Explained the process well and gave us the options on how to proceed. Friendly and efficient.

My husband and I stopped by to get a replacement debit card, today. But left with so much more! Alejandro went above and beyond to ensure that our banking was meeting our financial goals. Basically, I let him know how happy I was with the round up savings feature because it saved us an extra $500 in the first month of utilizing it! He reviewed our account and let us know that we could be saving even more with their Money Market Savings. And hooked us up right away. He also flagged a few other items we needed to optimize our account. We left feeling so grateful that we stopped in! Thanks, Alejandro! read more

I've been with Patelco since the 90s, and over the years I've really come to love this credit union and everything it offers. The Noriega branch has always stood out as the best one I've worked with. I've had the pleasure of being helped by so many wonderful employees over the years--Darren (I was sad to see him move to another branch), Luis (missed him when he went to Daly City), and most recently Kevin, whose last day was just a few days ago and I'm very sad to see him go. Other employees who made this branch feel special were Nancy and Mai. They always knew who I was without me even having to say anything, and that personal touch meant a lot. I was truly sad when they left. There was also a newer gentleman I liked--sharp, friendly--but he moved to the East Coast. Now that everyone who knew me has moved on, it's going to feel a little different. You can't expect every employee to know you by name, but that extra bit of familiarity really made a difference. One time I forgot my wallet and needed to withdraw money, and the only familiar face there was Kevin--he came to the rescue without hesitation. Their service was always exceptional, and every visit was pleasant. I haven't been back since Kevin retired, but I wish him the very best--he deserves it! I don't usually write reviews for banks, but with everyone I knew gone, I felt it was the right time to give them the credit they're due. Thank you for the many years of great service, and I truly hope it continues for years to come! read more

I made an appointment for a notary service on a Wednesday at 2pm. I received 3 text messages and emails to remind me of the appointment. My husband, daughter, and I all took time off for the appointment. When we showed up on time, we were told it would be at least a half an hour wait because the staff who could do the notary had left for lunch. So what's the point of scheduling an appt! This is a waste of your customers' time!! We were told we could go to another office in downtown or Daly City. This is such poor customer service! What you are saying is, if you didn't like it, you could go elsewhere. Patelco didn't have any respect for their customers' time! You need to stick to your schedule. There's absolutely no excuse for this! I've noticed their service has slowly been going downhill. read more

Maude provided an Awesome Member Experience during my visit. She made my day. She provided excellent solutions to the questions I have asked of her. I will be a Patelco Customer for life. read more

This branch needs to work on the customer service side. -The bankers just give off a feeling of being bothered by questions. This is a new account for me ... so final opinion may change, but not a great beginning. - over 2hrs to open an acct. Just painful. - giving a point higher for either the manager or assistant manager (sorry I didn't get his name), who helped me finish some business on my seperate second day. He needed additional info to complete what I needed. When I returned with requested information, he handled even though was close to closing time. I really appreciated his assistance. read more

Great attention to details... nice and friendly attitude and was very informative. Love the service...

Maude has been extremely helpful each time I have been to Patelco in the Sunset! She helped me set up accounts and helped me with other complex issues. She offered me additional resources available at Patelco as well. read more

I love the people who work here and they always help me solve any issue. I also like supporting credit unions instead of huge unethical banks who also send me on circular call menus every time I need help. read more

Rosario was great and helped me learn all the great promotions. she gave me quick great service and Alejandro is amazing and helped me start my daughter a savings account read more

Upadating my review after Patelco reached out, and post-outage; it seems like whatever the issue was with the ransomware attack, Patelco is in the process of restoring service. I'm certainly rooting for Patelco to recover from this cyber attack, and will see how they respond. This may be a chance for them to establish a good reputation for handling and responding to this type of digital attack. Attached are the current banners from the Patelco website. I will be keeping an eye out for updates (especially the part about contact from Patelco--was customer information hacked?), and will update my review accordingly. Will also wait to apply for this credit union, and once I have more interactions with this credit union, I will update my review again later. read more

Maude K was helping me to open a new account for my son. she is knowledgeable, Great experience and service too. Thank you.

