Repeat caller. They are responsive and good and don't constantly upsell the way some of their private equity owned competitors do.

SG Harold and Plumbing Heating and AC were sent to help me based on my HomeShield service request. I called on Monday evening, and SG was there the following day at 9 am. Ryan from SG called me at 7:30 am. Ryan was able to fix my no-heat and condenser issues and gave me valuable information on other aspects of my system that were even part of my problem, which is beyond beneficial for a homeowner. He was highly personable, knowledgeable, funny, and respectful of the equipment and my home. It was a joy to have Ryan there. I will be calling them as I need more help around my home! Thank you, Ryan and SG Harold! read more

Contacted through our home warranty. Never responded to multiple voicemails and emails from me and home warranty company. Four days later still are waiting for a plumber because this ignorant contractor can't return a call to let anyone know that he won't drive any distance for a service call. Finally found out he doesn't service our area ... like I said 4 days later. Homeowner beware!!! read more

My family purchased a new house only to discover a cracked sewage pipe in the basement that prevented us from using our bathrooms. Steve sent someone over right away and then quickly had it fixed after hours on a Friday evening. You can tell Steve takes great pride in his company and serving his customers. He is very responsive and does everything he can to get your problem resolved even though his guys are very busy. Thank you Steve! read more

I was referred to this company concerning a water heater replacement, and I am giving them two stars merely due to our initial contact. I spoke to the owner. Steve Harold, who agreed to do the job for a reasonable price. Mr. Harold had an employee stop by to remove the tank , which needed to be returned to Home Depot. I subsequently set up an appointment for the Friday of the same week for the tank to be replaced, and waited until 1:00 PM. on the day of the appointment as no one had reached out to me. When I contacted the owner, he advised that one of his guys was finishing a job and then would be heading to my home. Since I had taken the time to read the reviews on Yelp, I could not trust the job would be done. I informed Mr. Harold I would not be doing business with them, and he referred to me as being rude. I would not rely on this company for plumbing needs. read more

Nothing bad to say on this end. Employees are hard working and don't leave until the problem is resolved. Called about a no heat call and they were there before I knew it. John and Ryan both know exactly what they are doing. Very impressed read more

We had a major clog in the main drain of our house over the weekend. There is a trap that we need to remove,. If not it will keep clogging the main drain. A family recommended Steve Harold. We called him in the morning and he was able to rearrange his schedule to accommodate our emergency. John and Ryan came over the same day to begin working on removing the trap in the drain. They were very professional and explain everything that they were doing. The price was fair. I highly recommend them. read more

SG Harold plumbing and heating is a phenomenal company. Their prices are competitive, their work is excellent, their staff are polite and professional. I highly recommend them. read more

The repair cost me over a thousand dollars because of their wrong diagnose. SG Harold said my drainage system clogged because the septic tank was full so I had a service to pump out the septic. my system still clogged after so i have another service to finally fix the issue. it should only cost me $100 because i have AHS but because of wrong diagnose i spent over $1000, very disappointed. read more

Wow what a markup on materails!! I called them to diagnose and repair two boilers at my residential home (one steam and one gas). I called several plumbers for service. They were one of the only plumbers to reply to my phone calls. Their labor rate of 95 per hour was slightly less than what I had been paying my last plumber (who I were decent but thought I would try to save a few bucks on labor by going with these guys). They charged $300 for a $200 gas valve and 100% markup on Power Pile Gen and Thermocouple. All in they markedup their materials over 50% on average. Higher them for there responsiveness and quality service for residential customers, don't expect them to be inexpensive. In the future I will make it clear that I will pay them hourly and have them run to the local plumbing supply store and provide receipts for all parts. read more

Stood me up twice for the initial visit before John came out to look my water heater. The first time they just never wrote down the appointment they gave me, the second time they called about an hour late and said they had another job to do. John's expertise is good and he spent a good long time inspecting and explaining the heater to me and what we was planning to do. When he left, he said they would call me to set up an appointment to do the work in the coming week. I never heard from them. I called and left messages several times and have never heard back. There's no way I would work with them now after all the time I've wasted on them. If I could hire John individually, I would. read more

I am really sad to have to give them one star. We found their name on the Bosch website so we thought they'd be great...and they were for our first few problems. Recently though, we had a problem and John came out to fix it (btw we love him, he's great!) . He had a tough time fixing it and the next time they sent someone else who replaced a part, which we found out later was uneeded and put in incorrectly, which did not fix the problem. Someone came out again and still it was not fixed. When we called to ask them to come back and fix it no one returned our calls... and we made at least 3 of them! However, we did get a bill last week...they didn't forget to send that! It cost us $500....and in the end my husband fixed it! read more

WORST PLUMBER I HAVE EVER ENCOUNTERED. Happen to come across his name just now and thought I would pass this on. He did a major contract job for us that turned out to be completely wrong and incorrectly done. He hired kids to do some of the work, mistakes constantly made, and eventually resulted in a completely useless system costing me thousands! His shoddy work was finally acknowledged by him, but never took responsibility to correct it. He might be fine to install a stove or water heater, but stay away for anything more complicated and save yourself the loss of money and aggravation. read more

