New and clean. Great staff. The lobby is shared with a TownPlace Suites, so there is a bar that is…read moreopen in the evening. Standard Springhill breakfast. Easy freeway access. Stayed for business in Monroe, easy 20 minute drive. Highly recommend. Close to Kings Island.

Do not stay here!!!! Arrived at 6pm and told that all reservations had been cancelled. No…read morenotification provided in advance. I prepaid a month in advance and front desk agent could not provide a refund or a confirmation that I would receive one. I was told to come back the next day to speak to the manager about a refund. Desk agent was also unable to provide any documentation that he had cancelled my 3 night reservation. Other guests that had been given rooms were coming down to the desk to get sheets and towels. Guess they had to make their own beds. After 30 minutes in the phone with Marriott customer service they confirmed the reservation was cancelled and I would get a refund in 7+ days. So if you want a place to sleep- don't book here.

The Well House was the perfect home base for our weekend in Hamilton. The hotel has a stylish,…read moreboutique feel that beautifully balances its historic character with modern design. Our room was spacious, thoughtfully appointed, and exceptionally clean, with a comfortable bed, a beautiful bathroom, and all the amenities we needed for a relaxing stay. What truly sets The Well House apart is its location. Step outside the hotel and you're within walking distance of downtown Hamilton's restaurants, bars, shops, public art, and entertainment. We visited over the Fourth of July and had an incredible front-row view of the parade, followed by a wonderful evening watching the fireworks. We also enjoyed a glass of wine on the patio at The Lucky Well, the hotel's restaurant, which was a lovely way to unwind and take in the downtown atmosphere. The Well House delivers exactly what we look for in a great weekend getaway: beautiful accommodations, exceptional cleanliness, comfort, character, and a location that allows you to truly experience the destination. We would absolutely stay here again and highly recommend it to anyone planning a visit to Hamilton.

Great hotel in the Hilton chain. Rooms facing the River are the way to go! Three back to back weeks…read morefor work. Right in downtown Hamilton.

Clean and friendly!…read more This is a great place to stay in the area. Upon arrival my family was greeted with respect and top notch hospitality. The lobby was modern and clean. They had complimentary fruit and coffee/tea available. I did not buy anything from their snack stand, but it was fully packed with all those travel favorites. A unique option about this hotel is that it had a grill and firepit on their patio. We just had to get the all clear from the attendant to use them. We stayed in a 4th floor king room that had a full fridge, stove top, dishwasher, work knook, and mini couch. The bathroom was spacious but there was not a tub and the toilet seat was a hard close so that caused some noise. The bed was comfortable and sheets/towels in the room were very clean. The tv was semi smart so you could log in to Netflix or Amazon prime if you wanted. Breakfast in the morning was standard continental: cereal, yogurt, breads, sausage, omelet, waffle, potatoes, and breakfast sandwiches. The staff was there cleaning and refilling the items so everyone could enjoy This hotel is accessible, but the doors were very heavy (which is great for safety).

Stayed here for a two week trial in Butler County Common Pleas Court…read more This isn't trying to be a fancy hotel, so I wasn't expecting it to be. I really appreciated having a suite with accommodations, including a fridge, dishwasher, desk and TV I could plug a computer into. Made spreading out and doing work a breeze. (I was in what they call a one bedroom so the bedroom is separate from the living space allowing me to have a colleague stop by and talk shop without being in a bedroom, which would be weird.) The staff is really friendly and helpful. Like, all of them. And they have a small conference room as needed. The place stayed busy with groups in and out. Has a nice outdoor seating area, including grill space and fire pit. The only change I would make is that the front patio allows smoking, so not being a smoker myself, it could sometimes be less pleasant if there were several people smoking at once. But more often than not, that was not the case. It would be better if there was an area mildly segregated from the main seating imo. My colleague was not a fan of the loud traffic noise in his room. You can ask to be on the side that's not noisy, although I am not bothered by that myself so it wasn't an issue for me. I will say it is very loud (on the traffic side) if that's a thing that bothers you because it's a 50 mile an hour road and there would be trucks using brakes or blowing horns on occasion that I heard when I was getting up for one reason or another at night. And (at least to me) a surprising number of people driving Hemi's or show mufflers. They actually provide earplugs next to the bed, which is a nice touch for those who are bothered. (But if you are, just ask when you call or show up to be away from the roadway or sleep with earplugs or headphones.) Breakfast buffet was the standard Marriott type spread, much better than the average in terms of freshness and attentiveness to temperature from staff (full disclosure, I don't eat breakfast so this is my observation when I would go get coffee). I personally liked the coffee (for hotel coffee, mind you), my colleague not so much. I did try to walk to some of the nearby restaurants to get a little fresh air and can tell you this area is not made for walking, so I would not recommend that. Felt like I was taking my life in my own hands at that point.

