Came here with my daughter to grab a bite while running errands. Even though it had just opened, there was a line at the kiosks so a young man at the counter called us over to assist. We ordered, sat, and our food came out quickly. We both ordered a ShackBurger (except hers was in a lettuce wrap), an order of cheese fries and a Fifty/Fifty Lemonade Tea. Everything was delicious! The beef was tender and flavorful, with just the right amount of condiments, lettuce, and tomato. The cheese fries were fantastic, so glad we got one to split. It looks small, but the fries were piled on high. Definitely enough for two. Even the lemonade tea combo was great. Nice to see that offered. By the time we left, the place was almost standing room only. Very popular! Cannot wait to return. read more

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Our host Jennifer 64 couldn't have been more professional and welcoming. She took her order quickly for five and repeated everything back correctly before charging. Our cheeseburgers, single and double ordered with extra cheese, however, looking at it, you couldn't tell if extra cheese was added. The avocado chicken sandwich, though tasty was more breading than chicken. The tiramisu shake, skip it stay with vanilla. read more

As you can tell on the pic we loved it so much we ate it all!! The chicken bites are always our favorite. This location in particular was so nice and clean and amazing staff!! They kept coming to our table asking if we needed anything and even when they forgot an item they took care of it right away! read more

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Its a great location. Easy to order via kiosks and if you do need help, there is a cashier also. This location has a good amount of seating and has restrooms. It is a good casual spot. They have a limited time burger, the French Onion and i love it!! If you are like Shrek and love your onions, this is the burger for you lol! I love the crispy onion and grilled onions in the burger. It gives it a good onion flavor with texture. And of course, I love me my fries with a side of cheese because I like to dip i dont like getting cheesy fingers and ofc, great vanilla shake. Their holiday cups are cute. It did take some time for it to get to us but its okay! read more

Shake Shack St. John's Town Center - Fries, cheese on side, and vanilla shake - Hot Dogs Near Me - Jacksonville, Florida

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Stopped by Shake Shack for lunch and left super satisfied! You order from a kiosk. Usually not my favorite, but it was easy and efficient and no judging eyes when I wanted both regular fries and truffle fries! You can still order at the counter if you prefer. I went with the French Onion Soup Burger, and wow! So good! I'd eat fried onions on everything if I could, and the buttery, soft potato bun pulled it all together. They use 100% Angus beef, and you can really taste the quality. A little greasy, but exactly what you'd want in a smash burger. I almost regretted getting just a single patty, but after eating I'm relieved because I was full full! I left just enough room to try the banana pudding milkshake. I'd been craving banana pudding ever since another spot was out of it, so this shake was basically redemption in a cup! Sweet, creamy, banana-y perfection. Totally worth the extra calories. The vibe was modern and lively but not overcrowded. There are a couple outdoor tables as well if you want to enjoy some sunshine with your meal. We sat at a hightop by the window, where we could people watch. Everything came out hot and fresh, and the staff member was super friendly when he brought the food out. Bonus: they also offer vegetarian options. A veggie patty or a portobello mushroom burger, which I'll definitely be trying next time. Overall, Shake Shack feels like an upgraded Steak 'n Shake.. comfort food with a little extra flair. read more

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Located at the old M Shack location, this restaurant is a great spot for good and fresh burgers. Friendly and very helpful staff. I orders at the kiosk which was quick and easy. There options to sit inside or outside. I enjoyed the food . read more

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Meowza! The Shake Shack at Town Center hits the spot every time! On my most recent trip, a friend and I took advantage of a recent buy-one-get-one coupon from their email program. My burger was so perfect when it came arrived at our table and it was everything I needed. This location is always clean with ample seating and is located near one of the less busy parking lots so its a great starting point for shopping on a saturday. Always a good vibe! read more

Shake Shack St. John's Town Center - The perfect burger tonight - Hot Dogs Near Me - Jacksonville, Florida

