Every year we go down to Kansas City to meet friends from St. Louis. We always stay at Great Wolf…read moreLodge for a couple of days and then move to the Residence Inn at Legends for the shops, and food. We have always had a good experience here over the years that we have stayed. It's always clean, the staff is very friendly and helpful, and breakfast in the morning is always delicious! Our kids are usually "pooled out" when we get here but they have swam here a couple of times and definitely enjoy the pool area. If they don't want to swim they really enjoy the onsite basketball hoop. We walk to various places to shop and eat from this location, namely Yard House which is right across the street from the hotel. If you're looking for a nice place to stay in the area the Residence Inn at Legends should be your choice!

Love this residence inn. They have a full kitchen. A pool, basketball court and outside grilling…read morearea. They are walking distance to shops and food options. Things that prevent a 5 star: Cooking dishes were missing for oven, along with some other items. Pool was freezing.

Let me start by saying this was an absolutely excellent experience!! One of the BEST I've had in a…read morelong time and I stayed at 3 different Marriott properties just in the past week, so I travel way too much!! Checking in was spot on perfect... Friendly, helpful, explained everything about the property I needed to know, acknowledged my status and offered my perks, etc... It was great! The room was excellent! A nice, quiet HVAC system that provided great temperature in the room my entire stay! The housekeeping provided daily was excellent too, and I pay attention to the little details - They hit them all! The TV in the room was great as it offered nice, interesting channels and so much selection!! Water pressure and drain in the shower was perfect. Bed comfort was perfect. I used the hotel's restaurant for breakfast and dinner several times during the stay and that was amazing! The only issue was self-parking - The lot is very small and tight. Overall, I loved the place, the grandeur, the beauty, the way they renovated to update and modernize what needed it was all excellent. Definitely highly recommend staying here!

Marriott brands have gone downhill. The people at this hotel are great, but for the cost...I'm…read moretired of going to Marriott brands and seeing worn chairs, dark rooms, crappy showers, and old-as-hell televisions that either have cable (that still exists? lol) or whose casting options are an absolute joke. Quit charging so much for your boutique-ish properties and having them be subpar. Just another mammoth corporation that sells its legacy and its soul for a buck. This hotel is lucky to have the friendliest, service-oriented staff. Without them, it would be another "meh" Marriott hotel.

The rooms are exceptionally clean,the staff is always very helpful and the management has made it a…read morepoint to offer his assistance the last couple of times I have stayed there.I would strongly recommend this place to stay

Our family booked 12 rooms in February for a family wedding because of the pool and location. The…read morepool was functioning in February. When we arrived in August we were told the pool wasn't working and hadn't been since March. After much pushing we were given access to another property to use their pool - about 10 min down the road. At the same time we noticed caution tape in the fitness center with limited equipment. We could get past those two things until the elevator didn't work. It is clearly an ongoing problem because the front desk kept saying they would reset it. The hotel is tired and needs a refresh. Breakfast was ok. Overall, disappointing and do not recommend.

Beautiful hotel with amazing service. I loved staying here! Was in town for the FIFA World Cup and…read morethere were a lot of soccer fans staying here as well. I wish I used the gym because it had all new equipment - but that's for next time!!

Valet & front desk were lovely. It ends there. I was disappointed to not receive a room overlooking…read morethe true city... not the crossroads and another wing of the hotel - after requesting such on a very slow Sunday. But hey... we got the top floor and could see the Ferris wheel and directly into other spaces of the hotel. The bathroom- supposedly luxury towels but were extremely frayed and thin. The amenities were fine but not special. The toilet is separated by a frosted 1/4 wall... but yet provided no privacy. It did serve to hide the look of the toilet though if that was merely a design decision rather than customer experience choice. The lighting was subpar. The internet was non existent and tv.. not even the option to stream your own Netflix. Which we needed because there was nothing else to do in the hotel (besides drink at the bar or swim with the rowdy kids on the terrace level ... or whatever that was). I woke up so tired after sleeping in the hot room (turned temp down as far as it would go, and had to kick off all covers) Just awful. When going to bed by 9pm and waking at 7am I should've felt rested and renewed. It was absolutely not my experience, nor my daughters. Overall, it's not at all the worst place... but definitely not near the top of nicest either.