Someone had a vision when they designed The Hotel Rambler and the executed on it superbly! The…read moredesign of every surface, textile, and fixture coordinates to create a hotel that is not a time-capsule recreation meant for escapism so much as it is an interpretation of mid century modern wrapped around a very up to date environment. Even little things like the rounded diamond signage being staggered in placement feels congruous and shows an attention to detail that could easily have been missed and excused. But it wasn't. Can you tell I really liked it? The only thing I thought was off was that there wasn't a single piece of art in the rooms. The staff were all top notch! Friendly, helpful, and even kept their cool when the computer system went down during check in. They took care of everything. The hotel meets right up to a parking garage and your fees are waived. There is plenty of shopping and dining in the area within walking distance as well. It also appears that more construction is going up in the adjacent lots, so hopefully this place will stick around and maintain its upkeep. I could definitely see staying here again the next time we have a getaway to the Queen City.

Great happy hour at the bar! Everyone is so friendly and helpful. A shout out to Jeff and Isaac for…read moremaking our birthday celebration even more fun.

This was my first stay. The hotel was clean…read more The staff was very kind and accommodating. Our hotel room was comfortable and spacious. The pool water was freezing, but the fire pit was pretty nice. I will absolutely stay again if, in the area.

Management is rude and unapologetic when a large beam fell in our room and nearly hit one of us…read more We asked for a comped night and Megan, the manager in site, said they had to investigate the incident first. She never once said she was sorry for what we went through. All the hotels in the area are booked up so we're stuck staying here. Don't recommend at all. The room was disgusting even before the bean fell. I'd give this hotel ZERO stars if I could. Don't ever stay here.

I've stayed at this hotel multiple times for work, and it is always very clean and comfortable! The…read morestaff here are excellent and their business spaces are convenient for meetings. Always excited to see the friendly faces here! Only complaint - they only have Pepsi products.

My wife and I were in town (April 12 to April 15) to visit one of her cousins. We decided to stay…read morehere because it was close to her place. It turned out to be a great decision! The room was clean and the staff was friendly. When we come back to the Cincinnati area, we will stay here again. We will note not to pack as many clothes next time as there is a small laundry facility on site ($2 for the wash and $2 for the dryer).

My stay was okay overall, but I was disappointed with how room preferences were handled. I'm an IHG…read morePlatinum member and have a ground-floor preference saved in my profile, yet I was assigned a room on the 4th floor. A member of my party who is not an IHG member was asked which floor they wanted and was given a ground-floor room. Yet I was not asked about my preference at check-in. I understand preferences are subject to availability, but I expected more consistency and more attention to member preferences. More concerning, on the morning of checkout, I was told checkout was at noon, but around 9:20 AM someone knocked and then used a key card to open my room door while I was in the shower! The only thing that prevented entry was the interior latch. That is a serious safety issue. I do not know who attempted to enter, and an occupied room should not be accessed before checkout while a guest is still inside. This needs to be reviewed as a room security issue.

Great hotel location. Modern and clean. We booked the King bedroom suite and while it stated it…read morecould sleep four, I fact it was more for only 2. Typically staybridge pullouts are at least a queen or double size mattress and this was more of a Full, only one child could sleep on it and the other on the chaise part which wouldn't be long enough for an adult. So I guess 2 people could fit on it they really liked each other. We liked having a door, however or didn't have a latching mechanism so we had to prop a suitcase to keep it closed, weird. The room was clean and comfortable otherwise.

Took my grand kids, my daughter and her husband. We all loved it. Excellent customer service, clean…read morecabin and excellent food from the Ironwood grill. Grand kids didn't want to leave. They made new friends and fell asleep as soon as they got in the car when leaving. Great place, clean and lots to do!!!

Currently staying here, tomorrow is our final day. Love the pull throughs, pools are great BUT they…read moredo not enforce the adult only, trying to buy a drink Sunday, 10 year old kids sitting at the alcohol bar blocking seats, kids screaming and jumping around (don't advertise adult only unless it is). Very clean park. Good luck finding staff to wait on you at the restaurant. Monday the bar and restaurant to the pool area were closed so no pool side service . Tuesday, bar open, no one around to serve though. Staff is super friendly when you interact with them but just know the perks like poolside bar, adults only pool and poolside service are spotty and you will NOT be enjoying an adults only pool. Shuttle is super clean, on time, great perk for visiting Kings Island. Overall, we booked for certain advertised perks that we didn't get so we would not return at $150 a night.