Maude K. phenomenal and incred passionate and kind. She provided excellent customer service!

Alejandro Sandoval was great and answered most of my questions to car refinancing. He was also very helpful and was able to get our loan approved im a timely manner. read more

I was told I can withdraw cash from my Money Market account on the ATM machine on Patelco Noriega St. Today I tried and there's not even an option because I don't see the word "Money Market". It's only showing "Checking" "Savings" "Credit Card" and "Others". But I still tried to press the Others. And suddenly the screen was shut down. Can somebody from the bank confirm if I can really withdraw from the Money Market? read more

They credited me twice for a funds transfer to my savings account. The transaction summary looked like I made a double transfer. I have done that accidentally in the past. (Their interface is confusing.) I moved money out of that savings account. After several days, they realized they credited my account twice, and reversed one transaction, and charged me a fat NSF fee. That stinks. I have some joint accounts. I also added an individual loan account. The individual loan should NOT be visible to the person on my joint accounts. They said they can't do this. It doesn't seem compliant with federal law, but that's the way it is. The joint owner of my savings account can see my personal auto loan. Wow! I have a long and solid relationship with this institution. Most financial institutions make more funds available with no holds for their best customers. Not Patelco. I deposit funds and have to wait for the hold to be released before I can use them to pay bills. I had a bad experience with an auto loan. I have stellar credit in addition to the long relationship with Patelco. The seller of the used car also had a long relationship with Patelco as well. We showed up on a Saturday morning expecting the loan approval and transfer of ownership to be easy. Nope! Patelco said they couldn't close the auto loan on a Saturday because they couldn't verify that the title was a real, bona fide title. I had to take time off work to come in on Monday to complete the deal. Seriously, you couldn't trust that we weren't giving you a fake title?!? Again, they treated us more like criminals than valuable customers. Patelco got hacked. Now my SSN, address, phone number and other info is out there on the dark web. I get 10 times the number of scam attempts since this. Stay away. The loan rates are the cheapest around but you pay for it in the long run. read more

So impressed with the level of genuine care and compassion I experienced at Patelco Noriega Branch. Rosario, one of the branch managers, helped me with my very complicated banking situation over the span of several months. I really felt cared for as she truly hand held my account and even followed up with a phone call between my 2 lengthy bank appointments that I needed with her due to my situation ( the second appointment was needed as I had to wait for crucial government paperwork to arrive in the mail to fully set up the account ). Rosario worked hard to set me up with all the various accounts, checks, debit cards, etc and making sure everything was titled and processed exactly correct. I had such confidence that she was meticulously handling it as if it was her own bank account. My husband had to work that day and also couldnt leave our dog in the car alone and Rosario was so compassionate to let us keep switching off and get everything she needed from each of us while accommodating our life situation of not being able to both be there at the same exact time. The tellers who helped me were also super friendly, I could tell they went way above and beyond basic teller customer service and really wanted to be a good neighbor and friend and often greeted people by name before they even stepped up to the window. It really feels like a family and no one was rushed off like the big box banks. I was so impressed with Patelco's mission and values as well as how Rosario in particular not only treated me with the upmost professionalism, but also showed deep empathy for my personal situation. Rosario was also VERY detail oriented and made sure to cross every T and dot every I, while multiprocessing several of my accounts and tasks at the same time. I was so blown away by her calm manner and competence. Thank You Patelco and Rosario for making what could have been a very stressful and complicated experience - such a smooth transaction. I'm so happy I chose Patelco for my banking needs over the big banks which I have had such horrible and frustrating past experiences with. I really feel I made the right choice by choosing Patelco. read more

Following up on a prior review for Rosario, one of the branch managers at Patelco Noriega...I too had a recent experience with her genuine care and compassion - and truly improved my perception of Patelco overall. I went into the branch and Rosario was so patient, detailed and really helped me as she navigated and elevated a very complicated banking situation, that had been going on for several months. I really felt heard, cared for and understood as she truly "hand-held" my situation. She followed up and followed through every step of the way and actually suggested alternate issues that helped us solve this problem. All without making me feel wrong - conversely, making me feel as though I was the only member of the CU. Thank you, Rosario! read more

