My pug and Cavalier puppies have been groomed now two times. I highly recommend Danielle! Always on…read moretime puppies are very comfortable and well attended!

My pups had their first appointment with McKenna a few weeks ago. They are Covid puppies so are a…read morelittle hesitant with new people. In their short lives (21 mths), this was their 3rd mobile groomer. At the 2nd one, they seemed to be in shock and acted very strangely for hours afterward. I was concerned that whatever happened would affect the 1st appointment w McKenna. It didn't! McKenna was warm and inviting and both pups went to her fairly easily. When she was leaving, they were ready to follow her. Even the 1st groomer who they loved did not result in the same reaction. I highly recommend McKenna and we will be continuous customers. She did an excellent job AND my pups were happy!

I use to take a cat here for grooming, last appointment i went in and it was alll new staff, no big…read moredeal however when my kitty came home she was riddled with flees. Customer service quality has gone way down and they don't ever return their voicemails, trust me ive left a few over the course of a few years with no callback once.

Always love bringing my doodle to Polished Pooch!! Service is top notch and my pup always comes out…read morestunning

Ava and Aldo were amazing with my golden retriever River! We were in town for a week and they…read morecommunicated great with my mom to schedule and when they were able to come earlier than planned. River was a bit nervous to get in their vehicle, but they were so patient and she calmed down well with Ava and Aldo, who were just the nicest. The bath and groom was I think the best we've seen on our dog. River has never been so soft and was beaming all day, showing off the bow they gave her! I will definitely schedule again when we're in town!

I cannot express how pleased I am with the services provided. They came to my house to groom my 2…read moreyorkiepoos the morning after the snowstorm. Even with my frozen long driveway. I would give more stars if possible. Both of my dogs look great! I will continue to use this company for my dog grooming needs.

I am very happy with this haircut they gave my dog , before we went to different groomer and they…read moresaid they couldn't do the haircut. Luckily I found this place and they gave exactly what I asked for.

We're new in town and poodle doodle did a great job with our dog Roscoe! The staff were friendly…read moreand I could tell they cared about my dog feeling completely comfortable and safe

Grooming closes early quite a bit and not open per the times on the web. Web says till 9pm but door…read morehas 7pm on it and lights are usually out it seems by 6:30pm :-( This happened more than thrice to us. If you are going to have business opening and closing times, it is good customer service to adhere to those times. Otherwise the service and staff are friendly but... ‍

I've taken my dog for grooming here in the past and always had an even coat. This time he got a…read morebutcher job. They did offer a $56 refund if I bring him in person because they can not refund a credit card over the phone.

Barkbus never disappoints! Very dependable and professional. My dog loves being groomed by them!…read more They do an outstanding job!

Jenny at Groombuggy is awesome. On time, friendly, attentive to details, perfectionist, shows love…read moreand real care of our beloved Schnauzer.

I've been a loyal customer between locations for nearly a decade. I'm disappointed and upset that…read moreat this point, I've lost any semblance of trust for them and cannot leave my animals with them. Twice in the last several months, my dog has been injured by other dogs. The first time she ended up with a hole in her ear from a bite, which they called and informed me about. I went to get her and she was oddly in good spirits but has a gnarly tooth hole in the tip of her ear. I monitored overnight and cleaned her up, since emergency vet visits after-hours are costly and the injury wasn't life-threatening. We lucked out in that instance, and I wish that was the end. Maybe it should've been for me, but I know dogs will be dogs. It bothered me, and I ignored a gut instinct telling me it could've been avoided by better temperament monitoring etc. I wish I'd listened. January 2025: the long and short of it is that at pickup time the excited dogs tend to go bananas and cluster by the door. Apparently not one but TWO dogs got aggressive in this moment when my dog was being jumped on and signaled with a 'yelp' that she wasn't a happy camper...and the other two dogs involved (daycare's details, given to me from camera review) did not appreciate it; one left a tooth gouge so deep in my dogs back that it actually looked like a long, gaping incision - that we had to take her and our other dog in tow immediately to the emergency vet where she was sedated and required surgical care and 2-3 weeks of follow ups, stitch removal, and for me to take several days off of work to monitor and nurse her to a comfortable point so I could return. $1000.00 later, I've now asked them several times via email for what my recourse options were. No acknowledgement. What's worse is the acknowledgements I did get avoid addressing those comments or concerns, and are simply "Ok great thanks for keeping us posted!" They'd only reply with their best wishes for my dog, and that they'd make sure the other two dogs weren't in open play with mine - plus a "warning." Conveniently, no acknowledgement of my concerns about the financial hardship or questions about what my next steps were. I read the fine print in my liability with them on day one: you are responsible for any costs or repercussions of property damage, injury, etc. caused by your pets and Dogtopia was not. Which is fine, I signed it with full knowledge that could happen; dogs will be dogs. I had to put this issue on hold for a bit as the winter was not kind to us circumstantially. Now it's time to see if my dogs are ready for daycare again and some grooming, and things have calmed a bit so I could give this my attention yet again. 4/23/25 I sent a final email to them about it, and not shockingly at all, zero reply or acknowledgement. At least, not until I asked a very direct question - which I will get to momentarily. Initially I wanted to ensure that 1) the dogs who were warned would not be in open play with mine, so I wanted to warn them we were coming so they could be especially mindful (as you can imagine, my paranoia is in high amounts all things considered) and 2) if I could inquire about how to contact the two other dog owners to discuss the costs of the injuries further. I was quickly told no, they don't share pet parent info. I replied and said well, I read your liability rules you made me sign and they say that pet parents are solely responsible for the consequences and costs of their dogs damage or injury. So how do you expect me to accomplish that if you won't give me that info to make contact? It's now been a week, well past the reasonable time to reply to an email, so I can only deduce that yet again I am being ghosted and I'm done trying to remedy this with people insistent on being unprofessional and avoidant. I suppose I will have to take further recourse against the daycare if they won't follow their own policies. This is deeply saddening that I've spent probably in the thousands of dollars in 10 years just to lose this option for my girls. And to be treated like a casual afterthought when if I were the recipient of that last email, I'd at least sense the importance of a reply nonetheless maybe involving someone of actual authority and tenure there to help manage my request. Make no mistake, it will be settled as I don't intend to shrug it off. I just wish it didn't have to be the hard way, as I've had enough of that all things considered. I don't want to tell other consumers "stay away!" because that's not my place. But this has been my experience.

On Thursday, June 19, 2025, at approximately 3:30pm, our dog was severely injured by another dog at…read moreDogtopia Gainesville. We were told that the two dogs were playing and then the other dog became aggressive and attacked our dog, biting him around his ear, causing profuse bleeding and severe damage. After we rushed over to pick up our dog to take him to the vet, we later received a call from the General Manager who stated that when a staff member tried to stop the attack, she was then bitten by our dog who was still under attack. She stated that their protocol is to call Animal Control when a dog bites a human and that our dog would need to be quarantined for 10 days. When we spoke with Animal Control, they said they were not given the entire story and were unaware that our dog was under attack at the time of the alleged bite of a staff member. To date, Dogtopia Gainesville has refused to provide a written Incident Report or any video footage of what happened between the two dogs and what happened when the staff member tried to intervene. Our next step will be to contact the Corporate Office to get a better understanding as to why we have not received a written Incident Report and video footage of what happened.