The salon just changed names in the last week and is now Cinder and Blume. I'll never go back after…read morethe experience I had today @manelounge and @katieclaytonhair I had booked an appt last Saturday for a toner and hair cut appt and confirmed with Katie twice via text. The haircut was $65 and the toner appt including a blowout was $90. I walk in today a few min before my appointment and wait up front for Katie. I sit in the chair and we talk about the haircut and I provide photos and she goes back to mix up toner which took probably 10 minutes. It seemed odd that she did not wash my hair and put the toner on dry hair but I assumed she knew what she was doing. I'd say just minutes into putting this toner on only the blonde pieces of my hair and not all over, the front desk person tells her at 12:15pm that someone else is there for an appt. I'm literally in the middle of talking and Katie walks away to go see this other client. When she gets back she says nothing at all so we sit in silence while she continues to put toner on my hair. After she's done, she clips it up in a hair clip and never brushes it through like other salons and tells me she forgot and needs to wash this other persons hair quickly and tells me to sit in the back on a plywood bench that is uncomfortable by the way for 20 minutes. I assume it's just a wash appt, but no she then starts cutting this persons hair as I wait. At about 23 minutes into my toner she comes over and tells me to go get it washed at the bowl but all she does is rinse it with cold water and then hot. She hands me a towel and tells me to go sit at the bench again. 40 mins later she waves at me after she's cut, dried and styled this other woman's hair. She just says, sorry I forgot she was booked. At that point I'm fuming, all of the stylists have seen me just sit in the back this whole time. No one offered me water like the other clients fyi. I literally told her I was upset and she took this other person and left me to wait. I told her my hair literally looked black at this point it's been an hour and almost 20 minutes with this toner and she never washed it out that my hair is so dark, Katie just says she's sorry but didn't know why I was mad, she was also helping me at the same time that she did this other person. I tell her that she never asked if it was ok to make me wait and that I'm also a client and that was bullshit. She then tells me my hair was washed earlier and you don't wash toner out. I told her she never washed my hair and she put this toner on my hair dry. She apparently forgot that she did that. I asked for a manager but she works for herself. She just says she won't charge me for the toner. She then cuts my hair in less than 10 minutes and I ask before she's even done what she's doing as we talked about and looked at photos of short hair. She says she forgot and now has to start the cut over. This second time was choppy. She then charged me $70 when a hair cut is $65. And when I got home I had chunks of hair 2 inches too long that I had to take scissors to even out my hair. On top of that the toner made my hair ashy and it's a grey/ green looking brown. It's so dark it's not even funny. I even tipped her 20% and I shouldn't have. And she didn't cut the front or add a layer in the back like we talked about it was just a choppy straight across cut in like 5 minutes time. Plus I left with soaking wet hair and she charged me for a full hair cut service which would include a blowout!!! This other person that walked in at 12:15 was more important and I didn't even matter to her. This was my 4th time seeing her and my last. Run the other direction. She doesn't care about you unfortunately. And the prices on the website on her instagram page are not what she charges you in person, beware. Last time I got partial highlights and a toner it was $25 more and she used 2 bottles of toner on my hair (it was not long hair mind you) and justified why the price was higher than quoted. I can tell you my highlights were silvery grey in the front and I knew the 2 bottles of toner were to hide her mistake. I could literally see silver in my hair the day I came home from the salon. I've been getting highlights since I was a teenager, I've never had 2 bottles of toner in my hair at one time and toner is usually applied in my experience on clean, wet hair and left on for 10 minutes and combed through and monitored and then rinsed QUICKLY so the hair isn't ashy. I wish she had done better, I really do. I'm sad I have to go to work like this.

I had a wonderful experience with my colorist, Jen Qunitos, at the Mane Lounge today. After…read morefollowing her from one of Marin's most high end salons she is happily establishing her loyal following at this beautiful spot in the Pachecho Village Shopping Center in Ignacio area of Novato. Jen is one of Marin County's most talented colorists and does not disappoint! For a great cut ask for Jenny Rico, who is also one of the best at what she does. Jenny has been cutting my hair for years and always knows how to give me that current look. Ignore the negative reviews and give Mane Lounge a try again-ask for Jen or Jenny for the finest service.

