I had an extremely unprofessional experience with this business. I dropped off materials to be altered and was told that an invoice would be sent later that same day. The invoice never came. After hearing nothing for an entire month, I had to call the store myself just to find out what was going on. During that call, the staff seemed confused about my order. The person I spoke with apologized and acknowledged that the store had failed to send the invoice as promised. Despite their mistake and the lack of communication on their end, I was later told they would no longer work on my materials. This was completely unexpected and very disappointing, especially considering I had been patient throughout the entire process. What made the situation worse was the tone and lack of professionalism in the response I received when trying to address the issue. As a customer, I should not have to chase down basic information about an order that has been sitting with a business for a month. At this point, I have asked that my materials simply be returned in the same condition in which they were dropped off. I strongly recommend that anyone considering using this business be aware of the poor communication and lack of professionalism I experienced. read more

If I could leave negative stars, I would. As others have commented in their reviews, Rob's demeanor is a bit rough around the edges, which my daughters and I could handle, but his pricing is ludicrous. No estimations were provided at the initial appointment. I knew I was going to pay more than alterations at a dry cleaner, but I was beyond shocked to find out that alterations for two dresses was $620! Upon receiving the bill to my email before the pick-up appointment, I called to inquire. He was charging $69 alone to add a spaghetti strap to my daughter's dress from leftover material taken from the dress itself! I would not recommend SewRob to anyone unless you like the feeling of being ripped off. Highly disappointed with the entire experience. read more

Very nice guy and meticulous workmanship. I'll be returning for any and all tailoring needs.

Never go here for standard work. The prices are outrageously high. Like 4-5 times what it should cost. Always make sure he gives you an accurate up front price if you go here. In my opinion Rob price gouges and takes advantage of people. read more

brought in a white hoodie and a green hoodie for simple alterations (i requested he fix a small hole on the back on the green and a hole in the waistband on the white, both were factory errors) and the white one came back with several dark marks all over. there were even still some strings that i had to cut off on the inside that wouldve hung out the bottom when on body. they werent there when they worked on it apparently, so deductive reasoning means it mustve appeared on the way back to robs store ‍ it's unfortunate because the inside of his store is quite nice, i wasnt expecting the experience i had at all. the staff in both the 'workshop' area i guess and rob himself were very unpleasant and wasted a lot of my time, there was never a conclusion reached because rob took 0 accountability at all and kept saying it was my fault. i had gotten the white hoodie on a trip and i wanted to frame it, however i couldn't even get all of the stains out off the front. it wasn't wet or dusty or anything outside, and how that would get through the plastic bag in the 10 second walk to the car and my 3 minute drive back (in my clean car) and then the 15 second walk into my house i dont know. oh also as the cherry on top, the repair on the waistband actually made it more obvious that there was an issue there, i wouldve 100% just all around been better off never taking it there. the green hoodie came back stain free, but whatever they did just didnt last very long. the hole was back after 2 hand washes, keep in mind i was sure to be wary of the repair (that was noticable enough that you could pretty easily find it if you were looking for it) whilst doing so. the whole situation was very disappointing and needlessly expensive, you get charged crazy prices for questionable results. $70 to fix 2 holes that were probably around the size of a fresh sharpie tip, ignoring the other issues i faced, is way more than it needs to be. i eventually brought the green one to a hobbyist friend who did a better, more lowkey repair on the green within 10 minutes. i got billed for $35-40 per garment by rob read more

