everything, new vets, why would you charge someone a visit if the vet never looked at your pet2 and…read morethe 1 pet just listened to his heart and quick look at gums that's it and charge for a full check up, also forget to tell someone that your dogs nails need to be cut ....30 wait the oh vet said I forgot oh and don't forget 3 pm appointment and you sit for an hour an a half 1with not that many people there.

I rate this place 1 star because I can't possibly rate it any lower…read more I'll start with the fact that the long wait hours are ridiculous. You don't get in for the upwards of an hour or longer after your appointment time! The clientele is through the roof. They shouldn't be taking anymore people realistically, but they do. Now let me tell you my story and why I believe that not a soul should go here. It started with my rabbit, merryweather, whom's eye suddenly became enlarged out of socket. Of course I freaked out called my usual vet, Sevier county animal, which may I add is the BEST. Unfortunately they were unable to access the situation as they don't deal with rabbits much. After recommending me to a special vet in Knoxville I quickly made an appointment that was 1 month out. I then called back and they recommend me to tri-county, the only vet near by that sees rabbits that would hopefully be able to see her faster. I took merryweather to tri-county and their vet, Dr. Biggs, diagnosed her with an abscess behind the eye and said that the eye was blind. We would then need to remove the eye to get to the abscess behind it. Which she reminds me is something that is very hard to get rid of and likely will always come back. $600 later... I take my rabbit home, eye removed and sutured up. Instantly I notice a hard bulge on the top of her head, where the eye socket is. I told myself it was likely just how her structure is shaped since I wasn't used to seeing her shaved there. (She's was a very hairy lions head). 1-2 weeks later we noticed the suture spot on her eye was leaking open. We go back, again. Come to find out that hard spot wasn't just her structure, it was abscess!! She then decided that we would need to go back in cut her back open and leave it open so that way we could properly clean the eye and cauterize the abscess to hopefully kill it off. My question is, why was that done in the first place. Knowing that the abscess was still there, she sewed the infection shut in her eye. Resulting in me coming back and spending another $100 for her to be put under and such. She quite literally charged me to for a 2 second demonstration of how to clean her eye. Which again should have been done the first time around. I came back for a check up she scheduled me for that I wasn't aware she'd be charging $50 for!!! No worries though I got a $24 statement in the mail from them I called to discuss about, Dr. Biggs was so kind to discount me half off for... her mistake. Our was it intentional? How did she not notice the infection she sutured up? Why did she sew it up, knowing it'd be something we'd need to clean and take care of? Why did she never prescribe any real long term antibiotics? $700+ later, my rabbit merryweather is dead. The infection killed her due to the time it was encapsulated in her eye as well as never being prescribed long term antibiotics. I unfortunately had another appointment for her with a separate vet we were never able to make it to. Due to the absolute negligence of her from Dr. Biggs. Just like many others. It seems she had a reoccurring reputation, how she's still open shocks me. Years now I've heard such nasty things about this woman and her malicious practices. Had she not been my quickest resort option for my rabbit I would have NEVER went there. She is a heartless woman who genuinely does not care about your pets and their well being. She rips on pet owners for every dollar they have. She truly is the animal herself, preying on innocent pet owners who want their pet to get better. Save your money and time and go somewhere else.

Great place!! They found out my dog had stomach cancer when other vets couldn't! We took him to the…read morevet over and over. Finally we found this one. I'll never take my Yorkie anywhere else ​

The groomer was awesome! Finding a groomer who is well…read moreexperienced with huskies is hard to find. My baby looks so good and she is prancing around like she's queen of the world. Thank you so much for a wonderful job!

Bentley was looking great when we picked him up. A bag of treats and a report card was great!read more

We left our cat here during our honeymoon and it was great! They were one of the only places in the…read morearea that took cats from what I could find. We got caught in traffic and arrived later than expected but the staff was very understanding. When I texted them to check up, I got a quick response. The report card was very cute and a great way to see how he did during his stay!

From the moment I called this facility I knew I found the right place. We had to bring our dog…read morewith us on our trip to Tennessee since our kennels were booked solid at home. Calling smoky mountain pet resort they were so friendly and informative. We ran into some issues coming down with the weather and the bad drivers. Calling the facility they were very understanding and helped us out. The outside of the facility was deceiving since it looked like a warehouse. inside was super clean and welcoming. This is a family owned and run operation. There are several generations running this kennel. Their love of dogs is very clear. Our dog enjoyed his stay and was pooped out on the way home which is always an indication for him that he enjoyed his time.

I went to Pigeon Forge after Christmas and needed a place for my dog to stay. The staff at Smoky…read moreMountain Pet Resort were more than accommodating in finding a space for my girl. When I dropped her off, the staff came out in the waiting room to meet her, and spend a few minutes making sure she was comfortable. They encouraged me to call and check on her as much as I wanted and said I could visit her during the day. I loved how open they were because some places are annoyed when you call to check on your animals. When I picked my girl up, she seemed healthy and happy. We'll definitely be back again if she needs a place to stay.

I recently brought my 95-pound English Lab to Fairview Animal Hospital for grooming. When I…read morescheduled the appointment, I made it very clear how large he is, and the groomer confirmed his size would not be an issue. When I picked him up, he was completely soaking wet -- not just slightly damp, but visibly wet to the touch -- which made it feel like the grooming process wasn't fully completed. I was then told I should consider finding a different groomer due to his size. Despite this, we were still charged $93. If his weight was going to be a challenge, I truly wish that had been communicated before accepting the appointment. I appreciate the honesty in the end, but the experience felt unprofessional and poorly handled. For owners of large dogs, I recommend confirming in detail that the facility is fully equipped and comfortable grooming bigger breeds before booking.

My dog was a patient there for 16 years. He developed a heart condition and had to be there…read moreseveral times in a month. We had to rush him to an emergency vet where he passed away. I let Fairview Vet know the next day and was not contacted by anyone until I wrote an email to them 3 weeks after he passed letting them know my displeasure with the group. I received a reply back which was completely trying to soothe me. I feel once your pet is no longer a money maker, they no longer care.

"The crummier the outside, the sweeter the people are inside."…read moreThis proven scientific study is again proven true at Pawz. Mega funky exterior hides a group of exceptional "dog people ". My buddy had not had his nails clipped in years and he always freaked out when we tried. Nervously, I took him to Pawz ; 10 minutes later, the job was done with actually NO trauma, no reactions, and excellent attitude. Ok, it might not be a scientific study, but it sure is true here. They are reportedly moving closer to downtown and I'll be using them for boarding too!

Booked a pamper session, de shed, and blowout for my Husky and it was everything I hoped it would…read morebe his coat looks absolutely amazing and The women who took care of him was very friendly and sweet I can't wait to bring him back!!:) thank you so much!!!!