First time and won't be the last. Everything was hot and fresh. I was the odd one and had the chicken sandwich. Oh so hot and fresh, juicy and tender with every bite. The fries with bacon and cheese , yes! The burgers were a good size. Overall, pricey yet worth it with every bite. Ordered using kiosk, easy to use, able to customize food to liking. Good drink options. Was there between lunch and dinner so not to crowded and service was fast. Interior is clean and bright. read more

Shake Shack St. John's Town Center - Dinner for 5 - Hot Dogs Near Me - Jacksonville, Florida

Shake shack or M Shack? The atmosphere here was open and clean, I'm usually not a fan of the kiosk ordering...but here it seemed to work out fine. It seemed as if ppl knew what they wanted from their previous experience. Seating was available outside which was nice because the weather was just right to enjoy lunch with the summer heat and a cool slight breeze. Burgers and shakes were ok, but the fries were a bust. Ordered spicy, but they were just fries with spicy dust caked on top of the fries with some ranch. I'd recommend M shack for a quick snack. I feel like it's equivalent to Wendy's, in which to me is a good thing lol just more expensive. read more

Shake Shack St. John's Town Center - Strawberry Shake - Hot Dogs Near Me - Jacksonville, Florida

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I've always loved a good burger, but I've been meat-free for almost a year. When I noticed Shake Shack's vegan burger on the menu, I decided to give it a try. Ordering through the kiosk was smooth, and my meal arrived promptly. The presentation was great, and the fried onions and avocado added nice flavor and texture. While the patties themselves didn't completely win me over, I appreciate having a thoughtful vegetarian option available. read more

Shake Shack St. John's Town Center - Veggie Shack - Hot Dogs Near Me - Jacksonville, Florida

You order at a tablet and then find a seat, for dine in they will deliver your food. Now the logistics I've heard so many things about shake shack and while it's a decent burger I don't understand the hype. The shake sauce is really bland and overall it's just a standard fast food burger that costs more. I will say they had some dang good chicken bites though, really amazing crunch. Overall it's a pretty solid fast food burger with a dine in experience. read more

Shake Shack St. John's Town Center - Chicken Bites - Hot Dogs Near Me - Jacksonville, Florida

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I ordered the ShackBurger with a side of Crinkle-Cut Fries and a Chocolate Shake, and everything was delicious. The burger was juicy with fresh toppings. The fries were crispy and seasoned and the shake was thick and satisfying. Definitely a solid choice if you're craving a burger and shake! My waitress was energetic and attentive in an overwhelmingly way. I appreciated the attention but sometimes overwhelming can be overbearing. But Stephanie did a great job. read more

Been wanting to try this place since it opened. Luckily for me. I had a coupon from T-mobile that finally got me here. You order in the app or on the touch screen at entrance if you have a coupon. They have made this place into a nice small hamburger, fries, shake, destination in this large shopping center. The food had a quick turn over time. The service was friendly and fast moving. They keep the seated area, inside and out, clean. Look forward to future visits here. read more

Shake Shack St. John's Town Center - Hot Dogs Near Me - Jacksonville, Florida

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Very clean location with spacious bathrooms, including unisex options, which is a nice touch. The service, however, was pretty slow--went on a Wednesday afternoon, and despite there being no crowd, it still took around 20 minutes for the food to come out. Only one person seemed to be handling everything, so it felt understaffed. The food itself was tasty, but the portions were on the smaller side, especially for the price. It's definitely on the expensive end for a fast food spot. If you don't mind waiting and paying a bit more for quality, it's worth a visit, but don't expect quick service. read more

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Dine-in order with the app at the Gate Parkway location and got the Shack Burger with Melted Fries and KiwI Lemonade for less than $15. The service is good, courteous staff welcomes you at the front and the place is really clean. Good vibes music was playing and customers seem to be happy with the food and the sunny 67° weather feels good-wouldnt wanna be outside though lol Gotta try the Truffle Burger on the next visit! read more

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Really fast service and decent burger options! The limited edition black truffle burger (looks nothing like it does online) but it's pretty good! The truffle flavor is really strong and they give a good amount of fried onions. read more

Shake Shack St. John's Town Center - Black truffle burger - Hot Dogs Near Me - Jacksonville, Florida

Great place to stop while out shopping on a Saturday afternoon. Fast service and good food. I highly recommend the cheese fries!