I am only rating this place based on customer service and not the quality of the work done here since I did not opt to receive services from this establishment. Additionally, I am basing this review on the front staff and not Rob himself as I did not interact with him during my visit to this location. I came in and inquired about getting measurements taken for a gown I wanted to purchase online. However, upon entering the store, a female staff member looked me over and seemed so disinterested in me and my inquiry. She did not seem to comprehend that I wanted to be measured and was willing to pay for it. She just left the counter and went to the back to see if anyone else would assist me. I found this so odd because literally all I needed was a tailor or someone who works at a tailor shop to professionally take my measurements due to the no refund or return policy I was about to enter into for my purchase. She disappeared for a solid 10 minutes as I heard her chit chat about mundane things that had nothing to do with my inquiry. I was about to leave when she came back telling me no one was capable of doing it and had to book an appointment with Rob. I just looked at her and went elsewhere. It's hard to believe that no one at this spot was able to take a measuring tape and just measure me without the namesake of the shop being present. Utterly rude and incompetent which seriously turned me off and I won't bring any of my garments here for alterations. read more

SOOOO OVERPRICED AND REPAIR LOOKED CHEAP. Man at front desk was not friendly, spent more on repair than buying a new item. I would look elsewhere. read more

make sure you ask for pricing up front before anyone touches your piece. invoices are nearly impossibly to read and be prepared to pay inflated mainline prices. the work is done well if you want to commit though read more

FLAWLESS WEDDING DRESS ALTERATIONS!! Rob and Jasmine are top notch seamstresses! They really listen and let me know exactly what was realistic. They were always one step ahead of me in addressing my concerns. Molly has an eye for design and knows her stuff when it comes to any alteration questions. Once my wedding dress arrived from the bridal shop, not only was the staff in Alexandria, Virgina very rude, but the dress was HUGE on me. I was panic stricken that the dress was going to look horrible on me, no matter what. A friend referred me to SewRob. I'm very small busted and the dress, in my opinion, originally looked like huge coconuts placed over my bust. Rob and Jasmine immediately had a vision for how to make the dress fit me correctly, and they knew exactly what I meant when I said that I wanted the bust totally reconstructed. They worked on my dress from the top down, took their time, and were great communicating with me in the shop and via email. Hands down I would ABSOLUTELY RECOMMEND Sew Rob for any tailoring needs. Rob is very talented, don't be put off by his abruptness because he is an amazing visionary and has only your best interest at heart. Jasmine is simply delightful and although new to the company is an essential addition. The cost is worth every penny for the expert alterations you will receive! read more

Sewrob - Flawless wedding gown alterations! - Sewing & Alterations Near Me - Wynnewood, Pennsylvania

Rob worked on my wedding dress and did a fantastic job with the details, despite it being a difficult layered gown. I was happy to go to someone that I could really trust with my dress, he always made the experience a great one. He also was able to get it done quickly for our wedding that was coming up soon. Highly recommend! read more

Horrible! would like to give zero stars if that were possible. The charges were so much more than the estimate. That would have been actually okay if Rob had followed his own policy & let us know that it was much more than the 20% of the estimate. I have detailed documentation to support this review and the owner knows this. I have no doubt he's a skilled tailor but he's a very poor businessman man in my opinion. I would never want anyone to go through what we did a day before my daughter's wedding. read more

Let me start off by saying the prices are VERY expensive. Albeit, price is not a factor for me if i'm getting quality work, but that was by far not the case here. I took in a few things for tailoring and the items came back in bad shape. It was apparent that one article of clothing should not even have been tailored due to the cut and fabric. However, I was not advised of this during my consultation. Instead Rob acted as if he could accomplish what I was looking for with no problem. However, the end product I was presented proved he just flat out lied to me, in order to get my money. I would also like to add that if you point out a problem you notice with the finished garment, Rob quickly fast talks you without taking ANY ownership for the crappy work. He clearly is full of himself and will admit NO wrongdoing on his part. That aspect alone of the service shows where customer service is lacking. I will honestly never, ever patronize this establishment ever again. I recommend you follow suit. There are far better tailors in the area, with beautiful work and fair prices. The only good thing about SewRob is the convenient locations, which is obviously what you are paying for because you damn sure do not get quality work and service. Rob do better and hone your craft, you are truly ripping folks off! read more

I had to call around to a few places before actually getting what I needed done. I had a zipper break on my lovesac cover which is an oversize beanbag. It took around three weeks because the zipper had to be special ordered. Rush orders start at $25 extra. Pro - great work and customer service Con - $35 for a zipper to be fixed but it was a special order read more

