The location is very clean and organized. The staff were friendly. The breakfast included was…read moresolid. One day there was bacon and a different day there was sausage links and turkey sausage patties. The kids really liked the pancake machine. The room was clean and comfortable but the unit ac/heat control was a small issue. I could not get the fan to stay on which for people that need that white noise made it a rough night to sleep. Would definitely stay again if I pass through Franklin again.

The phone call that I placed to the hotel to ask a question (before ever staying) is the reason for…read morethe one star review. I called and there was no greeting, just "Can you hold?" I said yes. I was immediately disconnected. I called back several more times, only for the phone to be picked up, no one spoke, and then I would be disconnected. When Jessica finally answered again and asked if I could hold, I again said yes, but that I kept getting disconnected and didn't know why. She responded in a completely hateful and unprofessional tone "Well, I'm busy with customers right now. Can you hold?" I hung up and have no intent on calling back or visiting.

I want to personally thank the Manager Mark for resolving an issue we had with billing…read more My wife and I come to Pleasant View, often, to visit her father who is battling stage four cancer. We always enjoy staying at the Hampton Inn in Pleasant View because it is very clean and the staff courteous plus it's very close to her father's house. But on this occasion there was a glitch in the payment. They had not received the payment from Expedia. However, Mark was able to track down the issue and personally solve the problem. Thank you again and we will always stay at Hampton Inn when visiting Tennessee. Paul & Jennifer Hardy

I'm not sure why but my review keeps getting removed…read more.. My review simply stated that the manager brings her dog to work and let's it roam free in the lobby. While walking into the hotel we had to avoid a pile of dog crap in the lobby that her dog left... Not everyone likes dogs and I'm guessing less people like stepping in dog crap. This place is disgusting and I could not imagine eating food there.

What a great group of employees. This was a perfect hotel experience. The room was great and the…read morebreakfast was superb. The biscuits and gravy were tasty and the little cheese omelette was fantastic. The staff were so kind and caring. I hope we pass through Glasgow, Kentucky so we find a reason to stay at the Holiday Inn again.

Clean, spacious and modern room, big and comfy bed! Great place to stay if you are heading to…read moreMammoth Cave National Park or Diamond Cave. Free breakfast was so good! They had Chobani strawberry yogurt and this amazing milk... and free wifi! I used their pool, which was nice, although I wish they had a jet pool too. Check in and out was easy. They also helped me mail out a postcard. Bonus points for having bath and body works toiletries! Also, close to a KFC (which I came to Kentucky for...)

Pine Paradise lives up to its name! It is paradise! I recently visited this lakefront resort on…read moreNolin lake and it is amazing! This is a hidden gem, I had no idea it was even there. The lodge and additional kitchen/party space is huge, there is so much room! You can do everything here from weddings to family reunions! It's right on the lake and there are so many beautiful little sitting areas and reflection spots. There is a playground for the kids. There is something here for everyone! If you are looking for a place to have an overnight event. I highly recommend Pine Paradise! I met the owner and he is a real down to earth and friendly guy!

The staff were amazing!! Smiles, helpful, happy!! Skyler and Hailey were awesome! So friendly and…read morefunny. Drinks were awesome!! Dinner was awesome!! Check in was a breeze! I love Drury!!

Clean rooms and the evening kick back was much appreciated. Would return to a Drury.read more

We chose to come here after our terrible quality inn "experience" in horse cave…read more The receptionist, Lena, was EXCEPTIONAL. Truly, so sweet and informative. We got a king suite with jacuzzi. The bed was WONDERFULLY comfortable. The jacuzzi was such a treat. The jets worked as they should. Our walk-in shower is awesome. Mini fridge/microwave worked flawlessly. The pool was small but just what you needed after a hot day. Thoroughly enjoyed our experience from top to bottom. If we come to cave city again, we'll be staying there! Thanks Lena!

