely with one another, and you can see they're a team. In my case, two plumbers worked on a fix together, letting me know when they'd be leaving and returning as they checked pipes around my property and explained what they were doing. These plumbers are also vigilant. While solving a few issues, Alberto -- the most recent plumber to work on our property, who did great work -- noticed a valve that was starting to grow some calcification. He explained that we'd be fine for another few years given the amount of growth. He was clear and never pushed us to do more; he simply informed us so we'd have the knowledge. Rather than let it become a known problem down the road, we asked Alberto and his team to replace it. The owner of Western Rooter, Jon Bottala, checks in with both his plumbers and homeowners to make sure they're pleased with the work. You'll always get a follow-up text or email asking how they did. And compared to what plumbers generally charge, Western Rooter is competitive and fair. read more

James was great! Fast, got to the issue with our sink, addressed it, and was kind and courteous. Definitely would use again.

Can't recommend Western Rooter enough, professional and high quality work for fair pricing. Mitch and Ryan were amazing! Mitch and Ryan helped install a new faucet and shut off valves for my very old tub. The install was trickier than expected due to the way the original faucet had been installed as well as the type of faucet I sourced typically being used for clawfoot tubs and not wall-mounting. However, they took time to engineer a bespoke solution that worked very well and turned out beautifully! I really appreciated how knowledgeable and friendly they were. Thank you again so much for your excellent work! read more

Excellent. Extremely punctual and professional. Explained everything very clearly and with a high degree of certainty. Fast service as well. Will call them again for any plumbing needs for sure. read more

We had a kitchen sink clog and we called western rooter. We had plumber Alberto Cortes showed up on time and he was very professional and courteous. He explained to us why the pipe was clogged. Highly recommend Western Rooter for anyone looking for plumbing issues. read more

Jairo was great. Upfront about cost. Was able to quickly fix a snapped off bathtub spout.

Yeah these guys kick ass. We had some sh*tty plumbers come through cutting corners and Western Rooter fixed it right up.

I just had plumber Christian install a faucet . I just want to say he did an amazing job. Highly recommend him and western rooter read more

I was totally happy with the service that I received from western rooter plumbers they were very kind and helpful.

Art did an amazing job, front to back. I am SO grateful to him for figuring out our issue from the getgo, which wasn't easy. We hired two other companies to come try and figure out why our hot water kept going cold occasionally. They both assured us that it had to be the mixing valve or cartridge failure. I spent SO much unnecessary (wasted) time changing them out, doing some plumbing on my own.. it was all a waste.. because I didn't call Western Rooter first. The other guys kept saying our water heater checked out. All these tests, no problem. Finally we called Western Rooter as a last resort because my friend highly recommended them, and Thank God we did! Because they finally solved it! They said it's the water heater, and I was like, "are you sure?? The other guys tested it and both said it's fine!" apparently not all tests are equal or the other guys were just not as smart as Art at Western Rooter. I was astonished.. but this is the difference between true, I mean TRUE professionals, and somehow these hacks that get by somehow. Thank you for being available to me! You truly saved the day and allowed us to have nice hot showers again without worrying about them going cold. Highly recommend! PS, CJ was our billing guy, and was great to work with as well! read more

Western Rooter - Tankless hot water heater they installed - Plumbing Near Me - Arcadia, California

Why 5 stars? Bryce and Josh were amazing, timely, courteous, ultimate professional and detailed, took their time, what else can you ask for a plumbing crew to address your issue, but more importantly, they did not upcharge me like Papa's Plumbing did, they were 300% more for the same job. I highly recommend them, at a minimum reach out to Western Rooter for estimate, it is free, so you know the value you are getting from a well trained and professional company. read more

Helpful and informative, explaining the issues with my toilet. Quick fix and cost-efficient. Would highly recommend.

Western quoted me $1100 to replace a cracked piece of ABS. It's less than $20 in parts and glue. And the labor couldn't be easier, very easy access. Another license plumber did it for $250. Exactly the same method that Western quoted me for. Careful which plumber you use. Some will take advantage of you and overcharge you! read more

I have a technically complicated drain clog, involving a dual vanity that connects via a Y - had people snake it previously, used pressure gun, poured acid to sit overnight, etc and nothing worked. Called Western as a hail mary - 2 technicians came and snaked it again to 50ft+, couldn't fix it and the drains are now completely clogged. Due to location, couldn't hydro jet, so I lost all hope. Western immediately dispatched another technician, Jairo, who came 30 min after the previous 2 technicians left. They did not leave me hanging over the weekend! Jairo was patient and explained why galvanized pipes could clog more after snaking, but wanted to snake one more time. To my surprise, he fixed it after trying both sinks!! JAIRO IS THE MAN! He's got magic fingers and can feel the line, absolutely amazing! He even proposed to snake from the roof vent if all fails... this level of responsibility is a rare treasure nowadays. Thank you!! read more