I had a terrible experience. I brought a very special gown (a black tie wedding in Kevin Costner's aspen ranch home kind of special!) to be altered and I was appalled by the service and disappointed in the quality of the work. I brought my dress in with over a month before the event and they weren't ready when they said they'd be and the repair in the boning of the corset top didn't hold and halfway through the wedding the boning popped out and was painfully jabbing under my arm for the rest of the night. read more

I was in a pinch because the dress I ordered to wear to a friend's wedding didn't show up on time and I had to rush out to try to find something cute to wear. And to be honest, I wanted to impress because it was going to be full of hotsy totsy New Yorkers and old friends so this wasn't a 'Target' worthy event. I figured I'd try the Macy's at Suburban Square, maybe a Ross or a Marshall's and a consignment shop or two in the Main Line (because wealthy people throw out better things than I'll ever buy new in my lifetime.) After a quick stop at the Whole Foods in Wynnewood I noticed this cute boutique and thought I'd stop in for something 'original'. What I got was the biggest attitude on the planet. Thankfully it reaffirmed all my disdain for the snooty Main Liners so I probably won't be wasting a trip out there again anytime soon. SEWROB: "hi can I help you." ME: "Um thanks I'm just browsing." (Bear in mind there are about 5 racks in the whole store, it's TINY.) SR: "well is there anythig in particular you're looking for? Maybe I can point you in the right direction." LM: "I just wanted to see your dresses.." SR: (heavy on the attitude and over-exaggerated eyeroll) "oh well that's just 90% of our inventory." [snort, guff, sigh] Oh well that's why I'm just browsing. And leaving. Customer service FAIL read more

I'm not going to mince words on this one. Avoid Sewrob at all costs!!! If this means wearing an ill shaped bag which could be mistaken for a dress if it wasn't ten sizes too big than do it. Sewrob is awful. The stiching on my alterations was poorly executed with the fabric puckering in places its not supposed to pucker. Oh and lets not dwell too long on the cost. It cost more money to alter the clothing I brought than the original price of the clothing. We're talking upwards of $50 per piece. Just awful. Don't go here!!! read more

Rob is an expert at his craft! I brought my wedding dress to Rob to be tailored, and boy did it need a lot of work. Rob is beyond talented and has a great personality. It look five visits, but by the end, the dress looked like it was custom made for me (this included removing yards and yards of multiple tulle layers, turning a hair piece into a belt, tightening the bodice and creating the perfect bustle). Rob may not be the cheapest tailor in the area, but he is by far the most knowledgeable and delivers consistent quality. I will be coming back for any and all alterations I need. read more

During my first bridal consultation, I had originally met with Melanie, and thought that she was very rude. I almost walked away from the shop completely, but after a phone call with Rob, I could tell that he was passionate about his job and ready to help me. Through the alterations process, he went above and beyond to make recommendations for my bridal gown and it ended up looking absolutely stunning on me! I also had a second dress that fit me perfectly when their team was done. I will say that we ended up having to make some changes that were unexpected to the bridal gown so the final invoice definitely came out much pricier than I had expected, but it looked great. If you're willing to pay a higher price tag, Rob & his team will get the job done, and do it very well. read more

My experience here was nothing short of amazing. Rob and the staff were so nice and helpful! I went in with a bridesmaid dress that I didn't like. Came out with a spectacular dress that fit me perfectly! If I ever need another piece of clothing altered, I will definitely be coming back to SewRob. read more

Terrible customer service and support. It would seem that a business is in business to be a service and of service to their clients and customers. Paid over 2300 in services only to be yelled at by Rob for calling one time to ask a question. Regardless of the job they did which was decent, I would never go back because of poor customer service and bad business practices. read more

Rob is absolutely amazing when it comes to properly fitting clothes to a woman's body. His workmanship is absolutely beautiful.