I made my reservation in March and they cancelled it in April without notifying me. They said its…read morebecause I had a pay now and save reservation but why did they not charge it until a month after I made it and a month before staying? I obviously had adequate funds. And why was I not notified? I was a front desk supervisor at a hotel for nine and a half years and it is TERRIBLE customer service to just cancel someone's reservation without telling them. They could have made the situation better by letting me rebook and honoring my original rate but refused leading me to believe the manager is either rude/unaccommodating/lacks basic customer service skills, trained poorly so unable to do a simple fix, or not allowed to make normal management level decisions to fix a problem made by the hotel. Absolutely unacceptable practice and not even a hint of an apology or understanding. The actual front desk worker said he didn't even work at this hotel but was covering because someone didn't show up. He was wearing a hampton or hilton uniform and while he was nice, he wasn't much help. Additionally, the room door had issues latching and locking shut. Had to try multiple times every time we left or returned to make sure it was fully closed because I'd not it could be easily opened without a key. Room itself was ok, some scuffs and stains here and there and a bobby pin left on bathroom floor. Also it has very minimal breakfast (waffles, yogurt, cereal only - no pastries, toast, eggs).

Our favorite place to stay when we're traveling north to Ohio. We've gotten to know quite a few…read morepeople, regulars and employees, during our visit. Very new and modern! If I were going to give a down check, it would be the very pricey restaurant that is on the property. Very good, but very pricey. We usually opt to get a delivered pizza! Mary, the bartender for the managers reception and Damian, treat us very personably almost like family. We don't mind spending a couple extra dollars there due to that. And another thing, they have an automatic toaster at the breakfast area that toasts perfectly the first time and every time! I wish all the Embassy Suites would buy that particular electronic toaster! Keep up the great work!

Pleasantly surprised with our stay at the Embassy Suites in Bowling Green! Upon entering the lobby,…read morewe were impressed with the welcoming staff, cleanliness, and the fun decor features (green wall behind the front desk, water feature, fire place by sitting lounge & outdoor fountain/ fire pit). Throughout the hotel hallways, you'll find many artfully designed pictures of different corvettes, as this location isn't far from the Corvette Museum. Our room was spacious and clean with a view of the outdoor fountain. The room was insulated well enough to not hear our neighbors or people walking down the hall. Happy hour included a choice of beverage as well as different snacks - and if you have a non alcoholic preference (i.e. for kids) during happy hour, there is no charge for those. The pool was a welcome treat after a long, hot Kentucky day, clean and perfect for the entire family, with an outdoor seating area as well. The gym had various machines but we didn't get a chance to use them during our stay. Breakfast is better than your average continental breakfast, with omelets, eggs, pancakes and waffles made to order. Buffet options also available and coffee made with a push of a button. Overall, the experience here was great and I'd happily return here next time I'm in the area.

The owners here, the Patels, are super nice and helpful. The place is really clean and tidy. The…read moreprices are reasonable and the two nights I stayed were quiet. All of those things you want out of a motel. That all being said, the smell of weed was constant and, at times, overwhelming. And I get it...there isn't much they can do to prevent it. But it did somewhat mar the stay. The breakfast was "meh." Not a ton of options and the creamer was six plus months expired. The breakfast area was very cramped. Those are the pros and the cons. Overall, I had a good two nights and would stay again. To me, the pros definitely outweigh the cons. If I've got cleanliness and tidiness I can overlook the rest.

Check in was super easy. Very clean rooms!!! Super convenient location! Would definitely come back…read morefor visiting family.

This is the dirtiest and nastiest Hilton hotel I have stayed in…read more It is not that the building is old - I have stayed in many old hotels including Hiltons. There is visible mold around the bathtub and on the floors. The room stinks. It was not cleaned after the last occupant. Trash on the desk and used washcloth on the floor next to the vanity. Unmade bed. Also, when the a/c fan turns on, it sounds like a locomotive horn is sounding outside the window. There is much more, but I don't want to spend anymore time on this.

We stayed at the Hampton Inn in Franklin, KY when we went to Kentucky Downs for racing. It's only…read moreminutes from the track so very convenient. It was pricey, likely due to the race weekend, and sold out. Breakfast and most amenities you would want in a hotel. Very clean and a friendly staff. 78

Great customer service. We grabbed the last room with points on a trip to space camp in Huntsville,…read moreAlabama from Indiana. I kind of forgot it was Memorial Day weekend. The kids wanted somewhere with an indoor pool and a free breakfast so this is it! Waffles were SO good! (2 kinds) Great location with free parking just outside of Fort Campbell where my son was born Room seems clean and the staff is very kind. The customer service is by far the highlight. Nearby you can find the Phoenix theater with Dave & Buster's next-door. Great family stop!

Very nice, clean facilities. Friendly staff. Quick check in and out. Would stay there again if I'm…read moreever passing through.