Shake Shack St. John's Town Center Good Lunch. I enjoyed my lunch at Shake Shack on May 1, 2025. The restaurant was very clean with ample table seating inside and outside. I utilized the self-serve kios to place my order which was extremely easy. I decided to dine outside to enjoy the beautiful day and take on the scenes. My order was delivered to my table withing 10 minutes after placing my order. I ordered the Double Shack Burger topped with shack sauce, American cheese, lettuce, tomatoes, pickles, and onions. The 100% Angus beef patties were perfectly cooked, and all the ingredients tasted fresh. The burger was hot, made to order, and tasted very good. I also had crinkle cut fries and a large mango passionade drink. The fries were a little over cooked for my linking and had no salt on them. The drink was cool and refreshing. The total amount of this order was $19.86. Shake Shack St. John's Town Center 10281 Midtown Parkway, Suite 101, Jacksonville, FL 32246 read more

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My first visit to shake shack because T mobile has a coupon. I got a free burger I gave to my husband because I'm a vegetarian. I got the truffle fries and a kiwi lemonade. Alas I can't try their shakes because it is too cold outside. My fries were tasty but I didn't realize the truffle was part of cream sauce so I gave that to my husband as well. The manager was very helpful a the iPhone app doesn't work. Just put your codes in the touch screen if you are an iPhone user. The app tells you the phone number is entered incorrectly. read more

Shake Shack St. John's Town Center - Black truffle fries - Hot Dogs Near Me - Jacksonville, Florida

I was ao wxcited that Jackaonville finnaly got a Shake Shack. We ordered a smokeshack, bacon avocado chocken sandwhich, thai tea milkshake, and the parmesan truffle fries. The thai tea milkshake tasted good but towards the end of the sip the flavor was a little strong like they used a concentrate and not actual thai tea. The smokeshack was good although the top bun on my burger was cold. Chicken was nicely seasoned but avocado didn't really taste like much and took away from it, maybe it should be guacamole instead. The truffle fries crisp and seasoned well, the truffle sauce came on the side which was appreciated and it wasn't to strong of a flavor. Overall good experience and I'll definitely come back! read more

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Good burger just as I remember it from New York. Service allows you to order on the computers yourself for card pay only. Cash payment is upfront with the staff. For 1 shack burger, 1 shack chicken 2 lemonades, a fry, and an iced tea was $33. A little on the pricy side for as small as a burger I had, and the fries are not my fav. The tea was good and so was the lemonade. The most interaction you get is when the staff brings your food. Inside is bright and well lit. read more

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Shake shack was full of friendly employees when I walked in. I was greeted and chose to skip the line and use one of their touch screens to place my order. It was very efficient. I had my receipt in no time, and took my number placard to sit down. I only had to wait a few minutes for the meal to arrive. I got napkins and ketchup ready. The meal was served by a very nice lady who seemed appreciative that I was there. My first taste of the fries, I knew I had made a great choice for lunch. The burger was tasty and perfectly done. In looking out, the glass was clean. Lots of light streaming in. Friendly staff. Very tasty food...What's not to love! I will definitely be back soon! read more

Our reception was great. A very helpful worker helped us with our questions and handled our special order. Food was prepped pretty quickly. Our meal was okay. Tasty, but a bit pricey for what it is. Burgers are greasy. Fries are good. Nothing bad, but just not wow'd by the experience. read more

