If you enjoy being talked down to, this might be the company for you. Asking reasonable questions…read morewas met with sarcasm, "lol"s, and a condescending lecture about their 20 years of experience -- as if that excuses unprofessional communication.
Instead of explaining policies clearly, they implied I was trying to "cut corners," suggested waivers for damage caused by their process, and generally spoke to me like I was an inconvenience rather than a paying customer. Experience in an industry doesn't give you a free pass to be rude.
There are plenty of movers who can protect furniture and communicate respectfully. I'd recommend choosing one of them.
I'm updating my review after the owner's public response, which contains several inaccuracies and omits important context. Unfortunately, that response further demonstrates the exact issue I experienced: dismissive, defensive, and unprofessional communication.
For clarity, this was a potential move within the same apartment complex, from one building to another. I reached out with questions about logistics and whether a truck was required for such a short relocation. At no point did I ask the company to arrive "unprepared," skip protective equipment, or endanger my belongings. I asked clarifying questions -- that's it.
I was repeatedly told "yes" regarding bringing a truck, but instead of a clear, professional explanation, the responses quickly became condescending and assumptive. My intent was repeatedly mischaracterized as trying to "cut corners," lower costs improperly, or force unsafe practices, none of which I stated or implied. Those assumptions were made about me, not based on anything I requested.
The tone of the messages escalated unnecessarily. I was spoken to as though I was being unreasonable for asking questions, and the conversation included sarcasm and "lol" responses. Regardless of how common a business practice may be, professionalism still matters -- especially in customer-facing communication at the very beginning of an interaction.
Because of that tone, I decided not to move forward with this company. The job never progressed beyond messaging because I no longer felt comfortable proceeding. That decision was mine, based on how I was treated -- not because the company declined the job.
After I left my one-star review reflecting that experience, the situation escalated further. The owner repeatedly contacted me through messages and then called me directly, despite no service ever being rendered and despite the matter already being over. I was then accused of trying to harm the company, questioned for having few prior reviews, and personally insulted by having my "ignorance" referenced. That continued contact and personal commentary was inappropriate and crossed a clear boundary.
To be very clear:
* This review is not retaliation for being refused service.
* Reviews are not limited to completed jobs -- they also reflect customer interactions and professionalism.
* I am not responsible for a business's "livelihood"; I am responsible for sharing an honest account of my experience.
A company can have years of experience and prior positive reviews and still mishandle a situation. This review reflects my experience from start to finish, including the communication before any job was booked and the behavior afterward. Unfortunately, the owner's public response and continued contact only reinforced my original concerns.
I stand by this review. I have also left documentation below.