I requested service for my pilot light being faulty. I'm familiar with how to get pilot lights going, even in very old heaters. They came out the following day and said the pilot unit was faulty and went to get the replacement parts and swapped it all out the same day. So it's like a new heater again. Very professional and polite in suggestions and solutions. Instead of just saying get a new heater to make money. A little high priced for the 30 min labor it took to swap out the parts but the fact that they came on short notice and repaired the same day gave them the thumbs up. 4 out of 5 based on price. 5 out of 5 based on service. 4.5 avg... round up, got 5 stars. read more

I had the Western Rooter for a big job to re-pipe my gas line that was rusted and tagged by So Cal Gas & Electric as needing to replace it. Western Rooter did an excellent job in describing in detail of the work that needed to be done. They put all these in paper (email) with precise and accurate information. I have asked for quotes from 4 different plumbing companies/contractors and Western Rooter came up with the lowest cost and the most thorough in explaining the job requirements. This is the second time I've used Western Rooter for this same property and I will definitely use them again if needed in the future. They are professional and I am thoroughly satisfied with their work. I highly recommend them. read more

Quote was very competitive, the plumbing tech was very knowledgeable, and the job was done quick, and very thorough all at the same time. We had the water pressure regulator replaced because it wasn't regulating our water pressure properly reading beyond 110 psi. Now fully installed, and pushing through at a calm 65 psi. The same day he quoted us, he was able to get it installed right away. No problems, no leaks, easy payment, what else can I say? It's a no brainer. Automatic 5-stars! read more

Western Rooter always delivers. I used them in the past with great results this time I needed to have a clogged shower looked at. It turns out after Hydrojetting was complete they shot a camera down the pipe and discovered cracked pipes expected for a house this old. A sleeve was recommended and was installed in no time. After a secondary look into the pipe under the house roots and cracks were also discovered and a sleeve was installed as quick as the first one. Pablo was the 1st man on site and was able to determine what needed to be done. Justin showed up and called in the reinforcements and they were able to complete the repairs on what I thought would be a 2 day repair in 8 hrs. Great job done quickly at a fair price! You are blessed with a great team of people who work hard to get the job done and making sure your customers are satisfied! Thank you! read more

Amazing company. James our plumber came out and saved the day. We used a company last night who over charged us and did nothing, James was honest and wasn't scared to get his hands dirty. 100% call them if you're in trouble. Solid humans read more

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I used Western Rooter back in Jan to fix a leaky shower head, replace a kitchen faucet, and replace a garbage disposal. I waited a bit before writing this review because I wanted to make sure everything was working properly. When I first called Western Rooter, I must say the customer service representative was very friendly. She explained that they don't give estimates over the phone, but they do offer free in‑person estimates with no obligation. A few days later, two technicians--Scott (the main plumber) and Josue (his assistant)--came to my home to do the estimate. They inspected everything and gave me a quote of around $1,200 I think. Since I wasn't sure whether that price was fair, I told them I planned to get another estimate from a different plumbing company. Scott said he would check with the corporate office. He then came back with a revised price of $1,000. When I stated I was a new customer, he gave me an additional new customer discount of $50, so the final price was $950. Scott and Josue completed all the work in about half a day. They were very professional and courteous throughout the process. They took the time to explain what they were doing both before and during the repairs. So far, everything has been working well. read more

So I had a main service line leak and didn't notice it for a while until a puddle formed in the front yard. Western came out and handled it all while I was at work. They did a great job and respected the city water department which said no one should touch the water on/off valve in the sidewalk. Western was the first emergency plumber to take my call/request/inquiry seriously. Am I happy about having to pay over $900 for an urgent situation? No. But Western handled it and put the yard back in place, soil and artificial grass. It didn't even look like anyone had disturbed it. I know the plumber worked, though, because he texted me photos of the repair while I was at work. Western left my property clean. The sidewalk was also clean. A+ for this orderly job. read more

James was the man. He provided great service and was very professional. Will def recommend Western Rooter.

This is my second time with Wester Rooter. Alberto Cortes was fantastic. Great communication, fixed our plumbing issue promptly and helped us understand the issue. Would definitely use again! read more