I called this week for a last minute "please save my hair before I cut it myself" appointment. I'd…read morehad a TERRIBLE cut in October and hadn't had it cut since. (yes, it was THAT BAD). Tina called me back the next day and was able to get me in that afternoon. I met her, we chatted about what happened and what I really wanted. She got to work and SAVED my hair (and sanity) she was SO KIND (and funny). My hair looks SO MUCH BETTER and I will absolutely be booking with her again. Thanks, Tina.

Erica. Ask for Erica…read more Before I go into why you should ask for Erica - she cut my hair for my 6th, yes SIXTTH donation of 12" or more to CHILDREN WITH HAIR LOSS. MY hair will once again provide a $1500 natural hair wig to a child at no cost to their family. I am happy to know my donation will remind a young child there is still kindness in the world. You can donate any length but little girls wish for long hair so I wait until I have enough to ensure they get their wish for a curtain-like princess hair wig. You can also donate cash (use your corporate dollar match). Ok back to Erica. To be fair I do not know any of the other ladies at the salon but Erica is amazing. She is really nice to chat with and I enjoyed learning more about my hair from someone with a wealth of knowledge about this really important topic. I think we already know how much I love my hair. The reason I love my hair is because of skilled, educated professionals like Erica who teach me about my hair texture and how to get it to do what I want it to do, look how I want it to look, and continue to grow the way I want it to grow. Erica is passionate about her work and it shows. I love love love my short haircut! Last year I had a lob - this year she gave me an on trend for 2023 choppy bob https://www.cosmopolitan.com/uk/beauty-hair/hair/a42404027/chopped-bob-haircut/ I am super confident my will grow the way I want it to grow so I can donate again next year. Erica took the time to understand my hair texture, my wash and style habits, and basically how I wanted my hair to perform. I learned so much and I got some cool tips and tricks! The salon is adorable - it's looks like a boutique with thoughtful decorative touches you eye catches while your hair is being worked on. Everyone I encountered was a friendly face. The vibe is a chill, neighborhood spot so wear your comfy clothes - prepared to have a relaxing hair appointment. Prices match what I pay in the city as did Erica's high skill level. No one cared I was masked - which I appreciated so much. Enjoy the free convenient parking right outside. You can pay all kinds of ways: Venmo, cc, cash. Personalized care, skilled service, fair pricing, great experience. I love it! Fiver for this neighborhood gem! SUPPORT YOUR LOCAL SMALL BUSINESSES. THANK YOU!!!

Tiffany is very precise and skilled at what she does. You…read morecan be assured that she will listen to you and check in before beginning service. Space is small but efficient with lots of light coming from windows. Note this is a Cash Only or Check establishment

I went today to see Tiffany and get my haircut and color done. It was the first time I've been…read morethere and told her I had ptsd around getting my hair done. She was very calming and it was a very relaxing atmosphere. We communicated about what I wanted and she listened because I got exactly the cut and color I requested. She also is very reasonably priced. Will go back again and thanks again to Tiffany!

I have been going to Ramona for all my hair needs for over 20 years now and plan to continue to do…read moreso for as long as she'll have me Ramona is an amazing colorist and I always get tons of compliments on my hair color. She totally understands what I want as far as color and is super attentive to my hair cutting needs as well. She gets me! She gets what I want and need and I love going to her for that I always leave the salon feeling re-energized and refreshed. If you are looking to have great hair, Ramona is your gal!!!

(This review is for Romina) SO UNPROFESSIONAL. I called and made an appointment. I show up the day…read moreof and she has no "memory" of our conversation claims we never spoke. I should have known since she sounded drunk on the scheduling call. So I show her the 3 back and forth calls we had that show several minutes of conversation. I am 7 months pregnant and left work early relying on having an appointment. Scheduled childcare just to get a haircut for once this year. Stay away. Totally unreliable.

