Mmmm ~ burgers! It's not my first time at a Shake Shack. It's always the place that gets recommended by my family when I talk about burger places. I can't deny that they make good burgers. Fresh vegetables and perfectly cooked juicy patties neatly presented between soft, fluffy buns. So good that there's no stopping at one bite. I will say, though, I wished their burgers were bigger. The quality is good, but compared to other competitors, the price is a little steep. It's decent for a quick bite to calm your burger craving if price is not an issue, but you can certainly find other places if you need something more filling at the same value. read more

Shake Shack Waterford Lakes - Avocado Bacon Burger - Fast Food Near Me - Orlando, Florida

Great new location. We ordered online. Pick up is at the front counter (need to provide your name). One of our double burgers only included 1 patty. The worker corrected it and provided us a new patty. I tried the chicken from the new Korean menu. It was good (chicken nuggets with a Korean moldy spicy sauce). read more

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Our first time visiting this Shake Shack location (RIP Toojay's). You order via touch screen, which is fine. No issues with it, and it was relatively speedy to get our food. Service was good. Re-filled our drinks without issue. Food was fine, I'd come here for a burger over paying the same price for something at Wendy's or McDonalds. I will say, it's hard to see all the empty space. There's a lot. It's really strange and I'm not certain why it's something that sticks in my head. I just wonder if they could have done more with the space in some capacity. Not just seating, but decorations or ambiance or something. read more

Excellent cheese burger! It's all good, great toppings, great bread, great burger. Fresh & delicious. read more

Shake Shack Waterford Lakes - Delicious! - Fast Food Near Me - Orlando, Florida

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When ordering at the kiosk for A to go order it automatically default to leaving a tip. Any other restaurant or fast food it defaults to not tip and you can choose to leave the tip if you want because it's optional. Not at Shake shack, though they think that you should be assisting in paying their employee salary for a job they were hired to do. What a crock of crap This is a sandwich I got, and they expect me to pay a tip for a wiltedpiece of lettuce, a poorly put together sandwich. read more

Shake Shack Waterford Lakes - A tiny piece of lettuce, wilted at that on a poorly put together burger - Fast Food Near Me - Orlando, Florida

Evidentemente todo fue un excelente momento y comida bien caliente y buen ambiente y excelente personal y servicio. La atención de la señora Romana fue de mucha calidad ! read more

Shake Shack Waterford Lakes - Kitchen side of shake shack ! - Fast Food Near Me - Orlando, Florida

OK! First of all, this place is super clean inside from what I can see! They keep it very tidy, and although the employees are not super friendly, they are not rude either. You walk in and you order your food at the kiosk, make sure you check for your phone number for any Rewards! I got the double today and added my toppings, I love how easy it was to customize on the kiosk. I did get the Parmesan fries, which I could've done without, I would've just gotten the plain ones, there wasn't anything fancy to it in the aïoli that they gave on the side was very lemony. But the burger was a 10! It was absolutely amazing and so Tasty! The only downfall is that it took about 23 minutes for us to get our food. I will definitely go back again and hope that I am not disappointed, but it definitely hit the Mark today! I also got the s'mores milkshake and that was so good! Cheat day! read more

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Shake Shack makes the prices at Five Guys seem like the Wendy's value menu. With that being said, they make some pretty good food. I went here specifically for the French Onion Soup Burger and it was pretty dang tasty. However, it was over $15 for the double and that's just crazy. If I wanted Fries and a Drink I'm probably looking at $25 for a fast casual joint which is ridiculous. Know what you're getting into here, and if you ignore the prices, then you'll probably enjoy it. read more

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I like Shake Shack for their food and how they do business. I must say this location was a little bit different. Generally, shake shack does not "do" tips there is no cashier. Everything is done via self check out at a kiosk and it automatically ask for a tip. I thought this was odd, but times change. The prices are on the higher side with 11 bucks for a burger and then four for fries and three for a drink, but it is tasty. I did note while it wasn't super busy. The service was not as quick as I am used to. Oh, in all it's convenient so when I'm craving a burger, this might be an option for me read more

Shake Shack Waterford Lakes - Fast Food Near Me - Orlando, Florida

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I will preface by saying that I'm already a big fan of Shake Shack. I'm not familiar with the area, but this location is quite busy (especially on the weekend when we visited). So parking was a bit tricky, but we were able to find a spot. I ordered the Veggie Shack, french fries, and a seasonal drink. (The mango passion lemonade) The food didn't take too long to come out, and it was hot and fresh when they brought it to our table. Service here is great and the staff that I interacted with were friendly and helpful. My only complaint is that the restrooms were trashed when I visited. They were very busy like I said, so maybe the staff hadn't had a chance to attend to them. Or maybe they're understaffed and don't prioritize cleaning them regularly, I don't know. They encourage you to order at these kiosk/computer looking things as soon as you walk in. Some people might prefer that but I don't, so I suppose it's just a pet peeve of mine. My overall experience was great, outside of the restrooms. I would definitely recommend stopping by and trying it out for yourself! read more