I've been to several shake shacks in my time. One in the ATL airport and another one in Lexington, both times I had great experiences, so I was super excited that Jacksonville was getting their first Shake Shack. I went in knowing that they had just opened, so I knew they'd be packed. It's in where the old M-shack was. If you've never been to a Shake Shack, you order on a screen, take a number, and either head to your table or wait for your order to go. There was a line to order, so I knew it would take some time. Seating was tricky, with a handful of tables inside and out, and a small bar area for seating, I would probably avoid coming here during lunch, as it gets slammed, unless you have no where to be. I ordered my cheeseburger, cheese fries, and a diet coke, grabbed my number and waited. We waited about 20 minutes for our order. I am assuming once they've been open longer, and have this down to a science, they will get quicker with time. When we finally found a spot, we had to clean off the counter area. Luckily they had table wipes where the garbage was so I grabbed a few of those. The person who brought me my order was pleasant, asked if we needed anything else. I was looking forward to trying the cheese fries. The cheese sauce was good, but there was barely any on it. I was hoping more than 5 fries would have been covered. The burger was good, just wish it had been a bit hotter. Will I be back? Yes, but I'll give it a few months. read more

Went during a busy night and nobody wanted to sit on the patio to enjoy this cold front FL is having. Except me I sat out of the patio. The table was cleaned. I had two employees come out to talk with me. Both were extremely kind to talk too. My burger was hot and cooked well. The fries had lots of cheese which is exactly what I wanted. My shake was so chocolatey. I loved everything! read more

Shake Shack St. John's Town Center - ShackBurger Cheese Fries Chocolate Shake - Hot Dogs Near Me - Jacksonville, Florida

The first time went to Shake Shack was in Orlando and few years ago and yes we were blown away with our hamburgers shakes during that dinner! They were so good! We both said "wow can't wait to have a Shake Shack in Jacksonville"! We were in the town center area today and decided to go to the new location in Jacksonville with our daughter, son-in-law and granddaughter. I hate to say this but we were very disappointed in our meal!!!! My wife got the 6 count chicken nuggets with the shack sauce. She said the nuggets were very greasy. The flavor itself was good but was just too greasy. We both shared the truffle fries. The truffle fries were very good and tasty! My wife got the Apple Cider Donut Milkshake and it was very good! I got the Black Truffle Burger. The photo looked really good but when I got mine it looked nothing like it. It was just OK and really not much flavor. The bread was mushy. The burger was sort of small compared to the photo. In my opinion for the price it needed to be a little bigger and not a junior size! I got the Christmas Cookie Milkshake. It was really good! Don't recommend the nuggets or the black truffle burger. All the staff were all so nice. The restaurant was clean and organized. read more

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For the price, I was expecting a little bit more. My food was cold and my shakes consistency was very watery. The Oreo shake was very good considering. I was more impressed with the avocado bacon burger. I liked the to go packaging. It was very sturdy and kept the food from getting smashed. It was very good, but probably would go elsewhere for the price. read more

Shake Shack St. John's Town Center - Avocado, bacon burger - Hot Dogs Near Me - Jacksonville, Florida

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Probably better than your average burger, on the pricey side and we've had mixed results for quality. Food tends to be in the salty side. Last visit one burger came out with 3/4 of a bun. Not sure how that happens. read more

Shake Shack St. John's Town Center - Hot Dogs Near Me - Jacksonville, Florida

Came for the first time it was a fair experience, service was good when the food was brought out the wonderful lady brought a cup of water for my puppy since I had him with me before his vet appointment. The burgers were okay there weren't much to it honestly lol. Part of it for me I felt like it was salty.... And the other part was that the burger was straight up Bland no flavor even with the sauce they had, tomato, lettuce and that Shabam it had absolutely 0 flavor which was quite disappointing. The fries was okay just wish it was like seasoned with like salt or pepper to bring the fries flavor alive a bit. As well if there are condiments inside please put some condiments outside. read more

I think all the 5-Stars are from people eating a burger for the 1st time?? Service was great and that's the best I can say. The Smokeshack burger was at best a $4.00 burger and while had good flavor, for $8.49 I've had more meat on a crystal burger!! The fries although they look like crinkle cut from the grocery store were actually pretty good. I didn't see any option for a water cup only so I bought $3.50 Shack water but all the drinks are $4 and up so that was the cheapest option. The ambiance is ok with some good music playing. The previous M-Shack was head and shoulders above the new tenant and a Wendy's baconator combo meal for $12 is a much better deal. read more

