Today, after 4 months of my last visit, I was informed through an email that I have an outstanding…read morebalance of 158 dollars from Legacy Dental. I checked the billing and noticed a dental scan was not being covered by Blue Cross Blue Shield. At the time, the hygienist assured me all procedures would be covered my insurance. I called the billing department and was told my insurance rejected the panel scan as being unnecessary. They, of course would not waive the charge. I told them this business practice was unbecoming, unethical, and very misleading. I should have paid attention to the earlier Yelp review of a similar incident over a billing incident at this practice. I will NOT be returning back to this practice.

The care quality was good. The dentist and her assistant, Erin, were very professional and…read moreaccommodating. The office experience was horrible! I went in for a dental emergency. When I checked out I was told that my insurance would not cover any of the services I received or a new partial plate that had to be made and I had to pay $4000 up front!! The financial representative was quite rude and pushy. I told her that I would pay for services received that day and the rest when I received them but she said they needed the $ up front to pay the lab. I find it hard to believe that the practice had no operating expenses! I paid the $4000. Two months later, after contacting my insurance carrier, I found that the claim was filed incorrectly and some of the services I received were covered and I had been overcharged. I made several attempts to contact the financial representative at the office and she would not return my calls. When I finally reached her she told me that refund was being held for some insurance policy that I signed for on the new partial. That was the first time I was told that such agreement existed! After three months and my insurance payment made to the practice, I finally got the refund. When I picked up the check I requested paperwork on the work completed as well as my treatment plan. Needless to say, I will not be going back to this dental office due to the rudeness and inefficiency of this person on their their staff!

Thank you Lindsey..teeth cleaning was quick and efficient ..very nice visit ..I felt very…read morecomfortable. Dr. Andersen came in to say "Hello" and his warm and welcoming nature made me feel at ease.. Thank you to your staff for the kindness and the smiles when checking in.

I have been going here for years for general dentistry and specialties. The front desk folks are…read moregreat about greetings and getting down to business. The hygienists I have are professional to the core and I can actually relax in the chair a bit because I know I won't have pain. The dentists know their stuff and are good at educating patients about healthy teeth and related health matters. I recommend!

Dr Cardenzana is the best! She is caring and kind and is super knowledgeable. Her team always makes…read moreyou feel welcome and comfortable, no matter what tooth issue you might have. I've been seeing her for years and wouldn't go anywhere else!

I have been going to Dr. Cardenzana of Bluffs Family Dentistry for a few years and have had a GREAT…read moreexperience! I recently had a situation where I had an absessed tooth and ultimately had to have it pulled. I now have a bridge that literally looks like a work of art. I can't tell that the "pontic" is not my natural tooth - they matched my tooth color, got everything ready for the final install and it really, really turned out great! The front desk staff are also licensed dental assistants - something I didn't know until just recently and they are very helpful and truly DO care. When I was in distress upon finding I couldn't save the tooth, they gave me some great information on bridges and implants and took the time to go over both options. During the processes of getting the tooth pulled, to the preparation for the bridge itself, and the final installation, they were right there to guide me every step of the way through it, and it they made very sure I was comfortable with my choice. The only real thing I had to overcome was the Novocaine shots during the process, but once I was able to get past those, it really and truly turned out well. Thank you to Dr. C and the staff of Bluffs Family Dentistry! I truly appreciate you folks!!!

After getting a second opinion from two dentists, AND their in-house periodontist, my initial…read moreassessment was correct. These people either have no idea what they are doing, or they are scamming people at the cost of their teeth and/or insurance. Always start non-invasive, & non-surgical. They didn't do what they should have done, and wanted to jump straight into surgery. Way to much, when a simple cleaning fixed my issue. I'm actually glad they refused to do my cleaning, there's no telling what damage they would have caused. To sum it up, my second exam revealed my dental issue is no where near as bad as they made it out to be. They had me worried for nothing. There were a lot of red flags, and I'm glad I trusted my gut. I do not recommend.

Do not go to this place. They are rude and unprofessional. There's no need to shame someone for…read morehaving to cancel appointments due to insurance changes. The cancellations even occurred before the window and made clear at reasonable times. No need to bring it up every 5 minutes with different nurses. Information is supposed to be kept confidential and no need for everyone else to hear so why shout when the patient is RIGHT IN FRONT OF YOU?! Also when a patient is saying that they're in pain, the nurse yelling and stopping saying, "What is it? I'm not doing anything!" is BEYOND ME. If someone is in pain from your lack of knowledge on how to use the medical tools correctly, is crazy. Why blame someone when they tell you they're hurting. UNPROFESSIONAL. Apparently, there is a common problem here on how this staff treats guest, and need some training on basic customer service. Says a lot coming from a medical place that deals with people's teeth. Find some place else PLEASE.