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I was so happy they opened this location in Waterford lakes, and I've been now a handful of times, I usually order on the app, and they have my order ready or sometimes I had to wait a few minutes to get my order if it's a peak time. The app is very easy to use, and usually has exclusive deals. A few times I've ordered in when I go, but usually is using the apps or the kiosks. The place so far has been cleaned and spacious. I love their house - shack burger - only one patty is good for me, and Iget their special cookies and cream, and or the strawberry shakes. They do have seasonal shakes last time I got a cookie dough and sprinkle christmas shake. I also likes their lemonades - very refreshing: Overall, I recommend this shake shack location, so far the service has been on point, food comes fast and it's delicious. I like that they have app exclusive deals. read more

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Shake Shack has smash burgers that truly melt in your mouth! So delicious every visit, I recommend this place highly when you're craving a burger! Their to-go packing is also SUPER convenient! read more

Shake Shack Waterford Lakes - Shack burger - Fast Food Near Me - Orlando, Florida

Inside looks nice and new. There are four self-serving kiosks. Depending on how many people are there and the same time you are, you can have a little bit of wait to order your food. We didn't really interact with any of the employees besides the one who brought us our order, so I can't really say much about an employee experience. Overall, for the price I don't really think the food here is worth it. The chicken sandwich had a lot of breading on it and was relatively small in size. It was tall but not big around. I'm not a fan of crinkle fries so I didn't order those. The milkshake was nice it tasted like vanilla ice cream. My husband and youngest both got the burgers and they do give an option to have it well done. However, that's probably the safest way to order it. Neither one of them ordered it well done and both of their burgers were pretty pink inside and they both ended up having upset stomachs within 30 minutes of eating it. I'm the only one who didn't get an upset stomach and I did not eat the burgers. For a burger place you would think that the burgers would be the shining stars. Proceed with caution. Overall I think this brand is a skip for me, unless I'm in the mood for a milkshake I wouldn't come back. read more

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Good burger Fries and chocolate shake No compliments Its a shake shack burger Plenty of seats Quick service Clean restroom Clean restaurant it is a newer location read more

Shake Shack is definitely my fav fast casual burger over 5 Guys and In N Out. They're all good but for me, SS is at the top. Great grilled char, fresh toppings, and a bun that holds it all together. The burger is expensive, but on par with 5G around the corner. Adding fries is highway robbery but if you order through the app you can get a good discount (yes another app). But for me, it's all worth it for one tasty burger! read more

Shake shack is almost a self-service restaurant but not quite there yet. You have to place your own order on the touch screen. I hate the system because every store is different and I have to learn how to be an employee every single store I want to eat at. All I want to do is add-on a whole bunch of crack to the burger so that way it's a ridiculous picture worthy mile high burger and I can't figure out how to do it on the computer I need help. Once you place your order you pick up a number and go sit at your table. Shortly after somebody walks out with a tray and your food ready to go. The burgers at shake shack are all smash burger style. There's actually good. If you get the regular basic one it's like 6.99, In this economy they must be out of their mind! It's really good but I'm not gonna try to come here every time I'm in this area knowing that a shake shack is this close to the 4D movie theater experience. The restaurant is always clean but with the open platform it is kind of loud inside a lot of echoes from all the tables around you. It's one of these modern day fast food places on the inside but the food's actually not cheap fast food quality. read more

I was so excited when I heard there is now a shake shack in Waterford lakes. I have visited the Winter Park location a few times and it has been excellent but the parking was a mess. Parking at this Waterford location was easy and the restaurant was very clean. I ordered on the app and my order was ready very quickly. I had the chicken sandwich, a hot dog and the fifty fifty lemonade iced tea. The drink was excellent. My issue with my meal was that both the chicken sandwich and the hot dog were both served on cold hard buns. The crispy chicken patty and the hotdog were cooked perfectly but the bun issue made it less enjoyable. read more

The sandwich I ordered at Shake shack with a French onion soup, burger and fries. The customer service was OK. They brought the food out to us after we made our order and she was very polite. It was quite loud inside. We couldn't really talk much. read more

Shake Shack Waterford Lakes - French onion soup, burger with fries. - Fast Food Near Me - Orlando, Florida

Finally got time to check out the new Shake Shack in Waterford Lakes! Happy there's another location near the UCF area. Restaurant was clean, staff were friendly, and it was not too busy (on a Wednesday). Food was delicious and service was quick as expected. read more

Shake Shack Waterford Lakes - ShackBurger Cheese Fries Strawberry Lemonade - Fast Food Near Me - Orlando, Florida

Is over rated, for the price is not that great. Hamburger meat was tasty, hot dog was plain and tasteless, the best were the fries. Other than that, I will not go there again. Service was not good as well. The lace looks new, but nothing e spectacular . read more

I don't like a kiosk for ordering! The burger tasted very good but small for the money. The large ice tea was not very large and I don't think they added the malt to my chocolate shake read more

it was decent. no one was in line for ordering. inside was a little cold, but plenty of seating. the food was good and came out fast.