Both my husband and I have been going to Samantha for years. She knows what's current, style and…read moreproduct-wise, is punctual, easy to communicate with about what I want and do not want, and seems to love what she does. People often ask me where I get my hair cut. I've sent lots of people to Samantha. Give her a try. You won't be sorry.

Samantha is wonderful! She knew instinctively what it was that I needed. I have been cutting my own…read morehair for about a year, but from now on, I will be letting Samantha do her magic!! Highly recommend. -Betsy Curtis.

Hello there fellow yelpers! I'll be relocating to another salon in Novato in the near future. If…read moreyou have enjoyed reading my reviews and are still interested in booking with me, you can click on my profile and find my direct contact information! Thank you so much for your interest and I look forward to meeting some of you oneday! -Quianna Gomez Hairstylist

Quianna my hair stylist was exceptional! She was prompt to answer and set up an appointment. She…read morewas very courteous and knowledgeable about different hair types and styles that would flatter me. Quiana was incredibly careful when cutting my hair and professional! I am so thankful I was able to schedule an appointment with her as many people and even other businesses recommended her as a hair stylist. It is no surprise she is very kind, happy, and knowledgeable! She is passionate about her job and very pleasant to chat with as she is working. I will not be going to anyone but her to do my hair !! I felt very comfortable in the beautiful location and appreciated her thoughtful service. I am so happy with my new hairstyle! I will be approaching the new year as a happy lady! Thank you Quianna!! You are amazing!

All the old stylists are gone. No more Huey, Helen or Linda…read more I wish they would hire ppl who actually knew how to cut hair well and style hair like they used to. The new ppl don't have the same qualifications and know how as the previous ones. If you're looking for a very basic cut, chop job, then this is the place. Other than that, look elsewhere. They don't know how to do any type of stylish cut, updo or blow out

I have been customer of Best hair since I moved to Hamilton for last ten years…read more Kept Clean and giving good service and quick with reasonably priced. Next to freeway with lot of parking space.

I got my hair done by lisa, and my experience was AMAZING. she was communicative, kind, and gave me…read moreexactly what i wanted! she even trimmed my bangs for free when i was unhappy with them. for 55 dollars, she is top grade. if you're looking for a haircut that's affordable and looks amazing, go for lisa!!!

Lisa (Hair), and Nicolle (color highlights) knocked it out of the ballpark for me. Lisa was a…read morereferral, I went to Nicolle when she was with Spa de Novato 7 years back, then lost track of her. Re-connected with her when seeing Lisa. I haven't been this excited about a hair styling in 7 years. I've found my dream team. Thank you both, Ladies...

I am a big fan of Fong, she does the best hair cuts for me and my daughters. And now my husband…read moregets his haircut from Song. Love Hair 101!

I am a hairdresser of over 40 years. I go to Fong who is one of the owners. She is just a lovely…read moreperson and a really talented and takes great care to be thorough. My husband is also a client and it is wonderful to pass his haircuts to her. She never dissappoints.

I went here for a Full Highlight with Faith; the blonding specialist. It had been many years since…read morei have had anything done so I had virgin dark brown hair. Having had issues in the past with how dark my hair was, Faith tackled it like it was nothing! I was looking for silver blonde to contrast nicely with my dark hair and she DELIVERED!!! It gives the granny vibes I've always wanted! Its now been a few months since my appointment and my hair is growing out so nicely, I will never go to anyone else. Faith was so cool and down-to-earth. Her energy was so welcoming and I was able to read my book while she did my hair to perfection. Definitely reccomend her!!

Once again even after all these years Daragh makes me feel FABULOUS!! The vibe in the salon is…read moreWelcoming and Warm!! Pink peonies and listening to the buzz of stylists working and clients laughing is very comforting. I always feel right at home. Love this salon!!