This was my second time staying at the Hampton Inn Kansas City The Legends, and it was just as good…read moreas I remembered. The hotel is centrally located and usually one of the more affordable Hilton options in the area, yet still delivers quality. My room was spacious, well-laid out, and spotlessly clean. I appreciated the amenities, which included a large flat-screen TV with streaming, a convenient work area, and essentials like a microwave, mini-fridge, and toiletries. The bed was comfortable, and the heating/cooling unit kept the room at the perfect temperature for a good night's sleep. Public areas were clean and well-maintained, making the whole hotel feel inviting. I'd happily return for another stay.

The place was cool! They had nice floors, and the waffles are amazing. Staff are super friendly too!read more

I loved hotel Phillips! Yeah sure it's dated (and I heard it is getting a renovation very soon) but…read moreI didn't mind that. The AC got cold, rooms were sizable, elevator was quick, restaurant was nice, loved the streaming options. Most importantly, I loved Edmund! He was so funny and nice and made our stay delightful. 5/5 will stay here when I come back!

We enjoy it here. Have had some issues in the past with water not working, toilets not flushing,…read morebatteries on the locks dying and being locked out of our room, also putting us into rooms with guests checked in already and vice versa. But overall it's a vibe. People are usually kind. Rooms are mostly clean. It's a very good location downtown with street car access nearby. Rooms are becoming a little dated and worn. But it's still way better than a Hampton.

I stayed at The Raphael Hotel from November 1-3, 2025, the weekend after my birthday, and it was…read moresuch a wonderful experience from check-in to check-out. My first room, a standard room overlooking the Plaza, had a minor issue with the TV and telephone. I went back to the front desk, and without any hesitation or questions, they immediately moved me to another room,actually, a suite. What a lovely surprise! I enjoyed relaxing late at night, watching movies, and enjoying cauliflower pizza from Martin City Brewery, just a couple of blocks away. The bed was very comfortable, and the water temperature and pressure were perfect. I highly recommend The Raphael Hotel to anyone looking for a great stay on the Plaza.

I reserved a Plaza-view room via Marriott BonVoy. I am Gold Elite. However, upon check in, the only…read moreroom available was room 101. (You know it's bad when the front desk apologizes before you've even seen the room.) For Gold Elite, that's unacceptable -- that's a "walk in off the street" room. Just poor run of house management by the booking staff. Indeed, I walked around the corner from the front desk to find that the room was small, dated, didn't smell good, the "plaza view" was an up-close view of the valet stand, and the bed felt decades old. Any room in a Marriott "budget" property is better than that, never mind a so-called Autograph Collection property. I went back to the front desk to cancel the room, and miraculously in the five minutes since check-in, two other rooms had become available, but neither was a plaza view, though they offered to refund me the difference. I was considering whether I wanted to change rooms when, at that moment, I saw a man walk into the lobby, ushering someone I can only describe as a "lady of the evening" with him into the elevator. No subtlety at all -- that's the kind of property this is. I asked to speak to the manager on duty, but of course there was no manager on the property. No wonder it's the wild west at this place! I immediately declined the alternate room and cancelled my reservation. I appreciate the courteous assistance from Amy at the front desk, but this property is gross all the way around -- it needs a total tear-down/reno. It's an embarrassment as an Autograph property. Marriott has some work to do to acquire a truly high-end property in downtown KC.

We loved this hotel. It has a very cool vibe, we loved the rich color palate of the decor…read morethroughout We stayed in 1B which is a large room with a King Size bed, very cool lamps and tables and the bathroom has Malin + Goetz soaps and lotions. I appreciated the Nespresso machine and breakfast snacks in the public area.

Great place to say. Best customer service and the best views. The suite is always clean and…read morespotless. The decor is phenomenal throughout the whole building. I love the waiting areas in the front two rooms, they are very comfortable, cozy, and very stylish. You can tell there is skill and intention behind every piece of furniture.

This is such a cool hotel with lively vibes, a great location, and super friendly staff. A fire…read morealarm went off in the middle of the night, and we had 2 young kids with us, and I'm still giving it a 5-star review because it's a great place to stay. I did appreciate that they comped a meal for everyone staying here through that, even though a fire alarm was totally out of their control. The rooms have plenty of character, and the valets work really hard here. They bring your car up super fast. The staff at the restaurant is super friendly, and they're good with kids too. It is important to note that the bar area comes to life on weekend nights (you have to walk by it to get to your room), but kids need to see what adults are like after the sun goes down at some point in their lives. But there is an art display on the ground floor of the hotel, so if your kids cannot resist touching something like that, this might not be the place for you. If you're visiting KC, you'd be lucky to stay at the Crossroads.