Patelco Credit Union office is located in San Fransisco CA off of Noriega st. My visit into branch had been of purpose online over the phone scheduled appointment in branch office. Statement retrieving for proof document of account. My visit into branch had been self travel using personal transporation not being accompanied of any other persons during in branch office visit. My Patelco Credit Union account had been established at location where I had been residence of for several year as location is of a non smoking non drug usage area of space inside and all other vehicles that had been registered in my name. I had never made request for relocation. As account had been mainly use for every work commuted, court processing, medical appointments, court Child family visitation which I had not been able to have enjoyed taking my children out on any car rides to any outings or places of travel with me of self choice in own personal vehicle as this had been the 2nd vehicle registered in my name. This branch location is far uphill as I can never find parking on main parking street but more so near residential areas near by which is same walking distance. Normally I get my monthly statements send to me in mail but home space had disruptions which occurred in June 2023 that has placed me without having accessible access to my home space, and postal mail. Patelco credit union customer services representative in branch offices, on phone or via virtual chat I've primarily interacted communicated in via English only.-Christina (Updated on 6/6/2025) read more

Ma'am Maude Kamara went above and beyond by not only providing a regular customer service but also suggested me a financial growth opportunities. Seems really passionate about her job. read more

I love this patelco! I've been banking with Patelco for 8 years and this is by far my favorite location with the most helpful staff. Paul in particular has helped me many times and is always incredibly kind and attentive when I'm having issues with my account. I just went because my card got stolen and it took him no time to help me file for investigation and get me a new card. read more

Thank you to Rosario and Paul for helping me out with setting up my first credit card! They were very informative and gave great insight into how to effectively save money in my accounts! They were also friendly and had amazing customer service! read more

Everyone is professional except one person (Maude). When I made a withdrawal for my mom's SSI she asked me what I was going to use the money for... Uhh my mom's expenses, I'm her representative payee... I was caught off guard by the question and just kind of blankly looked at her and said "bills and rent" but I shouldn't have even answered her, like I said, I was just caught off guard. I'm tracking my moms expenses and monitoring her funds so that she can have some dignity in her old age. My mother was disabled from a horrific car accident 30 years ago and is now also going blind from diabetes, do I really need to go over all of her expenses with you?! SSI is for disabled people. Why even ask me that? And here's my question for the Yelp community, has anyone else gone to a bank where the teller demands to know what you are using the money for before they're willing to give you the funds? I haven't. Very unprofessional bank teller, everyone else is pleasant to deal with (hence the stars). read more

Patelco Credit Union on Noriega is unique in my opinion. The staff and management were welcoming and helpful in meeting my needs and concerns. In particular, Mr. Kevin Wong, Manager, handled a fraudulent charge with the utmost curtesy and respect. Additionally, Kevin went above and beyond in assisting me in other financial services. They have not only restored my faith in banking but also restored my credit. Thank you Patelco read more

Worked with Maude yesterday to open a CD that I needed named differently to track it for a trust and she was just great. Whether it's the branch manager or staff you get to help you, they're all knowledgeable and friendly. I didn't receive the same treatment at Chase so marched an expired CD over to Noriega Patelco with joy. read more

Patelco has always made me feel like they are knowledgeable and here to help. Maude made it quick and easy for me to sort out all the details that has been on my to-do list and even some things that weren't but needed attention. read more

Mai Luu I came the other day she was very helpful she is very professional at job. She is very patient with you. She willing to take her time to help you. Thank you!! Mai read more

Rosario is so helpful, the best customer service. She sets the gold standard. I continue to use Patelco because of her.