I came in for their avocado burger, but it was out of order, so I tried something else with an iced tea. They have a station for you to order, then you pick up a tag with number, go sit at a table, and their server delivers the food and drink to you. Juicy burger. I tried to raspberry balls with my tea, which was great. Everythjng is made in America. Cool. read more

Shake Shack Waterford Lakes - Fast Food Near Me - Orlando, Florida

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Friendly greeter, food was ordered on the kiosk easily and it came out quick without any hitches. No complaints other than the prices are a lil higher than competitors. read more

Wtf is CAMI up there talking about ? You order your burgers well ? Medium well? Your opinion is BURNT play boy Shake Shack and this location are elite Kid crying about a perfectly cooked burger - this is the way society is now - sad af read more

Shake Shack Waterford Lakes - PERFECTLY COOKED SMASH BURG - Fast Food Near Me - Orlando, Florida

Great food, fast service and very clean! We have been wanting to try this place for a while and so glad we did!

As someone who has worked in the restaurant and hospitality industry for many years and who also reviews and rates restaurants across multiple platforms, I've never experienced such unprofessional conduct at a Shake Shack location. My family (party of three) visited this location around 11 p.m. to grab a late bite Yesterday night. From the moment we walked in, the energy and atmosphere felt chaotic and unwelcoming. After placing our order through the kiosk, we waited over 20 minutes with no updates or confirmation. When we inquired, the staff claimed there was no record of our order. We reordered, received a confirmation text, and continued to wait. At that point, a staff member who identified herself as the manager approached our table in an extremely confrontational and unprofessional manner. Instead of calmly helping to resolve the issue, she immediately became defensive, argumentative, and loud... completely disregarding basic customer service standards. She raised her voice, refused to assist us, and made inappropriate comments in front of other customers and my family. This behavior was unacceptable and does not align with the Shake Shack brand or the level of professionalism expected from a manager. The situation escalated unnecessarily due to her tone and attitude, leaving my family uncomfortable and embarrassed in a public setting. As someone who visits and reviews Shake Shack locations frequently, I can confidently say this experience was far below company standards. I strongly recommend that upper management and HR review this incident thoroughly, as this individual's conduct reflects poorly on the entire franchise. Please reach out to me, this "manager" needs to get fired immediately! read more

I was not impressed. It was very loud in the restaurant. High open ceiling and wood seating. I ordered just a bacon cheeseburger to go. It took a bit too long to get it in my opinion. It was also almost $13 for a small burger. Not worth the money. The meat was bland and not very well seasoned. The two patties were adequate and there was a good amount of cheese. The pickles were good. The main issue was that there was no bacon on my bacon cheeseburger. Unfortunately I had already left when I discovered the omission and I didn't want to drive all the way back to have them fix it. There are plenty of sit down restaurants in the area that will give you a good burger, made correctly and fries and sometimes a drink for around the price I paid for the burger alone. Especially at lunchtime when I was there. read more

If you're not hungry and want to spend a ton of money then this is the place for you! Seriously though you pay $10 for a burger that looks like a slider. You get three bites in and then you're done. They don't even offer meals or combos so you have to pay $6 for a side and $3 for a drink (small sizes as well). I do not recommend this franchise. You can go to Culver's, chick fil a, or any other place for more food and less money. read more

They need to work out the kinks. Two undercooked burgers in a row. Cooked medium to medium-rare but should have been medium-well. They were nice about it but I have to rate accordingly. read more

They have the best fast food burger. I like a single patty cheese burger. It was cooked perfectly. Not too well done and tasty and juicy. Bun was nice and fresh and soft. French fries were excellent. Crinkle cut and served piping hot. You need to eat them before they cool down. Ketchup excellent. Chocolate shake with whipped cream amazing. Thick chocolate. So thick all you only need a spoon to devour it. Great deep dark chocolate shake. Best fast food shake I ever had. Service from manager very good. Kiosk was difficult to use and I ended up ordering wrong burger. He couldn't correct it and to make up for it gave me the shake. Good deal for me. I also tried the hot dog. It is inedible. I was tempted because it is a Vienna Beef product they say which is my favorite Chicago hot dog. But they ruin it by grilling it and it had a spicy taste that's just not good. So stay with a burger and fries. And shake if you want to splurge. If price is anissue a plain single patty cheeseburger is reasonably priced. Happens to be my favorite way to eat a burger. . read more