The man is a genius. Worth. Every. Penny. I think he can see how a dress should look the first time he sees it on you. He recently altered my daughter's wedding gown at the Strafford location. He started with the neckline, shoulders and bodice. Next visit he worked on the hem. Next visit he scaled down the amount of the train circumference so it was proportional to my daughter's height. I was skeptical at first, but the more I saw how careful he was, and how he explained each step of the way, the more I realized that the man is a genius at fitting a dress to a woman's body. We loved his humor and his practical tips, like how to get into and out of a car with the train, best foundation garments for the dress style, and how to bustle the gown after the ceremony. At each appointment the dress was ready and waiting for us. He finished all the work on time, and at the final visit the gown was steamed and ready to go. His work made the gown even more beautiful than it was when we bought it. It was gorgeous and fit my daughter as though it had been custom made from scratch. I highly recommend Sew Rob! read more

Rob literally saved my wedding dress. I had to take it to him after my tailor (recommenced by the bridal shop) botched it so badly. He was patient, upfront, kind, and also hilarious to boot. He not only had to undo her work, but also had several visits with me to make my dress absolutely perfect. Of all the vendors I met with during wedding planning, Rob was by far my favorite, and my saving grace. I would recommended him 1000% over for any event, small or big. He is so talented and a great man. From the bottom of my heart I thank you, Rob! read more

I discovered after trying many other tailors in Philadelphia how hard it is to find a good tailor in this town. While he isn't the fastest or the cheapest, Sew Rob is certainly one of the best. Every item that I have ever brought to Rob has always been altered properly, and to fit my body perfectly. I have yet to find anyone better in Philadelphia or the surrounding area. Pros: Great results Cons: 2 week turnaround time on most items, more expensive than other tailors read more

I brought a designer purse to Rob in Early June to be repaired. He told me there was a backlog of work and it could take up to 6 weeks for be completed, which I was fine with. After 6 weeks I would email, they would answer a week later with how busy they were with other work. Then it was an email saying more work needed to be done on my bag (which they had not started, it was mid September now). Rob would email with something else. I would agree and ask for him to do the work. He would not do the work, instead he would wait a week and then repeatedly ask if I planned to pay him. All this was was replacing a zipper. Rob sent me insulting emails about being paid - I always agreed to pay him once he did the work, which he never did. Last week I picked up my bag - it was there for over 4 months and they did nothing to it - I now have to find another tailor to complete the work. It was some other excuse, every week, for them to not do the work, Rob kept implying I wouldn't pay (it was not a large sum of money it was ridiculous) - I have no idea why, I just wanted the work done. I did repeatedly voice my concerns about how long it was taking, his reply would be asking if I planned to pay. The way he spoke to me was insulting - the message was, I wasn't big or important enough for Rob to waste his time on my project. I recommend you not waste your time with this business. read more

I had a zipper replaced in a winter coat last year, and they did a decent job. But the next season that I'm wearing it, I've realized that they never bothered securing the bottom of the zipper into the coat, and so it's come loose. I've just hand-repaired my very expensive repair. read more

Highest quality in alterations you will find in the area! I had a very structured dress to wear in a wedding and Rob knew just the right things that needed to be done and finished everything in a timely manner. It's hard to find people who know how to correctly tailor women's clothing and I highly recommend and trust Rob's work! read more

Rob and Melanie are a dream team and always do a wonderful job with my family's alterations and "from-scratch" pieces. My mother will come to them with a photo or idea and they make it come alive for her. They always tell you the truth and aren't afraid to tell you when something needs an alteration, which they then perform with perfection. read more

Rob is the man! Went here for years and years. Very funny and honest and does a great job.

