Dr Wu and Maghan are great Office staff as well…read more I'm very picky and I highly recommend the office..

I also experienced very poor customer service from this office. Reaching someone by phone was…read moreextremely difficult. I left multiple messages for both the front desk and the doctor's assistant and rarely received a return call. On several occasions, I couldn't even leave a message because the voicemail boxes were full. The lack of communication was incredibly frustrating. Eventually, I was able to schedule an appointment and meet with Dr. Truong. During our consultation, I explained the symptoms I was experiencing as well as my previous negative experiences with other gastroenterologists. Dr. Truong reassured me that he would take care of me and emphasized that patient satisfaction was his top priority. An endoscopy and colonoscopy were subsequently scheduled and performed in March. The procedures went smoothly, and I later received a letter from the office with my results. However, instead of discussing the findings with me, I was simply advised to follow up with my primary care physician. This was surprising given the assurances I had received during my initial visit. I called the office again hoping to schedule a follow-up appointment to discuss my results and ongoing concerns. As before, reaching a live person was difficult. When I finally got through, I was told that the next available appointment was several months away. Given the symptoms I was experiencing, waiting that long was not reasonable, so I chose to follow up with my primary care doctor instead. To add to my frustration, the doctor's assistant contacted me approximately three months later to schedule a follow-up appointment. By that point, I had already sought care elsewhere. It left me feeling as though the results of my endoscopy and colonoscopy were not important enough to warrant a timely discussion with the physician. Based on my experience, the lack of communication, follow-up, and accessibility was disappointing.

I am free and clear of what was affecting me , because of a well rounded, balance, knowledgeable…read moreand competent physician, Doctor Mourani. I am just thankful to God that he made Dr. Mourani. He is the definition of a remarkable human being and a gentleman. And one who defines medicine. His Nurse practitioner in the Glendora office is a terrific representation of him. She is hands on and a "people person". The way she treats you is therapeutical.. It helps you to forget that you even had a problem while you were there. There are others' who calls themselves doctors and NP out there, who can take a page from their books to improve themselves as human beings and who they claim to be in their profession. Dr Mourani is effective, competent, knowledgeable and thorough, because he his is operating within his God given gift, and not to identify with prestige or profit. Even though one has to work to earn their living, he is well deserving of his , he earns it everyday. He is a part of the few doctors on earth who are the very best. There are some out there who calls themselves doctors and they should be plumbers. they were never mean to be doctors, so they have no clue as to what they are doing. Thank God for Dr. Mourani

This office is an absolute disaster. As a patient with UC I have never encountered a doctor who…read morehas refused to fill out a jury duty excuse for a patient with a legitimate medical history. This office put me through the ringer of stress and BS when I called requesting helping from a physician who I presumed knew enough about UC to know that jury duty is an unequivocal nonstarter. I have been trying for 2 years to get copies of my records in order to transfer my care properly and to date have gotten no help. Emails no longer go through, so today I resorted to leaving another voicemail. Lets see if anyone has the integrity to return my call.

I have been a patient of Dr Oliver's for twenty years and have had six preventive colonoscopies…read moreperformed by him, since I am high-risk for colon cancer. All procedures gave been smooth and comfortable. The reports are quick and easy to understand. The staff at San Gabriel Valley Surgical Center are professional and extremely caring. The head of nursing is Amazing! Thank you, Dr Oliver.

He has to be the worst gastrointestinal doctor. I went in for a colonoscopy and they did not get…read morethe iv in correctly. They gave me the sedative and it did not work. Dr Oliver began the procedure and I told it was not working they gave me more sedative and he kept pushing the probe in. I complain it was not working as he pushed more. They gave me another shot and it did not work. They reinserted the iv and gave me another shot. Dr quack never stopped and was removing the probe I watched as he cut out a polyp and he continued to withdraw the probe. After the procedure they gave me an ice for my swollen hand from so many injections that never reach my blood stream. The sedative kick in in the car on my way home. This was the worst experience in my life. Save yourself from this charlatan.

This was my first colonoscopy and I was sooo nervous but hands down from the check in to the nurses…read moreand doctor they were amazing I can't stress how comfortable they made me feel and explained everything from the anesthesia to the procedure. I was sent by Kaiser here and I also work at kaiser and I will definitely make it know how exceptional service treatment I received. Thank you

What a great experience today. I had been stressing for 3 months about getting my colonoscopy…read moredone, and finally today arrived. I had not slept in almost 48 hours. From admission to waking up with good news, this is a great place with great people. I am so relieved right now. Thank you Tami, Raylene.., Chris, Melinda. And especially doctor Arora, I truly thank you as best I can with my heart and a 5 star review. Dr. Arora is the best doctor I have ever known in my life. Caring, professional, and patient.

