Dr Nancy Simmons was great, she explained everything to me and was listening and monitoring the…read moretech as I got my Digital Retinal Imaging done. I will return for my eye exam here next year. I really felt the Dr Simmons was not just going through the motions but really cared about giving me the best eye exam. I will not purchase glasses here anymore, the sales person lied to me. Funny thing is I would have made the same purchase without the lies. I hate high pressure sales tactics with lies so I will be purchasing my glasses elsewhere. in the future.

Customer service definitely has gone down in the last 2 years. Doctor is great and personable, but…read moreit is not right that the $25.00 fee for new testing equipment and tests is not covered by medical insurance. And to add insult to injury, the extra fee is not VERBALLY disclosed when you are signing the form. Yes, you can say that I should read the form 100%, but typically, if there is to be a fee assessed, the staff should disclose this verbally, and not hide behind a disclosure that a majority of their patients breeze through. If its a new fee, it should be VERBALLY mentioned, and the option to not have the test done be given as an option. I'll NOT be buying my glasses at Target again. Sorry, you lost my business over this lame $25.00 charge .

I had a great experience at Pearle Vision in Maple Grove and I'm really happy with my new glasses…read more I brought in a prescription from another eye doctor I've been seeing for years, and they made the whole ordering process seamless. The staff was very friendly and patient with me AND with my two year old running around in their play area! Even though the store was busy at the time, they went out of their way to show me and give me their opinion on a wide selection of frames, without making me feel rushed. I was paired with a staff member with a similar prescription (the store manager, Odessa) which turned out to be very helpful in selecting frames as well as lens options that best suited that prescription. We had narrowed it down to two frames, and when I couldn't decide between them, she offered to take pictures of me with both so that I could see them from different angles. A small thing, but another example of their attentiveness and above-and-beyond service. My glasses arrived very quickly and exactly as expected, and I received the same great service when I picked them up and had them fitted. I would definitely go back!

I had an appointment for a specific test, not and eye exam for glasses. They said they would do a…read moreregular eye exam today and I reminded them my appointment today was for a Field Vision Test then I was told they couldn't do the test today because they had no received information from my retina specialist. They could have contacted me and either canceled the appointment or asked me to contact my retina specialist to have them resend the info. What a waste of time. I'm never going back.

The People at for your eyes only do a great job. Very nice and caring…read more Thanks Rob Wills

From the owner: We are able to meet all of your eye care needs, including:…read more Eye exams Glasses Contacts Sunglasses

I bought a pair of glasses for me the tag got switched and then when I got to pick the glasses up…read moreafter 2 weeks they had the wrong pair so I had to wait another 2 weeks when I had to pick it up nobody wanted to help me so I had to wait a bit. Americas best more like americas worst.

I had great service! SAM was amazing, she was so patient and just simply kind I wanted a certain…read morelook in my glasses and tried on a ton before I found exactly what I wanted . Thank you Sam, you make a difference!

Knowledgeable, personable; just a great overall experience…read more Surprised to see any negative reviews here-- not my experience at all. Quite the opposite. Dr. Durick was knowledgeable and personable, and the customer service at the front office was a joy-- even while my wife and I tried on half of the frames the store! Between my and my wife's interactions with the team, it was just a great overall experience.

I have been a Pearle Vision consumer for over 25 years. In November 2024, I moved and this…read morelocation was the closest one for me to go to. When I called to schedule, staff were friendly and helpful...I will also say that the provider who assisted me with selecting new frames was helpful. That is where the 1 star goes too. The optomotrist I saw suggested that I didn't even need glasses based on my exam, which I contested and questioned as I have always needed glasses. She encouraged me to order glasses with the new "unnecessary" prescription anyway in order to "crisp things up". 2 sets of progressive lens eyeglasses later (regular and sunglasses) $$$$ I left. The regular glasses were broken when I picked them up and needed to be reordered. After that, I went back for adjustments twice, they tightened things up and told me that it will take time to adjust to the lenses. I did not find them to be helpful or friendly, instead I felt as though I was inconveniencing them. It did not get better, but honestly I didn't want to go back and was going to try to wait it out for the year and go to an entirely different provider for a new script and lenses when my benefits reset. This fall, as the days were shortening and there was less light, I found it harder and harder to wait. I went back to try and determine a solution. I was initially told that it was likely due to my age (50) and that the discrepancies in my vision would balance out once I was 55 by the store manager. She even told me a story about how some of her friends my age just choose to limit their activities in the evenings particularly because of it and maybe I should consider that. She suggested that the prescriptions that I had earlier were actually "overcorrecting" and giving me "supervision" which was not something they did at this location. She set me up with the owner, who is also an optomoetrist and told me he would be able to explain the "aging eye thing" better and also help me find a solution in terms of replacement lenses/glasses to address my concerns. I saw him Dec. 14th, and sure enough my prescription was not strong enough. He was not willing to provide a solution or acknowledge that the previous script was potentially off and did not say anything about my "aging eyes". He told me he would have to speak with his store manager about options. I told him she told me the same thing about him and he smirked and said "yes...that is because I am the owner. I am not open to making any decisions today or until I speak with her." So I left. I have left three messages for the store manager since that appointment and have not gotten any response. The people on the phone have been friendly and empathized with my situation. One made sure to move my message to the top of her messages when she returned. I have not received a phone call. It is unfortunate that after 25+ years of being a loyal Pearle Vision consumer that this is the experience that will put an end to that.

The eye doctors are great and some of the employees are as well, but we will be taking our business…read moreelsewhere, due to the rude manager. He is highly unprofessional and doesn't train the employees properly on store policies. You will get different information depending on who you talk to. It's very frustrating.

Rude, and over priced. they also will do and say whatever they need to rush pressure you into a…read moresale. Good elsewhere for better service, quality and prices.

Friendly staff from the moment I walked in. Management seems to have changed since last time I was…read morein. Awesome customer service everyone was so helpful with explaining and showing me which glasses and contacts would work best for me.

I'm in the Eyecare Club which is awesome since your eye exams are covered for free for three years…read more I have diabetes so I have to have my eyes examined every year so I really appreciate that. I live in Brooklyn Center, and I have been going to that location for years. Unfortunately the store there closed, but they transferred my files here to Maple Grove, which is close to me. I found this location is even a better store, more parking and a nice facility. The doctor is just as nice and so are the staff. Highly recommend.

I had a pair of Zeiss custom made readers shipped with +3's and the pale gold hue in ultra thin…read moreglass. Dave got in the blanks and custom made them to my specs with the frames and FedEx'd them to my home and they beat anything you can buy at CostCo with the cheap chinesium frames. They are perfect and will work well until I have my cataract surgery done. He called me from the Anoka Store so the credit should go there. I am super happy and I am a bit of a pain as nothing short of right is right.

This is the worst place I've ever dealt with. Messed up my glasses, and my contacts, wouldn't…read morework with me on any sort of refund, partial or full and basically said too bad. Staff was rude and the dr was condescending. Never again. Take your business elsewhere.