Love sewrob! everyone is very friendly. I was able to schedule my first appointment through their website 48 hours before I went into my first fitting. They get the job done on a timely fashion and they want to make sure you fit well in your outfit. I got three fittings on my dress before i was able to take it home. read more

Rob is the best tailor we've ever had. My husband is very particular (very, very particular) about the length of sleeves, hems, cuffs, etc. and has been happy with the service here. We take a lot of things here to be altered...and the few times the alterations have not worked out as planned, he rapidly fixes the error. His work is wonderful and details are tended to. When my sister visits from her home in Seattle, she brings her alteration-needing clothing with her. Knowing that her visit is brief, Rob always provides a speedy turn-around. read more

Singlehandedly saved my wedding dress, two days before the wedding. Arrived from out of town with my dress in hand. Brought it to Rob to hand press. He identified a hem that my alterationist in my hometown had completely failed to do -- and did it overnight to save my wedding! Dress turned out perfect. THANK YOU!!! read more

On the recommendation of a clothes store in the area, I've used Rob a few times to cuff and hem pants & jeans. I've been very happy with his quality of work and his willingness to stand behind it and make a change if I'm not happy with the result. (Fortunately this hasn't been the case.) I think his turnaround is actually in line with other quality tailors. Their hours may be a little restrictive but I've also found them willing to stay a little late when I really needed to have something done or pick something up and couldn't get there before closing. I would definitely recommend them. read more

A bit pricey but very kind and knowledgeable. Felt comfortable leaving a designer piece in their hands!

Rob is very knowledgeable and does great work. He did all the tailoring for my wedding. Thanks Rob!

Words do not describe how much I LOVE Rob and Melanie. I met Melanie when she an intern/student with Rob. Her talent and expertise have completely blossomed over the years and it's clear that she has learned from the BEST! When I went to Melanie and Rob with an idea of what I wanted my dress to look like, Melanie took the concept and ran with it. She helped with everything aspect of the dress. From fabric selections to appropriate undergarment. Both Rob and Melanie's attention to detail is something you will not receive at any other custom designer, tailor or seamstress. Their design is flawless and you can tell that they perfectly crafted ever stitch and seam beautiful. I fell in love with the dress when Melanie showed me the sketch and I have never felt more beautiful when I wore it on my wedding day! Thank you, Melanie and Rob for thoughtfulness, time and support! read more

If I went into a store and tried on the dress I just had altered (for $133) I would think, "I'll need to take this to be altered." The stitching isn't perfect, and the dress doesn't fit properly, and I think it should be at that price. The dress cost less than $133 and the original stitching looks perfect, and that was done speedily by some person in a factory. I also asked if it would be steamed, I was told it would be. If they did steam it (which I doubt) it's only a testament to how horrible they are at steaming garments. read more

First, I think the quality of the work was fantastic. I have no qualms about the skills or professionalism. I thought the original quote for above average but Rob was very professional and knew what he was talking about and I was willing to pay for his expertise. However...I was getting my wedding dress tailored and was quoted a price for the alterations that I had requested. He guaranteed me that even if the work was more than expected the price would still be as quoted. However, as each alteration was accomplished the price continued to increase and increase. I can definitely understand getting paid for the work that you are doing but a guarantee in no price adjustment and a 40% increase in price are two separate things. I felt he should have known a little more about the extent of work that was involved up front. I told him my budget and he said it would not be an issue to stay within that amount. Again, good tailor but get any guarantee in writing as prices may change. read more

I went to the location in Wayne a few months ago to have some jeans hemmed and the girl was nice. The cost was appx $40 and she did a good job. I went back this week and had a different person who was so rude and acted as if this was beneath her. I could tell she didn't want to do the job and now today got an email that she is charging over $100 to add some fabric to the bottom of a pair of pants. Needless to say I will be taking my business elsewhere! read more

To err is human but Sewrob provided outstanding service and really came through for me when I needed them too. I've been a customer for less than 6 months and given them 10 alterations alterations which all came back on time and reasonably priced. The only problem that I've experienced was fixed quickly. But since it happened over a holiday and I saw first hand that Rob really stepped up for me, I know I can count on him for all my future business. Great work and Great Customer Service!!! read more