I am free and clear of what was affecting me , because of a well rounded, balance, knowledgeable…read moreand competent physician, Doctor Mourani. I am just thankful to God that he made Dr. Mourani. He is the definition of a remarkable human being and a gentleman. And one who defines medicine. His Nurse practitioner in the Glendora office is a terrific representation of him. She is hands on and a "people person". The way she treats you is therapeutical.. It helps you to forget that you even had a problem while you were there. There are others' who calls themselves doctors and NP out there, who can take a page from their books to improve themselves as human beings and who they claim to be in their profession. Dr Mourani is effective, competent, knowledgeable and thorough, because he his is operating within his God given gift, and not to identify with prestige or profit. Even though one has to work to earn their living, he is well deserving of his , he earns it everyday. He is a part of the few doctors on earth who are the very best. The staff at the Arcadia surgical facility are very sweet and caring. There are some out there who calls themselves doctors when they should be plumbers. they were never mean to be doctors, so they have no clue as to what they are doing. Thank God for Dr. Mourani

I took my daughter to Dr. Mourani. He was personable and professional. He took his time and…read moreanswered all of our questions. He did an upper endoscopy and figured out what the problem was. We are grateful for his care. And the office staff were kind and caring as well.

Dr Omidi is one of the best. He is not only has great knowledge about his job, he also has an…read moreartistic vision. I was not sure to do surgery here or in Iran. Finally I chose him and he did an excellent job for my daughter. I asked him to give a spot to my daughter during her break and he went behind his way and opened the day for my daughter at his busy schedule. His staff are so friendly and helpful with an excellent customer service. They give you a feeling like you are a family member. I cannot day enough thanks to Dr.Omidi and his staff. My daughter is so happy with her rhinoplasty.

I scheduled my first bikini laser hair removal appointment through their third-party call center,…read morewhich I believe is based in India. I specifically booked for 4:00 PM, shaved and prepped the night before, and showed up on time. I ended up waiting until 4:30 PM with no update. When I finally asked the front desk what was going on, they told me to wait another 5-10 minutes even though they close at 5 PM. I said I wanted to cancel, and the staff member didn't even apologize for the delay or the wasted time. I wasted an entire hour between driving there, sitting in their waiting room, and driving back home. Totally unprofessional and disorganized. If this is how they manage appointments and treat first-time clients, I would never trust them with a laser.

I took my dad to see the dr Tim for a second opinion about a colonoscopy, because when he was in…read morethe hospital they recommended to do it, but Dr Tim explain to us the pros and cons about the exam since my dad is 92 years old,. He said it is not a good idea but if we want to do it he was happy to help us. He said that because I told him my dad had a colonoscopy like 4 months ago and it didn't show anything bad plus my dad doesn't have any stomach pain. We decided not to do it but if my dad have any pain will come back. I really like the Dr Tim, he was nice, and took his time to explained everything I asked him, so I recommend him. Everything was smooth, easy to make appointment, everyone in the office was nice and respectful with us and we didn't have to wait too much. So thank you everyone A++

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask…read more All patients are not expected to wear a mask. It's optional now. The staff also wears gloves when handling bodily fluids or when touching patients. There are some hand sanitizers available for patients to use. This place is open and available with limited capacity. They are sanitizing in between patients. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is small. Many times, the parking lot will be full. I just park at Walgreens and walk over. Or, you can park in the massive parking lot with the supermarket across the street and walk over. You have plenty of options. Don't worry. The medical office itself is extremely clean, neat, tidy, and organized. Staff: The receptionists here are very quick, efficient, friendly, and knowledgeable. Dr. Tim Chen himself is fricken funny, knowledgeable, caring, and compassionate. They accept both cash and credit cards. There is no credit card minimum.

This doctor was recommended by my father's primary. The doctor might be a good one but the staff…read morethat handles the scheduling and call backs are down right terrible. I never got a call back until weeks later. By then, I've already found a different doctor. We've moved on.

Love the Covina office of Dr Arora. Nice office but more importantly he has a Wonderful Staff. I…read morehave nothing but a great experience with the gals at the front desk. Dr. Arora is super easy to talk to and he listens and responds. He is very kind and always smiles. He is very busy and may be hard to get an appt at times but he's well worth it. He's just trying to take care of everyone.