Shake Shack St. John's Town Center - Smokeshack burger with bacon and cheese. - Hot Dogs Near Me - Jacksonville, Florida

I've been to Shake Shack in NYC a few times before and generally like their food. I do appreciate that they offer lettuce wraps and their burgers are decent. But I was disappointed at Shake Shack in Town Center today for two reasons. First, I had an offer for a free Truffle Burger or Truffle Fries, which I went out of my way to use, but unfortunately they do not carry any truffle items in Jacksonville any more. So needless to say. It's disappointing that Shake Shack would advertise something that is not available in all their stores. Second, I decided to indulge and order the Shack Stack. I've had it before and I loved that the shroomburger part is stuffed with melted cheese that oozes out when you bite into it. So I was very disappointed that my shroomburger had no cheese at all and it was overcooked and dry. It seems as though it fell apart in the frying and instead of putting in a fresh one they just put pieces of it back together without the cheese. I wish I had taken a picture. read more

Food was fresh and hot and quick. Pickles was fresh crunchy and good on my burger. Great spot after church for a quick stop before shopping! read more

Meh. Very average; nothing special. Wouldn't order here again. The burger was bland and the lettuce soggy.

My first time visiting the new Shake Shack that just opened and I'm honestly so shocked at how good my burger was. I ordered the truffle burger (which I think is a limited time item) and it was insanely good. Truly the best burger I've had in about a year from an establishment - which shocked me since this is a chain restaurant. It was perfectly cooked and seasoned and the crispy opinions, truffle sauce, and cheese aided the flavors of the burger so well. I also ordered the truffle fries on the side which comes with truffle sauce and Parmesan cheese on top. The fries itself were super underwhelming but the truffle sauce was soooo good! It is a bit pricey but if they can continue to dish out burgers like this, I wouldn't mind paying the price again. read more

The staff here were excellent--friendly, professional, and attentive. The restaurant was clean with a great atmosphere, and the food tasted great. That said, the self-service kiosk needs improvement. It lacked basic options like combos, sauces, and even an ice water selection. I ended up buying three sodas--just to use the larger cups for water--because the tiny water cups were impractical. Those drinks alone cost $11.26. In total, I spent just over $60 for two burgers, two fries, a 6-piece nugget, and three shakes, which felt overpriced for the value. Great food and service, but the kiosk system and pricing model need serious work. read more

Shake Shack St. John's Town Center - Hot Dogs Near Me - Jacksonville, Florida

Burger 10/10 I recommend the truffle burger, m not a big fan of classic meat and cheese. If you like garlicky and mushrooms try TB read more

Shake Shack St. John's Town Center - Hot Dogs Near Me - Jacksonville, Florida

Good location, a lot of light inside, a lot of seatings inside and outside. Like ordering through machine, so you can see what you're ordering. Liked design inside. Parking is free. read more

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I hope this one is to stay! My family and I love Shake and Shack and have had it at multiple different locations. What I can say about this one specifically during my visit is that I really hope this location can gather a good team. This location is still new so to be working out the kinks should be expected. Overall my food was good! read more

Great burgers, fries and shakes. I order at the kiosk and take a number for my food to be brought to my table. Lunch time during the week is busy but not a wait. The staff is friendly and efficient. Stop by for a nice little lunch when visiting the Towne Center. read more

I was SO incredibly excited and overwhelmed when I heard Jacksonville was finally getting a Shake Shack. My first Shake Shack experience NYC 2016 and immediately knew I was hooked because we went twice during our stay! Next two visits were in Orlando. By that point I was itching to get one in my city. Like who do I have to call because this needs to happen?! As sad as I was to hear that M Shack was leaving I couldn't contain my excitement for what was to come! After reading several reviews I decided to order at the Kiosk because I knew what selections I would make and didn't have questions (I think it would benefit to speak to a person if you were uncertain about anything) I selected the cheese burger, fries a la carte and a chocolate and vanilla milkshake with whipped cream. Sat down and within minutes my food arrived. It was just as delectable as I remembered. Mmmmmm so good! I can't wait to return! read more