My husband retired from the military after 30 years of service and we moved back to Omaha to be…read morecloser to our family. We chose Total Dental because our insurance took it and it was close to our house without looking at the reviews. I went there for my first 2 regular cleanings. I go regularly every 6 months. They told my husband he should go every 3 months (he went even though he had to pay out of pocket for one of the cleanings every year). I had extreme pain in my front tooth because of a possible injury when I was younger. I saw Dr. Thorson, who is absolutely wonderful!! She saw me right away and referred me to an Endodontics practice. The practice that accepted my insurance couldn't get me in for over a month. Dr. Thorson stated to me in front of the dental hygienist that "if I ran out of antibiotics before I got into to see the Midwest Endodontics that all I needed to do is call her up and she would prescribe some more to get me through until I could see them for the root canal." Unfortunately, she went on maternity leave (which I totally understand) BUT the office manager (Danica Wicht) had no back up plan for her. When, I called some dental hygienist that I had absolutely no prior dental relationship with called me and stated to me "that they don't do that". She also kept saying "she wasn't in the room with me" I told her I knew that she wasn't in the room with me. I kindly asked her if she had my chart to look at and she said no. I was very shocked that a medical professional that hadn't been in the room with me (her own words) wouldn't have the chart to rely on. She never asked me my pain level either. Not one time during our phone conversation. Very disturbing as when you look at Total Dental's website they describe themselves as dental anxiety experts with over 40 years of experience. I asked to speak to an office manager and Dr. Courtney Molettiere got on. This woman needs to never me in medicine or dental care. Her bio reads "One of my favorite things about my profession is the chance to build relationships with patients" She is not an experienced Dentists. Read her bio and prior reviews about her. Highly do NOT recommend her. Very immature and never even read my chart before talking to me. You can see from other reviews, that other patients have said that EXACT same thing that I'm saying about Dr. Molettietiere. She was rude, unprofessional, never looked at my chart. Also found out later from the Practice Manager, that she shared information with 3 other people in her office (that was not necessary) and a complete violation of HIPPA. My medical information should only be shared on a need-to-know basis. They should realize that. In addition, I paid out of pocket for X-rays and was not even notified of the costs upfront. This practice has very inexperienced Dentists. I've gone to Dentists across the country my entire life AND never experienced the unprofessionalism of this office including the practice manager who called me from her cell phone in car and didn't even have my chart or information to know what she was referring to. The only thing she could say is she knew everyone in the "Office for 10 years" This should be handled using actual facts like a business NOT a like a friendship. In short, you have TONS of options in Elkhorn. I found another Dental practice within a few hours for my husband and me that honored both our military service and was kind and friendly, verified my insured, gave me upfront costs. Read their website of what they promise and then read the many reviews of patients that have actually visited this horrible dental clinic specifically the Elkhorn, Nebraska clinic. Highly DO NOT recommend this horrible practice!

Wife went in to have a Maryland Bridge re-glued back in. $350 b/c in insurance world they can get…read moreaway with requiring an X-ray. Let me repeat, to glue in a bridge she has had her whole life. We are currently cash pay - no adjustment no acceptance that the extent of their service is helping us from relying on Fixodent. Very upset and I hope the loss of income from our family make this an even tougher financial impact for them. We will be finding another dentist.

it was really good. it didnt hurt at all and it was nice and clean. I need 85 charactecters so im…read morejust going to just start saying something random, they hade a really nice couch and it was really clean.

This office has a giant stick up their shoot. I woke up an hour ago with a cold and immediately…read morecalled and left a voicemail saying I'm sick and we should reschedule so I don't spread disease. They called and said since I didn't cancel by 8am, they deleting my account and I'm no longer welcome back?? WTAF?

This has been the most frustrating and unprofessional experience I've ever had with any medical…read moreoffice. I was given an estimate around $600 for my visit in April, only to be hit with a shocking $2,500 bill afterwards which was received in late June. Since July, I've been trying to get answers, and instead I have been met with rudeness, avoidance, and zero accountability from the front office. I repeatedly asked to speak with the doctor and was told he "does not talk on the phone with patients." At my follow up cleaning in September, I confronted him directly about the ongoing billing issues and the dismissive treatment I'd been getting. He told me, "We will get this taken care of," and took every document I brought - the estimate, the bills, phone logs - everything. I finally thought someone was taking this seriously. Instead, nothing changed. A few weeks later, I received the exact same $2,500 bill with no explanation, no update, nothing. When I called again, a staff member offered a payment plan but then told me the amount I could actually afford was not accepted by the doctor - he needed double the monthly payment. When I asked for time to figure things out, communication suddenly stopped. My calls were not returned, my messages were ignored, and even my email received no response. I was calling weekly with no progress. Today, after months of trying to resolve this with the office directly, I found out they sent my bill to collections without notifying me. After everything, this was how they chose to handle it. I have never dealt with such poor communication, lack of follow- through, and disregard for patient's concerns. Based on my experience, I cannot recommend this office to anyone.

We love it here. Everyone is welcoming and friendly. My husband, son and I really love our Dental…read morehygienist and dentists. They take great care at being thorough, well, at the same time gentle. My son had a bad experience with a dentist when he was younger, but he really likes this place and doesn't mind going to the dentist anymore.

i highly recommended this dental office! Their front desk staff are very kind. My hygienist was…read morevery thorough and did a great cleaning. Dr. Grey is comforting and has a great personality. I have referred friends and family to their office.

I have lots of anxiety around the dentist and Colleen and Dr Gray and the entire staff at Cityview…read moreDental made me feel comfortable and at ease from the moment I stepped through the door. in fact, after my initial appointment I found myself feeling excited for my next visit. I'm so grateful to have found a team that is caring, patient, and work with integrity. I love it here!