I Went to see a friend for breakfast and decided to try the hotel breakfast . We decided to share…read morethe Avocado Toast. We were impressed on the presentation and how delicious it was :) I'm glad we went with something small to help us get started for our day. Second, I ordered a iced latte . The restaurant did not have any sugar free option syrups so I asked for 1-2 pumps to keep the sugar count low. -- Also, I had the opportunity to try their dinner . Loooooved their appetizer for Meatballs. The meat was perfect , tasted so delicious. The Spicy Chicken Salad was also good. Both dinner foods can be shared or for one person . Highly recommend . Overall, great experience.

This was a great place to stay with some historic charm…read more The staff was great form the valet to the housekeeping. The workout room is solid. Not huge but they have what you need. Coffee in the room and a coffee bar in the lobby. Whats not to love? This is a really neat place to stay when in town and it's in the center of everything.

If you're looking for a hotel that won't add stress to your wedding weekend, look elsewhere. We…read morebooked Hotel KC because our friend's wedding was hosted there, and since we were driving up from Texas, we wanted to make things easier by staying at the venue. My boyfriend was one of the groomsmen, so his weekend was already packed. We checked into the hotel on Friday so we could help the bride and groom if needed. When we got to our room, I noticed the door didn't close all the way. I'm usually pretty cautious about hotels and Airbnbs, so I asked the front desk to fix it right away. My boyfriend had to leave for the rehearsal shortly after dropping off our luggage. A maintenance worker came quickly, but after 45 minutes, he removed the metal latch plate on the doorframe so the door would shut. I told him that didn't seem right and completely defeated the purpose of the lock, but he didn't speak English and was using Google Translate. He said it was a temporary fix and that the front desk would assist us later. The door did close, but it felt like anyone could easily break in. Since we had a busy schedule, we left for the rehearsal dinner around 6. After dinner, we returned and asked the front desk whether the door would be properly fixed that night or if we could switch rooms. The front desk agent said they had multiple weddings that weekend, so all rooms were booked and nothing was available. She also said, "Our hotel is very safe, nothing happens." That's not something you want to hear as a guest. If I'm paying for a room, I expect to feel safe, not wonder if I'll be the first to experience a problem, especially since I had multiple expensive camera gear with me. We insisted on having the door fixed before bed, so they sent an "engineer" upstairs. When we explained the issue, he told my boyfriend that the metal piece on the doorframe was just for "aesthetics." At that point, my boyfriend was pissed. He grabbed the room key and a plastic spoon, propped the door open in front of the engineer, and demonstrated the issue. The engineer ended up calling two more maintenance workers and told us to leave for our event while they worked on it. We had to go downstairs for a late-night meet-and-greet, so they stayed to fix the door... again. When we came back around 11:30 PM, someone was still working on it. They reinstalled the metal plate and told me to slam the door hard for it to close. We had to do it multiple times, at midnight, while our neighbors were sleeping. He said it was the best they could do since no other rooms were available. We were exhausted and just went to bed. Saturday morning, the day of the wedding, my boyfriend left at 8 AM for suit fitting and to get ready with the groom. He asked me to check with the front desk, and they said we could switch rooms, but not until around 3 PM (normal check-in time). I reminded them that the wedding would already be happening then, and they apologized for the inconvenience. They sent yet another maintenance worker around 9 AM, this time with a drill, loudly working on the door and frame. I couldn't stay in the room with that noise (video), so I ended up spending time in the groom's suite. It was frustrating to pay for a hotel and barely have any time to relax in the room. There were constantly maintenance workers coming in and out, and I never felt safe being there alone. They finally moved us to a new room at 1 PM, right in the middle of the bridal party photos around the hotel. I couldn't carry all our luggage myself, so my boyfriend had to help me while wearing his groomsman suit. After everything, the hotel never apologized for the inconvenience or offered any kind of compensation. Overall, I'm extremely disappointed with their service. If this had been my wedding weekend, I would not have been this nice..