We went to Patelco to take care of some banking business. Mai Luu helped us, she guided us through extensive paperwork and was so patient. She explained to us step by step. The service we received was 5 Star. Thank you Mai Luu. read more

I have been with Patelco for decades and have tried to be patient with the cyber attack. But today was the last straw. I got a car loan thru them about a week before the shut down. 1st payment is due early August but haven't received anything from them and it is not showing on my accounts. Finally decided to call it the hold time was almost 2 hours. Tried to do the chat. Took about 15 minutes to get a live person and she said she couldn't help but provided an extension to call. Was on hold for 28 minutes and a woman picked up. Told her about the loan, she said okay and then put my on hold and rolled me back to the start of the line. I'm done with this place. No way to email or communicate with a person. read more

My husband and I got a funding for our model Y Tesla within 24 hours and pick up our car the same day once we do DocuSign. Kevin Wong (Noriega Branch Manager) is our life saver. He work fast, attentive and very professional. He keep checking on us to make sure that we will get the car since the timing is pretty tight. Kevin Wong make the impossible possible. We Highly recommend him. read more

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Mai Luu is always doing a great job in helping me and my parents. She is very professional, knowledgeable, super helpful and at the same time very friendly and patient. Mai sincerely want to help you. She explains everything in great detail and answers all our questions. Thank you so much Mai for all your help and support for all these years! We have been a Patelco customers for many years and we highly recommend them. We think Patelco Noriega branch is the best in San Francisco. The people working here in general are very friendly, professional and helpful. read more

Mai Luu. About 7 years ago during a period of dire financial straits in my life I was introduced to Mai Luu at Patelco Credit Union. Over the years Mai has steered me away from bankruptcy, helped me reestablish my credit, and has guided me towards obtaining personal loans. Mai is always courteous and helpful. She greets customers with a smile and is responsive to their needs. When visiting the Noriega Ave branch be sure to go to her window. read more

Didn't have a problem with this bank until today with Teller Mai Luu as I felt she was racist and did not let me withdraw my money bc she felt as if it wasn't " safe". Whatever that means. I come to this bank all the time and withdraw money all the time, this was my first time running into her being a teller of mine and she made my transaction very difficult for no reason. Don't recommend her. read more

I wish i could give the inside of this bank a .5 They have the worst service I have ever ever had. There were 6 bank tellers in there on 7/31/18.... One lady was in the window. that was it. the other dude running around wouldnt even look up at the 4 people in line. Just running around, checking his phone, looking at his computer.. Just saying I will never be a member with them nor tell anyone to go there. All credit unions are partnered therefore she would have been able to give me my money. However she told me she couldnt help me after waiting in that line. Patelco worst customer service. read more

I also bank with Chase which also gives me good service, but I still feel more like a transaction .This Sunset Patelco branch has a more homey environment which puts me at ease. I was particularly struck by how well this branch's leadership translates to the tellers. I don't feel rushed which helps me retain my sanity, really. haha. That's why my transaction go so smoothly. Kevin, the branch manager always seems to attend to me when needed. He once went above and beyond what Chase (still a fine bank) would not do for my company. haha. I also enjoy the complimentary Hot Chocolate there. The Asst. Branch Manager Rosario will be the first to greet you upon entering. Maybe that's why I feel home-ly. And she makes an attempt to provide financial advice. And she takes the effort to advise on my financial matters and improves my bottom line. So, thanks. Thanks Patelco for providing a well run branch. read more

I had left a voice mail on 2 separate occasions for different scenarios regarding the sales proceeds of my SF home + trust account procedures. Ms. Beth Gregory had called back both times and was very professional, courteous, patient and helpful. She even emailed me the documents via email in advance for my preview just in case I choose this option. She took her time with me on the phone on both occasions. Thank you so much Beth. You give me great confidence in being a Patelco member. I appreciate your hard work and support. read more

Awesome people in this brach. I was waiting in line and I notice a staff Beth was always very conscious of the line. She seems to be on the lookout for making sure that people are attended to and not ignored even though they are in line. This just shows that they care for their customers and are sensitive to their needs. Great job!! Keep it up. I dont look like just another number to them. read more

The staff in Danville Office all get 5 stars! New member as of 2019. After a pleasant experience with opening my accounts I was extremely disappointed with their online banking banking platform. For this reason I will not pursue any additional products in the future. Management needs to spend money to get with the 21st century and invest in a 24/7 service. You cannot expect your clients to go digital with this platform, invest in technology and you will find your clients will be much happier. read more

I had to buy a car and couldn't get credit because I was new in the city. I came to patelco credit union and Rosario carlos was very helpful and finally got credit and I am going to buy the car now. Thank you so much Rosario Carlos you were so kind. read more