Amazing service at less than half what we were quoted by HUB and Standard on Savin Hill Ave. HUB had been out twice before and charged us a rediculous amount of money & didn't even properly diagnose the problem. All of the other Plumbers we spoke with wanted to do more "exploratory demo" on the bathroom side of our plumbing stack. Instead, the Owner Steve came by & had Chris remove the dishwasher & kitchen wall cabinet to diagnose and repair the problem. They replaced a huge section of a cracked plumbing stack without so much as a scrape on the wall, and did it in less than a day! They came highly recommended to me by a friend that owns a successful restaurant and nightclub in town. Ask for Chris! read more

This is by far the worst experience I've ever had with a contractor. Where to begin? We had a very minor problem with a toilet. My father in law was visiting and randomly picked these guys out of the paper. First off, their plumber was well over an hour late and when we called to ask, the owner, who is a complete and utter nightmare, he literally snapped "he's coming" and hung up in my wifes face. We had to take time off work for this. That was just the start. Not only did the plumber not fix our problem but he created a new one, now our shower leaks water. He also managed to sell us a part we didn't need. Our next plumber told us that he has a terrible reputation in the south shore area. So now we don't have the problem solved and then we get a bill for 800 bucks. We called repeatedly to ask him to return to at least fix the shower problem that his plumber had created and he kept putting us off. We refused to pay this bill until he fixed that problem, which by the way, his plumber did concede to us that he had caused and said it was just one of those "things" Well, now this guy is not only not fixing his problem(we paid another plumber 300 dollars to fix the problem he caused) but without warning he filed court papers for his ridiculous 800 dollars. Seriously, read all the reviews of this guy. He is horrendous. We could tell that his employee who was here was terrified of him also. DO NOT USE SG HAROLD PLUMBERS. They are unqualified and unprofessional at a level I've never encountered. read more

I have used these plumbers twice and they have done a wonderful job. Steve has attached my gas stove and fixed our radiators. Both times he was on time, friendly, and got the job done properly. I would definitely use them again! read more

I found SG Harold's on the Bosch website this morning after my hot water heater broke. Chris called me back within an hour and, to my surprise, showed up just 1/2 hour later. I say "to my surprise" because I'm so used to waiting around for plumbers, cable guys etc. for hours and hours without a beep from the company. But this guy showed up when he said he would, was very polite and... not only fixed the problem very quickly but also helped me get rid of a rattling noise from my AC unit. He honestly made my day. Great experience! read more

Unreliable, as in other reviews. Owner said he'd send "his man" over next day. No show, no call. Called again, owner said he didn't know why no show. To me that says a lot about him not staying on top of his business. He promised to send "his man" over the next day. No show again, no call again. Called to tell him that I wasn't going to use him. His response, "ok". No I'm sorry. Stay away. Call Boston Standard. read more

Used SG Harold for years. They helped me out in an emergency and stuck with them, even though ALWAYS had issues with scheduling. For example, last September, I was scheduled for a certain day. Steve assured me he would call me and let me know when plumber was coming. I was heading out when my doorbell rang and it was plumber. Two minutes later I would have missed him. Anyway, I always paid my bills immediately and considered myself a good customer. Plumber looked at downstairs toilet (in September) and told me what size, type, to get. I kept Steve apprised of what I expected to do, even asking him if he could get me a corner toilet, but his answer to that was to "go online". I thought that's what plumbing companies did??? Bottom line, I ordered one from Home Depot, called Steve a week before it was delivered there, asked if he could pick it up the following Thursday and install it (they did pick up my vanity when I got it in September) and Steve's answer was to call him when it was there. Well, because I knew his scheduling was always off, I had my son pick up the toilet the day before Mother's Day. I called Steve and said the toilet was in my house. When can he schedule me? He told me to email him when I was going to be aavailable. I did. I called him the next day. Said he would call me by end of business. He did NOT. I called him the next day. No return call, no return email. I called him Thursday, a lady answered and assured me Steve would get right back to me. He didn't. I called and talked to Steve. He said he would call me by end of business IF someone could be out at 9 the next morning. No call. I sent him an email at 10:30 am and said PLEASE let me know when someone can come here. Or please give me Jason's number (a plumber who worked at my house numerous times, but apparently left SG Harold) which Steve had told me. I went out and was not back until 3 pm. I do NOT check my emails when I'm out. When I came back he had sent an email at 11 am that someone would be at my house at NOON! I explained to him that week, that I had to move stuff in the downstairs hallway and take everything out of the bathroom. He said he understands that! But apparently, he didn't understand it, assuming that I would be home waiting for him to give me one hour notice. I proceed to send him an email explaining this, that I always pay him immediately and could you help out a loyal customer by giving me Jason's number. That Monday, I called him. He told me to get another plumber, and he couldn't give me a reference, and that he was through with me!!!! Nice way for the owner of a company to treat a long time customer. So now I have a toilet sitting in my living room, an small issue with the drain in the vanity upstairs that SG Harold installed and I have no one. I know this is a long review, but want people to know how aggravating it was dealing with him. On top of that, THE most unpleasant person I ever spoke to!!!!!! PS. The guy who has been doing my yard for years is busy and broke his thumb. I asked if I should call the guy I had previous to him. He said, HE WOULD APPRECIATE IT IF I DID! THAT is how good businessmen should work! read more